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Crew was professional and friendly, food was excellent, entertainment choices were fantastic.

The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far.

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Felt safe through bumps. Awesome FA's love the lollys!

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the flight was very punctual, the planes clean and well organized

international transfer in Xian is very poorly organized (paris to Shanghai - Shanghai to Paris) with a long connection each way. Seats are poorly designed seem almost broken, entertainment system is very poor - impossible interface, weak screen. Water did not work in the bathroom, etc.

I was disappointed with the airports in China

There was no allowed use of smartphones at all so I was not able to watch my personal movies. Additionally, the Hollywood movies on my in-flight entertainment system provided by Hainan Airlines did not work. When I asked the flight attendant, I was only told that it didn't work.

If there are empty first row seats, with extra leg room, I don't see why you couldn't let people use them just because they didn't pay the extra $100. It's absurd that once we are 40 thousand feet in the air you would enforce keeping those seats empty instead of increasing the happiness/comfort level of at least some people aboard. Also the food quality should improve.

I would like to have a vegetarion menu option

Thank you very much. Im so Happy

Very tight seating

I enjoy flying Korean Air. I get great deals with great service and accommodation.

It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours.

This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage.

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Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

crew were nice and attentive

Food was pretty bland Not very many films in english

There were alot of good movies to choose from, and the food wasn't bad.

It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault

Friendly staff..

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Boarding went well, departed on time and arrived pretty much on time.

My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines.

The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline.

Every thing

Courteous, friendly staff.

Free booze. That was literally the only redeeming quality of this 30+ hour trip.

I didn't like that the plane I flew on (Delta) was different than the company I booked with (Virgin Air). The 15 hour Delta flight was extremely uncomfortable with little leg room (I'm only 5' 3") and no outlets to charge devices. Additionally, my virgin air flight from Perth to Sydney that ran from 12 am to 6 am had no blankets or pillows. I was freezing cold. The stranger next to me saw me trying to wrap my jumper around my feet to keep them warm and offered me his wool jacket to stay warm. Wifi would have also been nice... no wifi.

Helpful checking in agent smoothed boarding.

It was not clear at the time of booking that baggage was not included, causing delays and confusing at the airport.

Cleanliness of the bathroom

Breakfast was not good enough

The food was awesome. The staff was friendly and courteous. Seats were comfortable.

The neatness and entertainment system

The food

Hard working crew. Kept the restrooms clean and very polite.

Food was horrible and stale. Delayed flight due to baggage loading issue.

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Waiting hours is too long, There's a kid who kept on kicking my seat. The space from each seat is too close

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

Boarding was fast

Flight is very out dated. Inside is Very dirty- Not cleaned well. Pockets had garbages and seats with food stains. Seat is uncomfortable. Compartment is small.

Very unorganized boarding process.

On time

The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language

Flight crew were very attentive to our needs and made it sure we were comfortable and well serviced all the duration of the flight. Flight attendants were explaining we had to land back and that reassured us and it was a smooth transfer.

The flight was delayed again then we were flying for almost 3 hours until we had to land back to incheon due technical difficulties. I understand these things happen but for a passenger who had to start with a delayed flight, followed by another delayed connecting flight then had to be in the air for almost 3 hours just to have to land back wait for to change aircraft It was too much and felt Like a complete waste of time. I do commend the crew for tending to us.

My seat reclined more than usual

Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it

It was faster this time

Bad entertainment options - no tv screens in seat Power wasn't enough to power a laptop no usb charging options for the one meal it was normal - the other was a real snack (turkey and cheese bun)

United uses very old and inadequate planes for a route between two major financial centers. No plugs for energy, very bad entretaiment videos, no music, unpleasant crew....this was my last try for the coming years, as I sent same reviews before....!

The crew and service was great!

The wifi was broken the whole flight and I was freezing

Flight was delayed causing us to miss our connection in Houston to Bonaire. No flights until 2 weeks and we missed a vacation planned with several friends. All United said was they were sorry. We did get our money back. But not another thing.

Able to sleep. Arrived safely.

I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem.

The attitude of the staff was very good so also the service . Food was OK ; could be better within the cost parameters .

There wasn't enough choice of entertainment . The snacks offered were good but the refill of exhausted items was not there . Possibly this could be improved .

Treatment by EVA staff when trying to transit from Kaohsiung to Shanghai flight. Very incompetent. Take 90 minutes for them to figure out how I can make simple transit. Terrible.

Hated all the checks at the airport - felt like a criminal. Crew didn't seem very happy to be there.

The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!

I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!

Over all great

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i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly.

the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!

best international flight yet in all areas, especially considering it was economy

since I flew EVA both there and back to the states, I quickly ran out of movies to watch but this is such a minimal complaint

The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA

The food is mediocre at best. I wish there was more movies to choose from.

Flight was on time. Check in was quick

Food was too salty too much sot sauce? Service. I was expecting a bit more Seems like they were short staff to take care of the needs of passengers. Big difference when traveling economy you don't get attention from the flight attendants, which should not be the case. That is being impartial to passengers traveling business class than traveling economy

The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA

The food is mediocre at best. I wish there was more movies to choose from.

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everything

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Crew was professional and friendly, food was excellent, entertainment choices were fantastic.

The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far.

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Food, blanket, movies on board

The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage.

Everything

Food

The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline.

The gate person was very accommodating

It was over 2hrs late due to mechanical problems. Seems to be the norm.

Wonderful

Flight crew

My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account.

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smooth flight, good treats, great legroom and fun crew!

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The service was very nice. The food was good. The entertainment choices were good as well.

The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights.

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My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff.

crew were nice and attentive

Food was pretty bland Not very many films in english

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

Food