- Many airports in Australia and New Zealand have no place to sit at the gate - Boarding was a little disorganized but pretty fast - Interesting food served on board. Why a New Zealand airline had 3 choices for lunch and 2 of them are Mexican and the last one was Macaroni and Cheese? - Flight Attendants are nice and helpful. - Neither of the USB charging ports for the two of us are working? Our phone drained of charge after 13+ hour flight so when landing we cannot call anybody for pickup. - Internet service was free, but connection was so bad that nothing seems to get through - Beside Internet, other entertainments were excellent
Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.
mechanical issue, so delayed take-off (hence the low boarding rating) and made a number of people miss their connecting flight. Also took a long time to get our checked baggage. I luckily made mine with 5 minutes to spare, but it was nerve-racking.
The flight was smooth and on time. Entertainment options were lacking and there was no food, other than some very boring snacks.
Check in crew member was very helpful, nice and excellent service👍
Lost my luggage and brought someone else luggage to my airport.
At Coolangatta International it is difficult to hear voice boarding announcements when away from screen announcements.
Couldn’t request a vegan meal somehow but I noticed other people getting them
Carring crew, nice ambiance of the cabin, comfortable beds, good food well served. We liked everything.
Just a hiccup being added to the NZ Traveller Declaration a bit late.
The biggest problem was that I originally had a seat in the first row of premium economy as I had booked months earlier. I checked in and my boarding pass showed the seat in the first row as I had specified. When I got to the gate, the agent took my boarding pass and changed my seat to one in the last row in premium economy against the window. I had specifically booked the first row early for the legroom and for my ability to easily get out and use the restroom when I needed, since I do that quite often. The gate agents explanation was that the food tray on the seat in the first row was not working, so they gave me the seat in the last row. However, when I got on the plane, somebody was sitting in my original seat, and they sat there for the whole 14-hour flight with the tray working perfectly well. I was cheated by someone at the Cathay gate in Hong Kong. It was an outright, unforgivable lie by the gate agent or someone else at Cathay Pacific. I think this is very poor and inexcusable conduct by the people at Cathay Pacific. Perhaps somebody paid the gate agent extra money (bribe)to switch my seat and make it very difficult for me, or something else, but t was a sad experience and a very negative mark on Cathay Pacific.
Good. However the passenger in the search next to mine kept coughing. When we landed in Dallas we had to pick up.bags instead of going strait to the destination (which passengers do in Atlanta)
In between two meals period they're not providing something like banana / cup noodles or bugger. It's really fell sad that I was asking have to wait for 3 hours for second meal. (breakfast)
The crew are timely, friendly and professional. I was very impressed.
They overbooked the flight and reassigned my seat. To add insult they lied that my assigned seat was broken and promptly gave it to someone else
Jain veg meal I opted was super in taste but there was no sweet/desserts with it. I was a big missing in the meal...Please add some sweets to end the meal with 😊
The go to HK trip will easily giving jetlag, but coming back to Chicago has no jetlag because of the time taking off matter.
Just want to do a little more clean up so does not smell like urine.
Wanted different plane design with an additional bathroom at the back of the plane.
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
Small twin prop plane. Basic flight. Food was half a chicken & pesto sandwich. As the flight departed after 12pm alcohol was available. No on board entertainment. No wifi services.
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
Very good overall. Highly recommend for all flying to Australia
Qantas is always subpar beyond comfy chairs for a domestic flight
A few more inches of legroom is all i ask
Poor! This flight was delayed 14 hours. There was no assistance in helping customers find other routes to their destination, nor any other kind of support. It was a chaotic experience. I'm not likely to fly with AA going forward.
Airline running better than post Covid, proper boarding process now implemented, some aircraft feeling a bit old and tired, crew fine, online experience better.
Their aircraft are old and amenities lack way behind other international carriers leaving from BNE. Even in economy
Top notch service, good selection of snack and meal options, generous accommodation for luggage, and great selection of in cabin entertainment. I really appreciate the offering of pillows, blankets, sleep mask, tb&paste, and earplugs. The only complaint I can make was that my seat was horribly uncomfortable and lacked cushion.
An extremely long flight packed in like sardines. But they feed you often with meals,drinks and snacks. They have a lot of movies and audio books
No problems other than no seat back entertainment. Everyone was very pleasant
No notes; this was an excellent flight that was quick and comfortable!
Snacks and drinks should be served together and air hostess was not supportive with no smile which was kind of disappointing.
After 3 hours of delays, they ended up cancelling my flight. And although I could purchase one-way tickets to get to my destination, they would not offer me these flights as compensation for the cancelled flight, and I didn't end up making it home until 13 hours after I was originally supposed to arrive. It made for an extremely strenuous end to an otherwise good trip.
It's kindof ridiculous that your system is even asking me about this since my flight was canceled and I wasn't rescheduled.
Bad service as well. Another 3hr delayed flight from chicago to Charlotte.
Very bad service the way back we was on the way for r two days very bad condition and waiting for luggage till now
United had no (zero) record of our flight. It took over an hour of us standing in line with surly employee while others waited to get resolved. I have never experienced such poor service and poor empathy.
Or the greatest and it ended up picking us up from Chicago to Toronto not sure who was tesponsible for the 4 hr delay. United should have been properly prepared for a scheduled flight from Austin to Chicago and they were not.
My flight was overbooked and they would not let me board. I had to book another flight and pay the full amount of that flight. I did not get any help at all from Air Canada or United Airlines.
