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Pros: "Everything."
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."

Cons: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."

Pros: "Flight attendants are so courteous and professional!"
Cons: "Great flight!"

Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."

Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Cons: "seat was uncomfortable (cushion very hard)"

Pros: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Cons: "Na"

Cons: "The crew kept accidentally bumping my chair and never apologized"

Pros: "Comfortable big seats. Great service by crew members. Clean and like new cabin."
Cons: "More variety on audio entertainment may be added."

Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."

Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."

Pros: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"

Cons: "Everything was great!"

Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."

Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Cons: "Nothing"

Pros: "All their employees were very polite and it definitely stood out."
Cons: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"

Pros: "Very friendly crew!"

Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."

Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."

Pros: "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
Cons: "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."

Cons: "Everything was great!"

Cons: "Plane was very hot"

Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"

Pros: "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Cons: "11 hour flight! Can't do much about that"

Pros: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Cons: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."

Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "Clean and very good service."
Cons: "Food."

Pros: "The crew and service."
Cons: "No entertainment. No snack either."

Pros: "If I needed anything, they were on top of it. The food was very good for airplane food."
Cons: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."

Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."

Pros: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."

Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"

Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"

Pros: "Love Jan service!!!"

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."

Pros: "Attention given to each passenger by flight crew."

Pros: "Customer service is great."

Pros: "Politeness of staff, cleanliness, promptness and efficiency."

Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"

Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."

Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."

Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"

Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"

Cons: "Qatar Airways... Never to expect more"

Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"

Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."

Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"

Pros: "amazing"
Cons: "better food"

Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."

Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"

Pros: "Great"
Cons: "Too long, lol"

Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"

Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"

Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"

Pros: "The crew were nice and cautious"

Cons: "USB port was not working."

Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Pros: "Crew were great and sincere"
Cons: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."

Cons: "One restroom was out of service"

Pros: "Great service and crew"

Cons: "Flight delay by 4 hours!!"

Pros: "Overall better than most of domestic US or Korean national airline in terms of food and service."
Cons: "Boarding took longer than other airports. Too many redundant checks for no apparent reason."

Pros: "Everything"

Pros: "Smooth take off and landing."

Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."

Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"

Pros: "Everything"
Cons: "nothing"

Pros: "Stopover in Doha fun. The people are so friendly."

Pros: "Space, food, service, handling"
Cons: "That I could not and cannot retrieve my flight on the Qatar Airlines website."

Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."

Pros: "Okay"
Cons: "Okay"

Pros: "Everythinగ"
Cons: "Nil"

Pros: "The flight was on time and boarding was fast"

Pros: "After hearing our complaint, the Transfer desk staff was friendly and helpful and solved the situation in our favour. We"
Cons: "Once we landed in Doha to board omthe connecting flight, ground staff was waiting right outside the hate to let us know that our flight was overbooked. We were then informed that we were put on the following flight arriving after midnight at our destination. Our compensation was going to be 250 USD and a free entry to the lounge. What a way to start our holidays."

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Crews behavior was amazing"
Cons: "Menu/food Less choice"

Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."

Pros: "Their efficient technique of boarding in Zones made it quick and effortless. The staff is very friendly and helpful! The entertainment was good and the flights where always on time.The food was excellent flying from Venice! Overall a great experience with a world class airway."

Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."

Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."

Pros: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"

Pros: "Perfect landing."
Cons: "My seat was too far from Toilet.."

Pros: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"

Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."

Pros: "Wifi in the plane is great"
Cons: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."

Pros: "Great"
Cons: "Non"

Pros: "Excellent!"

Pros: "The Airbus A380 double decker was very roomy and a wonderful plane to fly on. I loved this flight and it seemed like the flight breezed past very quickly. They had all of the star wars movies so I was very happy. Oh and the kids meals on these flights are huge. They seem bigger than the adult meals. So your child will not be going hungry for sure."
Cons: "Boarding was very strange. We had a 4 hour layover. We had to stay out in the hallway until about 30 minutes before boarding began. This was uncomfortable for passengers as there were very few seats and many took to sitting on the floor. The segregated room for boarding had plenty of seats but was locked off for some reason. We literally only got into the room just 5 minutes before we boarded. I thought this entire process was very backward. They need to let passengers use the room for longer periods. It was pretty stupid that we had to sit on the floor because they wont allow people to sit in the room with the chairs..."

Pros: "Food, crew , entertainment are excellent."
Cons: "The boarding is a little longer than normal"

Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."

Pros: "The crew were very helpful and the food was good."
Cons: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."

Cons: "Food has declined significantly over the past few years"

Pros: "Nothing"
Cons: "Customer service. My spouse was very sick we couldn't go and they wouldn't help us"

Pros: "Comfortable seats. Good food."

Pros: "Great food & great entertainment. Love the free WiFi"

Cons: "Food worse quality than before. No snacks as well"

Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"

Pros: "Great crew, excellent legroom"

Cons: "Info system is not that easy to navigate So hard to find a movie"

Pros: "The seats were very comfortable, good entertainment"
Cons: "Poor gluten free options"

Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"

Cons: "Too long of a wait for "parking" after landing"

Pros: "Everything was nice.."
Cons: "None..."

Pros: "Fast and easy"

Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"

Pros: "the seats, the window"
Cons: "fliglth to short"

Cons: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."

Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"

Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"

Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pros: "Comfortable overall, not much turbulance"
Cons: "Nothing"

Pros: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Cons: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."

Pros: "Comfort, amenities"

Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Pros: "The food was very delecious and the crew was very friendly."
Cons: "Staying seeting with no chance to raise my leg was not comfortable."

Cons: "All good"

Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"

Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."

Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"

Pros: "Nothing"
Cons: "I have traveled extensively but I have never seen a staff more rude than Emirates. I had a connecting flight at Dubai Airport and there was 8 hours waiting time. At the gate I was connecting for Islamabad, there was not a single seating arrangement. When I complained about it to emirates desk, the staff was extremely rude. Such arrogance and an attitude that you instantly abhor. In my opinion, these Emirates people are most racist people in the world. The way they treat passengers from developing countries is vile. Even onboard, they treat 'white' passengers much differently than they would for a brown skin. I would never fly Emirates again. I plan to write against them in some leading newspaper for being racist. If people like us stay quiet and injustice and humiliating attitude they have against us, we will continue to suffer. I can pay a higher price for any other airline but I decline to ever fly with Emirates at the expense of my dignity."

Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."

Cons: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."

Pros: "Everything"
Cons: "Nothing"

Cons: "The fact that I didn't fly due to ill health and got no refund"

Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."

Pros: "Everything"
Cons: "Nothing"

Pros: "The entertainment system"
Cons: "Everything else"

Pros: "I liked the professionalism each staff displayed at every interaction, and the genuine friendly demeanor as well. Staff appeared to truly like being service providers. From the very beginning of the flight when I was delayed in getting on board due to my poor orientation in the early morning staff was very courteous"
Cons: "There is nothing I have to report negatively. I flew for a 32 hour period from Windhoek to Ft. Lauderdale and arrived feeling refreshed. As we say in Kentucky. I was "fat and happy.""

Pros: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."

Pros: "Friendly cabin staff."
Cons: "Not being able to select seat when I bought the ticket is a bummer. Also, TV controls did not work well. These need be replaced ASAP."

Pros: "travel was pleasant"

Pros: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Cons: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"

Pros: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Cons: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"

Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."

Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"

Pros: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"

Cons: "See above comments"

Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."

Pros: "Friendly crew"

Cons: "Smooth flight. Left on time arrived on time."

Cons: "Attitude of flight attendant"

Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"

Pros: "Yes"
Cons: "Blankets"

Pros: "Good"
Cons: "Nothing"

Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"

Cons: "The experience was excellent."

Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."

Pros: "Amazing"
Cons: "More room I pay for main cabin It feels it was just the regular"

Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"

Pros: "Easy in easy out"
Cons: "Lack of entertainment"

Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."

Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."

Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."

Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."

Pros: "The crew was great! The ride was smooth and the plane looked brand new!"

Pros: "Great crew!"
Cons: "Flight was too crowded!"

Pros: "Crew was nice"
Cons: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."

Pros: "Macy in the first class cabin was friendly, attentive and very efficient."

Pros: "The flight left Tallahassee and arrived in Charlotte on time. Better yet, I received an upgrade to first class. The flight attendant was attentive and the pilot wasn't too verbose."
Cons: "There were no cookies among the offered snacks!"

Pros: "Courteous, friendly staff"

Pros: "No issues at all"
Cons: "N/A"

Pros: "Flight was on time"

Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"

Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."

Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"

Pros: "Excellent and original Japanese foods"

Pros: "The crew was nice."
Cons: "I went to British airways to check in and the sent me to American. It was the worst aircraft I've seen for an intl flight."

Pros: "Getting home safely"
Cons: "Finding damage to my luggage"

Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"

Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"

Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."

Pros: "Nothing"
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"

Cons: "The flight was delayed 3 hours waiting for a flight attendant"

Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."

Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"

Pros: "Friendly crew"
Cons: "3 hour delay"

Pros: "Departed on time, arrived a bit early."
Cons: "Our checked luggage didn't make the transfer in Philadelphia. We got it late the following day. What entertainment?"

Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."

Pros: "Nothing"
Cons: "No yves on the plane like delta. Flight delayed 5hrs"

Pros: "See above"

Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."

Pros: "Same as above"
Cons: "Same as above"

Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."

Cons: "No food"

Cons: "overcharges"

Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"

Cons: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"

Pros: "Good crew good flight everything was grwat"
Cons: "Everything was good"

Pros: "Punctuation, friendliness, cleanliness and the advantage of having a plug to charge my phone"
Cons: "More snacks"

Pros: "Everything was excellent"
Cons: "Not much,just a cold beer"

Cons: "Perfect"

Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."

Cons: "Serve some food. Our trip to EWR and back we just got a packet of pretzels. Not worth a $500 ticket!! Also could you guys please get with the times and update your media. What’s with this no pause and no record media player where you can only watch a movie if you so happen to switch the channel on t"

Cons: "The plane"

Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."

Cons: "The person next to me he needed to see it’s not one he was so big"

Cons: "No drink service And no free tv"

Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."

Pros: "The plane was clean and on-time"

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Cons: "Phone charging outlet under my seat didn't work."

Cons: "See above."

Pros: "Enjoyed the friendliness of the pilots. As they made my sons day when he was able to go into cockpit and see them. We arrived earlier which helps."
Cons: "Very tight and narrow rows. One of the smallest (jumbo) planes I've been on. Tons of turbulence as well."

Pros: "On time and early arrival."

Cons: "Kind of hot on the plane"

Cons: "Poor service very disappointed"

Pros: "The service was good along with everything"
Cons: "Nothing"

Cons: "Service"

Pros: "Streamlined experience and on time. My choice of seat as well at the terminal desk."
Cons: "Pay for wifi and tv. Jet blue gives it to you for free."

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Pros: "Everything was good"
Cons: "nothing"

Pros: "Random seating was okay & the newer planes are nice."
Cons: "The representative at the gates were very unfriendly and rude to passengers. They did not create a welcoming environment. There need to be more outlets in the waiting area and the outlets that are there should work."

Pros: "We were delayed after late boarding because of tornedoes and bad weather, sat for 45minutes on the tarmac, however the entire time after going back to the gate to reset the timer the captain or 1st officer kept the guests advised as to our order in the takeoff queue. Came on many time to report and was very apologetic which I believe kept everyone informed and thus not so anxious. Much appreciated! Even opened up direct tv for all"
Cons: "Nothing."

Pros: "Very professional employee! Well thought safety equipments"

Cons: "Ko"

Pros: "Reliability"
Cons: "See anove"

Pros: "Anthony"

Pros: "Very fast and well organized"

Pros: "I traveled very uncomfortable with a malfunction chair"

Pros: "Very good"

Cons: "The only disappointment was that internet via WiFi was all but unusable. If the service is not viable while on this route, it should not be offered."

Pros: "Sucks"

Pros: "Everything is great"

Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"

Pros: "The boarding process was smooth"
Cons: "I paid for even more space and my seat didnt even recline"

Cons: "Turbulence was insane"

Cons: "Not enough space"

Cons: "N/n"

Cons: "Still in airport. Plane was canceled"

Pros: "Never got there"
Cons: "Never got there"

Pros: "It canceled"
Cons: "It canceled"

Pros: "Boarding the plane was Good"

Pros: "Everything went well; great service on both flights"
Cons: "N/A"

Pros: "The service, no stress, fast and easy process. .."
Cons: "Nothing at all,everything went well. .thanks"

Pros: "Everything was good"

Pros: "Excellent choices, comparisons, easy to use, updates"

Cons: "Luggage trouble and space trouble for passengers. There was a barking dog on the seat next to me"

Pros: "Everything"