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Horrible! Several delays and then was cancelled! I spent over 24 hours in the airport and was unable to get a hotel or food voucher.

Uncomfortable plastic seats even in premium economy. No free wifi. Even paid wifi was spotty to nonexistent. Bad food. Much worse than economy on foreign carriers like Qantas.

Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.

It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal

I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even

My flight was scheduled for about 6:05 departure. There were 11 gate changes from 4-7pm and the flight was 3 hours delayed due to operational issues. The plane taxied around the airport for about half an hour before stopping to be de-iced. It would have been nice if we were alerted of the plan to de-ice prior to the 30 minute drive around the airport. The flight attendant was friendly, which was the only redeeming thing about this flight. As a former flight attendant for United, I was extremely disappointed.

Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!

Crew seemed annoyed by the fact we were there. Very unpleasant

Due to a cancelled flight the day before this flight only had 44 people. Best flight ever on international route. Food getting better. Can United provide fruit ex apples and bananas for snacks? Crew fantastic.

Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.