1.9 Horrible12 Aug. 2021
Location (Anaheim) for pick up did not exist (outdated by 2 years according to auto dealership who was occupying space). When Enterprise was contacted at 11:40, they told me to go to Walnut to pick up vehicle. Walnut closed at noon and I was 30 minutes away. Walnut location told me they couldn’t wait for me to get there, therefore, I never got the car. Bad experience…. Walnut staff was not polite
10.0 Excellent2 Aug. 2021
Staff was quick, efficient, friendly and accommodating. Great service overall!
10.0 Excellent21 Jul. 2021
First, finding the location inside of the Hilton hotel was a bit confusing. Adding additional location info such as location inside Hilton hotel would be good for both Kayak and Enterprise communications. Once there, the agent at the desk went out of her way to find the vehicle that I was looking for. The reservation was for a Ford F150 or similar, the vehicle that was waiting for me was a Toyota Tacoma, a much smaller vehicle. The agent called many nearby locations and found the vehicle that I reserved. I know that was not an easy task as there is a nation-wide vehicle shortage
8.0 Excellent7 Jul. 2021
Staff was responsive and amazing.The car smelled like a smoker had previously owned it.
10.0 Excellent1 Jul. 2021
We love the Jeep, it worked great the whole trip.We didn’t have any issue but in that case, we hope they have better connections to support us it is a little bit hard to contact them
2.0 Mediocre29 Jun. 2021
They directed me a car dealership in Anaheim which was the place that Enterprise Rent a Car has been shut down a year ago. The phone number provided wasn’t working so I called the headquarter office of Enterprise and they said, there is no office at the place after visiting the address on the rental confirmation. I needed a van so bad for family trip to SD we ended up driving 2 our own cars instead.
8.0 Excellent6 Jun. 2021
The roominess and smooth ride.The price of gas at return. I was exhausted after a long drive home and decided to let them fill the tank. $6 a gallon! WOW, if I weren't so tired, I would have driven down the street where it was less than $5 a gallon. I'll NEVER make that mistake again!! And it was only a half tank and it cost over $40 to top it off.
10.0 Excellent9 Nov. 2020
Friendly, helpful staff. Reasonable prices.Everything was great.
9.2 Excellent13 Oct. 2020
Love the service
10.0 Excellent21 Sep. 2020