Chicago Hotels

Location, Location Location and the price was better then other hotels in the area.

Room was outdated, bathroom was smaller than an airplane restroom.

decent room power outlet in bedside light (super!) Nice cleaning staff Easy access to downtown

Super expensive internet Room is sort of depressing in design, decor. Somewhere someone would meet a dark fate in a Twilight zone episode.

no frills, very comfortable, very close to train for airport.

no dislikes

Convenient location, good value, well equipped room, excellent service.

Nothing

The hotel is conveniently located in the city

The cost of the room was very high. I was willing to pay the price but, my expectations were set high for such a small non-view room.

Raoul and the other breakfast servers were excellent

The carpet in my room1504 seemed old and dirty

Margarit at the front desk was phenomenal, and Diaz in security was very helpful.. We came out to catch a couple of Cubs games and sight see. We did not spend much time in our room, which was good because overall comfort was about a 3 out of 10. Old, old old. Reminded me of that 1960's home with the pocket doors, and diamond like door knobs, but has NEVER been updated. A place to lay your head and store your luggage and no more. Although I must admit the pancakes in the rear restaurant from the front desk were GREAT!!!!

Cold, I mean COLD water in the bathroom. Peeling wall paper. Hotel really needs to be gutted and updated like yesterday. For $200.00 per night the overall appearance of the hotel was about $40.00 per night. Yes we had a good view of Buckingham Fountain over Michigan Ave. And that is the only thing that gave us some, just some of our money's worth.

While the exterior of The Congress represents the bygone days of a once glorious hotel, the interior is, sadly, the result of age, poor maintenance, and general neglect. The very first impression I got was the malodorousness that permeated the entire facility. Upon entering my room, the odor was insulting as, clearly, this hotel once permitted smoking (but apparently made no effort to eliminate the persistent smell. The furniture must've been obtained from the local Goodwill as it was well-worn and mismatched. Cracked tile on the bathroom floor made the entire experience unpleasant. Hey Congress owner, it's time for a remodel!

Every thing is good

should have free wi-fi

A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO.

The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.

Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room.

Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!

In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean.

Bed was a bit too uncomfortable and no water pressure in shower.

Walk into the grand lobby and you feel like you're part of Chicago history.

The rooms are a little small.

Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!

The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Superior service and accommodations, personal at hotel far superior to any staff at any hotel!

Great price Friendly staff Clean room Nice shower/bathroom Comfortable bed 12pm check out Location!

Poor view Room was a little small

Great location that's about it...

Book double room but got a single king room for 2 couples. Was told they over booked and didn't have rooms left. Also when to grab a Coke from the mini bar it had Santa on it..... I stayed in September...... After checking the date on it I found out it expired 2 months ago. I also received a bar tab from another room. They did correct that after pulling the receipt that clearly showed it was for another room. Then after all that they asked would you like to charge your parking to your card now? I said yes that not a problem. They said my MasterCard got declined..... I then responded with "I don't own a MasterCard. They had no clue when my visa number when.... Just amateur hour at his place. The bedding is also 80 grit sand paper and you may die on the slippery tile in the shower. Also the bell hop had no idea where he put out check bags when leaving....

Friendly, professional staff. Great accommodations. Perfect location. Especially liked the on-site dining options.

It was a great location and the staff was very friendly.

I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.

Not convient. Poor service

Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality

Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping

Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern

Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.

almost everything

$65 for parking at their hotel. too much for guest

I enjoyed my stay. No recommendations for improvement T this time

comfy bed, great location, nice lobby.

Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Staff were tremendous

Hotel needs updating. It is old, worn and dirty

The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be.

A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.

Great location, friendly staff, reasonable price

Room smelled like smoke

It looks very chic walking in. The staff was all young and super friendly. The air smelled like it was diffused with something. There was a small bar and restaurant attached, which was convenient. Room was small but clean and nice. Staff suggested a boat tour and also booked it for us AND printed off directions, which was really helpful.

The room was very small.. I kept hitting my shins on the edge of the bed. My friend and I stayed there together so it made for a pretty tight space but we didn't spend a ton of time in there so it was fine. Also, no breakfast, just free coffee. We ordered towels at one point and no one ever showed up.

Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party

Staff was very nice and accommodating. The rooms were great and comfortable.

Very modern hotel.

No pool

The 5:00 PM wine hour and the interesting decor.

Most of the furniture in the lobby was cool looking but not comfortable to sit on.

The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

the hotel is very neat.

it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

The most thing I like here is the location, which is very convenience. Also, their front desk service is good~

I'm not satisfied with its room service, I ordered hot milk and they sent me the cold milk. Besides, the price of their room service is not worth from my view. So, just don't make room service, or you will be disappointed with its bad taste and unbelievable bill.

Close to great retail stores

No dislikes

the room was nice

the accomadations, the parking the restaurants, the lobby. the staff was not very accomadating, will not be staying here againt

Rooms were huge. Not one, but two bars attached to the hotel. Staff was quite friendly. Security guard posted in lobby. Complimentary parking offered with room.

Location is not very good. Looks nicer online than it actually is. Not thoroughly clean.

Great restaurant recommendation and service!

Very good welcome and staff performance

An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.

We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.

Sofitel is my new favorite Hotel.

Shopping and sightseeing were close by.

I spilled coffee on my robe on the first morning and it wasn't replaced in the 6 days I stayed there. I don't think he says we're changed during those 6 days either. Otherwise the staff was really nice and the room very comfortable.

Cookies in the lobby and friendly staff.

Not very many amenities. Bathroom door didn't close all the way. Room didn't cool down enough.

Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving around the block in bumper-to-bumper traffic to get in.

It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.

We arrived early on our flight and the staff had no problem checking us in way before the regular time. Very accommodating and incredibly friendly staff. Facility was clean and well maintained. We plan on staying again next time we are in Chicago

Quick, safe walk to Soldier Field at night with kids.

Coffee pot in closet, didn't find it until we were leaving.

Likes the character and location. Beds were comfortable and space was good. Tv was huge and state of the art.

Bathroom was small and outdated.

The location was right on the money, with some of the sights of downtown just a few minutes away. The price was also very good.

Our room did not have a fridge for us to put leftovers into or a microwave to heat them in. Also, the window coverings needed a good update and looked old and grungy.

Basic Internet was kind of hit or miss on access and performance

The facilities are good. The location is excellent.

The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.

Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.

Lounge area was amazing. The quality of the rooms was top notch.

Room was a bit small.