Book Hertz car rentals at Washington, D.C. Dulles Intl Airport

Reviews

Recent reviews

Traveller rating

Excellent

38

Good

9

Okay

11

Mediocre

8

Poor

0

Find reviews that mention:

car was cleangreat experience

pick up the carwrong location

rented a carcustomer service

car availablecredit card

pick up and dropnever rent

friendly staffcar was dirty

location was closed

10.0

Pros:Fast check-in process.Cons:N/aReviewed 17 Jun. 2021

review from

2.0

Pros:It was easy pick up but drop off was a nightmare.Cons:The drop off location was full so at 10pm i was trying to find out where i could drop off the vehicle. Then because the location was closed rhe next day they tried to charge me a late fee since no one was there to confirm the vehicle was there. It was not easy to drop off and customer service was a nightmareReviewed 31 May 2021

review from

10.0

Cons:I wish the upgrade had chose had been an option originally so I didn’t need to pay to upgrade to that version.Reviewed 13 May 2021

review from

6.0

Pros:Everything was just ok. Nothing specialCons:Cleaner car. Was very dirtyReviewed 8 May 2021

review from

4.0

Pros:Nothing, reallyCons:The “special class” car I rented wound up being a Ford Focus. When I inquired about what a non-special class is, the guy said, “compact, economy, midsize” and walked away from me. Upon arrival, when I asked to pay more for a nicer car I was told there were none and everything in the lot was already reserved. So my options were the Focus or two other, tiny, put-put cars.Reviewed 21 Jan. 2021

review from

4.0

Pros:The car itself was fine.Cons:I was double charged by Priceline and Hertz on the rental. Had to spend a couple of hours on my day off getting a refund. Totally unacceptable!Reviewed 9 Jan. 2021

review from

10.0

Pros:Hertz staff niceCons:a bigger carReviewed 3 Dec. 2020

review from

2.0

Pros:They couldn’t give the car or use my card so they took my $40 depositCons:My money being returned like promisedReviewed 20 Aug. 2020

review from

6.0

Pros:The staff was friendly.Cons:We paid the extra for the Ford Explorer class, and that was confirmed when we arrived, but they were all out of the larger SUVs and gave us a Kia Sorrento. In case you were wondering, there is nowhere near enough storage room in a Kia Sorrento for the potentially 7 people that it holds. The baggage area filled up with two duffle bags. Since there was a comment made when we checked in about using a third-party (Kayak) to book the reservation, we felt like they were implying that we were lucky to get what we got, even though clearly it was smaller and we still paid a premium price. Since we booked through a 3rd party they wouldn’t even consider upgrading us to the next class. They said that too. To their credit they said we could come back the next day to see if they had the vehicle they promised in stock but that was pretty much I’m possible since our plans of three months started that day... the day we thought we would have the vehicle. They charged us a cleaning fee for dog hair, but only after the receiving guy said twice “You’re good” and “yep, you’re all set!” With no mention of a fee. 20 minutes later we got the bill for exactly the rental terms. But then exactly 10 minutes after that first email, we got an updated billing for a cleaning fee, which in the bill read “Cleaning fee interior Accepted $80”. I sincerely feel that they just didn’t care because I used a third party to book the reservation, which will influence how I make reservations in the future, and with who.Reviewed 16 Aug. 2020

review from

10.0

Pros:Pickup and drop-off was simple and easy, car was just what I neededReviewed 3 Aug. 2020

review from

10.0

Pros:Easy and convenient Hertz is a good rental company.Reviewed 2 Apr. 2020

review from

2.0

Pros:Nothing, absolutely nothing. Worst rental experience ever. Stay far away from the Dulles Airport Hertz location.Cons:Long lines, incompetent and self-righteous reps during checkout procedures. Stayed at relatives house who has dogs. Lady named ORIT insisted I had dogs in the car when I could literally count the hairs on the floor and seat. Charged my account $65. Took pictures. Escalating. She was completely unprofessional, dismissive and rude. Her supervisor, Jessup (not even sure if that's his name because he removed his nametag), was equally incompetent. Zero understanding of what customer service means. Will never rent Hertz again when we return. Your best decsion is to go with one of the other 20 choices at this airport. Just horrible.Reviewed 18 Feb. 2020

review from

More

• 6.5 /10Avis Hire Cars at IAD
• 7.2 /10National Hire Cars at IAD
• 6.3 /10Budget Hire Cars at IAD
• 6.8 /10Thrifty Hire Cars at IAD
• 8.2 /10Alamo Hire Cars at IAD
• 7.6 /10Enterprise Hire Cars at IAD

• How much does it cost to hire a car from Hertz at Washington, D.C. Dulles Intl Airport?

  On average a hire car from Hertz at Washington, D.C. Dulles Intl Airport costs $75 per day.

• Where can I find Hertz hire cars at Washington, D.C. Dulles Intl Airport?

  23540 Autopilot Dr is the closest Hertz hire car location to Washington, D.C. Dulles Intl Airport. The telephone number for this location is +1 703 471 6020.

• Does Hertz offer shuttle or airport pick-up services from Washington, D.C. Dulles Intl Airport (IAD)?

  Yes