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Hotels near Chicago O'Hare Airport

Hotels near Chicago O'Hare Airport

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O'Hare Intl (ORD) - Chicago, IL, United States
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Best hotels near Chicago O'Hare Airport

Cleanliness
9.5
Comfort
9.3
Facilities
7.3
Location
9.3
Overall
7.6
Overall 9.1 Excellent
Based on 890 reviews
Cleanliness
9.5
Comfort
9.3
Facilities
7.3
Location
9.3
Overall
7.6
Cleanliness
6.0
Location
10.0
Overall
8.0
Staff
10.0
Value for money
6.0
Cleanliness
9.5
Comfort
9.3
Location
9.3
Services
9.4
Staff
9.3
Cleanliness
9.5
Comfort
9.4
Location
9.3
Services
9.3
Staff
9.3
Cleanliness
9.3
Comfort
9.5
Location
9.4
Services
9.5
Staff
9.5
Cleanliness
9.5
Comfort
9.2
Facilities
7.3
Location
9.2
Overall
7.3
Cleanliness
9.5
Comfort
9.4
Location
9.4
Services
9.3
Staff
9.2

Excellent 9.0
Pros: Great Hotel. Clean and friendly staff. Breakfast was very nice. Many choices.
Cons: We weren’t told ahead of time that parking was $18 additional. With two cars it added up.
Excellent 10.0
Pros: Location
Cons: Paying for parking
Excellent 10.0
Pros: My now fiancée and I stayed here for three nights, and it was an amazing experience. The shuttle is very convenient to get to and from the airport, they allowed for early check-in because our flight came in earlier than expected, and the complimentary breakfast is easily one of the best I’ve ever had. Could not recommend this place more for visitors to Chicago!
Cons: The distance to the Rosemont Blue Line station is decent, but more often than not we chose to Uber to and from the station, especially at night. Also, it was difficult to gauge how far away the airport shuttle was, even after calling the front desk. I would suggest a new app or addition to the Hampton app that allows you to track airport shuttle arrivals. Other than that, no complaints whatsoever!
Excellent 9.0
Pros: The hotel was extremely clean and the room was way larger than was expected. The staff was extremely nice.
Cons: My traveling companions didn't like that only turkey sausage was served. They preferred pork and they wished the pool was opened until midnight.
Excellent 10.0
Pros: Breakfast
Cons: Need microwave in rooms
Excellent 10.0
Pros: Pool, breakfast, quiet, value, comfort staff
Cons: No
Excellent 10.0
Pros: Breakfast was much better than we expected, including waffle machines, fresh eggs, bacon, oatmeal, fruit, cereal... River did a wonderful job keeping it all stocked and running smoothly. The room was very comfortable and the bedding was especially fresh. Would definitely stay here again.
Cons: We had trouble getting the shuttle from O'Hare but the hotel reimbursed us for a taxi fare after we had waited 45 minutes. We really appreciated the taxi option since we were returning from an overseas trip and were anxious to get to the hotel.
Excellent 10.0
Pros: Breakfast was really good
Cons: All was nice
Excellent 10.0
Pros: Reception staff is excellent!! Rooms very very clean!! Well equipped et quiet Breakfast fantastic and good selection.
Cons: Nothing..all was what other reviews said. True to ads!!
Excellent 8.0
Pros: Staff was great, nice exercise room, nice breakfast in the morning.
Cons: Lots of noise from airplanes landing and taking off
Excellent 10.0
Pros: Check in clerk was more than hospitable. The free airport shuttle was a wonderful amenity. The price was great!
Cons: No
Excellent 9.0
Pros: Very clean, good breakfast
Excellent 10.0
Pros: Nice property, very clean and attractive. Friendly staff.
Cons: The shower didn¿t have disabled accessible nozzle head.
Excellent 8.4
Staff was excellent- just had asked for housekeeping for 5 days- was offered sheets to do it ourselves on our 7th day there. Had to get Tp etc. was a pain
Excellent 9.0
Pros: There were so many things I enjoyed but I would have to say the people or the backbone of the hotel,always helpful with a smile.
Cons: Would have liked to have seen a small microwave in the room instead of having to go to the lobby to reheat leftovers from a dinner. I do not like a barn doors for the bathroom area. Don't always stay closed
Excellent 9.0
Pros: Very clean and in very good condition. Breakfast was excellent, at a time when many other hotels are still doing minimalist grab and go breakfast.
Excellent 10.0
Pros: The staff was very friendly, I enjoyed the fact they had hot breakfast and the hotel was very clean.
Excellent 8.0
Was allowing guests to not wear mask when the guidelines says different
Good 7.0
Pros: Clean well appointed room. Nice pleasant staff
Cons: Charging $18 to park your car overnight while staying at the hotel is ridiculous. Will not Stay there again.
Good 7.0
Pros: Location is great and staff is excellent.
Cons: $18.00 dollars for parking? Lots of other hotels in area that offers FREE parking!
Okay 5.0
Pros: Hotel employee at the front desk
Cons: Yes Parking should not be an up charge it should be included
Okay 5.0
Pros: Parking
Cons: Fridge was turned off.
Mediocre 2.0
Pros: Close to our destination. Pool was nice.
Cons: Disappointed the hotel charged for parking in their own lot. Rooms were so small the bathroom door was a sliding closet door and no Latch. The breakfast included was supposed to be good. Had better at motel 8. Will not stay here again.
Good 7.0
Pros: Very close to the CTA station to get to downtown Chicago. Hotel was new so very clean. Pool area was clean. Beds were comfy.
Cons: Paying for parking even though it was $15/night as oppose to $45/$70 in city, PAYING for parking is ABSURD! Room was small for 2 adults & 2 kids (13&11) It had free breakfast, but if you didn't get down early in the am, it was picked over.
Hampton Inn & Suites Rosemont Chicago O'Hare - Rosemont
Rated no. 1
9.1
Excellent 9.1
Based on 890 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
8.4
Location
9.2
Overall
8.5
Overall 9.0 Excellent
Based on 649 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
8.4
Location
9.2
Overall
8.5
Cleanliness
6.4
Comfort
6.4
Facilities
6.0
Location
6.4
Overall
6.5
Cleanliness
9.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
9.3
Comfort
9.3
Location
9.3
Services
9.2
Staff
9.4
Cleanliness
9.5
Comfort
8.5
Facilities
9.0
Location
9.5
Overall
9.0
Cleanliness
8.8
Comfort
8.6
Facilities
8.8
Location
8.9
Overall
8.7
Cleanliness
9.4
Comfort
9.4
Location
9.4
Services
9.3
Staff
9.2
Cleanliness
9.7
Comfort
9.6
Facilities
10.0
Location
9.2
Overall
9.3
Cleanliness
9.3
Comfort
9.4
Facilities
8.4
Location
9.1
Overall
9.0
Cleanliness
9.6
Comfort
9.5
Location
9.2
Services
9.2
Staff
9.0

Excellent 8.0
Pros: Hotel needs a fee upgrades. Seems a little "worn". Staff was excellent, and helpful.
Cons: It just misses, needs some flowers or color. I understand it is an airport hotel but it should be Spiffier, too much like every other airport location.
Okay 4.2
Pros: The location
Cons: I could not find a place to buy a simple bottle of water. No refrigerator in the room
Excellent 9.0
Pros: Location
Cons: Restaurant service was slow. Might be understaffed, like everywhere.
Poor 1.0
Cons: they double charged me for the room after I went through booking.com to set this up
Excellent 10.0
Pros: The professionalism of the staff is rarely seen any more. I was always treated with respect and like I was special.
Cons: The use of the parking garage is a bit confusing.
Excellent 10.0
Pros: The staff are helpful and efficient, the room was lovely, and quiet, and the bed was very comfortable. Check-out, with several staff on duty, was very fast which helped as I was concerned about getting to the airport. I enjoyed the stay.
Cons: I wished there was a mini fridge in the room. The clothes rod & hangers were high & a little hard to reach, and the bathroom mirror was set a bit high for a 4'11" person like me, but I managed.
Excellent 10.0
Pros: Clean rooms comfortable beds, great location
Good 6.0
Pros: Everything was beautiful and clean.
Cons: Two weddings or receptions were going on. Even at 2:30 am the hotel was packed and so loud.
Good 6.0
Pros: Very clean and welcoming, the ashburn staff was so nice.
Cons: The parking fees were hidden, I did not expect to pay an extra $70. The staff when checking in seemed bothered with us.
Excellent 10.0
Pros: Great customer service, facilities and amenities. I enjoyed the visit.
Excellent 9.0
Pros: Shabby chic
Cons: Rooms don¿t have microwave you have to rent
Excellent 10.0
Pros: Everything was Great--staff especially!!
Cons: No
Excellent 10.0
Pros: Great amenities in the room, excellent shuttle service to O'Hare.
Cons: No food or bar service due to Covid.
Excellent 10.0
Pros: Location, easy shuttle to airport.
Cons: Need better room service.
Excellent 10.0
Pros: Nice
Cons: Soda was to high priced
Good 6.0
Pros: I liked the bathrooms. Super modern and elegant.
Cons: There were issues with my keys not opening room at first try, the sleepy concierge not speaking up loudly enough to hear, the pillows not providing any support, the parking garage not being free to hotel guests, no vending machine for late night arrivals.
Good 7.0
Pros: Location. Right next to airport with shuttle service that runs every 15 minutes. Very convenient.
Cons: The staff member that checked me in had excellent customer service. I went back to the front desk to inquire about a refreshment and was not treated well at all.
Good 7.0
Pros: Nice and clean.
Cons: The parking ramp and $30/night fee that was not listed in the ad
Good 7.0
Pros: The staff was universally helpful and polite.
Cons: The bathroom was not fully clean. The valet parking was not available as advertised and the self park option was too expensive.
Mediocre 3.0
Pros: Location was good. The property is big and there are nice restaurants on site.
Cons: Beds were overly firm. The channels on the TV were so pixelated that it was unusable. Staff said it was due to the wind. What is this, 1996? They have more reliable options than satellite. Wifi didn't work well either. The room had peeling paint.
Excellent 8.8
I always return to Loewe’s because of their impeccable rooms, high quality linens, beautifully designed bathrooms and thoughtful bath products. The rooms are well lit, the blackout curtains are in good condition and the shower pressure is wonderful. The room also feel thoroughly cleaned — which I’ve come to value even more during a pandemic. The restaurant/room service was closed but Gibson’s had a good late night steak around the corner. In the morning I was out of the hotel and through security at O’hare in just over 20 min.
Good 7.0
Pros: The restaurant was closed. We had to order for delivery. Otherwise it was fine. I'll be going back.
Good 7.0
Pros: Location
Cons: Room was not as clean as it should be and couldn’t even watch tv because there was no signal.
Excellent 9.4
Pros: Location was great. Hotel was excellent value.
Cons: K cup still in Keurig from previous guest
Excellent 10.0
Pros: Room service was awesome. King size bed super comfy.u. nhc CNN DC
Good 7.0
Pros: Conveniently located to my venue
Cons: Rented 2 rooms and one wasn't ready at check in time.
Good 6.0
Pros: It was a very nice hotel aesthetically.
Cons: After the first night, they didn't change the bedding, they only remade the beds. I know this because there was a stain on one of the comforters where a piece of food was dropped. The front desk attendant was a bit rude when I asked her about the parkin
Mediocre 2.0
Pros: Aesthetically pleasing and very clean.
Cons: The staff was rude and not very welcoming. Front desk, restaurant, and bell hops all included. Very dissatisfied with the poor level of customer service. Would not recommend and will not be returning to this hotel.
Mediocre 3.0
Pros: Proximity to the airport is nice, but there are lots of other options
Cons: Way too overpriced, checkin was extremely slow. Room was very basic and not as described.
Excellent 8.5
The stay was astounding but the carry to O'Hare benefit was uncommon! They were exceptionally provoked both to and from the airplane terminal. When we arrived from our Universal battle to O'Hare, we called the phone number given some time recently we cleared out and the carry was right there holding up for us inside 10 min. The inn was lovely, upscale and clean. The staff was amazingly neighborly and proficient. The beds were comfortable and the room had a lovely see of the stream. The nourishment given amid my trade trip was completely scrumptious.
Excellent 8.5
It has a great location by O'hare and has so many things within walking distance. I was there for a conference and made use of the hotel and conference rooms which were clean and comfortable. The rooms are great, beds are comfy and have tons of pillows! Excellent bathroom as well. There are some great restaurants and bars within walking distance. We even went into the city one night. Great spot by O'hare!
Excellent 8.5
Very clean and modern rooms. Comfortable beds and pillows. Wonderful remodeled bathrooms with tiled showers. Customer service was top notch. Courteous valet. Good place overall. Informative front desk people. Good breakfast at the restaurant inside this hotel. The shuttle service could use some improvement on timeliness, but it was a very minor inconvenience.
Okay 4.8
Pros: Near Outlets?
Cons: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.
Excellent 9.7
Pros: Loved the valet! And the Starbucks on location! The restaurants were great!!
Cons: Did not like the pillows. I woke up with a stiff neck both mornings.
Excellent 8.2
Pros: Excellent value and room design and spaciousness
Cons: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.
Excellent 8.0
Cons: Bed could have been more comfortable.
Poor 0.0
Pros: Didn't attend due to not being able to get to the hotel.
Cons: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
Excellent 10.0
Pros: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Excellent 9.7
Pros: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Okay 4.5
Cons: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Mediocre 2.5
Pros: Nothing much
Cons: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Excellent 8.2
Pros: Nicely appointed room; very good about late check in despite being busy (~2am).
Cons: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Excellent 10.0
Pros: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Excellent 8.0
Cons: Not impressed with charging to register early. And never have had a 4 pm register time.
Okay 5.7
Pros: Location Kayaks assistance View
Cons: Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Good 6.8
Pros: Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing.
Cons: The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.
Mediocre 2.0
Pros: Didn't get to stay at the hotel as it were overbooked.
Cons: The fact that (1) Loews - on one of those days when many passengers missed connections at O'Hare - oversold its rooms and didn't honor my reservation; (2) Loews did nothing to line up an alternative hotel for me; (3) Loews charged me for the room they didn't provide; and (4) a week later I still haven't seen a refund on my credit card account for the room Loews promised but failed to deliver.
Okay 5.3
Cons: They don't make my room clean enough.
Loews Chicago O'Hare Hotel - Rosemont
Rated no. 2
9.0
Excellent 9.0
Based on 649 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.3
Facilities
9.0
Location
8.9
Overall
9.2
Overall 8.9 Excellent
Based on 460 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
9.0
Location
8.9
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
8.0
Cleanliness
9.1
Comfort
9.1
Location
8.8
Services
9.0
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
9.6
Facilities
8.4
Location
9.1
Overall
9.2
Cleanliness
9.3
Comfort
9.4
Location
9.0
Services
9.1
Staff
9.2
Cleanliness
9.6
Comfort
9.8
Location
9.4
Services
9.4
Staff
9.3
Cleanliness
9.1
Comfort
9.3
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
8.7
Services
8.8
Staff
9.0

Excellent 10.0
Pros: Huge rooms, extremely clean!!
Cons: No breakfast available on the morning we were there. Small, small inconvenience.
Good 7.0
Pros: Clean, big rooms. Nice sitting area in the rooms. Fast elevators. Most of the Staff were very good at their job.
Cons: The pocket doors in the rooms are odd and noisy. The guests were very noisy. They were up and partying in the hallways at 3am still. And the parking is awful. We could not find a spot to park. We had to park our car in the restaurant's lot next door but had to "move it by noon". How can they not have enough parking and then charge $32 per day to park. Crazy! And noisy planes overhead but that is to be expected being so close to O'hare. And they need to CLEAN THE WINDOWS!!!!
Excellent 10.0
Pros: Didn't eat had to leave early
Excellent 10.0
Pros: very clean. amazing pillows. excellent lay out of the king suite ( i want to build our mother-in-law apartment to match this floor plan). perfect in every way
Cons: all i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them being closed due to COVID
Excellent 10.0
Pros: Costumer service
Excellent 10.0
Pros: The staff was really friendly
Excellent 10.0
Pros: The staff was so nice, they went above and beyond to make my stay comfortable.Hotel employee was so sweet and helpful! The suites are so big and cozy.
Cons: No
Excellent 9.0
Pros: My experience overall was fantastic. Spacious, clean room and great amenities (pool, gym, etc.).
Cons: It is my belief that when someone books a hotel out in Rosemont it is to be close to the city while avoiding a number of inconveniences that comes with the city. The cost of parking was not acceptable especially because this wasn't clear prior to bookin
Excellent 8.0
Pros: Every room is a suite.
Cons: One of the hotel's airport shuttle drivers is disturbingly incompetent and lazy. Obviously my driver.
Excellent 10.0
Pros: Lovely, spacious suite with a very comfy bed. Check in staff were friendly and efficient. We really appreciated the airport shuttle which runs every half hour.
Excellent 10.0
Pros: Size of my room and staff.
Cons: No
Excellent 10.0
Pros: Staff was great and rooms were amazing
Cons: Parking costs were high
Good 6.0
Pros: .
Cons: Sound proofing is terrible.You can even hear the sound of their phones.Noise from the hallway and outside noise.
Excellent 10.0
Pros: Everything!! The room,customer service, food.
Cons: N/A
Good 7.0
Cons: Loud activity in the hallway at 1am when I was trying to sleep. Doors and walls didn't seem to block out the noise much.
Good 6.0
Pros: Value for money for room.
Cons: Front desk was neither welcoming at check-in nor courteous at check-put. I was not informed about the parking charges at the time of check-in. At checkout when I asked about it, response was mechanical.
Good 7.0
Pros: The room was incredible. Very nice with a seating area. Separate tub and shower. Very nice King Bed with two big Screen TVS.
Cons: $32 to park my car. What a rip off. I just needed a place to stay the night. I could have stayed in another area if I had known this.
Okay 5.0
Pros: Its close to the airport
Cons: for one night, I got hit with an additional $47 for parking and internet to top of the reservation. This is a 4 star hotel supposedly and they price it low and then get you with these additional charge. I always book hotels but never had such a problem.
Mediocre 3.0
Pros: Hotel employee, who checked us in at the front desk. He was outstanding.
Cons: The ice machine on my floor was broken the whole weekend which was a huge inconvenience. The coffee pot in my room was broken. The parking lot gate wouldn't work repeatedly and it made me miss my daughter's performance and walk in pouring rain.
Okay 4.0
Cons: The staff and the lack of overall cleaning on maids part
Mediocre 2.0
Pros: Distance to outlet mall very close
Cons: Yes. Had a spill of a drink in the room. The hotel locked us out of the room and tried to charge my credit card with discussing the incident with us. I ended up getting the stain out of the carpet but it was a big hassle to be locked out the room.
Good 7.0
Pros: Relatively clean and quiet, (except for the jets flying over) but it's an airport location.
Cons: Expensive for the average non-corporate guest, including the internet and complicated astronomical parking fees. A couple of dead bugs in the bed was a turnoff, but they were not bed bugs.
Okay 5.0
Pros: During check in the women that checked me in was a little rude and short
Good 6.0
Pros: The rooms were beautiful and roomy
Cons: Yes they charged my credit card after I told them I already paid which caused me to have to open a dispute
Mediocre 3.0
Pros: Close proximity to the airport
Cons: Very disappointing experience with the airport shuttle. Waited over an hour and called three times and was told three times the shuttle would arrive in 10 minutes. The only reason I chose this hotel was because of its convenience to the airport.
Okay 5.0
Pros: Large Room
Cons: NO Free WIFI and No Free Parking
Good 7.0
Cons: You advertise free airport shuttle which it is no.
Good 7.0
Pros: clean and nice
Cons: parking fee
Mediocre 3.0
Pros: The room itself was great.
Cons: The entire floor smelled like marijuana the all night. Parking was horrible. One of the reasons we stayed there was because the website said parking was free. It cost $32 to park off in a neighboring business parking lot. We couldn't even drop our bags.
Mediocre 3.0
Pros: The room size
Cons: We checked in and were given 2 fulls, despite having a king size bed reservation. We constantly had to talk to managers about cleaning the room and about our bill.
Poor 1.0
Pros: the room was nice and close to where we were going
Cons: staff was rude and chragered us over 400 dollars in fees. charged us to park and said we smoked in the room. when we entered the room it smelled like smoke. never stay at the Marriott again!
Poor 1.0
Pros: Hotel was clean
Cons: Unacceptable issue resolution
Okay 5.0
Pros: The room was beautiful - loved it! One of our favorites we have ever been in.
Cons: We didn't like that we had to pay for parking and wifi - we were turned off by that. There were smears (like nose prints) on the full length mirror in bathroom. Last the tv in bedroom kept turning off on it's own and we couldn't enjoy it. Frustrating!
Good 7.0
Pros: Breakfast fruit was fresh, comfortable bed, quiet public area
Cons: Expensive breakfast, expensive parking. I reserved room with double beds and they told me they over booked and gave my room to someone else. And they were not very patient for a while.
Good 7.0
Pros: The room was very modern and looked great.
Cons: $30 parking for guests per night is extreme. Also their Thermostat system is controlled by wifi and kept resetting to 85 degrees in the middle of the summer. Had to wake up 4x throughout night to turn on AC.
Okay 4.0
Pros: They gave us a suite. It was very nice.
Cons: The $32 parking fee is just ridiculous.
Mediocre 2.0
Pros: The room was clean
Cons: No Internet. Had to purchase it. This is very unlikely to expect when you are booking a hotel.
Mediocre 3.0
Pros: convenient
Cons: the most uncomfortable rollaway bed I've EVER slept in. To make the experience even worse the supplied sheets did not fit the bed. Horrible.
Mediocre 3.0
Cons: Hidden charge of parking, and I was promised a double bed room and they ended up selling mine forcing my guest to sleep on a pull out sofa
Excellent 9.7
Pros: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.
Cons: It was cold outside.. just kidding.. there was nothing objectionable.
Okay 5.0
Cons: The Chicago Cubs games were not on room channels. It's been 107 years for the Cubs . I had to watch in the lobby bar paying $10-11 dollars per drink for me and my girlfriend. What the hell, I'll be back in 107 years!
Okay 5.0
Pros: Separate beesroom
Cons: They rented the room across the hall for a very loud wedding after party. They did not take action until I made a video that recorded the sound level. This was at 2am.
Poor 1.0
Pros: Rooms and location were nice.
Cons: Was charged twice for the two rooms, which resulted in having to call the hotel several times to get the charges refunded. Never a pleasant experience. When I did call, I was treated as if I was taking up someone's time.
Poor 1.0
Pros: Location
Cons: Staff (except one female representative who was friendly)was unresponsive to our requests.They were not accommodating whatsoever and with poor service, the room was average & significantly overpriced.And $30 overnight parking fee was additinal to room fe
Excellent 10.0
Pros: Space in the roomnothing
Chicago Marriott Suites O'Hare - Rosemont
Rated no. 3
8.9
Excellent 8.9
Based on 460 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
9.0
Location
8.9
Overall
9.1
Overall 8.6 Excellent
Based on 338 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.0
Location
8.9
Overall
9.1
Cleanliness
8.6
Comfort
9.3
Facilities
8.0
Location
8.6
Overall
8.6
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
9.0
Cleanliness
9.0
Comfort
8.7
Location
8.8
Services
8.5
Staff
8.9
Cleanliness
8.8
Comfort
8.8
Facilities
8.8
Location
8.8
Overall
8.4
Cleanliness
9.5
Comfort
9.3
Facilities
9.3
Location
8.8
Overall
9.1
Cleanliness
9.0
Comfort
9.1
Location
9.0
Overall
10.0
Services
8.8
Cleanliness
8.8
Comfort
8.6
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.9
Comfort
9.1
Facilities
9.6
Location
9.1
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Location
9.0
Services
8.8
Staff
9.3

Excellent 10.0
Pros: Your restaurant staff were excellent!! we came in with large groups and they accommodate us every time. Helpful, courteous, & fun!
Cons: It’s pretty difficult to get to anything if you don’t have a car.
Good 7.0
Pros: clean
Cons: no microwave
Excellent 8.0
Pros: property is really clean and staff was great.
Cons: small gripe but most hotels allow you to plug in Xbox’s for example to the TVs. it would be great if you could do that here
Excellent 9.0
Pros: Nothing for now.
Cons: N/a
Excellent 10.0
Pros: Nice rooms, Starbucks on site. No carpet in rooms, hard surface with area rug. Very pleasant and helpful staff. Nice restaurant on site. Very clean.
Cons: Was hard to find the pool and exercise facility. Starbucks closes to early
Good 7.0
Pros: Comfortable and clean.
Cons: Parking fee added on $32. Already an expensive hotel deal. Also no breakfast option.
Excellent 10.0
Pros: Everything! This is a beautiful hotel with great staff. We appreciated the airport shuttle. We got a excellent price.
Cons: Because we booked through an outside agent internet was $14.99.
Excellent 10.0
Good Stay. Robert Amata at the front desk is amazing.
Excellent 10.0
Pros: Room was spacious and clean. Starbucks on site.
Cons: No microwave in room. Channel selections. Front desk staff was not welcoming.
Excellent 9.0
Pros: Very clean with nice & modern decor
Excellent 10.0
Pros: Remodeled room and very comfortable. The bathroom was awesome and loved the storage.
Cons: There was a rattling from the AC in the ceiling, but it almost sounded like a white noise. I didn¿t notice it the entire time or I would have asked for a new room.
Excellent 10.0
Pros: Rooms are very nice especially the bathrooms, beautiful.
Cons: Only thing was no microwave. Going out to eat and having left overs and having to throw the food away because no microwave in rooms.
Good 7.0
Pros: Clean and nice
Cons: no free wifi, no breakfast.
Excellent 8.0
Pros: no airport shuttle available at night. Staff was a bit rude asking all sorts of questions - felt like an interrogation just because our flight was delayed and we arrived after check-in. this was in spite us calling them twice before to let them know.
Cons: the staff and it was confusion to arrive specially the location of the front desk without signage.
Good 7.0
Pros: Staff
Cons: Na
Excellent 10.0
Pros: The hotel was very clean and the staff were polite and helpful
Excellent 10.0
Pros: Gorgeous lobby! Room was very nice¿clean, modern, spacious, beds were very comfortable.
Cons: Airport shuttle driver was very rude.
Excellent 10.0
Pros: The front desk staff worked when I checked in and when I checked out (22 hours apart, so different shifts) and remembered what I said about moving as I checked in, and wished me luck when I checked out. I thought that was very sweet!
Poor 1.0
Pros: Nice room
Cons: Thin walls. There was an event at the hotel and it was very very very loud in the hallways even after midnight. You can hear every movement in the hallway. We checked out before 3 AM as I was not able to sleep.
Okay 5.0
Pros: Location
Cons: Cleanliness was a failure. Dirty floors, dirty towels, a major fail for this brand.
Good 6.0
Pros: Beautiful rooms, very clean
Cons: Airport shuttle phone did not pick up so had to Uber to hotel. I chose this be cause of the shuttle and had to pay for a ride instead.
Good 7.0
Pros: The location
Cons: The parking wasn't included. Even for over night. I wasn't leaving my car there for an extended amount of time, just while I was AT THE HOTEL. so that was annoying
Poor 1.0
Pros: Lobby
Cons: Glass bathroom door was off track and shattered all over me leaving lots of cuts. Receptionist staff are very rude and unprofessional look like they don¿t like their job no complimentary breakfast no free wifi in rooms and parking costs $36 per day
Poor 1.0
Cons: To much to type
Okay 4.0
Pros: Location
Cons: The room was super dusty.. floors were a layer of dust. Changed room 3x but they were all the same. I cleaned it myself because no housekeeper was on duty per front desk
Good 7.0
Pros: Nice rooms convenient location
Cons: I was disappointed I was not told before booking about having to pay for parking and the cost of parking was extremely high
Mediocre 3.0
Pros: Close to restaurants
Cons: We noticed hair in the bathroom on the floor not very clean at all. We were also never told about the extra parking fees. When I asked about it they told me it’s posted on the door. When we left I double checked and never seen it on the doo
Mediocre 3.0
Pros: The room was big and the staff was nice
Cons: The food was disgusting I ordered tomato arugula pizza and got a pizza with wilted lettuce, no arugula. The bathroom has body hair in the shower and mold. A water and soda cost 12$ from the convenient store. They accused me of watching a movie I didnâ
Okay 5.0
Pros: The location is good and the rooms sizes and bathrooms are nice
Cons: The room given to me was on the 9th floor below where construction was taking place theoretically from 9-5, I was never informed by the front desk upon arrival. The next morning they began working on the construction above me at 7:15, not happy about it
Good 7.0
Pros: Bed,roominess, lobby
Cons: Self park was expensive and check in did not ask for our parking ticket so we paid the day rate!! The wifi charge was disappointing. Most hotels do not charge!
Good 7.0
Pros: Location and cost
Cons: Room wasn't up to par in terms of cleanliness.
Mediocre 3.0
Cons: The parking was $30/day aside from the hotel/room charge. Didn't have microwave.
Okay 5.0
Pros: The rate
Cons: The smell
Okay 5.0
Pros: Cleanliness, quality of amenities, safety.
Cons: Nickel and dime you for everything. Just be aware that even if you get a deal on the hotel room rate, they still charge you 4 star prices for everything else
Poor 1.0
Pros: Rude customer service from the front desk staff.
Cons: The customer service.
Good 7.7
Pros: Checkin was quick and room was available but it was 4 pm so should have been. Shuttle was quick to the terminal on way back.
Cons: Had to drop car off at Hertz and Westin shuttle doesn't stop at Rental Car facility. Had to take bus to terminal and wait for Westin shuttle there.
Excellent 9.7
Pros: Great forced overnight option for O'Hare!
Excellent 10.0
Pros: Location and convenience to O'Hare meant getting into and out of town was straightforward, especially with good summer weather. The accommodations were excellent and food very good. I did not need to go into downtown Chicago for anything as what I needed was right there at the meeting venue.
Cons: This is no fault of the hotel's, but our meeting organizers could have considered a hotel literally at O'Hare airport to spare any need for shuttle service. Otherwise I was very happy with my experience!
Excellent 8.2
Pros: Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.
Cons: Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck
Excellent 8.0
Pros: That it was clean and you have till 3 to check out on Sunday.
Cons: You had to pay to park
Excellent 9.7
Pros: Location, van service, room for the price, VERY nice front desk staff
Cons: Noisy neighborhood near airport/flight path
Excellent 8.2
Pros: Very comfortable bed and great fitness center.
Cons: Unexpected expenses such as parking when there is no other alternative to parking
Excellent 10.0
Pros: I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees.
Cons: Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.
Excellent 10.0
Pros: Cleanliness. Spacious. Comfortable.
Good 7.7
Cons: Very long lines in the hotel Starbucks. Add more staff or another coffee shop.
Excellent 9.4
Pros: Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service!
Cons: Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working
Excellent 10.0
Pros: My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!
Good 6.0
Pros: Beautiful room, Very quiet even though it was New Year's Eve.
Cons: Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.
The Westin O'Hare - Rosemont
Rated no. 4
8.6
Excellent 8.6
Based on 338 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
9.7
Location
9.1
Overall
9.6
Overall 8.6 Excellent
Based on 142 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
9.7
Location
9.1
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.7
Comfort
8.4
Location
8.8
Services
8.5
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Location
9.3
Services
9.1
Staff
9.0
Cleanliness
9.2
Comfort
9.3
Location
9.3
Services
9.0
Staff
9.3
Cleanliness
9.1
Comfort
9.0
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
7.9
Comfort
8.3
Location
8.1
Services
8.4
Staff
8.1

Excellent 9.0
Pros: It was clean and great staff
Okay 4.0
Pros: Breakfast was greatly understaffed and didn’t have enough food for the demand. Our shuttle service from the airport to the hotel was awful. We waited far too long
Excellent 8.0
Pros: Lovely stay and the facilities were great. Decent breakfast. Bed and shower both nice.
Cons: Pool was nice but could have been cleaned however it was early in the day and after a storm the night before
Mediocre 3.0
Pros: The hotel was very clean.
Cons: The shuttle never came to get me after 3 calls. Stood outside for 1 hour and 45 minutes before I walked and found a taxi. Hotel was about 7 min away from where I was. Also after 2 days their power went out at 1 pm and didn¿t come back on until after 8
Excellent 10.0
Pros: Breakfast was good. Room was spacious.
Cons: Provision for basic things like shaving blades
Excellent 8.0
Pros: Staff were friendly, good location to the airport
Cons: The bathroom had water on the floor when we came into the room. Seem it was not cleaned that day.
Excellent 10.0
Pros: Love the hotel! Love you. You were one of the only location that allowed small pets! You also didn't up charge for Wi-Fi or breakfast. Just would recommend more options like muffins at the breakfast
Cons: Only thing that was upsetting was breakfast was super busy even on a Friday morning. Really wish there were muffins or donuts for young kids.
Excellent 8.0
Pros: quiet for near an airport
Cons: breakfast was average. Not a huge fan of instant eggs.
Excellent 8.0
Pros: This hotel is close to O'Hare and next to AllState arena. Hotel staff was friendly.
Cons: There are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were no towels available (however once asked, staff brought some out and apologized).
Excellent 10.0
Pros: Very clean. Vey comfortable room. Friendly and helpful staff. Great breakfast!
Excellent 10.0
Pros: Good price and excellent room with a full kitchen
Excellent 9.4
Pros: Efficient management Everyone is friendly Good facilities Comfortable studio suite
Cons: Gym is a little small Far from city, but close to highways and train
Excellent 10.0
Pros: all staff exceptional friendly, prompt service great location to the airport breakfast also very good
Excellent 10.0
Pros: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!
Cons: No Indoor swimming pool.....
Residence Inn By Marriott O'hare - Rosemont
Rated no. 5
8.6
Excellent 8.6
Based on 142 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
9.4
Location
8.8
Overall
8.4
Overall 8.5 Excellent
Based on 2,065 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
9.4
Location
8.8
Overall
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
8.9
Comfort
8.8
Location
8.8
Services
8.6
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
7.3
Comfort
10.0
Facilities
10.0
Location
7.3
Overall
7.3
Cleanliness
9.0
Comfort
8.9
Location
8.9
Services
8.8
Staff
9.0
Cleanliness
8.8
Comfort
8.7
Facilities
6.0
Location
8.7
Overall
6.0
Cleanliness
9.0
Comfort
8.9
Location
8.6
Overall
10.0
Services
8.6
Cleanliness
8.9
Comfort
8.8
Location
8.4
Services
8.4
Staff
8.6

Excellent 9.0
Pros: Breakfast great
Excellent 8.0
Pros: Great location. Close to many restaurants and shopping. Liked the happy hour and breakfast.
Cons: Through no fault of the staff, it's become a little run down.
Excellent 10.0
Pros: Good
Cons: Hotel is clean
Okay 4.0
Pros: no clear indication about the shuttle to the hotel, when / where / frequence
Cons: arriving hotel bar at 8pm has been closed !!!
Poor 1.0
Cons: we were charge double. we did a deposit at the beginning and after 2 months never refund.
Excellent 10.0
Pros: The Room Capacity was Marvelous and room was very cleaned.
Cons: Nothing to mention.
Excellent 10.0
Fast check in and close to attractions!
Excellent 10.0
Pros: Room is big and clean.
Cons: Breakfast is ok. Should be verity.
Excellent 10.0
Pros: The view, breakfast and service!!!
Cons: parking and pet rate too high!!!
Excellent 10.0
Pros: The location was great. The staff was nice. They had a good breakfast. Very spacious rooms.
Cons: There was a daily fee for the parking that i didnt know but not a big deal if you are staying couple days only
Excellent 9.0
Pros: Hotel employee was excellent!! She answered all my questions and was very helpful. The hotel was clean and bed very comfortable. I even liked they had a hot breakfast plated and served.
Cons: One lady who answered the phone at the front desk during night shift. Was very unpleasant and answered my questions very short and hung up immediately
Excellent 10.0
Pros: Proximity to the airport, price and spaciousness of the room
Cons: The a/c never got to true temp, and blew out humid air
Excellent 10.0
Pros: Cleanliness
Cons: They charge for the parking.
Excellent 10.0
Pros: The customer service and front seat was above any expectations. Hotel employee was outstanding. Friendly, helpful, and made sure I knew about the shuttle getting me back to the airport in a timely manner.
Cons: Nothing. This is the most under rated hotel in chigaco. This is my go to hote.
Excellent 10.0
Had to stay 2 days while my flight was sorted out. This hotel it's quite, and you won't go broke compared to the other places around. Free breakfast and FREE shuttle. For under $100 you get a big room with a king bed, sofa beed/couch, refrigerator, big bathroom. I will be returning.
Good 7.0
Pros: Convenient stores and restaurants
Cons: N/A
Excellent 10.0
Pros: It¿s a very nice, clean hotel located right next to O¿Hare.
Cons: I purchased a water, Gatorade, Sierra Mist and a tiny slice of cheesecake and it was almost $17. That was ridiculous. They don¿t have vending machines.
Excellent 10.0
Pros: The ckoseness to the airport
Cons: Wasnt sure if it was sanitized.
Okay 5.0
Pros: The pool
Cons: I was told I had a stove, get to the room, don’t even microwave, asked for at least a microwave, was told they don’t do that, but one Eventually given one. Was told my room could be canceled, that also was an inconvenience be
Poor 1.0
Pros: That room had stained bed sheets n pillow cases not a cleans as I expected and the area was terrible
Okay 5.0
Pros: I loved how quiet the hotel was during our stay. It was also very close to pretty much everything that we needed.
Cons: The staff at the front desk was very nice. However, the first night there my fiancé and I attempted to eat dinner at the hotel and were completely ignored after asking where to sit! No eye contact or acknowledgement...we had to go elsewhere to eat!
Mediocre 2.0
They dont know what is customer services. As they did not mention that there is a per night car parking fee of $40 per night. They charges $40 for car parking.
Poor 1.0
Pros: Nothing
Cons: The room was dirty bathroom had mold in the shower. The cable was not working in the room. I request a full refund
Good 7.0
Pros: Clean, personable and respectful
Okay 4.0
Pros: I loved the interior design of the lobby spaces as well as that of the room. The bathroom especially was excellently designed with more than enough space for myself and my companion.
Cons: I didn't appreciate that guests who pay to stay at the hotel also have to pay an exorbitant amount of money a day to simply PARK THE CAR IN THE HOTEL'S PARKING LOT. Also, the hotel housekeeping service was poorly. They didn't clean the bathrooms well.
Mediocre 2.0
Pros: The room was immaculate and everything was so clean I felt I could eat off of any surface.
Cons: Hidden fees such as parking and breakfast which claimed it was complimentary even with us being world Hyatt members.
Poor 1.0
Pros: location, 24 hour hotel shuttle service
Cons: The room did not have heat or hot water on a cold Chicago winter night. I expressed this to the female hotel clerk and she was rude and argumentative. She told me I shouldn't complain because a free continental breakfast is available. Horrible service!
Okay 5.0
Pros: nothing
Cons: Vicinity to the O'hare runway and planes flying over head ever 5 min.
Mediocre 3.0
Pros: Staff was attentive to our needs
Cons: We were not aware if the $18 parking fees until after we received our bill. There was not any parking space when we came back from dinner and had to park in the adjacent parking lot.
Okay 5.0
Pros: Dog friendly area. Gated so dog could run free.
Cons: The room felt crowded
Okay 5.0
Cons: If you are OK listening to airplanes landed and taking off all night long then it is OK. Otherwise avoid!!!
Poor 1.0
Cons: I wasn't given a room here. When I arrived with my reservation, the hotel said they were full, made me wait about an hour, and shuttled me to another hotel. The next morning, I had to skip breakfast and take a $30 taxi to the airport - both of which were
Good 7.0
Pros: Location, ambiance , staff and cleanliness.
Cons: I hate to complain. Our room was directly by the maids room (I assume) because at 530/6am-9am you can hear the the same door continuously slamming and talking. Also my daughter fell on water from no one mopping the route form pool to elevator. No sign.
Hyatt Place Chicago/O'Hare Airport - Rosemont
Rated no. 6
8.5
Excellent 8.5
Based on 2,065 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
7.5
Location
8.6
Overall
8.4
Overall 8.5 Excellent
Based on 215 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
7.5
Location
8.6
Overall
8.4
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
9.1
Comfort
9.0
Location
8.5
Services
8.9
Staff
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
6.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
9.1
Comfort
9.2
Location
8.7
Services
9.0
Staff
8.7
Cleanliness
8.8
Comfort
8.8
Location
8.3
Services
8.1
Staff
8.1
Cleanliness
9.3
Comfort
9.2
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
9.1
Comfort
8.9
Location
8.7
Services
8.7
Staff
8.7

Good 6.0
Pros: Clean
Cons: Still no coffee or breakfast. Quit using covid as an excuse. Every other hotel has coffee and breakfast.
Excellent 9.0
Pros: Very comfortable beds
Cons: All was good !
Excellent 9.0
Pros: convenient and comfortable stay for my trip
Cons: I like it all
Excellent 10.0
Pros: Very comfortable beds and pillows; great weekend breakfast option; friendly, helpful staff; about a 15 minute Uber from O’Hare.
Poor 1.0
Pros: Nothing. I would not stay here again if you paid me.
Cons: Fundamentally the hotel is a liar and its advertising and description of the property and the services it provides are not true, nor accurate and one should not stay here if you don't have a car. NO SHUTTLE, TAXI $27 EA. WAY, RESTAURANT CLOSED!
Excellent 10.0
Was verreryyyy impressed with the cleanliness of our room! Comfy soft fluffy bed with crisp white linens!! Towels were clean, the bathroom was spotless. Thanks for making our stay comfortable!!
Okay 5.0
Pros: The location it was close enough for a 20 minute drive to downtown.
Cons: They don¿t clean the rooms during the stay, I don¿t understand how COVID effects cleaning. Then when I asked for new towels the front desk said they don¿t bring them up I had to go get them. The hotel was not busy, so I don¿t understand wage c
Okay 4.0
Pros: The elevator didn’t work.
Cons: They didn’t clean our room or bring towels when we asked them to do it.
Okay 5.0
Pros: The room was clean and quiet (quiet probably because it was mostly empty.
Cons: I requested a king bed, I was given a queen, I requested breakfast in the mornings because I had early meetings: no breakfast. I was told the hotel had a restaurant: not true it was a bar with only bar food, I requested a pool: none:Totally Dissatisfied
Excellent 8.0
Pros: The gentleman that checked us it was friendly and understanding
Cons: The hotel shuttle did not run at the time we needed it to. We specifically chose this hotel for the park & ride. One front desk man said water was complimentary and the next said it wasn’t!
Okay 5.0
Cons: I paid $25 more for this hotel because it was supposed to be a casino hotel. The casino consisted of four slot machines and a video poker machine. Not cool!
Okay 5.7
Pros: Didn't know breakfast came with it. We were not shown which way to our room Not told if there were a place to eat there. Staff soft spoke difficult to hear. I asked her to speak louder several times
Good 6.0
Pros: Mattresses are so comfy
Cons: Room was a tad small and tight. Further from airport than expected.
Excellent 10.0
Pros: Close to airport. Reliable shuttle. Very clean hotel. Good bar & restaurant onsite- very reasonable prices. friendly staff. Spacious room with comfortable furniture.
Excellent 8.0
Pros: Nothing special, just a solid, nice clean hotel at an excellent price. Decent food in the restaurant at reasonable prices.
Cons: Airport shuttle is free, but it was an hour late to pick us up because of traffic. You also have to walk 10 minutes through O'Hare with luggage to the spot where they pick you up, and it's hard to find. Not worth it. I suggest taking a taxi. But once we arrived at the hotel, everything was fine.
Excellent 8.0
Pros: Stayed here one night on a trip to Chicago. Was a good value for the money. The rooms are very nice and the hotel is in very good condition.
Wyndham Garden Elk Grove Village/O'Hare - Elk Grove Village
Rated no. 7
8.5
Excellent 8.5
Based on 215 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
8.2
Overall
8.4
Overall 8.5 Excellent
Based on 148 reviews
Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
8.2
Overall
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
6.0
Staff
8.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
7.0
Overall
8.0
Cleanliness
9.3
Comfort
10.0
Facilities
9.0
Location
9.3
Overall
9.0

Excellent 10.0
Pros: Peaceful Ambiance, Friendly and Professional Staff, Clean and Comfortable Lobby, Building and Rooms..... Great central location with access to area restaurants, activities and shopping.
Cons: Shortened bar and restaurant hours yet I understand that it¿s secondary to covid and the work force shortage that our society is currently experiencing.
Excellent 8.4
It's a little far from the downtown but it's clean and has great facilities.
Excellent 10.0
Pros: The staff was super friendly and very attentive. Clean and organized. Enjoyed the cookies in the lobby at any time. Great location and good value for a football weekend.
Cons: No
Excellent 8.0
Pros: Room was clean and staff was excellent. Nice fitness equipment.
Cons: Location, lots of air traffic noise. No free breakfast. No towels, sanitation wipes or water cooler in fitness room.
Excellent 8.0
Pros: Pleasant front desk!
Cons: No
Excellent 10.0
Pros: The location. It is clean and quiet. Excellent water pressure in the shower
Cons: There are no USB plug ins in the room. The TV could be updated.
Mediocre 2.0
Cons: Dirty and run down
Excellent 10.0
Pros: It was clean and it’s close to the airport
Cons: Hard to get in & breakfast is not included
Okay 5.0
Pros: I just stayed for 7hrs. Cuz missed connecting flight. The front desk agent is amazing skills to handle all the guests in one time. Hospitality. She knew what guests want and going to ask. Room is clean. Simple. I love the waterfall shower!!
Cons: Shuttle runs from 7am. ¿Near airport¿ but there is no shuttle service for early morning flights. Earliest flight to make by shuttle is 9am is kind of odd since the hotel called ¿near airport¿.
Excellent 10.0
Pros: Everything. Just a great experience for the price. Value just great.
Cons: No.
Excellent 9.0
Cons: The cover was small and also riddled with holes. Self parking is $22 and then you have to go back out to your car to place a slip of paper in the front mirror
Excellent 10.0
Very attentive personnel
Okay 4.0
Pros: The water pressure from the shower
Cons: Used towels, no soap, no trash bags, no AC the room was too hot.. not happy with this visit
Excellent 10.0
Pros: The staff was very pleasant and helpful when it came to the shuttle bus. Our room was very clean and we'll stocked. Nice and quiet.
Cons: Everything was great.
Excellent 10.0
Pros: The service
Excellent 10.0
Cons: No
Poor 1.0
Pros: Next to casino
Cons: The elevator stunk, it was a old yellow phone next to the bed stand, tv was on when entering room after checking in, tub needs upgraded, and hotel rooms were very dull to be a Hyatt hotel.
Good 7.2
Older building but across the street from casino and next door to my favorite pizza in the world Gino's East Rosemont
Good 7.0
Pros: Quiet Clean Helpful staff
Cons: Never saw housekeeping
Good 6.0
Pros: Close to airport
Good 6.0
Cons: Was put in literally the worst room of the hotel lowest floor of rooms and in the room closest to the elevator. Could hear people outside all night and morning.
Okay 5.0
Pros: Staff was nice
Cons: Outdated rooms
Good 7.0
Pros: It was quiet and had free WORKING WiFi.
Cons: The restaurant and grab-and-go food prices were exorbitant.
Poor 1.0
Pros: Location
Cons: There was a sound (maybe from the vending machines down the halls? ) that made it very difficult to sleep.
Poor 1.0
Cons: Room smelled like sewage.
Okay 4.0
Pros: Location was good but overall hotel room was not good
Good 7.0
Pros: Staff were so helpful
Cons: No laundry
Good 7.0
Pros: Clean, decent room. Friendly staff
Cons: .
Okay 5.0
Cons: I bought the breakfast meal plan in advance. However, their meal plan does not include the meal for my kids. I have to pay extra money to get food for my kids. It is ridiculous. Also, their double bed is full size bed, not queen size bed.
Mediocre 3.0
Pros: Powerful shower, easy location.
Cons: Rooms not up to star rating or Hyatt brand; thin, cheap mattresses; bathroom products not restocked over a 4 night stay; cleaning rags left in room; loud partying and people in the hallways late one night. Parking garage confusing and often packed.
Mediocre 3.0
Pros: It was a good location for O'Hare and has free parking.
Cons: At check-in they told us that the water would be shut off from 11:00pm to 4:00am. That was very awkward. I think that is unacceptable.
Good 7.0
Cons: Business room was charged additional fee.
Okay 4.0
Pros: nothing special
Cons: soundproof sucks. room is too small
Mediocre 3.0
Pros: Proximity to the Casino, and other local attractions. Very clean and overall nice room... BUT....
Cons: The A.C. was HORRIBLE! The room would NOT cool down past 69. Made for VERY uncomfortable sleeping conditions.
Okay 5.0
Pros: Housekeeping did a great job, restaurant and bar staff were super friendly
Cons: Location and layout were not great. Front desk staff was not overly friendly. There is nothing around this hotel but the casino. Not very convenient to anything but a McDonald's.
Good 6.0
Pros: They have a shuttl takes you from/to The airport
Cons: The stuff in the reseption were not helpful. My flight was about 8 pm so i ask them to checkout at 3pm insread of 12pm, then they told me No we will charge you a full night if you are late than 2pm and half night if i am later than 12:30pm.
Mediocre 3.0
Pros: I book the kingbed but they only give me double bed
Good 7.6
Cons: room refrigerator wasn't working properly
Hyatt Rosemont near O'Hare - Rosemont
Rated no. 8
8.5
Excellent 8.5
Based on 148 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.5
Location
8.8
Overall
8.4
Overall 8.4 Excellent
Based on 397 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.5
Location
8.8
Overall
8.4
Cleanliness
9.0
Comfort
9.0
Facilities
7.0
Location
6.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
10.0
Location
6.0
Overall
8.0
Cleanliness
8.4
Comfort
8.3
Location
8.8
Services
8.2
Staff
8.3
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
6.0
Overall
6.0
Cleanliness
9.5
Comfort
9.5
Facilities
9.5
Location
9.0
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.5
Staff
8.8
Cleanliness
9.3
Comfort
9.0
Facilities
8.6
Location
9.2
Overall
9.0
Cleanliness
8.6
Comfort
8.6
Facilities
8.4
Location
8.9
Overall
8.2
Cleanliness
8.3
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.2

Good 6.0
Pros: I loved the cookies and the location. The parking was also reasonable and you don¿t have to move your vehicle once you park because everything is in walking distance.
Cons: The hotel listed a swimming pool. When we arrived to the hotel we learned the pool hasn¿t been available for 2 years.
Poor 1.0
Pros: location
Cons: aside from the hotel smelling like weed, wallpaper coming off the walls, dirty towels in the room …. we also were placed in a room with no hot water. once we got a new room we asked about the pool and we were told it has been closed for two years… then we asked about room service and we were also told it has not been functioning for two years. you would think they would take this off their website. we spent quite a bit of money for a one night get away to stay in a comfortable/ catering environment and this was NOT that. we would never stay here again. extremely disappointed for sure.
Good 6.0
Pros: the restaurant and Cafe in the hotel
Cons: the parking the bed was hard and the room looked outdated (peeling wallpaper)
Excellent 9.0
Pros: Close to the airport, clean, and quiet. Room size is perfect!
Cons: Poor TV channel selection and no close by (walking distance) food choices
Okay 5.0
Pros: The beds were comfy and staff very accommodating and pleasant. As always, the cookies were a special treat.
Cons: We waited at the airport for 30 minutes for the shuttle. We must have missed it the first time it came through. I wish they would have circled around, they knew we were waiting for them. Then we had to change rooms because the music from an event on the main floor was so loud. We’d been traveling for 12 hours and had gear to haul to another room.
Excellent 8.0
Cons: Breakfast was too expensive
Excellent 10.0
Pros: Nothing
Cons: Beautiful and close to the convention center. I loved it!
Good 7.0
Pros: The location, between the convention center and the Rosemont entertainment area is EXCELLENT.
Cons: 5:00 AM Saturday, there was a garbage truck out in the parking area below our window for 15+ minutes making a HUGE racket...Too early of a wake up call. This type of thing should be scheduled better.
Excellent 10.0
Pros: The room was fantastic¿Extremely clean, bed was very comfortable. Hotel was in perfect location for our needs, close to the L-line. Would definitely stay there again.
Cons: No
Excellent 10.0
Room was clean, looks recently remodelled. All the staff was so helpful and were great helping us find someplace to eat when we got in very late. Walkable distance (about 2 blocks) to the outlet shops if you want to do some shopping. Shuttle bus runs at top and bottom of the hour.
Okay 5.6
Once you arrive and you have to stay. You have to pay to park! Pool is advertised but it’s closed. Stay away unless you’re there for the night.
Good 7.9
The ac didn’t really seem to work I had the fun set to high and set tempeture to 60 but it was still warm it had moments where it got cold but was mainly warm
Excellent 9.0
Pros: They had a running shuttle to the airport
Cons: Parking is not free.
Excellent 9.0
Pros: The rooms were very spacious and had modern decor.The front desk staff was very nice and helpful!The bathroom was a nice size, small tub but everything was very clean!
Cons: the mattresses were too hard. The pillows were very soft so if you like firmer pillows bring your own. There was a large coffee stain on the carpet by the nightstand. Buy the parking pass if your going in & out, it is $29 a day. Pool & hot tub were closed
Excellent 10.0
Pros: Cleanliness, amenities,,breakfast was available at hotel which was delish! Very friendly & accommodating staff. I stayed at Hyatt last week & that was a disaster & more money.
Cons: No
Excellent 10.0
Pros: The restaurants and stores nearby.
Cons: N/A
Excellent 8.0
Pros: They give you amazing chocolate chip cookies when you check in. Staff is very friendly and helpful.
Cons: Need new beds. I kept rolling to the middle because the bed was sinking in the middle, my back is still killing me.
Excellent 10.0
Pros: The warm chocolate cookies, and the fact that Gibson's Chop House is located in the same building and my son and I could walk to it to enjoy fabulous meals
Cons: No
Excellent 8.0
Pros: Room was spacious and the staff was very nice
Cons: Could hear all the planes taking off from O'hare. Checking in process was difficult due to competing parking/registration space from the restaurant in the hotel. Parking available for 17 dollars a day (a little pricy)
Excellent 8.8
Pros: comfort , clean , calm,, staff helpful , location is great near O'Hare Airport & shopping outlet mall as well
Cons: I booked a room for 3 Adults & it only contains two queen beds without sofa bed, when I asked reception about this they said safety regulation is not allowing more than two bed per room, I understand that but this has to be shown clear during booking that 3 Adult cant have on unit. unfortunately I had to open another room!
Excellent 9.0
Pros: location to the venue that we had plans to attend.
Cons: stayed at a couple other doubletrees and they were more up to date.
Okay 5.0
Pros: Fast check in with warm cookie
Cons: I was under the impression that the breakfast buffet was included when I reserved the rooom. I would not have eaten the awful buffet if I had known that it cost $20 per person plus tip. It was literally disgusting. I will never book at this hotel again.
Good 7.0
Pros: That it was across from the convention center
Mediocre 3.0
Pros: It was easy to access from the parking garage and the Event Center across the street.
Cons: There was no notification that there would be a protest going on outside the night of my stay (9/22/17). They shouting and police sirens went on until 10:30pm.
Good 7.0
Pros: Very courteous staff
Cons: Toilets need renovation
Good 6.0
Cons: Parking
Okay 5.0
Cons: I didn't like the arrangement of the furniture in my room. It was facing the back of a parking garage so it was noisy most of the time. Also, the water in the shower took AGES to warm up. I had to let the water run at least 15 minutes before showering.
Okay 5.7
Cons: Treadmills were not in good shape
Excellent 9.7
Pros: The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful.
Cons: More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
Excellent 9.4
Pros: Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good.
Cons: Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
Excellent 9.4
Pros: The hotel, staff, and location are great.
Cons: But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
Good 7.7
Pros: All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
Excellent 8.0
Pros: Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep.
Cons: Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
Good 7.6
Pros: It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special.
Cons: As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
Okay 5.3
Pros: Clean, king bed, rate was okay. Parking was relatively cheap.
Cons: Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
DoubleTree by Hilton Chicago O'Hare Airport - Rosemont - Rosemont
Rated no. 9
8.4
Excellent 8.4
Based on 397 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
8.9
Food
3.0
Location
8.8
Overall 8.3 Excellent
Based on 1,677 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.9
Food
3.0
Location
8.8
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.7
Comfort
8.3
Facilities
9.0
Location
8.5
Overall
7.8
Cleanliness
8.3
Comfort
8.2
Location
8.6
Services
7.8
Staff
8.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.6
Cleanliness
9.2
Comfort
9.2
Facilities
9.0
Location
9.0
Overall
8.6
Cleanliness
8.8
Comfort
8.8
Location
8.8
Overall
9.5
Services
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.5
Location
8.9
Overall
9.7
Cleanliness
8.9
Comfort
8.8
Facilities
8.5
Food
3.0
Location
8.8
Cleanliness
8.6
Comfort
8.4
Location
8.6
Services
8.1
Staff
8.6

Mediocre 3.0
Pros: The bed was comfortable and the hotel is so close to the airport. I like that there was a free shuttle every 30 minutes.
Cons: There were people slamming doors at 1am and again at 2:30am. Very noisy with the door slamming and voices in the hallway. And I am a heavy sleeper and these sounds woke me up. When I first arrived, I called the front desk to ask how to turn on the desk lamp and the front desk person said, "I don't know. Sorry. Should I send someone up?" I was in my pajamas and exhausted and not ready to let anyone in my room so I said no. I had some important computer work to do in the dark. WORST is that the gal at the reception told me she would wake me up at 4am and no one called me to wake me up. I ALMOST MISSED my flight. I somehow woke up at 4:33pm and made it in time to the shuttle so I could get to the airport in time to make my flight. I had to work today so it was important to make my early morning flight. NOT happy about the wake up call not happening after I requested it and was reassured they would call me and wake me up. I travel the world and this has never happened before.
Excellent 10.0
Pros: Nice hotel with good proximity to the airport but not too close to where the flights disturb your rest. Good food at the downstairs restaurant bar. Also a very nice store in the lobby offering snacks and other items.
Excellent 10.0
Pros: Overall a beautiful, clean hotel. I only spent the night between plain and train, however the hotel was beautiful and wish I had more time to explore.
Excellent 9.0
Pros: Breakfast was very good, saves going out to find something.
Cons: Weather
Excellent 10.0
Pros: It is perfectly located near the highway.
Cons: NA
Good 6.0
Pros: Clean and proximity to airport
Cons: Very expensive rate of parking and no indoor pool
Excellent 10.0
Pros: Location and amenities in the hotel
Poor 1.0
Pros: Nothing. Worst hotel stay we¿ve ever experienced.
Cons: You can hear everything between the rooms (and I mean EVERYTHING). The hotel provides a white noise machine to help offset this (ours was broken). The obnoxious noises coming from from the other guests and the slamming doors was just too much.
Excellent 10.0
Pros: The parking being able to go in and out without scanning the ticket while staying there. Also I forgot an item in the room and came back 5 hours later and they held it for me and they were able to retrieve it very thankful for that.
Excellent 10.0
Pros: Professional,Cleanliness, great service, held bags while at a conference
Cons: No mirror in main room
Good 7.0
Pros: The gentleman at the front counter was awesome. Very well spoken, helpful and polite.
Cons: distance to parking, can't stop in front even to check-in, hotel shuttle drivers seemingly just loitering not helpful. No hot water in the shower to bathe, TV volume did not work, when I called the front desk to report, no one responded x's 2
Excellent 10.0
Pros: We heard no noise from neighbors. TV worked well. View was nice. People staying near us were friendly and clean. No safety concerns outside or COVID regulation issues inside. Would definitely recommend.
Cons: Heard that the computer system had broken down about ten minutes before we checked in, but it caused no issues for us.
Excellent 9.0
Pros: Bed
Excellent 10.0
Pros: It was beautiful and very clean
Cons: Parking Fee and no microwave in the room.
Excellent 10.0
Pros: Everything! So nice and classy! I loved it!
Cons: Nope
Poor 1.0
Pros: Nothing
Cons: Check in sucked. Room was LOUD with HVAC noise...all night long
Excellent 10.0
Pros: The room was great. I loved the balcony.
Okay 5.0
Pros: It was a clean room and was close to area attractions. The free wifi was a plus.
Cons: Given the price, there were a lot of extras to pay for. Parking was $30. Also be careful of the tv remote, I accidentally ordered something I didn't want. This is a convention and travel hotel. For a romantic weekend, this is not the place.
Okay 4.0
Pros: Looked nice in lobby
Cons: Need to update rooms. Put charging outlets at nightstand. Add a pool or hot tub. I spent more money than I typically do for a hotel and then had to pay nearly 20 dollars for mediocre pre made breakfast.
Excellent 10.0
Pros: I enjoyed my stay. Beautiful lobby and rooms.
Cons: The breakfast buffet was not very Good. But I will be returning.
Okay 5.0
Pros: I loved the location!
Cons: I wasn¿t informed at check in that I had to request housekeeping , our room as wasn¿t clean and had to go ask for towels.
Okay 4.0
Pros: Location
Cons: The staff seemed overwhelmed. There was not much open compared to other hotels in the area. A lot of amenities unavailable. Upgrades not available yet fees for late checkout requests by the hour. I would likely not stay here again.
Excellent 9.6
Except for no open restaurants and bars in the hotel due to Covid, everything was great. I love their mattress and pillows, the best I have experienced so far. I will go back in a heartbeat.
Okay 5.0
Pros: Nice lobby
Cons: Parking is extra $34. Location is kind of isolated.
Okay 5.0
Cons: Charges for everything.
Good 6.0
Pros: The location was great for what we were trying to do.
Cons: Yes, the bathroom was very small.
Good 7.0
Pros: Room was clean, accessories are nice. Like that they have no contact check out on app or TV.
Cons: Probably should warn about parking. It¿s 34.00 a day, the cheaper garage across the street is closed and there really isn¿t any more affordable parking options close by.
Poor 1.0
Cons: This hotel needs serious remodel .. the rooms are very old and and outdated. the first room they put me in stunk of smoke .. definitely not a 4 star hotel..
Good 7.0
Pros: Proximity to airport
Good 6.0
Pros: The location was amazing, and some of the staff were the kindest.
Cons: The parking was miserable, and the super nice security guard said these issues happen 8 -10 times a day.
Good 6.0
Pros: Style
Cons: No microwave in room Tv signal fades
Good 7.0
Pros: Location
Cons: The room I was given was small and dated.
Good 7.0
Pros: The value was great for a 4 start
Cons: My only complaint would be the bathrooms were very small and the shower-head was awful.
Okay 4.0
Pros: Close to airport
Cons: Thin walls, noisey neighbors, high cost parking. Terrible security
Good 7.0
Pros: Beautiful architecture, quiet, easy to navigate.
Cons: Nothing was open like the bar or kitchen.
Mediocre 3.0
Pros: Room was nice.
Cons: There was an arrest for a domestic battery offender in the hallway outside of our room. The above suite was playing loud music, we had to call the front desk to complain. Would NOT stay again.
Mediocre 3.0
Cons: It was very late at night and it seemed like people had a party in another room. They had very loud music till 8am I couldn’t sleep.
Okay 4.4
My booked was gift of first day in 2021 to my girlfriend , we didn’t like the value of balcony 2 bed queen room : Two nights 68$ for parking !! Bed wasn’t comfortable !! No microwave in room !! It’s was my first time to book in Hyatt Regency O’Hare Chicago and last time!
Mediocre 2.8
Was forced to pay extra parking and room was dirty. I took pictures and they refused to switch our room there was a towel with what looked like blood on the bathroom floor and a trash bag full right at the door inside the room.
Okay 4.8
-
Mediocre 3.0
Pros: The room
Cons: Yes paying for parking
Okay 4.0
Cons: Parking was not included, would not have chosen if I knew the cost. Breakfast was also not included.
Poor 1.0
Pros: Clean rooms
Cons: Very noisy stay. Loud music up to 5 am, notified security twice and all they could do is sent me a “free coffee” card. Free internet kept disconnecting every half an hour or so
Mediocre 3.0
Pros: Good location. Rooms are decent.
Cons: Long check in line. WiFi did not work in room. Shower was lukewarm.
Mediocre 3.0
Pros: Nice size TV in room, nice room.
Cons: Paperthin walls, being by the airport I expected plane noise, but I heard slamming doors, footsteps, and tv’s all night long. As I was arriving at 9pm I was just looking to get rest, which was disturbed by the noise. Made my experience a negative.
Good 6.8
Beautiful place to stay and a decent location. But the unexpected fees were a disappointment
Okay 4.0
Pros: The cleanliness and the friendly staff!
Cons: The out of control guests who ruined our full night’s rest both nights we stayed. I asked the one room to stop going in and out of their room, knocking, and they were loud. Front desk phone was always busy. Other rooms did the same thing. No sleep!
Poor 1.0
Pros: The bell men were helpful
Cons: It was advertised as a casino hotel but wasn't. I only picked this hotel because it advertised as a casino hotel. Breakfast was expensive and so was parking
Okay 4.0
Pros: The shuttle
Cons: I did not like where my hotel room was
Excellent 8.2
Pros: Very comfortable bed
Cons: No chair in room, other than desk chair. What seemed like dozens of monitors in bar/restaurant made it hard to relax
Poor 1.0
Pros: The breakfast buffet was good but staff was rude
Cons: No water available while checking in. Had to wait 30 min to check into hotel!!!! Not enough staff. Description lied about amenities
Poor 1.0
Pros: That it had a room open.
Cons: I was placed on the runway side...it was loud. The room was small. Staff were non-existent at best.
Poor 1.0
Pros: The hotel was beautiful
Cons: The alarm going off at 430 am after coming in around 2 am. Finally falling asleep only to be awaken by an alarm going off.
Poor 1.0
Pros: the room and the area are the best
Cons: This was my worst time every stay at the hotel the was a huge convention of kids they played ding dong ditch banging on my door as if it was a joke hotel staff did nothing trash lying in hall ways kids running in the elevators and through the halls
Poor 1.0
Pros: Fancy entrance, 24/7 open snack/coffee store
Cons: Hairs everywhere around the bath tub. In the shower, water pressure was too high, shower head also was too small and it was not adjustable. water was like shooting at me while i was trying to take a shower,dusty room. i would give this hotel 2 star only.
Mediocre 2.0
Pros: Really close to the airport and the shuttle is really easy to call. It only takes 5 min for the shuttle to arrive T5.
Cons: There were no one offering to help with my luggage at the check-in counter.
Excellent 8.0
Pros: The whole interior is very good design. The fitness center is nice and clean.
Cons: We can overhear people talk next door and baby cry. Also, when the neighbor used to slam the door at night or maybe let the door close itself too often, that was like a nightmare.
Mediocre 3.0
Cons: Parking is $30+
Mediocre 3.0
Pros: The staff was polite. It was somewhat close to the L .
Cons: I would NOT consider that a four-star hotel by any means. It is an airport conference hotel that is badly in need of updating. Dated, dingy, cold, conference hall. There is also a good chance it had bed bugs. I woke up with red painful bites.
Mediocre 2.0
Pros: Room
Cons: It took nearly an hour and a half to get checked in... the last thing needed at 11pm after flight cancellation
Good 7.4
Pros: Staff were personable and attentive, easy to speak with and helpful.
Mediocre 3.0
Pros: Location. Price.
Cons: The iHome unit in my room had a 6am alarm set by the previous guest. What’s worse is that the unit malfunctioned and cannot be turned off. We had to get dressed and ask house keeping to remove it. The mattress has lots of stain under the sheet
Excellent 9.7
Pros: Rooms were spacious and beds were incredibly comfortable. Just what we needed after two days of traveling from abroad.
Cons: The fridge was tiny and you couldn't fit leftovers inside. The fridge also had old, gross food inside.
Excellent 8.0
Pros: Convenient hotel for bus travel
Cons: Location is a drag
Excellent 10.0
Pros: Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again
Cons: Paying for parking is irritating and the parking garage is a little bit from the hotel.
Excellent 9.7
Pros: Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again
Cons: Mattress a little too firm
Excellent 10.0
Pros: Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms.
Cons: Parking situation is difficult when arriving and checking in.
Excellent 10.0
Pros: Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet.
Cons: Big T.V in our room #302.
Excellent 9.1
Pros: Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers.
Cons: Construction outside of hotel entrance was an eyesore.
Excellent 10.0
Pros: Great value. Very nice design. Convenient location. Polite staff.
Cons: Full parking lot. Long walk to the room.
Okay 5.4
Pros: Workout room had lots of equipment. The rooms were comfortable.
Cons: It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.
Good 6.8
Pros: The price was right for just staying one night with a very early morning flight
Cons: I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.
Hyatt Regency O'Hare Chicago - Rosemont
Rated no. 10
8.3
Excellent 8.3
Based on 1,677 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
7.4
Location
8.9
Overall
7.9
Overall 8.2 Excellent
Based on 946 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
7.4
Location
8.9
Overall
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
10.0
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
7.5
Overall
7.0
Cleanliness
8.4
Comfort
8.4
Location
8.7
Services
8.1
Staff
8.6
Cleanliness
10.0
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
8.0
Comfort
7.7
Facilities
6.2
Location
6.8
Overall
6.6
Cleanliness
8.7
Comfort
8.6
Location
9.1
Services
8.4
Staff
8.8
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.7
Services
8.1
Cleanliness
8.8
Comfort
8.8
Facilities
8.2
Location
8.9
Overall
8.4
Cleanliness
8.3
Comfort
8.5
Location
8.8
Services
8.2
Staff
8.5

Excellent 10.0
Pros: Room was excellent, and had a sitting room aslo , 2 TVs
Cons: Nothing
Excellent 10.0
Pros: The best hotel I’ve stayed at so far. So comfortable, I love the setup of the room with a huge window with overlooking sight of planes landing in the airport. I love the room window too with a nice view of the neighboring rooms. All staff were so professional and friendly. I loved the starbucks downstairs. Easy access to everything.
Cons: The microwave oven area could have been more maintained well and cleaned at all times. The fact that guests go there to reheat their food, it should be highly sanitised and cleaned at all times.
Excellent 9.0
Pros: Location to car rental return and the airport was excellent. Room was very clean. The bed, pillows and bedding were very comfortable.
Cons: We have no recommendations for improvement.
Excellent 9.0
Pros: The room was big and spacious. Expected layout for open concept hotels with rooms on the outiside.
Cons: The open concept in the middle is not the best. There was a wedding crowd that never went to bed and were in the lounge area till around 3 A.M..
Excellent 9.0
Pros: Location to airport
Cons: Carpeting was very worn
Excellent 10.0
Pros: Everything about this hotel was great. I¿ll def be staying here again.
Excellent 9.0
Pros: Room was clean and staff was nice
Cons: Ac in room was not working very good.
Excellent 10.0
Pros: Location and cleanliness
Cons: Nothing
Excellent 10.0
Pros: near airport for early flight
Excellent 10.0
Enjoyed my stay at the Sheraton near the airport. Missed my connection flight to Jordan and booked a room last minute. The front desk hostess set me up with corner room and extended my check out time to accommodate my flight that didn’t leave till 830pm the next day.
Excellent 10.0
Pros: Cleanliness, staff and room.
Cons: Nope. All was on point.
Excellent 10.0
Pros: The staff at this hotel is amazing. Shuttle bus driver, front desk and bartender were all great.
Cons: Nothing. Loved it so much I am going to fly through Chicago whenever I have to overnight between flights.
Excellent 10.0
Pros: Very clean. Great room
Good 6.0
Pros: The good was the location and the room was clean and has decent size.
Cons: The bads are many, you have to pay for parking and for WiFi all hotels around the world give you free WiFi, no complimentary water, no coffee machine and someone called me the guy at the desk didn't ask who called. TV image was scrambled couldn't watch tv
Excellent 9.0
Pros: 24 hour shuttle to and from the airport.
Cons: It was difficult to figure out how to turn some of the lights on. Also, one of the reading lights above the bed (on my side) was burned out.
Excellent 9.0
Pros: The staff were very friendly and helpful. The room was spacious and clean. A very comfortable night.
Good 6.0
Pros: Location. Shuttle services.
Cons: WiFi was not free unless I had misread something.
Good 6.0
Pros: Conveniently located close to Ohare. Airport shuttle.
Cons: Nickr and dime you for everything. Only hotel in recent memory to charge for basic internet. Absurd breakfast prices.
Poor 1.0
Pros: Very very nasty
Cons: There was not anything to like
Excellent 8.8
Pros: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.
Mediocre 2.0
Cons: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.
Mediocre 3.7
Pros: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking
Cons: only good thing was it closeness to Arena
Excellent 8.5
Pros: clean, access to O'hare
Cons: No pool, pay internet
Excellent 9.4
Pros: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.
Cons: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.
Okay 5.4
Pros: room was quiet and had good black out drapes
Cons: breakfast was about $20... not worth it
Excellent 10.0
Pros: Room was spacious and clean. Also, great customer service!
Cons: I liked everything!
Good 6.5
Pros: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.
Cons: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.
Excellent 10.0
Pros: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.
Cons: No bad comments to say about my stay.
Excellent 9.4
Pros: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.
Cons: Charge for internet service
Good 7.3
Pros: Convenient location, staff was extremely nice and helpful.
Cons: No exhaust fan in bathroom just a big hole. Problems with the cooling system.
Excellent 10.0
Pros: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.
Excellent 9.6
Pros: I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.
Excellent 9.0
Pros: Room was great, very comfortable.
Cons: they charge extra to have wifi in your room
Sheraton Suites Chicago O'Hare - Rosemont
Rated no. 11
8.2
Excellent 8.2
Based on 946 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.2
Facilities
8.2
Location
8.8
Overall
8.1
Overall 8.0 Excellent
Based on 635 reviews
Cleanliness
8.4
Comfort
8.2
Facilities
8.2
Location
8.8
Overall
8.1
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
6.8
Comfort
6.0
Facilities
6.0
Location
7.2
Overall
5.6
Cleanliness
8.3
Comfort
8.0
Location
8.8
Services
7.9
Staff
8.6
Cleanliness
8.0
Comfort
7.3
Facilities
7.6
Location
9.3
Overall
6.8
Cleanliness
8.4
Comfort
8.4
Facilities
8.3
Location
8.3
Overall
8.2
Cleanliness
8.6
Comfort
8.5
Location
8.9
Services
8.2
Staff
8.5
Cleanliness
8.4
Comfort
8.2
Facilities
9.5
Location
8.9
Overall
9.0
Cleanliness
8.5
Comfort
8.3
Facilities
9.0
Location
8.6
Overall
9.1
Cleanliness
8.4
Comfort
8.1
Location
8.6
Services
7.7
Staff
8.3

Excellent 10.0
Pros: Gr8 job
Cons: Nothing
Good 7.0
Pros: location
Cons: was not informed that parking was an additional 27-35.00
Excellent 10.0
Pros: The staff was extremely friendly. The facilities are clean, the bed was extremely comfortable and I got a perfect nights sleep.
Excellent 10.0
Pros: The hotel staff and the shuttle bus drivers displayed a genuine professional and caring disposition. The location was great and the hotel room was superb. Will definitely stay there again.
Cons: No.
Okay 5.0
Pros: Staff were great
Cons: Room was noisy with the road. AC was like a jet engine!! Had to switch it off and keep it off. Room not worth the money
Excellent 8.0
Cons: I understand that it's a 3 star hotel but we're used to having some amenities, we had none. No water, no soda. We also had a difficult time figuring out the hot water in shower and sink. We were excited about the bar and NO employee available, upsetting.
Excellent 10.0
Pros: everything
Cons: I liked everything it was just a lil cold
Excellent 10.0
Pros: Un hotel en una locación perfecta muchos restaurantes y entretenimiento cercas, un hotel moderno y actualizado .
Cons: Se tiene que pagar extra 25 dólares por el estacionamiento por día.
Excellent 10.0
Pros: Excellent location, clean, friendly staff
Cons: No
Mediocre 2.0
Pros: I liked the low shower curb in the bathroom. My handicapped girl friend was able to get in and out of the shower easily.
Cons: This property was like the wild wild west. There was yelling and screaming in the hallway most of the night, including out front of the hotel. There were people passed out in the lobby and elevator area. I was uncomfortable and scared to stay there.
Excellent 10.0
Pros: Clean and convenient hotel.
Poor 1.0
Pros: Location
Cons: The pool , I picked this place specifically because of the pool and the water was freezing, wife couldn¿t get in !! I was very disappointed, to pay so much money and not being able to enjoy the amenities
Excellent 9.0
Cons: Parking rate was way too high, considering the hotel was way out of the city.
Okay 4.0
Pros: The location was okay. If you want to stay close to the airport then this the place, even though everywhere you go to in Chicago you'll still be stuck in traffic it's something to think about.
Cons: The bed seemed like it wasn't fully done. There wasn't no pillow case on the pillows. Also, I had to come down to see what's going on with pillow case since the frontdesk didn't call back like she stated. The shower soap dispenser had old soap build up.
Okay 4.0
Pros: The staff was very nice.
Cons: Parking in the garage across the street from the hotel isn't convenient. The floor inside the room was dirty, my mini-fridge made such a loud clicking noise I had to unplug it, and very few channels were available on the tv.
Excellent 10.0
Pros: Location
Cons: Its loud area need be improved
Excellent 8.0
Pros: Aloft hotels are our absolute FAVES, but this one lacked a bit. I do have to give them a little grace as we did come in when a huge snowstorm hit that shut down the majority of Chicago, so take this for what it is. Thank God there is at least a bar!
Cons: Since we came when the town was shutting down, there was nothing open to eat/order food. We ended up getting cereal from the front desk but they didn't have any spoons and then they couldn't find milk. It was a mess. And the drinks took FOREVER to get.
Excellent 10.0
Pros: Cleaning
Cons: No
Excellent 8.0
Pros: Great location and very friendly staff and shuttle drivers. Nice having some fresh breakfast options and free coffee in the lobby.
Cons: My daughter found a hair on her mattress (not hers). They say they are doing "extra" cleaning for COVID, but it wasn't as obvious as at other hotels I've stayed at. (Things like putting the TV remote in a plastic sleeve, sanitation sticker on the door jam, extra wipes in the room, etc.) Mattresses are on a platform, so they slide when you're sitting up leaning against the headboard to watch TV or read. There's no where else to sit other than a desk chair.
Excellent 8.0
Pros: Right in the beach, good atmosphere, chris is great. Used him during beach service. Excellent service
Cons: Windows in the room were very very dirty.
Excellent 10.0
Pros: Clean
Cons: No
Poor 1.0
Pros: Nothing!
Cons: Not free parking and not included breakfast, parking fee was $33 per night and breakfast need to pay.
Excellent 10.0
Pros: Bed súper confortable and I love they have ( a shuttle) transportation from the airport to the hotel.
Cons: Everything was perfect for me.
Poor 1.0
Pros: Nothing everyone in this hotel was very rude we had no towels in our rooms, the waste baskets had no garbage bags in there.there was no microwave in the room either. I would never go back to this place. No attendant had name tags on at all. Very poor cust
Poor 1.0
Pros: Worst hotel. Poor management. The general manager Lis UNPROFESSIONAL and DISHONEST.
Cons: Worst hotel ever. UNPROFESSIONAL and DISHONEST staff andgeneral manager. DO NOT RECOMMEND
Good 7.0
Pros: Pros: Nice area surrounding the hotel Modern décor and amenities Very close to great food options and a 3 min walk to the outlet mall across the street Friendly staff Skywalk from parking structure directly into hotel Comfy beds Reasonable
Cons: Thin walls Worse sleep we ever got in a hotel since we could hear footsteps, conversations in other rooms, elevator dings, toilets and showers in other rooms Someone set the alarm clock in the room to go off at 3am, unbeknownst to us. Parking is extr
Good 7.0
Pros: Spacious clean room, great location staff was great!
Cons: No breakfast as advertised, bar closed,
Poor 1.0
Pros: The Pictures online
Cons: What I did not like was the inconvenience of the location. Unfortunately, I had to book at another hotel due to not being able to find this hotel. Upon booking I called the hotel to verify if they had valet parking. I was misinformed.
Good 6.0
Pros: location to dining and nightlife.
Cons: girl spoke low checking in very hard to hear.room had a very bad odor and was located on the highway side of building and heard all night trucks and traffic.
Excellent 8.8
Pros: The facility was clean. The front desk was very helpful and it made checking in and out very easy. The bed was very comfortable and the hotel was quiet.
Cons: Only issues we had was no remote in the room for the television. The phone inside the room was not on. The ice machine was located on a different level.
Good 7.0
Cons: No way to charge your devices. Being located in a place like rosemont with tourism, travelers and so close to ohare...this is crazy! I've been to hotels in small towns, and they have USB built into alarm clocks and lamps, etc.
Poor 1.0
Pros: Awful experience with this hotel!!! Never go again!
Cons: Front desk rudest person!!!
Poor 1.0
Pros: Was a newer hotel. Shuttle would take you to convention center.
Cons: Staff was uninformed and poorly trained. Rooms were noisy from events outside. Air conditioning was full of pollen and caused health issues for me and my wife.
Good 6.0
Pros: Location close to airport
Cons: Rooms with dirty carpet Poor information around hotel shuttle. Seems you need to call for pickup, but not mentioned anywhere
Good 7.0
Pros: The room was spacious and clean.
Cons: The heater/air conditioner was loud in the room.
Excellent 9.7
Pros: Room design and comfort. Bar/lobby area. Gym and pool
Good 7.0
Pros: he hotel is new and modern with nicely appointed rooms. conveniently located near the airport with plenty of restaurant and entertainment options nearby.
Cons: HVAC in room was noisy. Sound of airplanes could be heard all night. Difficult to find entrance of hotel.
Good 7.4
Pros: 106 dollar for a clean room
Cons: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really
Mediocre 2.0
Cons: The pool close down when we got there but got free cancellation without penalty which was good
Excellent 10.0
Pros: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.
Cons: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.
Good 6.5
Pros: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable
Cons: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.
Excellent 8.0
Pros: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.
Cons: Room was not super clean.
Excellent 9.1
Cons: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable
Excellent 10.0
Pros: Location was good for an early morning flight
Mediocre 2.0
Pros: They charge for parking???? That's ridiculous
Excellent 10.0
Pros: Free coffee
Okay 5.4
Cons: The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building
Okay 4.0
Cons: HORRIBLE!!! First, I rate your hotel with NO STARS - It appears that I gave you more on the last page. We were a party of 4 adult family members looking for a room near O'Hare airport with two double beds to sleep in for 5 hours before flying home. Upon arrival we were told by the desk clerk (who cleverly concealed her identity by not wearing a name tag) that our confirmed reservation was "only a request", and all she had was king bedded rooms. I asked her if she was giving us two rooms and she said no, she had only 3 rooms left, but 4 reservations. It was AWFUL in every way. I felt like I was in a cell block. My son slept on an aerobed, & my brother on a window seat. The county jail would have been better. I will never return and will tell everyone I know to avoid your brand like the plague unless they like liars, unpleasant/ unfriendly staff, the noise of a running toilet all night and a sterile, ugly atmosphere. P.S. Readers - I am a hotel professional of 38 years and know of what I speak!
Aloft Chicago O'Hare - Rosemont
Rated no. 12
8.0
Excellent 8.0
Based on 635 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.0
Facilities
8.3
Location
8.5
Overall
7.9
Overall 8.2 Excellent
Based on 14 reviews
Cleanliness
8.1
Comfort
8.0
Facilities
8.3
Location
8.5
Overall
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
6.0
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
7.6
Facilities
8.0
Location
8.0
Overall
7.3

Excellent 9.4
Pros: I stayed here during a conference that was being held at the Westin O'Hare about 1.5 miles away. It was clean, comfortable, and most of all, affordable - even with Ubering to and from the conference every day, I saved a good 30% off of what I might have paid had I stayed at the Westin. Staff were great, the room was nice enough, and I really enjoyed the gym and pool. Lots of good delivery options via UberEats and other local restaurants, so I didn't go hungry. There's also a Target about a 10 minute walk away, which is basically heaven for me. I'll be staying here every time I head to Chicago, assuming the price stays this low!
Cons: The bed wasn't super comfortable, but they made up for it with lots of varieties of pillows. Breakfast was a bit sparse - think super thin microwaved bacon and boxes of cereal - but for $10 I wouldn't expect much else.
Okay 4.5
Pros: Bed bugs. And I told them and they never called me back. We couldn't sleep from itching
Excellent 8.5
This hotel had very great rates, super comfortable bed, our room was very clean, water pressure in the shower was good. Also included a hot breakfast and free parking. Wish we had time to check out the indoor pool. I was very surprised that being so close to the airport the room was very quiet. Highly recommend this place if you need to rest your head in a safe clean hotel. Only negative - need better soundproof windows.
Excellent 8.0
Pros: The bed was really comfortable, and the amenities in the room are perfect for an overnight stay for a weary traveler just coming in to O'Hare from a long trip.
Cons: It might be helpful to have more than one shuttle van to go to and from the airport. The 7:30AM shuttle bus filled up before the 7:30AM departure time, so I had to wait wait for the 8:00AM van, which was a little bit late, and I didn't end up leaving the hotel until 8:15AM, which is the time I was supposed to catch a bus to go on for further travel. Perhaps at peak times if there were more than one van or some sort of sign up the evening before to get a sense of how many people need to use the shuttle, it would allow guests to take the shuttle they need to arrive (as close as possible) to the connections they need at O'Hare.
Excellent 8.0
Pros: Bedroom and bed comfortable
Cons: The waiting time for transfer was too long 28 minutes
Excellent 8.5
Comfortable hotel. Rooms were comfortable for two people sharing. Everything worked as expected. Several different options for breakfast (hot and cold) were greatly appreciated. The breakfast that was in the rate was very good. Lots of choice from self made pancakes to bacon, sausage and cereals. You cannot hear the traffic from the road or the airport in the room even though this is in the heart of airport district.
Excellent 8.0
Pros: It has an old Chicago cool feel. Unexpectedly . Close to decent food and casino. Clean. Staff is well trained and friendly.
Cons: I didn’t notice the hotel shops on checkin so I bought 3.00 waters from the vending machine s all week and they were half price at the store. My fault. It was my sons 21st birthday so rehydration was paramount . It got exspensive. Wow, still hung over. Thanks Chicago!
Excellent 10.0
Pros: Everything
Cons: Nothing
Edward Hotel Chicago - Rosemont
Rated no. 13
8.2
Excellent 8.2
Based on 14 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.9
Facilities
7.9
Food
3.0
Location
9.1
Overall 7.3 Good
Based on 2,661 reviews
Cleanliness
7.9
Comfort
7.9
Facilities
7.9
Food
3.0
Location
9.1
Cleanliness
7.0
Comfort
5.0
Facilities
7.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
7.7
Comfort
7.7
Location
9.1
Services
7.1
Staff
7.8
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
7.0
Comfort
6.8
Facilities
7.0
Location
8.5
Overall
6.9
Cleanliness
8.2
Comfort
8.2
Location
9.2
Services
7.5
Staff
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
9.3
Location
9.0
Overall
10.0
Cleanliness
7.9
Comfort
7.9
Facilities
8.1
Food
3.0
Location
9.1
Cleanliness
7.7
Comfort
7.7
Location
9.1
Services
7.0
Staff
7.6

Okay 5.0
Pros: Location is perfect, specially when you arrive very late or you are tired. Shuttle service is great.
Cons: Internet was weak, you had to ask for water (they do not offer for you at the front desk. They do not have complete and accurate information. The heating system was loud every time it started making your sleep uncomfortable.
Good 6.0
Pros: location
Cons: noisy air conditioning
Poor 1.0
Pros: location
Cons: gym not included. small bottle of water 5$, both of which are ridiculous and frankly offensive
Good 6.0
Pros: The location is excellent.
Cons: More front desk staff is needed. Check in times have begun to lengthen. This time check in took over 30 minutes even though only 4 people were in line.
Excellent 8.0
Pros: Swift check-in, friendly staff. I just stayed one night, basically to sleep and catch an early flight.
Cons: The signs to the Hotel in the Airport. I had a difficult time finding the entrance of the Hotel.
Excellent 8.0
Pros: Location in relation to airport and being able to walk through directly. Coffee machine! Breakfast was excellent! We hadn't anticipated having breakfast and it was good to be able to walk in and benefit from that!
Cons: Room decor felt a little dated and gloomy.
Mediocre 3.0
Pros: the bed was comfortable
Cons: the plumbing, the heating system , the restaurant, bar and food, the lighting and the decor
Okay 5.0
Pros: Location
Cons: Lack of water bottles and microwave. Room is very congested
Good 7.0
Pros: It was easy and close.
Cons: The sheets were scratchy, almost too much starch in them making it hard to get comfortable.
Poor 1.0
Pros: Location
Cons: Room smelled like urine and mold Tried to upgrade to double beds and they were trying to charge me $50 more. Bathroom was small and not cleaned The trash cans didn¿t have bags Not enough towels Spend $50 on water and chips Parking at airport
Good 6.0
Pros: clean room and staff was nice
Cons: anything that you want is extra. you want a microwave or use to use the fridge? extra. you want to park your car? WAY EXTRA, $42 if you stay over 8 hours.. I understand it's an airport, just surprising that a Hilton hotelrequires you to pay for everything
Excellent 10.0
Pros: It¿s close proximity to the airport where I work.
Good 6.0
Pros: Location
Cons: Booked in small room with double bed near elevator. Charged $35 for upgrade for quiet. Restaurant/bar was fair at best. Quick food was very expensive.
Good 6.0
Pros: Location at airport. Can access terminal and blue line without going out of hotel.
Cons: Stayed 2 nights. Shuttle not available to Rosemont convention center. They don¿t give room service (claimed Covid. My guess lack of staff). Not good value for price.
Excellent 8.0
Pros: Very nice rooms
Cons: Restaurant a bit pricey for what is served
Excellent 9.0
Pros: Great location for making an early flight
Cons: Rooms are small
Good 7.0
Pros: Front desk staff. Location
Cons: From the outside looks great as does lobby,but when u enter in rooms u feel a great disappointment,old furnitures,small bathroom.Our reception in room was a big cockroach,we were so tired we killed it and throw it away because at the end just a few hours
Good 6.0
Pros: The amenities
Cons: No parking, location
Excellent 9.0
Pros: Cleanliness, proximity to airport.
Cons: The bathroom needs the caulking replaced at the base of the tub and around the top. It smelled a little bit musty when I got in. Definitely don¿t want that to become a worse problem. I also couldn¿t figure out how to use the thermostat. It seemed us
Good 6.4
Old hotel now
Excellent 10.0
Pros: Very nice and helpful.The food was fun the pub was amazing like super good.
Cons: I didn't like the way the elevator worked Auth the cards but not much else I can think of ruby bow.
Okay 5.0
Pros: Clean
Cons: -Front desk was not properly staffed long wait lines, no one answered phone calls - Valet was not staffed at all times we waited for over 30 minutes for our car twice- for $73 a day!!! - no late night dining after 11pm -parking is expensive
Okay 5.0
Pros: The location is great, and the cleanliness faultless.
Cons: The reception staff tried to 'nickel and dime' me with 'upgrades'. There's no wifi in the bedrooms unless one pays extra. That seems outrageous.
Excellent 10.0
Pros: 1. Location 2. Friendly reception willing to accommodate an early check in for an additional fee.
Cons: 1. No pressure in the showers. Especially, after a long haul overseas trips, a hot shower with enough water pressure is a must have in such star hotels. 2. Customer service is non-existent when you try to call in. 3. WC is dirty and needs replacement.
Good 7.0
Pros: Location
Cons: A little bit dated
Excellent 9.0
Pros: The food in the bar/dining area was excellent. I had no luggage due to missed flight (weather) so was delighted to get 2 toothbrushes provided by the hotel.
Cons: I did not understand why there were no glasses in the bathroom. I had to use a coffee cup. Usually there are wrapped plastic glasses in a bathroom.
Okay 4.0
Pros: ¿Sports bar¿ not great atmosphere¿.
Cons: The receptionist¿ was extremely curt and told us to walk around the building (approximately 1/4 mile with bags of luggage) to get to our gate¿ when we could have simply walked out a back door directly across from the gate. A bit exasperating!
Okay 5.0
Pros: Location
Cons: 2 hour wait to check in. Rooms old and dated.
Good 6.0
Pros: Location was a plus from the airport. Decent food for room service.
Cons: Very thin walls. I heard some extra activities occurring in the next room.
Excellent 8.0
Pros: That I was able to get a last-minute reservation and the staff was very helpful and understanding of my predicament. I also liked the little shop in the basement, it was cute and since my daughter likes thrifting it had a little of that.
Cons: That there was no hot tub. My daughter and I would have loved to soak for a little bit after the stress of the day but that is really the only problem, if you want to call it that.
Okay 5.0
Pros: It's in the airport
Cons: It was dingy and old. Needs updating
Excellent 9.0
Pros: Very close to the airport did not have to walk outside to get here from the airport.
Cons: no
Good 6.0
Cons: The hotel was surprisingly outdated. The exteriors of the hallways were dingy and had an odor.
Mediocre 2.0
Pros: Convenient location, near the airport.
Cons: The room smelled horrible, like mildew or like. The carpets were very wet near the air conditioner unit. Very unpleasant.
Good 6.0
Pros: Location! It¿s on airport property and easily walkable from the terminal.
Cons: Restaurants were closed, room service closed, only food option was pizza delivery which took over an hour. There were sketchy people sitting on the floor in the lobby, a young girl was crying and looked strung out. Guy in a hoodie when we got to our floor
Poor 1.0
Pros: nothing,
Cons: Dirty,bugs,filthy, not worth the cost, horrible experience
Excellent 10.0
Pros: The location right ar airport
Cons: No
Poor 1.0
Pros:  
Cons:  
Okay 4.0
Pros: Location only.
Cons: Old, needs to be redone. Faucet leaked. Carpet worn. Pillows sink to the mattress when you put your head on them.
Okay 4.0
Pros: Connection to the airport
Cons: The floors had stains. We stood in line to check in for 30 minutes, not acceptable. I was informed they were short staffed, well pay your employees more, problem solved. The room cost way too much for the service and room we received.
Mediocre 3.0
Cons: The room I booked and paid for was supposed have a king bed to start with I got a full bed in a dirty room the bathroom door wouldn¿t fully open. There were stains all over the carpet and the room you can hear the elevator running all night.
Mediocre 3.0
Pros: Nothing
Cons: Money grabbing hotel. A charge for everything. The amenities charge is rediculess.
Poor 1.0
Pros: The proximity to the airport and a very nice appearance on the first floor. The sheets were white and clean.
Cons: Very small emergency room, small clean bed for newly hired, low level paying staff. No wall picture, scratches furnitures.No extra comforter. Carpet corners seem to need a good shampoing. X-smoker room. Humble towels. No sense of hospitality.Less 0 Star
Excellent 10.0
Pros: Luxury and relaxation for one night during travel. Being at the airport to make it easy to get to terminal
Cons: Nothing
Poor 1.0
Pros: It was close to the airport but the hotel rooms need major updating. Very outdated and dust everywhere! Not worth the money I paid for this hotel.
Cons: Very outdated and dust everywhere! Not worth the money I paid for this hotel! We were very disappointed!!
Poor 1.0
Cons: When we arrived to check in, there were two lines of guests checking into the hotel. One was comprised of airline crews and the other travelers. Combined, there were a total of approximately 300 guests being checked in by 2 staff members. Hotspot.
Poor 1.0
Pros: That it was right across the street from my job
Cons: The room window was leaking and my work clothes got wet so I had to keep the heat up high be sore it was cold.
Excellent 10.0
So convenient to ORD. Overnight stay to make certain I don't miss my flight. Price was discounted during middle of COVID so worth the stay to be next to ORD.
Mediocre 3.0
Pros: Location only
Cons: Very weak wirkess connection, no options for food, no shuttle (understand it's because of the COVID), no baggage carts available.
Mediocre 3.0
Pros: The hotel room was super small.There was a dirty towel left in my room thrown over the shower rod. On site parking is $75/night. It was horrible. Pool and other amenities closed.
Cons: Nothing
Excellent 9.1
Pros: Nice beds and AC
Cons: Cleanliness and more eating options
Okay 5.0
Pros: distance to the airport
Cons: power was gone
Poor 1.0
Pros: The location for the airport
Cons: The staff and the price
Poor 1.0
Pros: Hotel LIES to people to get them to book there BE WARNED. I picked a hotel with FREE BREAKFAST, WiFi and Business Center and this hotel is NONE of that. Plus, cancelled my res w/out letting me know I didn't get in til 330am. SECURITY STOLE OUT out of Room
Cons: The hotel feels old AF and the tub was dirty and the shower pull thing didn't come up properly so it was mostly streaming water below and a very little water from the shower head. The hotel didnt do a damn thing to make me comfortable or to make up for it
Okay 5.0
Cons: I didn’t realize when it said at the airport, that it was actually onsite. We picked up a rental car to drive to the hotel when it was right outside the doors. Average hotel that could use an upgrade to rooms and bathrooms. I wouldn’t stay t
Mediocre 3.0
Pros: The bellman were helpful and kind
Cons: The window wall was absolutely freezing and we couldn’t get the heat high enough to make a difference. The room was cold!
Mediocre 3.0
Pros: I liked the location
Cons: My bathtub was clogged and water would not drain, the sink stopper was broken and it was left in the sink, and the shower walls had pink mildew on the grout.
Good 6.5
The room was rather dingy. The ice machine in the hallway didn't work. The room service was overpriced and the food mediocre.
Poor 1.0
Pros: Location was the only good thing.
Cons: Dingy hotel. No wifi in the room and nobody was helpful in that regard. Had to go down to the lobby to use it. No hot water in the morning. Other than the location and the nice staff in the restaurant, there wasn't much to like. Greatly overpriced.
Good 6.0
Cons: Shower and general update needed
Okay 4.2
Pros: Next to airport
Cons: They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel
Excellent 8.0
Pros: Thank you for allowing me to check in very early!
Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.
Mediocre 3.0
Pros: It was quite a walk from the United gate where my flight arrived, but that was good exercise, and much better than standing outside, waiting for a shuttle bus to a hotel.
Cons: The air conditioner in the room was loud, the water for the shower never got hotter than lukewarm (with the the handle turned all the way to maximum "hot"), and the beeping sound of trucks outside, backing up, was clearly audible.
Mediocre 2.0
Pros: PROXIMITY TO THE AIRPORT.
Cons: ROOM WAS TOO SMALL. DID NOT LIKE THE LAYOUT. COULDN'T USE THE SHOWER UNLESS THE DOOR IN THE BATHROOM WAS CLOSED. IT BLOCKED ENTRY TO THE SHOWER. TV WAS ON THE SIDE OF THE BED. ONLY HAD ONE COFFEE CUP FOR 2 CUP COFFEEMAKER.
Mediocre 3.0
Pros: The location for an overnight stay at OHare is amazing.
Cons: The heat was broken in our room. We asked for extra blankets to stay warm and had to call several time for someone to come. But they only brought one blanket so we were cold all night.
Excellent 8.5
Pros: Location, clean, comfortable, quiet.
Okay 5.1
Pros: Location
Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows
Excellent 8.7
I liked coffee maker in the room. I did not like paying fifteen dollars per night for internet access. Heating was loud.
Good 7.7
Pros: The place was comfortable and easy to get to.
Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.
Good 7.7
Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!
Cons: Beds are a bit stiff and dated. Not very comfortable.
Excellent 9.7
Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Good 6.5
Pros: Convenient to airport
Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Mediocre 3.1
Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Excellent 9.7
Pros: Nice staff
Cons: Parking
Excellent 10.0
Pros: Walking access to ORD and CTA
Mediocre 2.0
Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Excellent 9.4
Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.
Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Good 6.5
Cons: Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Excellent 10.0
Pros: Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Good 7.1
Pros: The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)
Cons: Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Good 7.4
Pros: in the airport building, reasonably priced.
Cons: Maids kept knocking in the morning even though we had a late check-out.
Excellent 10.0
Pros: Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
Good 7.0
Pros: The location is great. The price I got was low ($110).
Cons: The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Good 7.0
Pros: LOCATION
Cons: PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.
Okay 5.3
Pros: The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.
Cons: My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.
Good 6.0
Pros: It's at the airport
Cons: I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.
Hilton Chicago O'Hare Airport - Rosemont
Rated no. 14
7.3
Good 7.3
Based on 2,661 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.7
Facilities
5.8
Location
8.2
Overall
6.2
Overall 7.2 Good
Based on 1,480 reviews
Cleanliness
7.6
Comfort
7.7
Facilities
5.8
Location
8.2
Overall
6.2
Cleanliness
5.0
Comfort
4.6
Facilities
4.6
Location
5.0
Overall
5.3
Cleanliness
5.0
Comfort
4.6
Facilities
2.6
Location
7.0
Overall
4.7
Cleanliness
7.2
Comfort
7.4
Location
8.1
Services
7.0
Staff
7.6
Cleanliness
6.0
Comfort
7.0
Facilities
5.3
Location
7.3
Overall
6.4
Cleanliness
7.7
Comfort
7.6
Facilities
7.5
Location
8.0
Overall
7.0
Cleanliness
7.9
Comfort
7.9
Location
8.4
Services
7.5
Staff
8.0
Cleanliness
7.5
Comfort
7.6
Facilities
6.2
Location
8.2
Overall
6.5
Cleanliness
7.7
Comfort
7.7
Facilities
6.0
Location
8.2
Overall
6.0
Cleanliness
7.2
Comfort
7.3
Location
8.1
Services
6.9
Staff
7.4

Excellent 10.0
Pros: Very nice and described perfectly! quick check in also!
Cons: don’t have anything dislikes!
Excellent 10.0
Pros: Check-In Process, Check-Out Process, Breakfast Time Schedule, Shuttle Bus, and Respectful Staff.
Poor 1.0
Pros: The day I got to the hotel the room I got it it was not available person in front dest rude. Send me to three room and was not what I want it.
Cons: Nothing at all
Excellent 8.0
Pros: location and price
Cons: room was by one of the doors to outside and every time someone left the door slammed loud and could be heard in room
Excellent 8.0
Cons: Online it says they’ve a 24 hour shuttle, but they apparently stopped it at 9 o’clock that day. So we had to pay $20 to take a taxi to the hotel.
Okay 4.0
Pros: Closeness to the airport. Shuttle service but BUS SHUTTLE Door 2 was quite a long walk and hard to find. And it did not run 24/7 as printed (probably due to COVID). Taxi did work and clerk was most helpful in getting it for the morning as your shuttle did not begin until 7 p.m. The Pizza delivery was not possible because deliverer was sick so no food available.
Cons: Only one washcloth for two people in the room. No towel racks to hang towels or hook for clothes. Only two hangers in closet. Room was clean but many places showed lots of wear and tear. The binder with instructions was not up to date. Taxi driver was very solicitous and helpful.
Mediocre 3.0
Pros: Breakfast bar was good. Hot breakfast food was good
Cons: For a 3 night stay, no one came to make up the room. Dirty sheets and ran out of towels. There was no TV channel guide in the 3 ring binder in the desk drawer. And no channel guide on the TV/satellite system. The local channels reception was terrible. The TV screen was "snowy", with horizontal lines Many fixtures (lamp above beds and bathroom towel hook) were loose and about to fall off
Excellent 8.0
Pros: Perfect for quick airport access, huge comfortable bed, many pillows, great AC. Complimentary breakfast was OK.
Excellent 10.0
Pros: Great staff
Poor 1.0
Cons: The hallway leading to the room had a bad odor. Upon entering the room it smelled so bad that my daughter and I both were nauseous. There was no way we could stay there and left to move to a different hotel. Extremely disappointing to say the least.
Good 7.0
Pros: The hotel was nice, the rooms were clean
Cons: The employees were very unfriendly
Poor 1.0
Pros: Nothing
Cons: Dirty hallway and elevator. Room smell like cigarettes. Bed sheets dirty
Excellent 10.0
Pros: Nice area and close to Allstate Arena nice hotel very clean!!
Cons: No everything was good
Good 7.0
Pros: The shuttle bus driver. He was great
Cons: No continental breakfast no close restaurants
Okay 5.2
A motel-like accommodation, not very clean at all.
Okay 5.0
Pros: No good accessible (one double bed) room. Had to get a regular room better. No breakfast because of ¿food shortages!!!¿ Very pricy
Cons: As above
Good 6.0
Just stay overnight. Old property. Bathroom is big. Breakfast is good. It has microwave in the room.
Excellent 10.0
Pros: Every part of the room was clean, no weird smells, nothing. Staff was on point as well as location. Breakfast was pretty decent too.
Cons: No.
Okay 4.0
Pros: Nothing
Cons: Hotel staff was so rude and not friendly !
Poor 1.0
Pros: There was not to like about this hotel the room where nasty the hotel smelled horribly worst hotel ever
Cons: Everything was horrible
Okay 5.0
Pros: Room and cleanliness
Cons: Check in was horrible, staff was always in phone, make to wait long. Response is very bad.
Poor 1.0
Pros: Bed was good
Cons: 1. Hotel didn't provide shuttle service. I called three times asking for shuttle. Finally I had to take a taxi. It wasn't late, 8:30 - 9:30 pm. 2. Breakfast wasn't served at all. They gave me a "breakfast bag" with one muffin. 3. The clerks were rude.
Okay 5.0
Pros: Location
Cons: Hallways seemed as though they were not vacuumed. Unpleasant odors in the hallway, doors that stick.
Mediocre 2.0
Pros: It was a place to stay at 1am until I had to leave at 7am.
Cons: It was dirty, the elevator was missing number buttons and there was constant fighting in the parking lot. The parking lot was also flooded in the morning to get on the shuttle.
Okay 4.0
Cons: Had a delayed flight. Just needed a place close to the airport to sleep for 6 hours. The front desk was rude. I get to the room and there was a dead bug on the bed sheets. I should of slept at the airport. Would not recommend.
Poor 1.0
Pros: Location and staff
Cons: Yes, this is NOT a 3-star hotel. The rooms were not cleaned during our stay, there was no free Choice Hotel continental breakfast, the bed broke, the microwave was inoperable, the cleanliness of the hotel was not good at all.
Mediocre 2.0
Pros: Leaving...
Cons: No breakfast offered, no coffee anywhere in the building, all ice machines were off. No remote control - I checked in around 8:00 pm. Called down to get a remote and it was delivered as I was going to sleep. Elevator looked like it hosted a mud-wrestli
Mediocre 3.0
Pros: Nice room setting, quiet location, and well decorated
Cons: No clean towels housekeeping had no time to do laundry. Carpet was filthy in the hallways no vacuuming was done. Can smell people smoking in their rooms. Parking lot small.
Okay 4.0
Cons: The clerk didn¿t say much at check in including the check out time. The toilet seat was faded badly and my daughter was afraid to use the toilet. Wouldn¿t recommend.
Poor 1.0
Pros: Location
Cons: Cleanness, no breakfast or airport shuttle even dough it is advertised with breakfast and airport shuttle.
Excellent 8.0
Cons: Carpet Stanes
Okay 5.0
Pros: Close to airport
Cons: No food nearby
Good 6.0
Cons: The room need a deep cleaning we found long string of brown hair on the desk and on the bathroom floor.
Okay 5.0
Pros: Location to ohare
Cons: Hotel staff was not wearing masks. Hotel room did not appear clean. Our toilet seat was broken and held together with large yellow tape. Unlikely this tape is changed per guest. Bagged breakfast not available till 6 am and no shuttle to airport.
Poor 1.0
Cons: My room was not cleaned there was pizza on stand when I walked into room and garbage on table didn¿t even stay the visit checked out I was so grossed out.
Good 7.0
Pros: I use this hotel because it is within sight of the rental car facility and the price is reasonable for the services offered.
Cons: Lack of snow removal from the parking lot. The hotel guests were left to fend for themselves with the parking lot full of snow.
Excellent 8.0
Pros: Mini-fridge & microwave, clean, well maintained rooms with newer decor.
Cons: Parking goes fast
Good 7.0
Pros: Needed location close to airport .
Cons: Was upset when told that you had shuttle service to/from airport only to find out you stopped that service last March. PLEASE inform your reservation operators that you have NO service to airport and clients will have to use Urber.
Good 6.0
Pros: Very clean, staff was very helpful& respectful
Cons: The location. Rooms are small.
Excellent 8.4
Stayed for one night, it was worth it for the cost, especially if you're staying for a layover from O'Hare. My worry is that with Covid being so bad in the US and the Chicago area. None of the staff wear mask at all. The 2 front desk, and 2 housekeeping staff I saw had no coverings. This would make me reconsider staying here again.
Poor 1.0
Cons: Lots of noise late at night , No shuttle as advertised No breakfast as advertised
Okay 5.0
Pros: Location,easy on and off. Parking
Cons: The maskless homeless looking people sleeping in the lobby, night and day
Good 7.0
Pros: Free parking Very clean room
Cons: no coffee maker Key card did not work first time TV remote did not work A replacement did not work well Grab and go breakfast very skimpy
Excellent 10.0
Pros: Staff allowed me to print a document off of their computer since the business center computer would not print. Room was clean. No problems encountered.
Okay 5.0
Pros: 1 location was close 2 staff was great.
Cons: PLEASE NOTE: I USUALLY LOVE THE BW HOTEL, BUT THIS ONE WASN'T UP TO MY STANDARDS 1 the elevator by my room didn't work 2 TV channels were fussy 3 I was told they had HBO and they didn't 4 the bath tub was backing up 5 some of the baseboards weren't
Poor 1.0
Pros: Proximity to airport
Cons: Doors did not locked. Rooms were dirty. Sheets were stained.
Excellent 8.0
Pros: Clean room and easy to find
Cons: The front desk checked me in while listening to music on her headphones ... did not look up at me or ask me for any ID or a CC...then mumbled how to get to my room - when I asked for clarity she finally looked up and politely repeated where my room was
Mediocre 2.0
Pros: It was not too far from the airport
Cons: Lobby was dirty, carpet in the hallways dirty The front desk was sitting in the front of the door smoking. Not very professional.The pot of the coffee maker in my room was missing. Toilet was constantly running water. Will not recommend to anyone.
Excellent 9.0
Pros: The staff respected my privacy and accommodated me with everything I asked
Cons: When I first arrived to the room, I called room service because of the toilet, it was constantly running water and really loud. The receptionist said she’d tell Maintenence but they never came. Luckily I was able to fix it myself!
Excellent 10.0
Pros: Convenient location and price.
Good 6.0
Pros: It was inexpensive
Cons: It smelled like a urinal.
Excellent 10.0
Pros: We stayed in room 319. We liked the cozy, clean bed the best.
Good 6.0
Pros: Distance from airport, price. Staff were very nice
Cons: 3 outlets in my room didn't work. Ran out of plates for breakfast. The stuff they call eggs, is not eggs.
Good 6.0
Pros: the location and the shuttle
Cons: the beds seemed out of a flop house. They were really uncomfortable.
Excellent 8.0
Pros: The breakfast was amazing
Cons: I was disappointed that parking was NOT free as advertised on the kayak.com and Expedia.com websites
Mediocre 2.0
Cons: The hotel shuttle told my boyfriend they were full despite our reservation and wouldn’t let him on. He had to wait 45 minutes in the cold just to get there. Don’t risk staying at this hotel!
Excellent 8.2
Pros: We were there only a short time. The front desk staff was very helpful. The room was clean and comfortable.
Cons: There was a lingering smoke smell in the bathroom. In addition, it would have been nice to have queen sized beds instead of full size. It was small for two people to share a bed!
Mediocre 3.0
Pros: The lobby was nice and modern
Cons: Mattresses were old and over used. We got keys to the wrong room initially and there were people inside. The pictures of the rooms make them appear much bigger. Our toilet continuously ran. Parking lot is difficult to get through especially with rain
Excellent 9.0
The room we had was recently renovated, clean and comfortable. The staff were friendly and helpful. Took shuttle back to airport in morning to catch the train downtown. Great for an overnight.
Poor 1.0
Pros: I was really unimpressed.
Cons: It took more than 40 minutes for the hotel shuttle to pick me up from the airport, this was after I was told my the front desk they were on there way and it would be 10-15 minutes. The elevator looked like it was from the 1940s and was hard to find.
Mediocre 2.0
Pros: Cleanliness. Breaskfeast service person ( attendant )very nice
Cons: Front desk and service. More worried about standing outside smoking than servicing customer. VERY unattentive.
Mediocre 2.0
Pros: Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.
Excellent 10.0
Pros: Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.
Okay 5.7
Pros: Close to airport
Excellent 9.7
Pros: Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.
Good 6.0
Cons: You did not give me the bill. Please send me the bill to manjeer@gmail.com
Okay 5.7
Cons: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.
Mediocre 2.8
Pros: My room was nice once I got into it.
Cons: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.
Good 6.0
Pros: Van driver went out of his way to help. The front desk staff were courteous and professional.
Cons: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.
Good 7.1
Pros: Good simple place to stay with close access to airport.
Cons: construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.
Okay 5.4
Pros: Staff was working hard. Price was decent.
Cons: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.
Okay 5.4
Pros: It was a nice stay, I did like the complementary breakfast th
Cons: The Hotel is a lil out dated and can use a remodel
Okay 5.4
Pros: I liked that the fridge and microwave where available
Cons: Poor water pressure and a lot of noise
Good 7.1
Pros: So the good, breakfast for the most part is a great selection, the beds were clean and comfortable, the staff were very friendly and the shuttle service was a life saver.
Cons: There is an expansive amount of construction going on around the hotel (not their fault but something to be aware of), hot water in the showers just doesn't happen which is odd because the bathroom sink 2 feet away will reach at least 10 or 20 degrees warmer, our room was very recently painted as evidenced by the fresh paint smell, we cracked our windows for the first day and it didn't bother us as much after that, and finally that breakfast, while they do have many of the staples to get you by the specialty items of the day are nothing to write home about, you'll get better pancakes and eggs at the McDonalds across the street.
Mediocre 2.0
Pros: Nothing
Cons: Water pouring out of light fixture in bathroom. Perhaps explained the disgusting smell of the room, though the odor in the second room was not better. Our two 10 year old children cried because they did not want to stay in a room that smelled so bad. When we complained, we were told no other rooms were available. Had it not been after midnight when we arrived I would have switched hotels.
Okay 5.7
Pros: Convenience of restaurants attached and proximity to O'hare and Convention center. The staff were very friendly and helpful. When our room keys didn't work originally, the woman at the front desk personally came up with us to make sure the new ones worked.
Cons: Upon arriving we were informed we had been given a room with only one bed, despite having four people listed and requesting a double bed room. Thankfully the staff recognized this and asked if we wanted a different room. There was a late night sports bar connected to the hotel that blocked out parking at night, had to drive to the top of the neighboring parking garage. The rooms were poorly maintained and ancient, with widows that wouldn't open easily and irritating curtains. The air conditioning unit didn't work at all except the fan, consequently the room was ungodly hot and muggy. The elevator was ancient and creaky and felt very unsafe.
Okay 4.8
Pros: Reasonable price Acceptable room quality and cleanliness Convenient to O'Hare airport with shuttles every half hour Reasonable facilities - breakfast, exercise room, snacks & quick meals (e.g. mac & cheese) for purchase by front desk Nice TV
Cons: Room wasn't cleaned before my stay ... or if it was, it was cleaned very poorly. There was a dirty washcloth hanging on the shower curtain, for example. No shampoo (I assumed this was because of the above, but based on other reviews, maybe shampoo just isn't a service offered by this hotel) Poorly-maintained rooms - missing grout & caulk, minor damage to walls and wallpaper, Check-in was a disaster; the desk clerk kept asking for a "voucher" that Kayak had theoretically sent me. Eventually, another member of the staff told her to just ignore it and I was allowed to check in after a 10 minute delay. And this was all after Kayak's "online checkin",m which apparently served no purpose whatsoever. Hotel was partially under construction, with paint fumes around where my room was located. I was not informed of this ever; I only knew because of the "out of order" signs on the elevator and the construction tape where my hallway ended and turned into a work zone.
Mediocre 3.1
Pros: Proximity to airport.
Cons: Slow draining bathtub. Old, slow elevator. Thin walls. Noisy. Paper-thin bath towels. They don't provide shampoo or conditioner.
Okay 4.5
Pros: Less than a mile to the Allstate arena and about 2 miles to the outlet mall. Great location for having a fun night out.
Cons: Very rude staff. The front desk attendant acted as though we, the customer, were an inconvenience for wanting to check in and ask if the complementary shuttle included a ride to the Allstate Arena. A member of our group called the front desk later that day to ask another question and was treated rudely yet again. If you are looking for cheap rates close to specific attractions and don't let rude staff spoil your fun, then sign up for this hotel. If you want to be treated like a paying customer who is trying to enjoy a relaxing vacation, avoid this place. Very rude staff. The hotel is older, so the years of smoking are soaked into the hallway. At least that's how it smelled. The room did not smell like this, but the temperature was difficult to regulate. The beds served their purpose, but there was no comforter. Just a thin blanket between two sheets. The room gave a dingy/unclean feeling from the walls to the carpet. I will definitely try a different hotel next time I visit.
Okay 5.6
Pros: The place is near O'hare.
Cons: 1. Arrived at hotel and they said I did not have a confirmation. More than an hour later Kayak told me they finally admitted that they had a "glitch" on their email system. Wasted couple of hours, but no apology from the hotel. 2. Waited for more than ONE HOUR at Rosemont Convention Center for the complimentary shuttle ride. Called the hotel three times. First time they said to wait and it should arrive every hour on the 15 and 45. Called the second time and they said they were very busy and there is a delay. Called the third time and they said they are busy and will come by when available!!! The driver finally came and told me NO ONE told him to come by in the past hour. In fact, he dropped off some people near by at the mall not long ago. He said he could have come by easily if he was informed. I can see several of the employees at the hotel do care about their guests. The assistant manager and few others could care less. They should simply go and get another job.
Okay 4.0
Pros: rooms were not clean, a bad odor welcomed us in room
Excellent 10.0
Pros: The Best Western is close to the Allstate Arena where my meeting was being held. Very helpful to me.
Good 7.3
Pros: Restaurant and Room Service were Awesome!
Cons: The rooms wreaked of cigarette smoke and there were stains on the ceiling.
Good 7.3
Pros: Clean and basic. Lobby under construction for possible remodeling. Restaurant nearby. Close to airport.
Excellent 9.6
Pros: How big the bed was and how comfortable it was and the bath room Was really clean
Cons: The hallways still had an old smoke smell to it
Best Western at O'Hare - Rosemont
Rated no. 15
7.2
Good 7.2
Based on 1,480 reviews
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