Find reviews that mention:
2.0
Cons:They ran out of cars. The only option they offered was to return the next morning for one. I had to find an alternative and need my charge refunded.Reviewed 14 Jun. 2021
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6.0
Cons:No drop off spot, customer service line closed, location does not pick up phone. Hope they got the car.Reviewed 7 Jun. 2021
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2.0
Pros:NothingCons:I tried canceling this reservation. Priceline pointed me to Hertz to cancel it, I called Hertz and Hertz pointed me back to Priceline. I just kept getting run around in circles. Finally just gave up and just didn’t show for the car. Need to do a better job with cancellations when reservations are made through third parties.Reviewed 3 Jun. 2021
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8.0
Cons:The staff was awesome!! The staff was very helpful and friendly. Returning the car was difficult. I returned the car to the wrong rental company.Reviewed 3 Jun. 2021
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6.0
Pros:The car was nice.Cons:The lady who took us to our car gave us the wrong car - a car that was unclean and wasn't the car we signed up for. When we told her, she gave us a lot of attitude and said we could take the car and walked away. It was weird. We felt really uncomfortable.Reviewed 28 May 2021
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2.0
Cons:They literally did not have cars available and I waited over an hour for a car.Reviewed 3 May 2021
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2.0
Pros:They car was nice and the drop off was easy. The staff at the pick-up was moderately nice, but they had more people working to check in Dollar and Thrifty customers than Hertz customers, even thoughCons:They charged me an additional $400 dollars over the price that I prepaid through Kayak (via Priceline) when I picked up the car, even though I had called their customer service to confirm that I had paid the full price and that there wouldn't any additional charge when I picked up the car. They lied to me when I still had the chance to cancel. When I was at the counter and had no option to cancel (it was too late to make different plans), told me that it's not their fault and that it's normal to charge more over the prepaid price. My $711 car rental turned into over $1100!! They know they are scamming people, and their only response is that you should have known better.Reviewed 19 Apr. 2021
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4.0
Cons:Didn't have the car I reserved, offered me something worse and kept me waiting around. Didn't do much to help me.Reviewed 6 Apr. 2021
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4.0
Pros:2 hour wait before pickupReviewed 29 Mar. 2021
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8.0
Pros:The staff was excellent, particularly at pick-up counter. And drop-off was a sync.Cons:I thought I was going to get a larger car, however, the one I received was good. What could have been better had to do with how I got the vehicle from Hertz. I wanted to return the car 5 days early for a refund for those days, however, I could not, according to Hertz staff, because I made and paid for the rental on-line, I could not get a refund. If that policy could be changed it would be welcomed and beneficial.Reviewed 24 Jan. 2021
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10.0
Pros:The staff was extremely helpful and kind.Reviewed 5 Jan. 2021
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8.0
Pros:Free upgradeCons:Long wait to pickup car (35 minutes), it wasn't the car I reserved, and the car did not look like it was recently cleaned.Reviewed 30 Dec. 2020
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