Daily cleaning, installation of cabin HEPA filters on flights from Brisbane to Chicago O'Hare Airport
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Scores according to KAYAK customer reviews
Cons: "Have no recommendations...everything was great"
Pros: "The crew was fantastic"
Cons: "I was very uncomfortable in my seat. I purchased a seat with more leg room but didn’t know that exit seats don’t have the same width as other seats so my hips were in the seat tight. I wish I would’ve known this before I bought the extra legroom."
Pros: "Crew was very friendly and plane was on time. Food was good and also had various snacks in between meals. One of the things I liked most was that they had nitenacks in the restroom."
Pros: "Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable."
Pros: "Comfy seats (no need for pillow), large touch screen, generally clean"
Cons: "Better food. I love airplane meals and been on many different airlines and sad to say, eva air has the worst food out of all of them"
Pros: "The price. The staff was professional and friendly."
Cons: "Everything was good."
Pros: "Free food!"
Pros: "The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing."
Pros: "Crew was great and food was good toom"
Cons: "Might be out of your control but the turbulence got pretty rough at times and was alot more than any of my flights I've been on."
Cons: "The flight was great"
Pros: "Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft."
Pros: "EVA Air is an excellent overall airline."
Pros: "Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful."
Pros: "EVA Air has just got it figured out, solid from boarding to departure"
Cons: "Faster airplanes, or I could pick shorter trips"
Pros: "Very comfortable flight, many amenities included. Meals were excellent. Hospitality was exceptionable."
Pros: "The plane wasn't full and we could spread out. Food was fine."
Pros: "Flight left on time , flight attendants made the flight great"
Pros: "Was a way home. Bathroom clean"
Cons: "Food was terrible. I’ve flown with Eva many times but the food is worse than ever. If your Chinese you can put seat back in meal service but if not Chinese must obey rules. The entertainment has very little to offer for such a long flight. So board. The seat is very uncomfortable and deflated seat is painful to my back. Flight overbooked in economy and many seats available elsewhere, they should offer for a little more money but leave empty while everyone is crammed like sardines"
Pros: "I like the whole round trip flight. from smooth and fast boarding process to big leg room for my premium economy seat. Food are good with 2 choises and staff are pleasant."
Cons: "Nothing I don’t like"
Pros: "Great fried fish for pre-ordered meal. Comfortable crew service for whole flight."
Pros: "Feeling much better than others"
Pros: "plenty of movies to watch."
Cons: "the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken."
Pros: "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
Pros: "Great crew, impressive washrooms, food was wholesome and warm"
Cons: "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
Pros: "Everything about my flights.."
Cons: "None.. they were very acoomodating of my request esp my seats"
Pros: "I liked that the Airline was very accommodating in arranging an alternate flight for me, after they caused me to miss my Connecting flight in Taipei, due to the delay in Hong Kong. I didn't mind being redirected through Seattle first, and then on to Chicago, but. . . . ."
Cons: "The 1hr, 40 minute delay in Hong Kong ended up costing me 11 hours of additional travel time to reach my final destination. The Airline arranged for the last leg of my flight to Chicago from Seattle to be on a different Airline, and it wasn't so comfortable. Arrangements were made by the airline in Taipei for my flight out of Chicago for me also, but with a 4 hours layover and on a "Standby" condition. This I didn't understand because there was a much earlier flight leaving Chicago on this same airline and it wasn't full. Staff at the ticket counter did eventually correct it to the earlier flight for me."
Pros: "I Like the AirPlane d staff but not d food.There food should needs improvements it looks ordinary."
Cons: "Absolutely their “FooD” a lot of riders or my friends & family complains their food."
Pros: "Seat is comfortable, washroom very clean"
Cons: "So far none since this is my second time in Evaa Air."
Cons: "We love there service no complaints"
Pros: "First time flying , smooth journey, nice in plane entertainment, food, crew etc"
Cons: "TAIWAN airport has free half day tours."
Pros: "Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall"
Pros: "food is good"
Cons: "night hour flight"
Pros: "Comfortable flight. Crew were friendly and attentitive."
Cons: "English speaking movie content was sub par."
Pros: "everything done well and professionally"
Pros: "Crew were attentive.though tone of voice is not friendly the one doing announcement lady"
Cons: "Food is good though not as good before. Porridge was good though!"
Pros: "Love this airline! Their efficiency is amazing and the customer service was just as great!"
Pros: "I love the price, all staff was kind and helpful and the seats are comfortable."
Cons: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Pros: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Pros: "great service!"
Cons: "The food"
Pros: "In economy the seats recline more than your average airplane and also there's a bit more leg room so on a long flight this is a big plus. I also liked the fact that the washrooms are kept very clean during the flight and they offer toothbrush with toothpaste."
Cons: "Overall I liked everything is a very good airline. The flight attendants rush you too much for everything, that bothered me a bit."
Cons: "The food was not as good and they could have offered more drink/water service."
Pros: "Comfortable seats. Godd leg room. Nice staffs. People sre friendly. Clean bathrooms all througout the flight. Impressive airline"
Pros: "Services were excellent. My daughter spilled her drinks on me, and I didn't have any change of clothes, asked for help and get pants from the crew to change."
Pros: "Flight attendants very nice."
Cons: "Old movies. Need more drink service on 14 hour flight."
Pros: "Overall good flight. You get what you pay for. Staff was wonderful."
Cons: "In flight entertainment could have been a bit better, but other than that it was a good flight."
Cons: "Sitting for 15 hrs"
Pros: "Crew attention to detail, comfort, food, overall experience, clean restrooms"
Pros: "Staff was courteous and attentive especially to the older passengers"
Cons: "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."
Pros: "Crew was great"
Cons: "nothing stands out to be improved"
Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19 still waiting for refund ??"
Pros: "Staff was efficient and pleasant. The food was excellent and nicely served."
Cons: "The lie flat seats were narrow and not very comfortable."
Cons: "- The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool."
Pros: "Newer aircraft. Fantastic service"
Pros: "It got me from a to b"
Cons: "I'm just not going to go with Etihad in the future."
Pros: "Well, it got me from Point A to Point B I guess"
Cons: "You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts"
Pros: "The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget"
Cons: "No airline has ever treated me this poorly. I hope this never happens ever again to anyone"
Cons: "No sweets were served in any meals. Not even a chocolate candy."
Cons: "Smaller leg room than other airlines"
Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"
Cons: "It was bit long. Especially long hault at abudhabi."
Pros: "Surprised that they have stopped giving the little toiletry packages"
Pros: "I liked everything but I still could not find out if I was getting credit on the frequent flyer sustem"
Pros: "Staff was efficient and friendly."
Cons: "Just did not care for the meal that had spicy taste and no meat. Did like the chicken and mashed potatoes and green beans."
Cons: "The seats were cramped, small compared to the flight I took from JFK to Abu Dhabi. Again, The boarding was delayed and no announcements were made. I am saying this despite I prefer Etihad for my international flights. This time the experience was lame."
Pros: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."
Pros: "Timings r good"
Cons: "Service bad no comfort In the flight means congestion in seats"
Pros: "In flight entertainment"
Cons: "Air con too cold"
Cons: "Since our custom and emigration checking was in Abu Dhabi, in Chicago, the flight used a domestic terminal. For our final leg of the flight, we had to haul all six pieces of luggage from terminal 5 to terminal 3. Then we were told that our American Airlines flight from Chicago to Kalamazoo is not a valid one. So we were booked to a different flight 12 hours later. We had to stay in Chicago for 12 hours on our own. Neither Etihad nor American Airlines provide any support for that time period in Chicago. Since it was Etihad ticket, According to international norm, Etihad should take the responsibility for this problem and compensated passengers."
Cons: "Same type of food. They ran out dinner so served the previous entree. Turn the crew light on for water. No air hostesses showed up."
Pros: "Food was excellent! Crew was friendly"
Cons: "Our Chicago to Abu Dhabi flight was delayed by over 6 hours Our Abu Dhabi layover was long, because the airline ended up canceling/delaying the connecting flight"
Pros: "Flight on time."
Cons: "1. Seat changes are done last minute despite booking the seats online with out informing us. I felt that there was no point securing online seating early. Difficult to adjust seats in the last minute. I was separated from my family. Given wrong information about seats. Had to real work with staff to finally get seats adjusted. Not very easy to work staff. Understanding of English is not that good. 2.Had problems checking the luggage all through despite connection was through star alliance. 3.Had to wait in airport in transit to get boarding passes. Did not understand why it was despite having booked seats early. 4.Seats provided were not good. 5.Also head phones didn't work. I told staff three times and still no response. Finally gave up i had booked because ratings were good. But service was not even close to expectations. Dissapointed."
Cons: "I wasn't able to take the flight for the reasons mentioned above."
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Pros: "Timings good."
Cons: "Wheel chair assistance very poor, I suffered a lot."
Pros: "It was such a long flight with almost 15 hours of travel. So, I was bit worried. But the flight crew was all set to make us comfortable. Their patience, attention to all requirements and efficiency really impressed me."
Cons: "Food wasn't great."
Pros: "A wide variety of entertainment available on board"
Cons: "The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Cons: "In the waiting area there was a smoking cabin nearby. It wasn't sealed properly and you could smell the smoke all around the gates. It causes me to cough. It would be nice if the room had 2 doors or else was located down a corridor away from the gates."
Cons: "I couldn't sleep on the plane."
Pros: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Cons: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."
Pros: "Excellent crew."
Cons: "Seat in front reclined too far back Fewer food options despite pre-requested meal."
Cons: "I had to wait more than an hour when I pushed the help light button, even though there was no troubles in the air! Also, I asked for a cup of water couple of times, well over 30 min, and I only got that cup with the meal!"
Pros: "Services n hospitality"
Cons: "Washroom maintenance can be better."
Pros: "Goo entertainment options"
Cons: "entertainment options shut down too early and when plane is on the ground"
Pros: "Fantastic crew! Good selection for tv, food was good. Baggage checked all the way through, no problems or complaints at all. Will definitely fly Etihad again."
Cons: "Hair was served in the food and the etihad airlines did not do anything other than offer a mere 10k goodwill miles and said even that they don't do but we're doing me a favor by doing so. I would never travel again on this airline ever."
Cons: "Last two flights with Virgin Australia (not Etihad) were very late. Va decided to cancel my booking on my international connection even though I could make it. VA DID ALL THEY COUKD TO MAKE SURE I MISSED MY CONNECTION."
Cons: "I mention below."
Pros: "On time / shedule ahead departure or arrival."
Cons: "Seating arrangement."
Cons: "Food. Not served according to the menu. Kochi to Abu Dhabi -vegetarian. Abu Dhabi to Chicago __vegetarian no options. -Vegetarian food not tasty.At last before landing in Chicago some non veg."
Cons: "There was a bad odor of the bathroom, also I asked a blanket from the crew, then after 20 minutes I got it. Also the little rude dealing from the one of the crew. Little islamic programs"
Cons: "They took close to one hour to check us in and give us boarding pass. Once it was delayed, with no time to get things in time for security and boarding we had to rush with two kids. Although there was one checked bag allowed for infant according to the reservations they charged us 100$ for additional bag. Despite them delaying the Check in process they said if I don't pay for the checked bag I will miss my flight. This is becoming more and more of a problem with American Airlines and looks like Etihad cares less for this and they simply told me in Chicago that it was American Airlines issue and not theirs! This is totally frustrating and I will avoid American Airlines connections And future flights with Etihad as well. International travelers watch out for connections with American Airlines."
Cons: "Wheelchair facility should be prompt. we had to wait for an hour to get it.. Also it is not that spacious.."
Cons: "The guy in front of me reclined and I couldn't even use my tray at all. Had to hold me food and drinks in my hand. Unbelievable!!!!!! Horrible experience."
Pros: "Everything else."
Cons: "In other wise excellent service, carry on bag size policy is not practical, Please keep it similar to other airlines. Please don't expect us to get a separate bag size to fly on Etihad. This one headache which could remove Etihad from our future travel consideration."
Airlines flying from Brisbane to Chicago O'Hare Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Brisbane to Chicago O'Hare Airport
Masks required on board, masks provided on flights from Brisbane to Chicago O'Hare Airport
Social distancing seating
Middle seats unavailable to book on flights from Brisbane to Chicago O'Hare Airport
Testing for antibodies, testing for symptoms for flights from Brisbane to Chicago O'Hare Airport
Waiving of change fees. Search flexible flights from Brisbane to Chicago O'Hare Airport