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Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."

Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."

Pros: "Very helpful staff. Easy check in. Comfortable seats."

Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"

Pros: "We had a 4,5 hours delayed.. :("

Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"

Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"

Pros: "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
Cons: "Nothing"

Pros: "I got an upgrade!"

Pros: "Wonderful crew!"

Pros: "Able to accommodate many dietary requirements and friendly crew"

Pros: "Great crew, good food selection."
Cons: "Everything was good"

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "food is above average."
Cons: "Cramped leg room for long flight"

Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."

Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."

Pros: "Food, pleasant and helpful flight attendants"
Cons: "Long layovets"

Pros: "the staff"

Pros: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."

Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."

Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"

Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."

Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "leg space was better than with other companies"

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "The airplane and all crevices"
Cons: "None"

Pros: "food was great flight attendants are courteous and reliable"

Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."

Pros: "Everything worked as planned."

Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."

Pros: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."

Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."

Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."

Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."

Cons: "nothing"

Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."

Pros: "The flight was smooth boarding and sailing with excellent service."

Pros: "full service"
Cons: "long flight"

Pros: "Everything on the 787 except the seats in Biz Class"
Cons: "Biz class seats on this 787 recline to almost flat, but not flat & the remaining tilt is enough to make you slip toward your feet, so it's less comfortable than 777 biz class seats"

Cons: "Flight network they scam my money and time"

Pros: "Great personal entertainment center with a USB port for charging and lots of new release movies. Food was better than average. Leg room and seat width I think are also better than average in economy. Staff was friendly and spoke various languages fluently. The direct flight from SFO to Haneda (the smaller and closer of the two airports in Tokyo), was almost twice the price of China Air with one stop over, but I would definitely fly JAL again!"
Cons: "Seat cushion was a little thin and the seat was hard. (Perhaps maybe it's a reflection of Japanese being used to sitting and sleeping on the floor?)"

Pros: "Great crew! So polite, cheerful and accommodating all 14 hours of the flight! Great plane as well."
Cons: "Could use more variety in the entertainment package."

Pros: "Boarding was very quick and smooth. Apparently most people just have a small carry on item (not two as I typically see in US domestic flights)"
Cons: "Even though I flew economy, JAL's economy is significantly worse than other American airliner's economy."

Pros: "Good quality aircrafts"
Cons: "There was no non vegetarian meal available."

Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."

Pros: "Food and entertainment on board was good"
Cons: "They delayed boarding by over 30 mins (without any notices on any screens), and then kept us on the flight for another 30 mins after doors shut before pushing back from the gate. Overall flight was delayed over an hour. The pilot tried to make up the time on the way, and we had a connection officially scheduled for 45 mins layover. We requested the crew if we could disembark earlier but she said no. We missed our connection."

Pros: "crew service on time arrival and departure customer service, in general"
Cons: "inflight entertainment could be better food could be better"

Cons: "I found the bed rather hard for sleeping on my side. When I awoke, I was stiff and sore."

Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."

Pros: "Plenty of entertainment variety."
Cons: "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."

Pros: "Staff were friendly and helpful"
Cons: "It would be great to have just a little more seating room"

Pros: "Everyone was friendly, helpful, mindful of children. I especially likes the feeding of my 2 year old first. We had a seat issue that was quickly and easily accomodated. Everyone wore a smile, none of which seemed "forced.""

Pros: "Crew was very courteous"
Cons: "Didn't like the comfort, and what entertainment?"

Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"

Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."

Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"

Pros: "Very pleasant and comfortable flight."
Cons: "NA"

Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Cons: "Headphones- only one channel."

Cons: "Thank for everything it is excellent"

Cons: "Entertainment on the Boeing 777 suffered from access problems"

Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"

Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"

Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"

Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."

Cons: "Entertainment for a 4 hr flight was terrible"

Pros: "Customer service and food."

Pros: "Qatar flight is no problem"

Pros: "Everything was good - food, entertainment, on time."

Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."

Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"

Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Pros: "quick eficient"
Cons: "long flight"

Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."

Cons: "Comfort"

Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Pros: "Nothing"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"

Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."

Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."

Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."

Pros: "I had aisle chair on a Moscow to Doha leg"
Cons: "I asked for aisle seat on all flights. They gave me window seats except Moscow to Doha leg"

Pros: "Got upgraded to Business Class :-)"
Cons: "Not much of Movies options to watch"

Pros: "Hospitality"
Cons: "NA"

Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"

Pros: "N/a"
Cons: "N/a"

Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board"

Pros: "Good service, plenty of entertainment options, modern aircraft."

Pros: "Crew was nice and served drinks several time instead of just once."
Cons: "The flight delayed taking off by half an hour and cut my transfer to connecting flight to SF as much. I had only an hour to get through custom and claim luggage to checkin again. But connecting flight terminal was a different one. Hawaiian should provide an agent to direct us to get to the gate."

Pros: "Excellent customer service"
Cons: "Lines were too long. Processing of passengers need a massive overhaul."

Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"

Pros: "Friendly staff, good service"
Cons: "No entertainment options on flight except overpriced ipad rental."

Cons: "Didn’t get the seat I booked"

Cons: "We finally arrived back in Phoenix. Again we have no bags."

Cons: "Electrical problems kept us from the entertainment and lighting for reading."

Pros: "The Crew was very accomidating and friendly."
Cons: "5.5 hour flight with no entertainment provided. $16 to $18 if you rented an Ipad for 4 hours. There was no option for lunch which was a slimy, tasteless chicken sandwich. No special diet options. 1 bag of chips with the sandwich and late in the flight a 1/2 oz.( yes .5 oz.) bag of snack mix. A 4 oz. glass of water, juice or soft drinks were offered about every hour."

Pros: "Good food and beverage service for coach. 767 plane has more isle seats so more comfortable for longer flight. Flight crew excellent."
Cons: "HA has older 767s that have few entertainment options for the long flights, bring your own. Honolulu airport is immense and the distance from the gate to the baggage is very long and there is only one small stretch of moving walkway and no assistance carts. If you have trouble walking a mile, get a wheelchair. Same thing at Phoenix terminal 3. Long walk from gate to baggage without any assistance whatsoever."

Pros: "One stewardess was fantastic. I changed seats twice so a parent could sit with a child. Prices for extras was too high for us poor folk."
Cons: "Food wasn't very good and was not enough for a meal. Somehow this could be more substantial and a little bit of a choice."

Pros: "Staff super friendly & nice."
Cons: "Chicken teriyaki had a funny odor & tasted weird."

Pros: "Food, service, and on time."
Cons: "The temperature is too cold inside the carbine"

Pros: "Friendly crew."
Cons: "Wasn't clear that sandwich would be distributed after snacks were sold."

Pros: "Friendly and helpful flight attendants"
Cons: "Turbulence - never got second beverage service — looked forward to the mai tai.. bummer"

Pros: "As I indicated it was OK!"

Pros: "A mechanical issue meant our late night Sydney to Honolulu flight was cancelled. As a consequence, we were on the runway from 9:30 until 11:30 while they tried to fix the problem. Then we were at the airport until 1:00 am getting a hotel voucher and re-ticketed. Unfortunately, instead of having a day in Honolulu to deal with jet lag before going on to San Diego, we lost our Hilton reservation in Waikiki. We ended up getting a direct flight to LAX and on to San Diego. I will say the crew attempted to work with us. Daniel made an executive decision and got us on United. But no stopover in Hawaii."

Pros: "Service"
Cons: "Windshield wiper broken delayed the plane"

Pros: "There is complimentary food and wine, which is a big step up from other airlines."
Cons: "I purchased this flight through kayak via Expedia, and I selected seats on the Expedia website for all my flight legs. For some reason, my seat selections did not communicate with Hawaiian Airlines. As a result, during boarding, I was assigned a random seat. The flight from HNL-PHX was completely full, and I got stuck with a seat which had no windows in the row right in front of the galley and bathrooms. I suggest that Expedia communicate better with HA on seat assignments."

Pros: "Comfortable flight, service was ok"
Cons: "Ants were crawling all over seat & flight tray. My seat pocketbhad leftover food smushed into it. We informed thr stewardess & tge people in front of us had the same issue with ants"

Pros: "Meal was good."
Cons: "Cabin temperature to cold."

Pros: "Very friendly staff"

Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"

Pros: "Hawaiian as usual had wonderful crew, on time and efficient. Still love the free meal with a glass of wine in coach!"
Cons: "The plane was ancient, cramped and in poor repair. There was no extra comfort section and zero chance of an upgrade to the tiny 1st class cabin."

Pros: "The fact the a meal is provided in coach, is certainly a bonus for the airline. The flight crew is friendly and moves quickly."
Cons: "For a flight that is gaurenteed to be 6 hrs or more, I think Hawaiian should consider some options of entertainment beyond a limited number of iPads at a charge. I'm okay paying for something like wifi or an iPad, but maybe some heads up when buying a ticket. My Japan Air flight from HI to Japan had great wifi, so don't tell me that over ocean flights don't work. I think they ought to treat the flight as an international flight when it comes to beverage and snacks..."

Pros: "Crew was great."
Cons: "We sat on the tarmac for 4 hours prior to departing for Phoenix. This was absolutely ridiculous! No communication or updates as to the situation."

Pros: "The staff was efficient and personable."

Pros: "Just a very nice flight, great service, very friendly."

Pros: "My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar."

Pros: "Seats were comfy, planes were new."
Cons: "Expensive entertainment on international flights No vegetarian or healthy food options, despite 20hours of flight time each way (NYC to Sydney via Honolulu) Absolute mayhem checking-in in Sydney and Honolulu. Hawaii airport is terrible for transfers."

Pros: "Flight attendants were kind and humble. Good food."

Pros: "Hawaiian theme, especially the safety video. Extra Comfort seats."
Cons: "On the flight from Sydney to Honolulu the pitch and width of the Extra Comfort seats was not any bigger than the coach seats. On the shorter ( :-( ) flight from Honolulu to LAX it was."

Pros: "Not thing I like in Hawaiian airline, even the Honolulu airport."
Cons: "Airline crew not friendly, very disorganized, no seat assign, need to assign seat before boarding at the gate, make me so nervous, especially in Sydney Airport."

Pros: "Service was great."

Cons: "The food was not a good value and the free meal was poor."

Pros: "The price was decent from Honolulu to Sydney."
Cons: "1) The self check-in process at Honolulu airport was terrible! The kiosks didn't work and there's NO one there to help! Wasted 45 minutes trying to print my boarding pass and luggage tags. The kiosks also didn't work at Sydney airport!! Crazy system.... 2) The seats are super small! I remember the economy seats on Japanese and Korean airlines are much bigger and comfortable. 3) The food was terrible and can't compared to the Asian airlines."

Pros: "Food and snacks on all flights."
Cons: "No Movies unless you paid for the IPad."

Cons: "The food was very rubbery. It was some kind of chicken something. Although the cookie was fabulous."

Pros: "Had a wonderful flight"
Cons: "The flight and the crew members"

Pros: "I like the free meals, beverages and movies. Makes the flight much easier."

Pros: "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
Cons: "Couldn't find a negative. A great and pleasant experience"

Pros: "Everything went smoothly, I had a whole row to myself. Food was good and service was superb"

Pros: "Complimentary meal in coach!"
Cons: "Long wait during boatding"

Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."

Pros: "Boarding was quick and smooth, the food was great and the staff were very attentive. Drinks and refreshments were provided often and a large variety. Like all airlines the seats in cattle class are a big squeezey, but as Good as any other airline."
Cons: "Nothing, smooth flight with helpful freindly staff."

Pros: "Crew was great, plane was clean. Boarding was easy."
Cons: "We were placed in an section of the plane with several small children, of which at least one at all times was crying or screaming. Seriously, the entire 9 1/2 hour flight. One vomited before takeoff, so the plane smelled of vomit and dirty diapers. I would prefer to be either on a flight with no children, or where families with children were placed separately from folks without children. The food, while nice of Hawaiian to offer, is not great. I'd rather have some fresh fruit, cheese and crackers, if given a choice. But, having flown with Hawaiian before and knowing that they try to serve "local style" food, I just don't eat it and bring my own."

Pros: "Very helpful and friendly staff at the airport and onboard the plane!"
Cons: "On the Honolulu to Las Vegas leg of our journey ... sales of snacks... before the delivery of small but good crackers and juice...They have to make money where they can (I did not purchase)"

Pros: "I liked the awesome customer service that was given by all the workers there the landing I hardly felt and I've been flying since I was 6 and this was the easiest flight that I have ever been on and I would like to say thanks"

Cons: "I think those I pads for videos and entertainment should have been free and included in price of ticket. All other major airlines with such long flights provide a monitor for each seat and therefore, something other than a short video on repeat."

Cons: "Waited almost an hour to get our luggage from baggage claim."

Pros: "The cabin crew provided the friendliest service I have received in years. They genuinely appreciated passengers choosing to travel on Hawaiin Airlines and did everything possible to show it."
Cons: "Nothing. Best cabin crew in my 55 years of air travel."

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Cons: "Chair wasn't that comfortable"

Pros: "."
Cons: "."

Pros: "I likes that I was able to pick my seat for the same price."

Pros: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Cons: "No charging capabilities for devices. Limited food options."

Cons: "The lack of leg space didn't know it was that bad."

Pros: "On time"
Cons: "entertainment did not work"

Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"

Pros: "The ticketing staff in Lihue was excellent!"

Pros: "Cheap. Easy. Got me to my destination"

Pros: "Friendly service"

Cons: "I still have not received my luggage"

Pros: "Nothing"
Cons: "Everything!"

Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."

Pros: "Timeliness"
Cons: "Nothing"

Pros: "Everything!"
Cons: "Nothing!"

Pros: "I like that they have complimentary snacks"

Cons: "Turbulence was horrible That there is no internet"

Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."

Pros: "It was fine"

Pros: "All"

Pros: "Everything"

Cons: "all flights delayed"

Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"

Pros: "not beat up"
Cons: "people trying to get extra carry on on"

Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."

Cons: "Broken down seat cushion ."

Cons: "The people were rude, the food was mediocre."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Nothing"
Cons: "Uncomfortable. No entertainment."

Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."

Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."

Pros: "Overall good.."
Cons: "Good............."

Pros: "Everyone was friendly and helpful"

Cons: "Equipment problems"

Pros: "I arrived safely at my destination on time. Airport was nice and clean in Reno."

Cons: "Missed it do to late take off"

Pros: "Everything from boarding to offloading went smoothly and orderly."

Pros: "On time, efficient"
Cons: "Hoping bag charge goes away."

Cons: "No direct flights"

Pros: "Their logo"
Cons: "Crews are very recist.Food quantity was like they were feeding birds. Very overrated airlines. Not worth it to pay those extra bucks. Even AA is lot better in comparison to Qantas"

Pros: "Everyone so helpful and friendly"
Cons: "Everything was perfect"

Pros: "Oh and i liked the air port chairs their very nice to try to sleep on thing thak you"

Pros: "On time with no problems"

Cons: "Hot"

Pros: "I had made a mistake in booking my trip by spelling my last name wrong. I had lost it thinking it was their error and they were very accommodating with getting everything back on line."

Cons: "There was.a constant flow of cold air which was VERY uncomfortable. Everyone around my area had covers over their heads to keep warm."

Pros: "Nothing. THis airline is the pits. Stay far far away."
Cons: "Everything. Desk agents are rude and unhelpful, airlines break regularly, flights always delayed, baggage always lost, awful."

Pros: "On time and no issues"
Cons: "Seat comfort"

Cons: "The scheduled departure time was moved forward, thus creating confusion and inconvenience."

Pros: "Nothing"
Cons: "Bad experience"

Cons: "Delayed."

Cons: "No info about gate changes."

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Pros: "CorteousAll"
Cons: "All was good"

Cons: "Not enough legroom"

Cons: "Too tight for legs."

Pros: "Crew quite helpful"
Cons: "Entertainment only available through personal devices No food unless purchased Quite shaky ride due to weather Worst seat (in the back close to the restroom. Restrooms were smelly)"

Pros: "Staff nice and efficient."
Cons: "No power outlets at the seats. Alaska Airlines have this and it is very important."

Pros: "Fantastic service! Much obliged for everything!"

Pros: "My attendants"
Cons: "No free food"

Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."

Pros: "Nothing"
Cons: "Purchased ticket and it was this thing called Basic Fare Ticket???? Which means No refund, No Cancellation or Rescheduled Flights! You cannot pick your seat and will not be able to purchase a better seat even if it says available. Paid way too much and had to stay longer for my father's heart attack and lost the ticket and had to but a 1 way ticket back home and had to purchase my seat on top of all this. Over $1600 paid and still wanted $80 for my seat of choice. How Greedy."

Pros: "Same"
Cons: "Same"

Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"

Pros: "No issue and on time"

Pros: "On time"
Cons: "Boarding takes too long"

Pros: "Everything was pleasant."

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Pros: "Good service good snacks."

Pros: "Nothing."
Cons: "Staff."

Cons: "Ko"

Cons: "The only disappointment was that internet via WiFi was all but unusable. If the service is not viable while on this route, it should not be offered."

Pros: "On time , smooth flying, great service"

Pros: "Comfort alerts to delays"
Cons: "Hate hate hate having to check carry on at the gate There is pkenty of room if enforce the carry on under the seat Do so It is unfair to make later groups pay for selfidhness"

Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."

Pros: "Everything was fine."

Pros: "Got me a flight at last minute to get home."
Cons: "The overhead compartments rattled alot"

Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."

Cons: "The delay and lack of communication to customers."

Pros: "The crew was excellent."
Cons: "Our luggage got left behind at Newark airport, this is a recurring issue. Trying to enjoy a vacation without your luggage is a bit of a challenge."

Pros: "On time."

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"

Pros: "Staff excellent"
Cons: "Everything else, space restrictive"

Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Cons: "Food selection awful"

Pros: "Good service"

Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"

Pros: "That's it was fast and organized"

Pros: "Kayak e mails on gate changes and such"
Cons: "N/a"

Cons: "Delayed departure, changed gate."

Pros: "I got there on time"
Cons: "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."

Cons: "Take off delay due to catering"

Pros: "TV service in plane was awesome feature"

Cons: "No snacks"

Cons: "Seat selection slim, Seat comfort horrible. I am 6'3 I had no leg space . The individual sitting next to me was so close that I had to ask him five times to place his feet in the actual designated area."

Cons: "Long delay before takeoff."

Cons: "It was hot on the plane and there was barely any air flow coming out of the little fans"