Book Hertz car rentals at Washington Reagan-National Airport

Reviews

Recent reviews

Traveller rating

Excellent

11

Good

5

Okay

9

Mediocre

9

Poor

0

Find reviews that mention:

car was cleancustomer service

pick up the cargreat experience

car availablelocation was closed

rented a carcredit card

pick up and dropwrong location

friendly staffnever rent

8.0

Pros:Free upgradeCons:Long wait to pickup car (35 minutes), it wasn't the car I reserved, and the car did not look like it was recently cleaned.Reviewed 30 Dec. 2020

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5.6

Cons:Y'all really gonna wait until I get to the counter to pick up the car to tell me that my bank card, which I made the reservation with, could not be used to get the vehicle, that I needed a credit card to complete the transaction? Then you give me no good reason why this is your policy? Terrible customer serviceReviewed 6 Jul. 2020

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8.0

Pros:The staff was excellent, particularly at pick-up counter. And drop-off was a sync.Cons:I thought I was going to get a larger car, however, the one I received was good. What could have been better had to do with how I got the vehicle from Hertz. I wanted to return the car 5 days early for a refund for those days, however, I could not, according to Hertz staff, because I made and paid for the rental on-line, I could not get a refund. If that policy could be changed it would be welcomed and beneficial.Reviewed 24 Jan. 2021

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10.0

Pros:The staff was extremely helpful and kind.Reviewed 5 Jan. 2021

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4.4

Cons:I prepaid the reservation, setting the pickup and drop-off times at 11:00 am and 3:00 pm. I get to the counter at 10:56 am, and the guy says it will cost me extra because I arrived too early. And he refused to wait 5 minutes, even though nobody else was in line. I dropped it off at 3:30 pm. They said they would charge me extra for being late. Fine. Except instead of 30 minutes late, they said I was over an hour late, because they moved my drop-off time by 40 minutes without telling me. Very poor customer service. Won't be using them again.Reviewed 6 Oct. 2019

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10.0

Pros:Very friendly staff at pickup and process was smooth and quick!Reviewed 23 Jun. 2020

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2.0

Pros:Return was easy and the attendant was friendly and helpful.Cons:P/u was horrible--manager was late...waited 20 minutes after the location (Washington-Reagan Airport) opened before they could start the rental process... Horrible delays at the rental facility exit, dirty car, etc.Reviewed 15 Dec. 2020

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8.0

Pros:Yes, pick up staff was very friendly. Loved that xm was included in the car.Cons:First car i selected needed maintenance, second car i selected didn't have the sticker on the door that indicated it was clean like the others available. Third car smelled like cigarette smoke...Reviewed 28 Jun. 2020

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5.6

Pros:The person I picked up the car with at DCA was very nice.Cons:The drop-off location I was provided was wrong. I had to call Hertz to identify a new location because the location I was offered on Kayak is no longer serviced.Reviewed 7 Jul. 2020

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2.0

Pros:Easy reservation.Cons:They charged me 70$ out of the blue with no notice or rationale. Nearly 50% of what I paid for the rental. I turned the car back on time and with a full tank/no other issues. No idea why they charged so much extra but best believe I’ll be calling them once they’re open.Reviewed 25 Dec. 2020

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10.0

Pros:Pickup and drop off were super easy and COVID friendly.Cons:Clarity on how to use EZ Pass would be helpfulReviewed 17 Dec. 2020

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4.8

Debit/credit card dilemmaPros:Nice car great price!Cons:Folks at the counter had a hard time taking my checkcard which can be used as a debit OR credit card. They insisted it was only a debit card. First time left without a car. Read the policy and called customer service to customer and confirmed check cards are acceptable. Returned to the rental office and used the video kiosk. Card was rejected bc it was my third purchase in a place outside my home area. Resolved that issue with the bank and was told I needed to finish at the counter. After 15 minutes of arguing their policy I was finally allowed to swipe my card and get the car.Reviewed 25 Nov. 2017

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• How much does it cost to hire a car from Hertz at Washington Reagan-National Airport?

  On average a hire car from Hertz at Washington Reagan-National Airport costs $79 per day.

• What is the most popular hire car from Hertz at Washington Reagan-National Airport?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked hire car type from Hertz at Washington Reagan-National Airport.

• Where can I find Hertz hire cars at Washington Reagan-National Airport?

  1 Aviation Circle is the closest Hertz hire car location to Washington Reagan-National Airport. The telephone number for this location is +1 703 419 6300.

• Does Hertz offer shuttle or airport pick-up services from Washington Reagan-National Airport (DCA)?

  Yes