Pros: Showed up at Alamo's vehicle pickup center and was greeted before I even walked in the door. Thomas (the agent) got me on my way in less than 5 minutes - super friendly, and professional. I would highly recommend this Alamo for costumer service/satisfaction. Clean car, no issues.
29 Aug 2016
Tried to charge me twice, didnt honor same payment
Cons: Tried to charge me at pickup, and again at drop off. Also, made me place a $200 deposit to rent the car, when 5 days prior that was not a requirement.
12 Sep 2016
Extremely Inconvenient Pickup
Pros: The car itself was the only plus side of my pickup in Key West.
Cons: First of all, when I made my reservation it said the pick up was at the Key West airport (so I took a cab to the airport). Then I learned that I would have to wait for a shuttle (25 minutes in the rain) to another location. The second location was a dingy trailer with a single employee. That employee informed me that I needed plane ticket information to rent the car (I am a Florida resident and wasn't flying anywhere...this was a one-way rental). After he finally agrees to use my boat ticket (I have no idea why they needed this, I clearly was renting a car and not taking another form of transportation home), it turned out that the car I had originally rented needed an oil change. So they had to find another car. All in all, my pickup took about an hour and a half when it should have taken 10 minutes. Completely horrible experience.
Pros: They were very professional in the car was very clean very
9 Nov 2015
Pros: Great Rate, good cars and no hassle
15 Nov 2015
One Way to Jacksonville
Pros: The car was clean, reasonably comfortable and rode well. It got good gas mileage and the total trip cost approximately $20.00 in fuel.
Cons: If the car had cruise control I could not find it and rentals rarely if ever have an owners manual in the car. Cruise control is a definite plus for long distance.
5 Nov 2016
Pros: The A1A drive in a convertible
Cons: The rushed service at pick up. They didn't go over a few details that would of been helpful. The car was filthy. Still not sure if I'm getting charged using the the passive pay pass on the Florida turnpike. Never explained so I turned it on and hoped it worked.
Cons: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
22 Nov 2016
Cons: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference.
I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.