Overview

Prices are in Australian Dollars. close

Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
+1 312 427 3800

$122+

Overall guest ratings

7.0/10 Good
based on 8,471 reviews

Review highlights

  • 9.4
  • 8.0
  • 4.9
  • 4.6

Good to know

  • Great view
  • Wonderful sightseeing

Nearby

    show all

    About

    Location.

    Originally built in 1893 to house visitors to the World's Columbian Exposition, this hotel is across the street from Grant Park and less than 2 miles from Navy Pier.

    Hotel Features.

    Congress Plaza Hotel provides a lounge just off the lobby along with 2 restaurants. Gazebo Restaurant serves American cuisine in a casual setting for breakfast and lunch, while Rafael Steak House features Midwestern cuisine for dinner only. 25 conference rooms offer nearly 50,000 square feet (about 4,600 square meters) of event space and banquet facilities. Of special note is the hotel's Gold Room, decorated with gold-leaf trim and chandeliers, used for formal events. Complimentary wired and wireless Internet access is available in public areas.

    Guestrooms.

    Rooms provide tiled bathrooms with hair dryers and shower/tub combinations. All rooms offer free wireless and wired Internet access, pay movies, and premium TV channels. Extra touches include in-room safes and coffeemakers.

    Less More
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.0 Good
    based on 8,471 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      8.6 "86% liked the proximity to shopping."
      9.6 "Near to public transport, according to 96%."
      9.5 "City centre within easy reach, said 95%."
      9.8 "98% thought it was easy to get to the train station."
      7.8 "Easily accessible by car, said 78%."
      10.0 "Good access to the airport, said 100%."
      10.0 "Business sites within easy reach, said 100%."
    • 8.0 "Beach is lovely."
    • 7.2 "Good service."
      7.4 "74% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.1 "71% were impressed by the valet service."
      8.0 "80% said the concierge service was amazing."
      7.3 "Hotel security was great, thought 73%."
      8.2 "82% said the recreation staff was great."
      8.0 "80% were happy with the shuttle service."
    • 6.1 "Food is average."
      5.9 "Only 59% were satisfied with the menu."
    • 4.9 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      1.7 "Air conditioning was criticized by 83%."
      2.5 "75% had problems with the shower."
      1.4 "86% criticized the small bathroom."
      1.3 "87% thought the tv was sub-standard."
      2.7 "73% said the bathroom was dirty."
    • 4.6 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.5 "Breakfast is below average."
    • 4.1 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 1.0 "Disappointing wellness & sports facilities."
      0.8 "92% didn't like the fitness area."
    View all review categories

    Overall rating

    7.2 Good
    based on 3,642 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      9.6 "City centre within easy reach, said 96%."
      8.5 "85% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
      7.8 "Easily accessible by car, said 78%."
      10.0 "Good access to the airport, said 100%."
    • 7.1 "Good service."
      7.3 "73% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      7.1 "71% were impressed by the valet service."
      8.3 "83% said the concierge service was amazing."
      8.5 "85% said the recreation staff was great."
    • 6.1 "Food is average."
      5.5 "Only 55% were satisfied with the menu."
    • 5.7 "Average value."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.1 "Rooms are ok."
      5.2 "Only 52% said rooms were big enough."
      5.9 "Only 59% said rooms were clean enough."
    • 4.4 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 4.3 "Breakfast is below average."
    • 3.9 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      4.9 "51% criticized the plain hotel."
    • 0.9 "Disappointing wellness & sports facilities."
    View all review categories

    Overall rating

    7.1 Good
    based on 2,456 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      7.7 "Easily accessible by car, said 77%."
      8.5 "85% liked the proximity to shopping."
      9.7 "Near to public transport, according to 97%."
      9.8 "98% thought it was easy to get to the train station."
      9.6 "City centre within easy reach, said 96%."
    • 7.2 "Good service."
      7.5 "75% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.7 "77% said the concierge service was amazing."
      7.1 "71% were impressed by the valet service."
      7.6 "Hotel security was great, thought 76%."
    • 6.3 "Food is average."
    • 6.1 "Average value."
    • 4.7 "Not very clean."
      4.8 "52% said rooms were dirty."
      4.7 "53% thought it was rather dirty."
      2.5 "75% said the bathroom was dirty."
    • 4.7 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      4.8 "52% said rooms were dirty."
      1.6 "For 84%, the rooms looked old."
      2.9 "71% found problems with the furniture."
      1.4 "Air conditioning was criticized by 86%."
      2.3 "77% had problems with the shower."
      1.2 "88% criticized the small bathroom."
      1.4 "86% thought the tv was sub-standard."
      2.5 "75% said the bathroom was dirty."
    • 4.4 "Breakfast is below average."
      4.9 "51% said the breakfast was too expensive."
    • 4.3 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 4.0 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.0 OK
    based on 1,101 reviews
    • 9.4 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      9.7 "97% enjoyed the restaurants & bars nearby."
    • 7.0 "Good service."
      6.3 "63% said the reception staff was ok."
      5.8 "Housekeeping was ok, according to 58%."
    • 6.2 "Food is average."
    • 4.7 "Breakfast is below average."
    • 4.6 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.5 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      1.8 "For 82%, the rooms looked old."
      1.7 "Air conditioning was criticized by 83%."
      2.8 "72% had problems with the shower."
      1.3 "87% thought the tv was sub-standard."
      2.7 "73% said the bathroom was dirty."
      1.3 "87% criticized the small bathroom."
    • 3.8 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 0.9 "Disappointing wellness & sports facilities."
      0.8 "92% didn't like the fitness area."
    View all review categories

    Overall rating

    7.0 Good
    based on 1,270 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      9.6 "City centre within easy reach, said 96%."
    • 6.8 "Service is ok."
      5.9 "59% said the reception staff was ok."
      6.1 "Housekeeping was ok, according to 61%."
    • 6.1 "Average value."
    • 6.0 "Food is average."
    • 5.0 "Average cleanliness."
      4.5 "55% thought it was rather dirty."
      2.6 "74% said the bathroom was dirty."
    • 4.6 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 4.5 "Rooms are not good."
      1.2 "88% thought they were poorly maintained."
      2.5 "75% complained about the bathroom."
      1.3 "For 87%, the rooms looked old."
      2.9 "71% found problems with the furniture."
      1.7 "Air conditioning was criticized by 83%."
      4.4 "56% were disappointed with the minibar."
      2.4 "76% had problems with the shower."
      1.3 "87% thought the tv was sub-standard."
      2.6 "74% said the bathroom was dirty."
      1.3 "87% criticized the small bathroom."
    • 4.3 "Breakfast is below average."
      4.9 "51% said the breakfast was too expensive."
    • 2.9 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    great location
    old and rooms
    grant park
    lake view
    old historic hotel
    old hotel
    location was great
    peeling wall
    walking distance
    hotel in a good location
    great view
    stay great location
    old historic
    high ceiling
    old charm
    north tower
    location the room
    right on michigan
    history of the hotel
    old location
    More
    More
    More

    Photos
    Map

    Map

    Close