Chicago hotels

The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.

In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.

Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.

The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.

Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.

The lobby is amazing.

The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S. Nope! It was great!

location nothing much

Lovely hotel for great price on Michigan Ave. It's close to everything cool in Chicago. Staff was friendly, and was helpful. When I forgot my toothbrush they were able to find one for us. The rooms were clean and well put together.

Such great staff! So helpful and they anticipated every need. A great experience!

Location on Michigan Ave is perfect, price is good Really late check in (5pm), slow elevators, noisy hallways, outdated rooms, no free wifi

This hotel is very centrally located to many Chicago sites and attractions. A cool building, staff and accommodations are all excellent. I recommend this hotel. We will be back. The age of the building means that while rich in character, the quirks of the room layout and small size could bother some people.

Raoul and the other breakfast servers were excellent The carpet in my room1504 seemed old and dirty

Bed was comfortable, room was very clean and nicely furnished. Missing some basic things like luggage rack. Hotel lobby desperately needs basic amenities like a chilled water dispenser (coffee is nice but it's hot outside!!!)

The rooms were kind of updated. But the location was superb, walking distance from everything. I believe they should spend more on updating the hotel. It carries such great Old Chicago character, but the painting over decades of old cracked paint, wall paper peeling off the walls and stale odor of the lobby like grandmas old furniture... doesn't do the history of ths hotel justice.

Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.

Big bed and the museum campus. Screaming neighbors, for hours.

Great hotel in a a great location at a great a price. The bathroom had some plumbing issues and smelled of sewer the whole stay.

Breakfast, place eas crowded and staff had nothing to do

Fast valet , nice accommodation, not a bad location. Expensive parking.

Got a great price for an amazing room. Good on premise restaurant. Easy access just off freeway, adjacent parking (pricey). Parking should be free or subsidized for hotel guests.

We arrived early on our flight and the staff had no problem checking us in way before the regular time. Very accommodating and incredibly friendly staff. Facility was clean and well maintained. We plan on staying again next time we are in Chicago

Quick, safe walk to Soldier Field at night with kids. Coffee pot in closet, didn't find it until we were leaving.

Everyone from the door man to the front desk staff were very friendly. We received exceptional service.

the staff and the room was very nice.. Having to pay to park and the restaurants were $$$$..

Room was clean and well appointed; staff were friendly; fitness center was phenomenal

great accomodations and service

Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.

Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc

The Front staff made this place, really nice and very helpful. The location was great and made getting around Chicago a breeze. Next years Microsoft Ignite conference I will be booking at this Hotel again. Next time though I will remember to get a room with a fridge!

The staff are friendly and helpful. The room is clean.

The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic

The location was great and checking in and out was very easy. Complementary water bottles were also great!

Clean, professional, great guest services! The restaurant next door had terrible service. The hotel however was great!

If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city. Nothing.

Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!

Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it

A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.

Staff, room, location. Only one kiosk to get coffee in the morning. You need to fix this. There is no reason it should take 20 min to get a coffee and pastry in the morning.