2.0 Mediocre19 Apr. 2021
Pros: Newer car and cleanCons: The Payless was closed and Avis had many issues with the Initial rental
8.4 Excellent23 Dec. 2019
Pros: Pickup counter was a challenge, drop-off was easyCons: Better integration with Avis
8.8 Excellent20 May 2019
Pros: Car was clean, new, and a good price.Cons: There aren’t Payless parking spots at BHM airport, so I parked it in an Enterprise spot upon returning. When I returned the keys to the Payless desk, the employee asked why I didn’t park it in the Avis section. Like wtf, get your own parking spaces or tell me to return to an Avis spot when I pick up
9.2 Excellent30 Apr. 2019
Pros: The woman who checked us in was very nice. The car was pretty scratched up and the inside was dirty. She gave us a different car which served the purpose.Cons: Better quality vehicle.
6.8 Good20 Feb. 2018
No frillsPros: Good price and at the airport.Cons: Interior of car smelled a little like smoke. Not bad but noticeable. They did not tell me that the return was self park and it was not clearly noted until I found a space. Going back to the counter was an extra step but worth the cost savings.
6.0 Good28 Dec. 2017
Holiday TimePros: Everyone was busy, the staff were friendly and tried their best to accommodate our needs. Inventory was not available for the reservation. Had to take a smaller vehicle. My family was happy with the service.
5.2 Okay22 May 2017
Description is accuratePros: This was the least expensive rental option on Kayak. You get what you pay for.Cons: Car was dirty and smelled bad, however, there no mechanical problems. It got us where we needed to go, but my family will not allow me to rent from them again.
5.6 Okay4 Mar. 2017
Pros: Price was good and the car ran well.Cons: I rented a "mid-size car" that turned out to be a two-door. The car stank and the upholstery was stained.
9.6 Excellent12 Feb. 2017
Great experiencePros: Customer service person was very friendly and not pushy and over selling. We were able to get in and on our way quickly. Vehicle was in good shape and ran well. Drop off was hassle free too. Just doesn't happen like that too often.Cons: Car smelled like smoke.
9.6 Excellent10 Jan. 2017
Pros: Clean :) mid-sizeCons: windshild wipers were not great didn't have all the costs of gas clearly explained....was confused about pricing changes