Cons: Car was in poor condition.
Left tablet in Car and never was returned to us.
27 Jul 2016
Cons: The tiny shoe box of a car that I rented (Ford Fiesta) was nowhere near worth what I paid. It was the cheapest option I could find and thus I had no real choice, but still not worth it.
12 Oct 2015
Decent Car Rental Experience
Cons: Car was out of washer fluid and the tires seemed a little bare.
13 Oct 2015
Only one problem
Cons: It should have been made clear by either Kayak or Dollar that the rental pickup was NOT at Reagan airport but rather required a shuttle to an offsite location. This added an hour of confusion to my morning.
18 Oct 2015
Pros: Don't rent from here.
Cons: Rude, wouldn't let me pick up car at right time initially, tried to charge me an extra hundred dollars wouldn't reemburse me for flat tire fix after their customer service said they would. Poorly managed and terribly laid out.
18 Oct 2015
Pros: Terrible service for pick up. Receptionist left us waiting for over 15 minutes and no one else was in the line.
18 Oct 2015
Don't waste a dollar on this
Cons: My experience at Dollar rental was lackluster to say the least. The woman who processed my reservation lied to my face about the prepaid gas option and what it provided. The store didn't properly process my rental when I took the car, so I had to go through the entire "check in" process when I dropped off the car. The employees worked at a glacial pace when there was nearly a line out the door. At least the car didn't break down. Dollar rental will not get another single dollar from me.
18 Oct 2015
Car was unavailable at pick up time.
Pros: After arriving into DC late, my car was unavailable, with no options. Had to Uber back to the hotel, then come back in the morning, putting a bad dent in my day.
Cons: Windows were dirty, mirrors were dirty. Car was very expensive for off airport.
18 Oct 2015
They had no cars
Pros: That I didn't get charged
Cons: I had a reservation and the only thing I was offered was to be put on a waiting list for a car that could take about 45mins
Cons: I was unable to rent because I had a debit card.
28 Nov 2015
Pros: Color of car
Cons: Smoke was a problem as far as steel. Service was slow and we had to wait for the car a bit upon scheduled arrival
26 Dec 2015
Good, but not great
Pros: Good car in good condition. Return was easy, fast, and hassle-free. I liked that I could quickly and easily walk on the covered route from the terminal to the rental car center without taking their stupid shuttle bus.
Cons: The lady at the Fast Break kiosk was not very friendly, and the staff at the main rental counter seemed to be playing rock-paper-scissors NOT to be the one who did the work of renting us our car.
5 Jul 2016
Pros: We had a Ford Escape, it was a great car and worked very well for the short weekend. The price was good for airport pickup, which is always expensive with tacked on taxes.
Cons: Budget was short on cars and we had to wait 30 minutes to get the car. Also, short on people during busy weekend, and we had to wait longer to figure out how to get the Emergency Light off! It would have been ideal to keep the owner's manual in the car.
On the other hand, the check out process was very easy and efficient.
21 Aug 2016
Car we not clean or modern
Cons: Car was NOT clean, smelled like cigarette and had crumbs in back seat. Also did not have a tollpass or bluetooth.
2 Sep 2016
Cons: The car windshield was so dirty on the inside it was difficult to see out of and there was trash under the seat. Customer service was lackluster at best.
17 Sep 2016
Cons: I went with another rental company bc Budget had a huge line and too few people at the counter. Hertz had no line and plenty of staff.
23 Sep 2016
18 Oct 2015
Cons: Had to wait over 3 hours for a car. They don't know how to hold a reservation.
Cons: I pick up the car with an empty gas tank and returned it empty too but i was charged for the empty tank.
I am asking the company to refund the amount of money charged to my debit card
Poor axplanation of the bill upon drop off
21 Aug 2016
Pros: Pick up and drop off was very easy
Cons: Drop off fee.
The car was not clean on the inside.
4 Sep 2016
Cons: No directions to find the rental desk, on a hot day the address wasn't enough.
I wanted a small car, they didn't have any.
9 Nov 2015
Washington DC Rental
Pros: 1. We picked car up at Dulles airport and dropped it at Union Station with no extra charge.
2. We used the online checkout feature so we were able to skip the line and pick up our car from the lot.
3. Car was clean and ready to go.
21 Nov 2015
Pros: They were helpful when hertz wouldn't take a debit card. They wouldn't match Hwrtz's (much better) price but did work to give me a discount.
6 Jan 2016
Very hard to find!
Pros: Very easy to access from the city
Quick & easy drop off
Cons: The place was incredibly hard to find. There are no signs. Instruction in confirmation were not clear enough. We called customer service because we drove around for about 39 mins and they were also not able to give us info on how to get there. They transferred us to the location desk and we were on hold for 15 minutes and no one picked up.
11 Jan 2016
Pros: This company is amazing. very easy pick up drop off, awesome cars, minimum contacts and paper work. Highly recommended
25 Jan 2016
Cons: Union Station drop off location for car rentals is almost impossible to find.
No direct number available to call and head office Alamo
12 Feb 2016
Good Price but Poor Vehicle Quality
Pros: Price was good and pickup personnel were attentive
Cons: The first vehicle (Economy) did not have a working passenger seatbelt. I switched for a second vehicle which had a very noisy ventilation fan/ motor. Unfortunately, it was 20 degrees at the time, so heat and the fan were necessary. In any event, it was only a day trip, so it was not the worst.
Pros: Finding the drop off on Tryon was nearly impossible. Literally hidden. Make better directional signage!
The price was great. The check in was super easy. All staff VERY friendly. I wouldn't buy that model of car but it met my needs for this trip.
11 Sep 2016
Pros: Car was clean
Cons: Need more signage at airport for returning car. BEWARE, they are great for wanting you to upgrade which of course will increase the cost. Have your agreement available from when you booked on line to confirm the agreed cost. Use of kiosk takes even longer to use then speaking with someone at the counter.
23 Sep 2016
Cons: Vehicle was not clean; steering wheel shook at highway speeds, side doors were not smooth opening. Process took a long time as well to get the vehicle.
1 Aug 2016
Bait-n-Switch...or Price Gouge?
Pros: Nice van - Kia Sedona is worth a look...lots of standard features on the LX trim line.
Cons: Hertz rep said he'd work us an upgrade -- travelling family of 5 with bags enough for 5 weeks travel...full-size car we booked was too small. Hertz rep promised to upgrade us to a van for a "small fee." Turns out the upgrade was $30/day additional...nearly a $1000 more than my $950 pre-book price for the full-size. Total screw. Won't do this again...let the buyer beware of folks making promises they have no intention of honoring. Thanks Hertz!
12 Sep 2016
Great Car, Great Price
Pros: Very clean car, great gas mileage & great staff at Dulles Hertz
Cons: Pickup location but worth it considering the deal was $200 less than neighborhood car rental
The EZPass device was ridiculously exoensive
5 Sep 2016
Cons: Hertz called a day before the rental saying that reservation was cancelled due to lack of cars. Completely unacceptable.
6 Sep 2016
Terrible. Rental was cancelled w/no prior notice.
Cons: My rental was cancelled w/no prior notice from Hertz or Kayak. When we showed up to pick up the car we were told we no longer had a reservation. The agent claimed Hertz had called and left a message. There was no incoming call from Hertz and no voice-mail on my phone. No email either. And no other cars were available. So instead of the $54 week-end rental we had reserved, we had to go to another company and pick up a car last minute on a holiday week-end. This one cost us $280. Neither Hertz nor Kayak will receive our business again unless we are issued a check for the difference.
202 440 4318
6 Sep 2016
Pros: Low cost, short line at counter
Cons: Nissan is not a great car but good enough
6 Sep 2016
Pickup from Union Station was confusing, as was de
Pros: Very easy return and convenient location. Great value too.
Cons: No one was at the counter when I came to get my car. I waited 20 minutes and no one came. When I went to the garage, I was told he was the only one on duty. Hmmm. A simple sign at the counter could fix this. After that, he was very nice and the check-out was quick.
I was also frustrated about the deposit (which was refunded in full). I was told I'd get an email receipt, but no one said it would take a week. So be forewarned of these two details/hassles.
23 Mar 2016
12 hour drive
Pros: Location in DC was much more convenient than the airport.
Cons: Only one check in agent and he was 20 minutes late for work. I was his only customer and had reserved the car online and it still took a solid hour to check in.
Cons: Reserved car on line with no problem using my debit card. Arrived at Avis, line was very long. Waited in line one hour to reach agent. At end of check-out process she told me my card we declined and she could not rent me a car. I was using my card frequently and it was never declined. She insisted she could not rent me a car because of a "soft credit check" by Equifax. So I went next door to Hertz and gave them my business.
30 Dec 2015
Worked as advertised
Pros: Rented Ford Taurus. Drove from Washington DC to Miami and back without issues. Car was clean and functional. Got additional insurance through Kayak 3rd party at a fraction of the price that Avis would charge.
Cons: Comfort rating isn't a reflection on Avis, more about the long distance comfort of the vehicle itself.
Pick-up/Drop-off location at 1722 M street opens precisely at 7am. No early/late drop-off available.
6 Sep 2016
You get what you pay for
Pros: price, location
Cons: unfriendly staff, confusing procedures
20 Jul 2016
No cars available
Cons: No cars were available despite making a reservation and arriving on time. I noticed on multiple occasions that this location is understaffed (just one person at the front desk and one person at the car pick up site), and I experienced a 45 minute wait before I was told they could not provide a car. Alamo was less expensive if I took the car back to the airport instead of Union Station, and thankfully they had a vehicle ready.
25 Aug 2016
Difficulty returning car at Union Station in DC
Pros: Great car, efficient pickup
Cons: Finding out where to return car/bad phone service. Couldn't get thru to local rental car counter
17 Feb 2016
Pros: Check in went very fast
Cons: No drop off
21 Jun 2016
I wouldn't do a Kayak rental again
Cons: Fortunately, a day before we left, I noticed that the pick up and return were not what I had specified in making the rental. Rather than being at the airport, they were at some other location in the D.C. area. When I called to change, I found out that there would be an additional charge and then the computer system shut down so I was told to call back. I went to Avis on line and was told that the reservation number was not associated with my name. I called again and cancelled. When I received the cancellation, it had the correct number, but was for some location in PA. I then used my Avis preferred number and made a reservation. Although $30 more than my original reservation, it was uneventful. I will never use a KAYAK arranged rental again!!
Pros: The parking lot for pick up and drop off is about a block away and not spacious at all.
Cons: Parking lot away from the office
13 Sep 2016
Pros: The pickup was very easy and quick. The car was clean and performed well.
Cons: When I went to drop off the car, the gate wouldn't open, saying the garage was full. It wasn't. After a while I finally figured out that I had to drive around the building and enter the garage from the top of the hill and drive all the way down through the garage. This whole process was unclear and added at least 30 minutes to my drop off which should have been easy.
14 Sep 2016
Service was great -- kudos to Andy
Pros: This office does a lot of things right -- acknowledges your presence when you enter the office, especially if there's a wait ... walks through the process quickly and efficiently ... offered a slight upgrade at no cost ... uses wireless checkout ... points out location of gas gauge & tank operation (a first in my 25 years of renting cars) ... does a thorough damage check ... and still got me out of the office in seemingly record time. Way to go, guys.
Cons: A drop box is offered until 10pm ... a 24hr would be better if it's at all possible. Car was generally clean but not spotless (previous driver had left food remnants in the hidden section of the console). Overall a great experience. I'll be renting here again.
26 Dec 2015
Beware Trumped up Charges
Cons: When dropping one -way rental off, agent tried to indicate I had caused damage to car. She couldn't even point out what damage there was and photographs and firsthand inspection show nothing. A week later they closed out so I'm assuming/hoping they've dropped this.
Charged for gas at higher rate though I asked to prepay.
All DROP OFF negatives
20 Jul 2016
My Second Poor Experience with Dulles Enterprise R
Cons: My Second Poor Experience with Dulles Enterprise Rent a Car
I have rented two vehicles from Dulles Enterprise. Both were damaged. One SUV, one full sized car. Both times they attempted to charge me for the damage upon return. On pickup, they have you inspect the car under a canopy which makes it harder to see damage. On drop off, they inspect the car in the sun. Both times I almost missed the damage because it was under the canopy. Fortunately, the brake lights of the car parked in front of me went on that revealed fairly substantial damage which I could not see under the canopy. Because the same thing happened to me twice, I would classify it as a scam. It is intentional. Further, I booked my reservation through Kayak. It said it was an “on-airport” rental. I specifically check this because I have been burned a couple times. When I got to Enterprise, they showed me the reservation was for downtown DC. So they upcharged me from $260 to $410 for the same car. I will not use Dulles Enterprise again.