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Pros: "Seat comfortable"

Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"

Cons: "Headphones- only one channel."

Pros: "Departed on time. Courteous staff."
Cons: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."

Pros: "Nothing"
Cons: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"

Cons: "Entertainment on the Boeing 777 suffered from access problems"

Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"

Pros: "Everything is fantastic from the stuff, food and a lot of leg room."
Cons: "Nothing"

Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."

Pros: "Crew were very helpful and courteous"

Pros: "Staff was reasonable"
Cons: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."

Pros: "Great service, friendly and helpful"
Cons: "nothing"

Pros: "Everything was good - food, entertainment, on time."

Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "Very good crew"
Cons: "8 hr layover in Doha"

Cons: "Too many security screenings including the airline’s itself.!!!"

Cons: "Food and service and crew"

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Pros: "quick eficient"
Cons: "long flight"

Pros: "Food, entertainment options, comfortable seats, warm blankets"

Cons: "Food wasn't good"

Pros: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Cons: "It was mostly a good experience."

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."

Pros: "The Plane was good but not updated with new data"
Cons: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"

Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."

Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"

Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"

Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."

Pros: "Good service, plenty of entertainment options, modern aircraft."

Cons: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."

Pros: "Actually I can't even explain everything is good"

Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."

Pros: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Cons: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"

Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."

Cons: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"

Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."

Pros: "Crew Boarding"
Cons: "Food Not so comfy"

Pros: "F"
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"

Pros: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover."
Cons: "The ticket was cheap because of very long layovers"

Cons: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."

Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."

Pros: "Service and bartender."
Cons: "Nothing"

Pros: "The crew, the food overall experience was excellent. Special thanks to two crew members Mohammad and the other crew she was from India. I got her name unfortunately lost the paper with her name. Her name stars with G or C I think.Thank you for the excellent service."

Pros: "upgrade flight"
Cons: "n.a"

Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"

Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"

Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"

Pros: "Everything was fine, a bit late taking off but the time was made up"

Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."

Pros: "Crew were good. Better service than in business class"

Pros: "The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand."
Cons: "Passport control in San Francisco took a very long time."

Cons: "Entertainment system was playing up and crew had to reboot it several times"

Cons: "Nothing"

Pros: "It's a pleasant experience"

Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."

Pros: "Lovely crew especially Heidi"
Cons: "Nothing, all was well"

Cons: "Less gate changes"

Pros: "New plane"
Cons: "Everything else"

Pros: "great food, entertainment & service"

Cons: "Great! On time"

Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."

Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"

Cons: "Food was awful."

Pros: "Could not fault"

Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."

Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"

Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."

Pros: "Crew were great"
Cons: "Lost bags"

Pros: "Flight was late 30 mins"

Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"

Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."

Cons: "Plane was approx 1 hour late"

Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."

Pros: "Crew members were attentive and helpful."
Cons: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"

Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"

Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."

Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."

Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"

Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."

Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"

Cons: "Crew service was disgraceful"

Pros: "Individual usb charge port and meal"

Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."

Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."

Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."

Pros: "Everything."

Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."

Cons: "I was right by the toilets"

Pros: "Landing with strong winds went well."
Cons: "No seat pillows"

Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"

Cons: "All round excellent"

Pros: "Everything."
Cons: "can not think of any."

Pros: "On time , efficient service"
Cons: "Crowded"

Pros: "The design of the storage on the back of the seat in front is very clever and makes a huge difference - e.g. foot rest The entertainment system is very good Food was excellent for plane food"

Pros: "Crew was night seat sucked plane was cramped"

Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."

Pros: "Everything!"
Cons: "Remain awesome!"

Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"

Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"

Pros: "Delta service is amazing"

Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."

Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."

Pros: "Amazing service and F&B offered was wonderful"

Cons: "The coffee could’ve tasted better."

Cons: "Todo excelente!!!gracias!!!"

Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."

Cons: "The WiFi"

Cons: "Left late"

Pros: "Delta always does a superior job - domestically and internationally!"

Pros: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Cons: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."

Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."

Cons: "Everything was perfect!"

Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"

Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."

Cons: "Cramped"

Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."

Pros: "Delta Comfort om commuter jet"

Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."

Pros: "Wonderful. Food was great.i"
Cons: "I love everything"

Pros: "excellant movies"

Pros: "Quick and easy"

Pros: "Very orderly."

Pros: "My upgrade and breakfast were fabulous!"

Pros: "Excellent very good good"
Cons: "Good service good"

Pros: "to their Diamond Medallion customers"

Pros: "On time. Most important"

Pros: "Same as above."

Cons: "Layover"

Pros: "Thank God I was able to get a refund"

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Pros: "Delta Studio"
Cons: "Food choices were not appetizing."

Pros: "on time, clean, prompt. no problem."

Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"

Pros: "What is the issue?"

Pros: "NONE"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."

Pros: "The costumer services."
Cons: "N\A"

Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"

Pros: "Decent food . On time arrival !"
Cons: "It was fine"

Cons: "Efficient and comfortable all I ask for"

Pros: "I like Delta empowering women."

Cons: "Food choices"

Pros: "Airplane was good, boarding was fast."

Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."

Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."

Cons: "Everything"

Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""

Pros: "The speed at which everything was handled."
Cons: "It was great"

Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."

Pros: "Flight was smooth...take off to landing"

Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."

Cons: "Tray table was dirty"

Pros: "Friendly, professional, polite, perfect."

Pros: "The legroom."
Cons: "There was nothing not to like."

Pros: "Perfect!"

Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"

Pros: "Very attentative crew"
Cons: "Charging for WiFi"

Cons: "Getting baggage took an hour"

Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."

Pros: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Cons: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."

Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"

Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."

Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"

Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."

Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."

Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."

Cons: "Cabin crew seem frustrated and don't like the work"

Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."

Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."

Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."

Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."

Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."

Pros: "Snacks and Beverage"
Cons: "Delays"

Pros: "Always on time and always comfortable."

Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."

Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."

Pros: "The crew is good"

Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."

Pros: "Good crew."
Cons: "The plane was delayed for two hours!"

Cons: "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."

Pros: "overall best airline I flew, steve"

Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."

Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."

Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."

Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."

Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."

Cons: "The airlines cancelled my flight. I had an early morning meeting in Sydney so I couldn't fly out on the only other Qantas flight (which was 2 hours earlier than my scheduled). Spent 4 hours on hold with American and Qantas before being rebooked for the following day. Had to pay for another night's lodging and food."

Pros: "Great flight"
Cons: "Nothing"

Pros: "Everything was great. Slept the entire flight."

Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."

Pros: "The entertainment system and wifi price were great."
Cons: "We prepaid to select our seats and when we went to check in our seats had been changed. No apologies or effort was made to fix the situation. They said it happens all the time. They should never charge for seat selection if they do not honor it! Total rip-off"

Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."

Pros: "Flight was safe and early then estimates timd landing"
Cons: "Meal is not enough for older people (my mom over 60y) then i think that is not enough to adults too Meal is not good tatste like before when fly with quatas only No appetizer like before too fly with quatas we can eat 6 - 8 times include snack"

Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."

Pros: "Seats were comfortable and lots of leg room in the priority seat I purchased in advance"
Cons: "Very bad food"

Pros: "The flight qmwent without issue once we took iff"
Cons: "There was maintenance needed on the plane before we could take off and that delayed us further from take off."

Pros: "See above"
Cons: "See above"

Pros: "The airbus seats were far more comfortable than the 737-800 seats that we had on the orevious outgoing flight. It shows comfort is possible when the airline selects the right equipment."
Cons: "Na"

Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."

Pros: "Travelled with my 3 children they had a blast with the comfort and entertainment , next to the amazing professional staff!"
Cons: "THey would have loved the additional choices for food items...."

Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."

Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."

Pros: "Nothing"
Cons: "Everything went wrong, a car stuck behind the plane. Really? Such BS. Sat in line to take off but wasn’t informed we’d be sitting there for 30 mins."

Pros: "Good seats, service, express baggage handling."
Cons: "None."

Pros: "The crew was great"
Cons: "N/a"

Pros: "The best part of this flight was getting off the plane and vowing never to fly United again. They, in this experience were no better at doing their job - getting people from one place to another on time with a little comfort and dignity - than the cut rate guys. Miserable 13 hour trip for what should've been 4 hours in the air."
Cons: "13 hours of travel time for what should've been 4 hours on two planes. The first was staffed by a miserable crew who seemed bothered by the notion of having to deal with passengers. The second was staffed by a crew who couldn't see the passengers scrounging for anything to cover up with to keep warm. Both crews lacked any sense of pride and professionalism. Add delays to that and you have a sum total of a miserable trip home."

Pros: "Nothing"
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Cons: "No food provided"

Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"

Cons: "Late"

Pros: "Boarded quickly, seats had more leg room than I expected."
Cons: "United's check in process for economy fares requires in person check in (you can't check in online) so checking in at Newark was a bit of a hassle."

Pros: "Excellent!"
Cons: "Excellent!"

Pros: "Timely boarding and excellent service"
Cons: "Nothing"

Pros: "On time. Announcer at gate could have been a little clearer."
Cons: "No complaints."

Pros: "The staff was great!!!"
Cons: "The food needs improvement."

Cons: "Waited until boarding to give me a seat"

Cons: "I'm still here never got out"

Pros: "Staff very friendly as always."
Cons: "Delayed flight. Paid for Wi-Fi and it cut out halfway through the flight and was extremely slow so I wasn't able to get much work done. Not worth the purchase."

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"

Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."

Pros: "Good"

Pros: "Nothing."
Cons: "Missed connecting flight because of delay. Second flight delayed."

Cons: "Ko"

Pros: "Efficient and on time"

Cons: "The only disappointment was that internet via WiFi was all but unusable. If the service is not viable while on this route, it should not be offered."

Cons: "This was a tiny cramped plane and didnt have much comfort."

Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"

Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."

Pros: "Na"
Cons: "Na"

Pros: "The flight attendants were very responsive"
Cons: "The food was very disappointing. Dry fried chicken with rice."

Cons: "Very long delay"

Pros: "I have absolutely nothing to say good about this airport"
Cons: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."

Cons: "Didn't make it"

Pros: "Crew"
Cons: "The whole services!"

Pros: "Price we paid was excellent."
Cons: "It was just my wife and myself and we didn't even get to seat together. They want extra for being able to select your seat in advance. Food was terrible. Seats recline probably 2" at the top of the backrest so no comfort there at all."

Pros: "For all everything was OK"

Pros: "Quick, comfortable, smooth, and pleasant"

Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"

Cons: "Delays both ways"

Pros: "On timing"

Pros: "Fast boarding, close gate"
Cons: "Tight seating"

Pros: "The Qantas agent controlling access to the International Terminal from the Domestic Terminal in Sydney was the best I have ever encountered. Not only did he unravel a very complicated situation created by United, he helped get cell phone to the connecting flight after I left it on first flight. Service on the flight was good and better in Economy than Business First on United."

Cons: "Food selection poor Ran out of one selection Crew forgot to serve our row food until I questioned them"