Flights to Illinois

Cons: Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal.

Pros: Crew very friendly, nice airplane, clean

Cons: more room in economu

Pros: Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait.

Cons: Food was mediocre. Coffee and tea were like warm or cold.

Pros: flight was great

Cons: food could've been a little better

Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)

Cons: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.

Cons: They couldn’t find my reservation. I almost missed my flight.

Pros: Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel.

Cons: I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all.

Cons: It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz

Pros: Flight attendants were amazingly awesome !

Cons: Foooood Asiana airline foods are worst

Pros: The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard).

Cons: The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330).

Pros: The ctew was awesome, super sweet and very acomodating

Cons: Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it

Cons: Everything was excellent.

Pros: The flight timings and the arrival time

Pros: Yes

Cons: Took off late. Other than that very comfortable and great experience

Pros: Very comfortable seats. Ability to pre-order meals to meet dietary restrictions.

Cons: Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight.

Pros: The food was great and I was glad they had such good vegetarian options. It was nice they gave us pillows and blankets.

Cons: It was an overnight flight and they had the lights on for a long time and kept coming by to hand out things which made it hard to sleep but it was still nice they gave us the attention. I’d also like to see fewer wasteful disposable food containers.

Pros: I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable.

Pros: Great service. Clean plane, good seating

Pros: Planes were good with good leg room

Cons: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Pros: Good aircraft

Cons: Check in could not be done earlier and was not enabled and helpdesk did not help. Seats kept changing till the last moment

Cons: Clogged sinks

Pros: Departed on time. Seat was ok.

Cons: Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.

Pros: Checking in, bag drop, and boarding were all super fast and easy. Flight was on time.

Cons: Nothing!

Pros: The service was fantastic

Cons: The plane was very cold inside they need keep the cabin warner

Cons: Basic flight with no frills

Cons: Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good.

Pros: Yes

Cons: Nothing

Pros: Safety

Cons: The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!

Pros: I liked that there was food available and that they offered complimentary snacks and drinks. Some of the crew members were nice and offered good service. I liked that they offered some type of entertainment and free wifi.

Cons: I didn't like that some of the crew members were not very nice. I also disliked that some of the crew members drove the food/beverage cart violently through the isles and saw as one of the crew members rammed into another person's leg, to only say "oh sorry" and kept on going. This same crew member missed picking up the trash from an entire row and was throwing trash on the floor. She was more interested in caring for a baby on board (not sure if it was her daughter or family member) than the rest of the passengers. I also didn't like the seats were so close to each other, the person in front of me almost hit my face when he reclined his seat all the way back. There wasn't much room to breath let alone stretch.

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

Pros: Everything else.

Cons: The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount.

Pros: Premium Economy had plenty of legroom. Food service was comparable to business class.

Cons: Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good.

Pros: Quick and easy

Pros: Amazing airline and seem less travel

Pros: Amazing crew. Airline was awesome .. seem less

Pros: The plane, seat, food, amenities, staff, etc were all world class

Cons: LAX immigration is a nightmare but not NZ fault.

Pros: The entertainment was excellent and so was the food.

Pros: Crew was nice, despite multiple hoardings and time delays.

Cons: Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou

Cons: I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out.

Cons: Snacks

Pros: Boarding was easy.

Cons: I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can.

Cons: The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in.

Pros: Nothing

Cons: Customer service

Pros: Die Sitze waren richtig bequem, es war ein neues Flugzeug. Auch in der Economi hab ich sehr gut gesessen.

Cons: Maybe it is foot to have one German Stewardess, I had one chinese / englisch Speaking ones.

Pros: There were a lot of empty seats around

Cons: If there were so many empty seats maybe allow people to spread out more

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Pros: Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver.

Cons: On time fights would have made our day better and less stressful.

Pros: On time

Cons: Late start of check in

Cons: After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it.

Pros: Great flight

Cons: It was perfect.

Cons: I fly regular this was an excellent flight

Cons: If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful.

Pros: flight was great

Cons: food could've been a little better

Pros: Bulk head seats were great.

Cons: It would have been nice if it had not been almost 2 hours late!

Pros: yes amazing crew! thank you so much!

Cons: perfect already!

Cons: Air New Zealand needs to get onto the TSA Precheck program and the agent at check-in (in the biz line) started scolding me for not meeting the economy baggage allowance (only 1 small 7kg carry on), but everything else was perfect. Best biz class flight I’ve ever had, mostly because of the cabin crew

Cons: Excellent

Pros: Nothing spectacular.

Cons: The headrests won’t stay up. And it’s hot.

Pros: Delta in flight entertainment is great.

Cons: Always delayed.

Pros: WiFi and Entertainment

Cons: Hh

Pros: Great customer services On time Clean Everything was perfect . Also they didnt have more chicken food since i don’t eat pork so one of the flight attendent gave me her food so i could nt be starving . Thats was amazing from her . I dnt remember her name but just wanna say thank you

Pros: Nothing terrible

Pros: I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet.

Cons: The services of the flight information and the slot of earphone was not working.

Pros: Yes

Cons: Everything was great

Pros: Good crew

Cons: Service could have been better

Cons: My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again.

Pros: Nothing.

Cons: Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty.