Book Hertz car rentals at Washington Dulles Intl Airport

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car was cleangreat experience

pick up the carwrong location

rented a carcustomer service

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pick up and dropnever rent

friendly staffcar was dirty

location was closed

4.0

Pros:The car itself was fine.Cons:I was double charged by Priceline and Hertz on the rental. Had to spend a couple of hours on my day off getting a refund. Totally unacceptable!Reviewed 9 Jan. 2021

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9.2

Pros:The car was nice and worked well.Cons:I had to wait in line for a while. There were kiosks, but they had to connect to a human somewhere and that took longer than just waiting on the people at the location.Reviewed 24 Feb. 2017

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6.4

Pros:car was clean.Cons:First, I was given a "cube" type of car. I wanted a regular 4 doors car. They exchange the car after waiting in line for quite some time. Then, even though I purchased full insurance, they tried to sell me another insurance. Then, when I returned the car, there was a long line of cars waiting for an attendant to receive the car. After waiting for more than 15 minutes, I was charged for an extra hour for returning 5 minutes after the deadline (4 pm). I had to wait in line to speak to a rep and explain the situation. She finally refund the extra hour charged.Reviewed 17 Apr. 2017

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6.0

Pros:The staff was friendly.Cons:We paid the extra for the Ford Explorer class, and that was confirmed when we arrived, but they were all out of the larger SUVs and gave us a Kia Sorrento. In case you were wondering, there is nowhere near enough storage room in a Kia Sorrento for the potentially 7 people that it holds. The baggage area filled up with two duffle bags. Since there was a comment made when we checked in about using a third-party (Kayak) to book the reservation, we felt like they were implying that we were lucky to get what we got, even though clearly it was smaller and we still paid a premium price. Since we booked through a 3rd party they wouldn’t even consider upgrading us to the next class. They said that too. To their credit they said we could come back the next day to see if they had the vehicle they promised in stock but that was pretty much I’m possible since our plans of three months started that day... the day we thought we would have the vehicle. They charged us a cleaning fee for dog hair, but only after the receiving guy said twice “You’re good” and “yep, you’re all set!” With no mention of a fee. 20 minutes later we got the bill for exactly the rental terms. But then exactly 10 minutes after that first email, we got an updated billing for a cleaning fee, which in the bill read “Cleaning fee interior Accepted $80”. I sincerely feel that they just didn’t care because I used a third party to book the reservation, which will influence how I make reservations in the future, and with who.Reviewed 16 Aug. 2020

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4.0

Pros:Nothing, reallyCons:The “special class” car I rented wound up being a Ford Focus. When I inquired about what a non-special class is, the guy said, “compact, economy, midsize” and walked away from me. Upon arrival, when I asked to pay more for a nicer car I was told there were none and everything in the lot was already reserved. So my options were the Focus or two other, tiny, put-put cars.Reviewed 21 Jan. 2021

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10.0

Pros:Easy and convenient Hertz is a good rental company.Reviewed 2 Apr. 2020

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2.0

Pros:They couldn’t give the car or use my card so they took my $40 depositCons:My money being returned like promisedReviewed 20 Aug. 2020

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10.0

Pros:Hertz staff niceCons:a bigger carReviewed 3 Dec. 2020

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10.0

Pros:Pickup and drop-off was simple and easy, car was just what I neededReviewed 3 Aug. 2020

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4.8

Hertz at DullesPros:Drop off was easy.Cons:Did not really care for the on screen customer service. Hard to hear, some stuff was not working. Grew tired of constant attempts to "up sell" No clear posted direction to locate car. Was told to go out door I came in and follow info. Was none. Exiting was crazy, started in right lane made us all back up . Switched to left lane. Then made us all back up and switched us all back to right lane again. (would it not be easier to just make the first car that needed out do a u-turn?) Better then six to eight cars all trying to back up. Over all was not my best experience.Reviewed 8 Mar. 2017

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5.2

Cons:The website did not show that even though I was not using the airport but that pickup and drop off was at the airport I was charged an unanticipated airport fee. The car did not have windshield washer fluid. This was discovered in a snow showers creating dangerous driving until I could get off the highway and buy some. On account of the fact that I was in area with many miles between exits caused almost a half hour of very difficult driving. When I complained to Hertz they gave me a $10 credit. This did not satisfy me but I didn't have time to press the issue.Reviewed 20 Mar. 2017

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2.0

Pros:Nothing, absolutely nothing. Worst rental experience ever. Stay far away from the Dulles Airport Hertz location.Cons:Long lines, incompetent and self-righteous reps during checkout procedures. Stayed at relatives house who has dogs. Lady named ORIT insisted I had dogs in the car when I could literally count the hairs on the floor and seat. Charged my account $65. Took pictures. Escalating. She was completely unprofessional, dismissive and rude. Her supervisor, Jessup (not even sure if that's his name because he removed his nametag), was equally incompetent. Zero understanding of what customer service means. Will never rent Hertz again when we return. Your best decsion is to go with one of the other 20 choices at this airport. Just horrible.Reviewed 18 Feb. 2020

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• How much does it cost to hire a car from Hertz at Washington Dulles Intl Airport?

  On average a hire car from Hertz at Washington Dulles Intl Airport costs $66 per day.

• Where can I find Hertz hire cars at Washington Dulles Intl Airport?

  23540 Autopilot Dr is the closest Hertz hire car location to Washington Dulles Intl Airport. The telephone number for this location is +1 703 471 6020.

• Does Hertz offer shuttle or airport pick-up services from Washington Dulles Intl Airport (IAD)?

  Yes