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Cons: The flight was delayed for almost two hours.

Pros: Not much. Incoming flight was late then turn-around was ridiculous.

Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Pros: Virgin are great.

Pros: Great crew, food, lots of free wine

Cons: Nothin

Pros: Great flight, service, food and crew.

Pros: Food and movies

Cons: Boarding time

Pros: The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around.

Cons: For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water.

Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.

Cons: Not switching our flights three times and not accommodating us like we had originally paid for.

Pros: Great entertainment

Cons: Overall great

Pros: Great crew. Wine and cheese was nice.

Cons: Nothing. All good.

Cons: I couldn’t get the seat to recline.

Pros: The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances

Cons: I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again

Cons: Leg room and seats did not recline - would not have flown Hawaiian if that was known

Cons: If we could have been able to check-in 24 hrs in advance, it would have given us peace of mind. Since we were booked through AA, we couldn’t checkin on that flight either. Had to go to ticket counter. The signage is really poor at KOA airport, and it’s dirty. The food choices are really poor too.

Pros: Free food great movies very comfortable

Pros: The crew were excellent. Seating ok.

Cons: The flight could have been better if there was entrainment on the Boeing 464 return flight from Brisbane to Perth for the travellers that do not know how to use a laptop, IPad etc.

Cons: Announce the app download well before boarding so that I can get it. I never had a chance

Pros: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor

Pros: Super quick boarding

Cons: Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat