10.0
Excellent , in all aspects . ThanksReviewed 8 Oct 2023
review from![kayak]()
10.0
Avis, in particular Jazz, was honest, helpfilul, and not pushy. If I rent again at LHR it be with Avis!Reviewed 4 Oct 2023
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2.0
Pros:Pick-up with an Avis Preferred reservation took 1 hour and 45 minutes. Cars were available. Only one counter agent working. A second agent abruptly left.Cons:Will never rent Avis at this location again. No excuse for a nearly 2 hour wait when they had cars available. Understaffed and antiquated computer system for rental agreements. Horrible customer service.Reviewed 29 Mar 2021
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8.0
Pros:Staff were helpful. Pickup/Drop off was smooth.Cons:The e-toll service was confusing. I was told at one of the toll booths that it wasn't working so I had to pay a toll on top of the subscription service.Reviewed 28 July 2020
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2.0
Pros:NothingCons:The van was a Chevy feel like a cargo van, not Ford Transit like the passenger van. Mechanically, it was not safe to drive; shaking badly when braking, wiper blades were bad and noisy, steering wheel was not centered like it needed an alignment.Reviewed 5 Jan 2020
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9.6
Pros:YesCons:Very good overallReviewed 12 Aug 2019
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3.6
Cons:The car I was assigned was filthy inside and out. It didn’t look as if it had ever been cleaned, with stains old and new on the seats, and the door handles were all crusty. The windshield washer alarm was saying the fluid was low. I definitely expect a rental car to be clean and ‘topped off’.Reviewed 30 July 2019
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6.0
Pros:Easy drop offCons:Pick Up: Would be nice if staff spoke proper EnglishReviewed 28 July 2019
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6.0
Pros:The car I requested was not availableReviewed 27 Apr 2019
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10.0
Pros:Friendly staffCons:NothingReviewed 2 Apr 2019
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2.0
Cons:They tried to additional gas charge without any explanation or notice when I returned car. I was so embarrassed their sneaky behaviorReviewed 12 Oct 2018
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10.0
Pros:Would highly recommend based on my above experience.Reviewed 12 Aug 2018
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