Best Western at O'Hare

Location

Pros: Close to airport

Good place to stay

Cons: You did not give me the bill. Please send me the bill to manjeer@gmail.com

Cons: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.

COMPLETE DISASTER - DO NOT STAY HERE

Pros: My room was nice once I got into it.

Cons: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.

Great staff - facilities need work

Pros: Van driver went out of his way to help. The front desk staff were courteous and professional.

Cons: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.

Staff seemed overwhelmed,

Pros: Staff was working hard. Price was decent.

Cons: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.