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Pros: "Crew and service were outstanding!"
Cons: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."

Cons: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."

Pros: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Cons: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."

Pros: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Cons: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."

Pros: "People were friendly - from check in right through to disembarkment."
Cons: "Not applicable"

Cons: "Tight seating."

Cons: "Cancelled flight"

Pros: "The food"
Cons: "My 12 hrs layover in Japan."

Pros: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Cons: "Flights should enter from back to front that way you're not waking over people to get your seat.-"

Pros: "Best airline I have ever flown."

Pros: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."

Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."

Pros: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."

Pros: "The service, more leg rooms and flight attendants were very friendly."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Great tasting food, and nearly constant beverage service."

Pros: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"

Pros: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Cons: "Small airplane"

Pros: "Service was polite and efficient"
Cons: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."

Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "This was an AA flight.I never expect excellent service from AA."

Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."

Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."

Pros: "food"

Pros: "Very comfortable, good movie/entertainment choices, great crew"

Pros: "The hospitality of the crew"

Pros: "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"

Pros: "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."

Pros: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."

Pros: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Cons: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."

Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Comfortable plane, good service"

Pros: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Cons: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."

Cons: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"

Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."

Pros: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"

Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."

Pros: "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."

Pros: "The crew was very good and consistently accommodating"
Cons: "Nothing actually"

Cons: "Food was not good."

Pros: "full service"
Cons: "long flight"

Pros: "The flight attendants were very accommodating super friendly."
Cons: "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"

Pros: "Flight attendants were great and very accommodating. They made the flight comfortable for all passengers. The entertainment was decent, some recent movies. Overall a pleasant experience."
Cons: "There was no choice for vegetarian/vegan meal options on the flight. This was my biggest complaint. Having a meal option is crucial when you are flying for 10+ hours. It is 2016, the vegetarian/vegan community is growing, and it is unfair that there was no choices. Luckily, the snacks were vegan friendly and the kind staff tried to put together a meal of veggies, fruit, and as many rolls as we wanted. If this wouldn't have been the case, the flight could have been a lot worse. Consider giving the meal preference choice to people. Not everyone eats meat, and many have an allergy/intolerance to dairy."

Pros: "Everything was so good. flight attendants were great. plane wasn't full so there were empty seats. plane was super clean and nice. can't recommend them enough."
Cons: "food was only decent, but it's probably just my personal taste"

"Food was not good at all"

Pros: "The crew was awesome. They went above and beyond."

Pros: "Crew was friendly, eager to help. Flight arrived on time."

Cons: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."

Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."

Cons: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"

Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

Pros: "The food and the crew were great."
Cons: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."

Pros: "Good"
Cons: "Good"

Pros: "Good"
Cons: "Good"

Cons: "If there was no delay."

Pros: "Nothing."
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."

Pros: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."

Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."

Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."

Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"

Cons: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."

Pros: "Staff were very helpful and very foamy and comfortable seat"
Cons: "No boarding zone number called in economy"

Pros: "The crew are all nice and helpful"

Cons: "Same as above"

Pros: "Excellent service."

Pros: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Cons: "Deception at the time of booking"

Pros: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Cons: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."

Pros: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."

Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"

Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"

Pros: "The crew are so courteous and helpful."

Pros: "It was a fast flight, the crew was very accommodating and it was very comfortable."

Pros: "Customer service on ANA was as stellar as always."
Cons: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."

Cons: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."

Cons: "The food was not as good as in my previous flights."

Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"

Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Cons: "More frequent offer of drinks to passengers"

Pros: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Cons: "Again, would prefer a larger selection and more change with movie choices."

Pros: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Cons: "wish they had more movies choices from the u.s."

Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"

Pros: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."

Pros: "Free alcohol on international flights is always a plus."
Cons: "The movie selection was not as expansive as I've seen previously."

Pros: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"

Pros: "The ANA stuff at Chicago airport is nice and helpful"
Cons: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"

Pros: "Nice crew, clean lavatory"
Cons: "Had a chance to select seats only for return flight Seats were too narrow"

Cons: "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."

Pros: "As long as I didn't fly on united"

Pros: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."

Pros: "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."

Pros: "pleasant service. no surprises, delays , etc. thank you."
Cons: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."

Pros: "The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met."
Cons: "For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good."

Pros: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."

Pros: "Service and so much free drink."
Cons: "Nothing"

Pros: "Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great."
Cons: "Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!"

Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"

Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."

Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"

Pros: "The crew Were exceptional ."
Cons: "If The seat recline could go down a bit more innpremium economy, that would be perfect"

Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."

Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Cons: "Nothing"

Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."

Pros: "The crew was amazing. The seat were uncomfortable"

Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."

Cons: "The toilets were a little unsanitary."

Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."

Pros: "Flight time"

Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."

Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"

Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."

Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Pros: "Everything From the food to the drinks to the comfort"
Cons: "Nothing"

Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."

Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"

Pros: "Spacious economy class seating and great service"

Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."

Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Nothing"

Pros: "Crew"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"

Cons: "I am a vegetarian and they served a chicken piece along with my main course."

Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Pros: "Service was great especially the food"

Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."

Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"

Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."

Pros: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Cons: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."

Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."

Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."

Pros: "Great flight and entertainment options, friendly crew, free wine :)"

Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Cons: "It is really good experience. All the flight attendants are good"

Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."

Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."

Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."

Pros: "they even addressed me by name"

Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"

Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"

Pros: "Excellent experience as usual by SIA."
Cons: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."

Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"

Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."

Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"

Pros: "everything great, every time again"

Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"

Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."

Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"

"Never let me on flight bc of Covid requiremrnts"

Pros: "GOOD FLIGHT"
Cons: "NONE"

Pros: "We really enjoyed this airline"

Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"

Pros: "Excellent crew and great food."

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"

Pros: "Yes"
Cons: "Very happy on Doha to ORD"

Pros: "Crew was wonderful. Entertainment very good."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Cons: "Food was atrocious!"

Pros: "Crew was nice, attentive and very helpful"
Cons: "More leg room"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."

Pros: "Good staff and service"

Pros: "Excellent crew and plane. Not very crowded."

Pros: "Hospitality and food."
Cons: "Seats are not comfortable."

Cons: "the returning flight from Doha to Chicago was absolutely old and small."

Pros: "Everything was great"
Cons: "Everything qas great"

Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"

Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "Friendliness of staff. Cleanliness"

Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"

Pros: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."

Cons: "Dirty old plane"

Cons: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."

Pros: "Great on board bar"

Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"

Cons: "Crew members were not concerned. Service was not proper and on time."

Pros: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Cons: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Nothing at all"
Cons: "Everything"

Pros: "My family was happy with the service provided by Qatar airline."

Pros: "First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI)."
Cons: "The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!"

Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"

Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."

Pros: "Good staff and service."
Cons: "Too long a flight and require more leg room and reclining seats to be more comfortable."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Cons: "No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off ."

Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."

Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"

Pros: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Cons: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."

"I wish the food tasted better."

Pros: "It was a quiet flight"
Cons: "All good"

Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."

Pros: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"

Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."

Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Cons: "N/a"

Cons: "too many little children"

Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."

Pros: "Good food friendly staff"

Cons: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."

Pros: "the crew are nice"
Cons: "food limited selection"

Cons: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."

Pros: "Excellent food, entertainment options, staff was great with the exception of one. Plane entertainment technology varies from route to route."
Cons: "Dubai airport is highly disappointing. The bathroom situation is atrocious! I am not exaggerating when I say I waited in line of 25 and 35 women two different times! The men’s situation isn’t ideal but is no where near the problem that is the women’s restrooms. The boarding process is mildly confusing - there is no public drinking fountains but if you buy water you are not allowed to take it to your gate. This info isn’t posted anywhere and makes no sense bc you purchased the water after you were checked through security. Also this rule truly only applies to women. A stewardess showed preferential treatment to someone who looked more native than us and then didn’t apologize. I understood the customer was upset so the flight attendant was trying to pacify the lady/couple but at least apologize for being rude. Dubai airport very much favors men and I would never travel without my husband. I would fly Emirates again but it won’t be my top choice and I won’t be going back to the Dubai airport anytime soon."

Pros: "All of the above"
Cons: "Nothing that i didn't like"

Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"

Pros: "Crew, food, service"
Cons: "No respect from other passengers, lots of kicking seats, pulling on seats, babies crying. I will not take an Emirates flight from Dubai to Chicago again. I will choose another airline."

Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."

Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."

Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"

Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."

Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"

Pros: "I liked the meals"
Cons: "It was hard to push my chair back"

Pros: "Seat comfort and some cabin crew we're really kind"
Cons: "My screen was not very responsive to touch. Was challenging to navigate. I couldn't clearly hear the PA announcements"

Pros: "Hospitality and food"

Cons: "Seat assignment and boarding process"

Pros: "Crew were very competent and nice."
Cons: "There was not enough overhead space for my carryon bag, so had to go further back in the plane to find space, this caused a problem when disembarking."

Pros: "Good Price with on first priority"
Cons: "N/A"

Pros: "Friendly crew"

Pros: "Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)"

Cons: "Usually I have enjoyed the food but the food on the return flight was not palatable."

Pros: "Service was too notch. Economy Class was a bit tight for such a long flight. Still a great experience. Thank you."

Cons: "70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,"

Pros: "Flights were booked back in May and Emirates did not make major schedule changes"
Cons: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."

Pros: "Great selection of entertainment available."
Cons: "Seat space was very tight, and my seat was broken (would not recline). Also, a toddler screamed for over 6 hours straight with no intervention from the parents or crew."

Pros: "On time and cheap flight"

Pros: "I did not like the vegetarian food that was offered"

Pros: "The staff was very friendly"
Cons: "food choices and entertainment options could be better"

Cons: "We specifically reserved AVM meal option and couldn't get that on flight. It appears that it was not only us but many passengers who reserved AVM meal option were complaining about not getting one. On 14 hours long flight not getting a good of your choice is bad."

Pros: "Everything is perfect."

Pros: "Excellent crew and entertainment"
Cons: "Restrooms needed cleaning And Boarding were unorganized"

Pros: "Crew"
Cons: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."

Cons: "Leg space is very little.. Rest rooms were messy after a while."

Pros: "Treated superbly!"
Cons: "Absolutely nothing."

Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"

Pros: "Very helpful crew"
Cons: "I like almost every thing."

Pros: "Kind flight attendants food."
Cons: "Too crowded."

Pros: "Like everything"

Pros: "Overall had a great flight.. Timing was good! Good food and very friendly staff. Love to travel with emirites again."