1.9 Horrible26 Jul. 2021
Horrible customer service, just unacceptable. Ended up using Uber from the airport to the hotel, and the next day when I called them, Budget’s response was “oh, the person in charge forgot to leave the key for you. But you can come pick your car up now.” And that was after I called them few days in advance, and then once again on the day of arrival, specially mentioning I am traveling with 2 little kids. “Well, we can void the contact if you don’t need the car anymore.” - that was their response to my statement about Budget’s bad customer service. So that’s what I did - I asked them to cancel. If this is how they run business, I don’t think I want to be part of it.
5.9 Okay23 Jun. 2021
Picked up a Camry initially, but we knew within a few minutes we would have to return it. Strong tire vibration left us feeling unsafe for our upcoming road trip. Dealt with tired employees and a lot of back & forth before finally finding a good replacement. It took about 2 hours off our journey so we were off to a late start. Replacement car was just fine, but windshield wipers were so loud. Both cars could've been cleaned better. Drop off was okay but felt bad for stressed and overworked employee who handled it.
2.0 Mediocre30 May 2021
Waited over an hour for a car that smelled like cigarettes had holes in the seeds and was absolutely disgusting. Do you have one person working the counter and 12 people in line.
10.0 Excellent15 Apr. 2021
Staff was awesome. Easy pickup and a nice, low milage, nice car
6.8 Good22 Oct. 2019
I liked the fact that I received a hybrid vehicle for my long trip. The gas savings were great.Both at pick up and drop off the door had a sign that the attendant would return in a few minutes. The car, when received was externally very dirty and had what looked like tape residue on some of the windows. This made inspection difficult, so much so that I missed a chip in the windshield thinking it was a dead bug. Luckily, it had already been reported. Additionally, I had reserved a mid-size car and received a compact. Since it was a hybrid and I was going on a long trip, I didn't complain, but I'm pretty sure that I over paid for a compact car.
7.2 Good12 Sep. 2019
It was not clear to me that there was an offsite Budget, who I actually rented from, and a onsite at the airport Budget. The man in charge was very helpful to honor what I had and made clear that it would be $5 more per day. Which was fine.
10.0 Excellent24 Aug. 2019
Good car. Easy pickup and return. Good priceNothing
5.6 Okay15 Aug. 2019
Returning the rental was easyThe cleaning of the car was a joke. This is the third car from budget that I’ve had where the staff just ran it through the car wash while the inside looked messy. Also, the billing is wrong. The bill was more at the end than what was quoted.
4.0 Okay21 May 2019
Budget had a car in Birmingham. No reservation for me. The customer in front of me had issues picking up his car. They had to call around to find my reservationKyak said I had a reservation; somebody needed to tell Budget, they had no idea. When I returned the car to Louisville airport, they didn't have it in system, couldn't produce a receipt and said a receipt would be emailed to me. 2 days after drop off I do not have a receipt or proof I dropped the
8.0 Excellent6 Mar. 2019
Staff was friendly. Vehicle was in good condition.Finding the Budget Rent a Car pick up location (actually inside the public parking structure at Birmingham AL airport) was a hassle. Directions to the booth in the parking garage were poor. Additionally, the return address for vehicle drop off took me to the off-airport office.