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Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"

Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."

Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Cons: "Luggage lost. Tv audio did not work"

Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"

Cons: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Pros: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Cons: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."

Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."

Cons: "Flight attendants"

Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."

Cons: "Please contact me immediately!"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Cons: "Over all"

Pros: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."

Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"

Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."

Cons: "Bad seat near bathroom. Smelled like pee entire trip"

Pros: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."

Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"

Pros: "The high level of service and attentiveness"

Pros: "Food and entertainment was good."
Cons: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."

Pros: "The service, more leg rooms and flight attendants were very friendly."

Cons: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."

Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."

Pros: "The staff"

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."

Pros: "All were very polite and were very through when checking the cabin before departure and landing"

Pros: "Everything"

Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"

Pros: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."

Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."

Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."

Pros: "cost performance"
Cons: "non-flat seat"

Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."

Pros: "Our flight had a long delay, but one we were on board it was a short and smooth flight."

Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."

Pros: "very friendly and very helpful from checkin in to departing"
Cons: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."

Pros: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Cons: "None"

Pros: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
Cons: "I couldn't check in online without a JAL account."

Cons: "Some turbulence awoke us midway through the overnight flight."

Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"

Pros: "on time"

Cons: "Late boarding"

Pros: "Politeness of staff, cleanliness, promptness and efficiency."

Pros: "The service"
Cons: "Having to leave a comfortable setting"

Pros: "The crew was very good and consistently accommodating"
Cons: "Nothing actually"

Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."

Pros: "For a little bit more cost than regular airlines, JAL makes you feel like you are flying a better version of business, while still being in economy."
Cons: "No complaints."

Pros: "Service"
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"

Pros: "I loved the film with kabuki characters to introduce safety procedures."
Cons: "More seating room, better ventilation."

Pros: "Good"
Cons: "Good"

Cons: "Movie catalog needs to be expanded"

Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"

Pros: "Flight departed on time, landed on time....excellent service, too."
Cons: "Nothing"

Cons: "All was 100%! Thanks!"

Pros: "everything."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"

Pros: "Excellent service."

Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"

Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Pros: "Customer service on ANA was as stellar as always."
Cons: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."

Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"

Pros: "Attendants were friendly."
Cons: "Flight was late."

Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."

Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."

Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."

Cons: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"

Pros: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."

Cons: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."

Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "Great service"
Cons: "Interior show signs of aging"

Cons: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."

Pros: "Ample legroom and there is a good selection of food."
Cons: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."

Pros: "Friendly and accommodating crew"

Pros: "The crew was very efficient and the food was also good"
Cons: "You should add some veg dishes"

Pros: "Everything is perfect!"

Pros: "Everything"
Cons: "Nothing"

Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."

Pros: "Great customer service and very kind staff!"

Cons: "Pretzels"

Cons: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."

Pros: "Excellent service!"

Pros: "One of the best inflight meals. They serve snacks on top of main meal."
Cons: "The shuttle bus to the plane was crowded. Limited movie options."

Pros: "Flight was great."
Cons: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."

Pros: "EVERYTHING!"

Pros: "staff was great in business"

Pros: "flight attendant in business not as nice as sfo to narita"

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "Great service, I'd definitely fly again."

Cons: "Wifi should be free"

Pros: "Great star wars vessel. Very attentive staffs and flight attendants."

Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."

Pros: "The food"
Cons: "All old movies in English"

Pros: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."

Pros: "The service was outstanding! All of the flight attendants were amazing!"

Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"

Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"

Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."

Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"

Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."

Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"

Pros: "Crew was amazing"

Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"

Cons: "Good"

Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."

Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."

Pros: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"

Pros: "food"

Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"

Pros: "Punctual flight with friendly crew."

Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"

Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."

Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."

Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."

Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."

Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"

Pros: "Very good service."

Cons: "Some staff not courteous which surprised me"

Cons: "leg space"

Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."

Cons: "The cabin was quite warm"

Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"

Pros: "Prem econ very good. Crew very friendly."
Cons: "Nothing"

Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."

Pros: "Food was delicious!"

Pros: "Great service"

Pros: "Movie"
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"

Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Cons: "Nothing....."

Pros: "Best serves ever will fly every time"

Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."

Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."

Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"

Pros: "No fuss flight but lacking that something extra"

Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"

Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."

Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"

Pros: "Courteous, Professional Crew. Amazing Service."

Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."

Pros: "nothing"
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"

Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."

Pros: "Crew and entertainment"
Cons: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"

Cons: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"

Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"

Pros: "Excellent crew and great food."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "The seats were comfortable. The entertainment system was wonderful."
Cons: "The crew was disorganized."

Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"

Pros: "Everything."

Pros: "Everything."

Pros: "Yes very"
Cons: "Nothing"

Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"

Pros: "Food, seat, entertainment"
Cons: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."

Pros: "Crew was friendly."
Cons: "Food"

Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "Great crew. Met every request and did a very professional, yet personal job."
Cons: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."

Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"

Pros: "Leg room and cleanlness. Polite crew members"
Cons: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"

Pros: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."

Pros: "Nothing"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"

Cons: "food options exhausted pls tell ground catering to provide more food"

Pros: "Staff was courteous"
Cons: "My meal preference was not available."

Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"

Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."

Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."

Pros: "Friendly staff"
Cons: "The food was very poor"

Pros: "Excellent staff, good service."
Cons: "A Long. Trip"

Cons: "Food"

Pros: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Cons: "Meals could have been better. The good didn't compare to business class on other airlines."

Cons: "Lack of internet access is not acceptable during long flights."

Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"

Pros: "Great on board bar"

Pros: "Crew professionalism"
Cons: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Entertainment"
Cons: "Catering and seating. They ran out of food and drinks"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"

Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."

Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."

Pros: "The best service"
Cons: "Nothing bad to say"

Pros: "Excellent service and aircraft! Top tier entertainment and food and wine."
Cons: "NADA!"

Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"

Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"

Pros: "Entertainment and food"
Cons: "Could not sleep... Need more room"

Pros: "Better than costumer service in Thailand"

Pros: "everything was decent"

Pros: "Crew amazing. Seats had enough legroom. Good was second to none"

Cons: "Family travellers should always be seat together"

Cons: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"

Pros: "Every thing"
Cons: "Boarding"

Pros: "Professional flight attendants."
Cons: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."

Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"

Pros: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Cons: "Flight too long..."

Pros: "The crew was very attentive and patient inspite of the flight being full."
Cons: "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"

Cons: "Everything was perfect"

Pros: "Everything was very nice"

Pros: "The journey ending"
Cons: "The length of travel!"

Pros: "Long flight but comfortable. I will fly emirates again."
Cons: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."

Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."

Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."

Pros: "Price, comfort, ice, food and drinks"
Cons: "I just don’t like discomfort of others moving their seat back."

Pros: "Food, care, excellent people ."

Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"

Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."

Pros: "Great crew, service, food and entertainment."
Cons: "Hard landing"

Pros: "It was a good flight and was able to rest a bit."
Cons: "Seat size is horrible. Will not be flying Emirates next time, instead will fly Qatar."

Pros: "Everything"

Cons: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."

Pros: "Good Flight."
Cons: "They changed the seats without asking."

Pros: "Almost everything"

Pros: "Enerttainment"
Cons: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."

Cons: "Same as above"

Pros: "Everything"
Cons: "Nothing"

Pros: "awosam"

Cons: "Fanatics"

Pros: "Every thing was good."
Cons: "There was nothing which I disliked."

Pros: "Online checking"
Cons: "N/ A"

Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Cons: "Nothing"

Pros: "Always my number one airline."

Pros: "Attentive service, had a special treat for me as it was my birthday."

Pros: "All is good"

Pros: "Emirates is our usual pick for flying and this time also it was no exception. The crew were friendly, but still couldn't arrange preferred seating because it was during the holiday season. I know this is the section for good comments, but I am very disappointed about the demeanor and the service provided this time."
Cons: "I have called in advance and selected the seats for both inbound and outbound flights. Also, confirmed a wheelchair access. To my surprise, none of them were met according to the commitment. The seats were not the ones that were asked for. I mentioned that there was a medical condition with the leg and my mom would have to get up and move during the flight, but still they allocated seats which are extremely inconvenient to both us and the fellow passengers. We expect better from Emirates!!! I hope they can improve this in the future!"

Pros: "We liked the selection of movies. The stewards were extremely helpful and kind."

Pros: "Very comfortable flight. Had a few hours sleep also. Very happy."

Pros: "Excellent entertainment on a comfortable sized tv screen."
Cons: "More beverages would be nicer."

Pros: "Everything!!!"

Pros: "Emirates is an excellent airlines. Excellent service, comfortable seats, great food, etc., etc."
Cons: "Too many crying babies."

Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."

Pros: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"

Pros: "Crew are awesome, helpful"
Cons: "Emirates pizza is not good."

Cons: "Good"

Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."

Pros: "comfortable and new airplane"
Cons: "Flight attendants were very rude with a very bad attitude and not friendly."

Pros: "Overall fully satisfied with a safe journey package"

Cons: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."