My Second Poor Experience with Dulles Enterprise R
Cons: My Second Poor Experience with Dulles Enterprise Rent a Car
I have rented two vehicles from Dulles Enterprise. Both were damaged. One SUV, one full sized car. Both times they attempted to charge me for the damage upon return. On pickup, they have you inspect the car under a canopy which makes it harder to see damage. On drop off, they inspect the car in the sun. Both times I almost missed the damage because it was under the canopy. Fortunately, the brake lights of the car parked in front of me went on that revealed fairly substantial damage which I could not see under the canopy. Because the same thing happened to me twice, I would classify it as a scam. It is intentional. Further, I booked my reservation through Kayak. It said it was an “on-airport” rental. I specifically check this because I have been burned a couple times. When I got to Enterprise, they showed me the reservation was for downtown DC. So they upcharged me from $260 to $410 for the same car. I will not use Dulles Enterprise again.