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Pros: "None"
Cons: "Crew was not very helpful"

Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."

Pros: "Delay of check in with upgrade"

Pros: "Punctual and direct flight NRT-BOS. Time-efficient."

Pros: "Everything."
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."

Pros: "Privacy of window side seat"

Cons: "Please contact me immediately!"

Pros: "Entertainment was good"
Cons: "PA system was used excessively."

Cons: "seat was uncomfortable (cushion very hard)"

Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."

Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."

Pros: "I would recommend to everyone JAL"

Cons: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."

Cons: "Meal was served frozen."

Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."

Pros: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."

Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."

Pros: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"

Pros: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Cons: "would have liked more food options and recent movie selections"

Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."

Pros: "The flight is on time,service is excellent."

Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."

Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."

Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."

Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."

Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."

Pros: "Polite service, comfortable flight, no delays"

Pros: "Staff- the ladies in flight were very friendly and courteous."

Cons: "Sorry, my seat really uncomfortable..."

Pros: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."

Pros: "Very good"

Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."

Pros: "Nice"
Cons: "Nth"

Pros: "Our flight had a long delay, but one we were on board it was a short and smooth flight."

Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."

Pros: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Cons: "seats need a bit more padding"

Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."

Pros: "The crew was very nice and pleasant. They were very accommodating as well."
Cons: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."

Cons: "My seat was not comfortable and it was uncomfortably warm."

Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"

Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"

Pros: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Cons: "I wish they flew all over the USA, American carriers should be ashamed"

Pros: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Cons: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."

Pros: "Service & Food"

Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."

Cons: "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."

Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"

Pros: "Flight attendants are really kind and patient."

Pros: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Cons: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"

Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."

Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"

Cons: "Raise the cabin temperature"

Cons: "Food"

Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"

Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Cons: "Good"

Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Pros: "Got bumped to Business Class"

Cons: "I liked everything"

Cons: "Nothing"

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."

Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Pros: "All"
Cons: "Too much stop over"

Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"

Pros: "It’s worth it to pay a bit more for the extra legroom seats."

Pros: "Nothing"
Cons: "Poor service."

Pros: "Ease of check in, very quick."
Cons: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."

Pros: "Nothing"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."

Pros: "Not much"
Cons: "Not as good as they were once"

Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"

Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"

Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"

Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."

Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Cons: "breakfast was terrible"

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Cons: "Old plane. Old in flight entertainment."

Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Pros: "nothing"
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"

Pros: "Great flight amazing service"

Cons: "Seats are tight and hard"

Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."

Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."

Cons: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"

Pros: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."

Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."

Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"

Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."

Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."

Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."

Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Cons: "None."

Pros: "It's good that they have vegeterian options"
Cons: "Indian food was stale"

Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"

Pros: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Cons: "Not one complaint"

Pros: "Friendly crew, excellent service. So far best economy class"
Cons: "Food can be better"

Pros: "Crew friendly it's my son favorite"
Cons: "Seat selection and little needs comfortable for young kids with mothers"

Pros: "Excellent crew and great food."

Cons: "Food variety"

Pros: "Crew was amazing"

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "Staff is nice and polite."
Cons: "Need more movies choice and TV"

Pros: "Crew was amazing."
Cons: "I had a problem with the seat cushion. Not comfy enough."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"

Cons: "just did not like the baggage policy for carry on"

Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."

Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."

Pros: "It was on time."
Cons: "The food sucked."

Pros: "Everything"

Pros: "Friendly staff"
Cons: "The food was very poor"

Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."

Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"

Pros: "Everything"
Cons: "Nothing"

Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."

Pros: "food, crew ."
Cons: "entertainment choices for Hollywood movies are limited."

Pros: "Qatar airways is the best in middle East"

Pros: "On time. food were good in general."
Cons: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."

Pros: "Exlent"

Pros: "Great on board bar"

Pros: "The crew was always present. The food was good too."
Cons: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."

Cons: "NA"

Cons: "Food is not fresh, very uncomfortable seats and very little leg room."

Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Cons: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."

Cons: "Food could have been better. Dessert was disappointing, more choice could have been good."

Pros: "Courteous crew members Nice food tray containers"
Cons: "Portions were a little too small for me"

Cons: "no one came to help even after asking for assistance"

Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."

Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."

Cons: "The layover was too long"

Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."

Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."

Pros: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."

Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Cons: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."

Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."

Pros: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."

Pros: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"

Pros: "Crew was great."
Cons: "On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip."

Pros: "Everything was outstanding"
Cons: "Nothinng really"

Pros: "On point"
Cons: "Keep doing the good work"

Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"

Cons: "Poor staff"

Pros: "Awesome expirance with emirate fight"

Pros: "The journey ending"
Cons: "The length of travel!"

Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."

Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."

Pros: "Very nice"

Pros: "Price, comfort, ice, food and drinks"
Cons: "I just don’t like discomfort of others moving their seat back."

Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"

Pros: "Emirates are very good"
Cons: "Fly Dubai is not good and poor service"

Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."

Pros: "I loved it."

Pros: "Excellent service"

Pros: "Everything!"
Cons: "Not a single thing. Emirates is terrific!"

Pros: "Everything"
Cons: "Nothing"

Cons: "Fanatics"

Pros: "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."

Pros: "Low cholesterol meal was quiet good"
Cons: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"

Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Cons: "Nothing"

Pros: "Excellent"
Cons: "Honestly nothing perfect Airline Definitely I will use the Emirate at airline again and again"

Cons: "server told person asking to take away her tray that she did not have three hands"

Pros: "Attentive service, had a special treat for me as it was my birthday."

Cons: "I watched one movie, but the selection was pretty goo."

Cons: "need more movies boarding started before the stated date, told me to go to 3 separate counters to change my seat and it didn't even end up working out"

Pros: "Excellent entertainment on a comfortable sized tv screen."
Cons: "More beverages would be nicer."

Pros: "Pleased with everything."

Pros: "Aircrafts are new and good"
Cons: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."

Cons: "My check in luggage was torn. The handle was ripped off from one side. :("

Pros: "Continues"
Cons: "None"

Cons: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."

Pros: "All the Emirates hype is true! What a great experience even when traveling as a passenger assistant!"

Cons: "Baggage took close to 2 hours to get to baggage claim on return trip"

Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."

Cons: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"

Cons: "I had an infant travelling with me and they gave a bassinet. When it was in use I was not able to use ICE on the flight because the way it was setup on my seat."

Cons: "Again the same indifferent attitude by cabin crew towards student gustes and particularly females. I was sick on the fligt despite informing crew no care was taken. I lost one of my check inn bag airline is indifferent. No help or compensation."

Pros: "Ok"
Cons: "Seating"

Pros: "Both flights were amazing the service in both were excellent including crews too"
Cons: "Both flights were amazing the service in both were excellent they also cared for our feet with the token of sock to Rest our feet from Dubai to Boston the crews hostess exclusive to work with clients good staff"

Cons: "We were not able to print the online checking ahead of time, so we had to stand in a lot of very long lines. The person printed the wrong boarding passes because they didn't know many details about domestic and international flights. There was also confusion about checking in the luggage between the domestic and international flights. A boarding pass from Dubai to Ahembadvad was not given at the New York airport."

Cons: "I had thought all crew was on training. Service was poor"

Pros: "Please Refund my ticket"
Cons: "Lost baggage. It had important stuff"

Pros: "EXCELLENT QUICK SERVICE. CREW WERE FRIENDLY & ALWAYS SMILING. KEEP IT UP."

Pros: "on time and proice"
Cons: "food and seat"

Pros: "I like Emirates, and it was the first time that I flew Jet Blue. Jet Blue staff is friendly and helpful."
Cons: "Doesn't seem to me that Emirates and Jet Blue are aligned. JetBlue does not recognize what my status is with Emirates, the layover was long without a lounge, you can not select your seat on Jet Blue through Emirates (this is a huge irritation!), you can't check in online through Emirates for the Jet Blue return trip, and the seat selection for Jet Blue was awful."

Pros: "Boarding and space were great because I paid extra for it."
Cons: "One attendant seemed to be in training. Or perhaps she should've been. Everyone needs to learn but it doesn't boost your confidence in a flying experience when the crew member making the announcements keeps getting things jumbled."

Pros: "After a tiring 14 hr stop over in Dubai, I boarded my flight to Boston from Dubai at around 3 in the morning. I don't know when I fell asleep because I did not even wake up for the takeoff. The crew let me be and when I did wake up 5 hrs later they provided me with something to eat because I had missed the meal served earlier. The even closed my window shade as not to have the early morning sun disturb me. I call that great service."

Pros: "Very good free food, which was very nice. Friendly, helpful attendants."
Cons: "They had no earbuds so I couldn’t use the entertainment."

Pros: "The crew was kind and friendly"
Cons: "Cushions could have been better. Butt got sore"

Cons: "Security screening in Maui was horrendous"

Cons: "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"

Pros: "Kind and efficient crew."

Pros: "Crew was excellent. Flight on time."

Pros: "Crew was great"
Cons: "Leave on time"

Cons: "Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information."

Pros: "Attendants were okay. Some could have been friendlier."
Cons: "Food selection. Only one entree was served. Lasagna No meal for me since I am lactose inyolerant"

Pros: "Great seat configuration on A330"
Cons: "Cabin was a little too warm. Would rather have it be cool and have to put on a sweatshirt."

Pros: "On time! Nice crew."
Cons: "More entertainment options for a 10hr flight. Food was not the best, no variety."

Pros: "The service and I had more room in general. Comfortable."
Cons: "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."

Cons: "The food was so bad. Too Dry."

Pros: "Great service."
Cons: "Nothing"

Pros: "We enjoy flying with hawaiian"
Cons: "Leaving on time and not having to board a different flight because of mechanical issues."

Cons: "TSA and bag drop 2.5 hrs."

Pros: "The boarding process was very smooth and quick."
Cons: "The attendants were not pleasant, especially one gentleman who was quite rude. For it to be a 10-hour flight, you should not have to pay for snacks and drinks. It was also very cold on the flight, uncomfortably so, for many passengers."

Pros: "Short, quick but still excellently-served flight."

Pros: "Selected seat with extra leg room. Quite comfortable."
Cons: "More check-in windows to accommodate the volume. Only eight windows to checking three different flights. Waiting tims in lins was over 1.5 hours. Incredibly bad service!"

Cons: "It would be nice if you offered a few items at a zero cost."

Pros: "The staff on the flight was great."
Cons: "Screaming babies everywhere."

Pros: "Crew was nice and served drinks several time instead of just once."
Cons: "The flight delayed taking off by half an hour and cut my transfer to connecting flight to SF as much. I had only an hour to get through custom and claim luggage to checkin again. But connecting flight terminal was a different one. Hawaiian should provide an agent to direct us to get to the gate."

Pros: "Complimentary Guava Cocktail at the end of the flight, friendly crew staff, excellent boarding system, great pilot"
Cons: "Most movies were “paid” selections so I didn’t even bother, seats were very narrow even for a shinny person like myself. It seems that they installed more row of seats than much needed restrooms. They only had two in the back, only two in the middle of the economy section, I don’t know about the coach class and the first class cabin but as far as the economy class that was it, and that’s terrible. That is less than a half restrooms normally available on other carrier I’ve known. They should learn from ANA or Canada Air. The cabin temperature seems to be rather cold throughout the flight, yet there was no pillow (only paid one) nor blanket available."

Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"

Cons: "I was annoyed with the fact that everything cost money. The women next to me asked for water and the flight attendant said that she could pay for it or wait for breakfast. I was thirsty on the plane but I was not about to pay $8 for a bottle of water. I was also not happy that almost all the movies (with the exception of three about the sea) had to be purchased. Most planes now have at least an app with movies on it for free, especially on 6 hour flights."

Pros: "Service and food options were good. Just don't put mayo on the sandwiches."
Cons: "Bathroom in the main cabin did not flush with water. Plus it was littered. We had two seats together on the right side of the plane. Very tight. And then the woman in front of me reclined her seat making me claustrophobic."

Pros: "Staff were amazingly friendly"
Cons: "Nothing"

Pros: "Speedy and friendly service throughout. I did the self check-in and when the worker checked my ID she's told me I was military so I didn't need to pay the check-in baggage fee and refunded me. Awesome benefit to those that serve."
Cons: "Nothing"

Pros: "Food, service, and on time."
Cons: "The temperature is too cold inside the carbine"

Pros: "Great staff, loved the free wine and the gift from shutterfly. The blankets are nice, light and large."
Cons: "Very loud inside the plane. No fan overhead. All entertainment was only for purchase. Food was not very good but the fruit in the morning was very fresh. It was also a very bumpy flight and I would have appreciated if I received more updates from the captain, however, a lot of people were sleeping so that would have been intrusive. I suggest a way for the captain to write a message to passengers updating them on the flight that they can access on the TV so there aren't as many announcements on overhead flights"

Pros: "As I indicated it was OK!"

Pros: "A mechanical issue meant our late night Sydney to Honolulu flight was cancelled. As a consequence, we were on the runway from 9:30 until 11:30 while they tried to fix the problem. Then we were at the airport until 1:00 am getting a hotel voucher and re-ticketed. Unfortunately, instead of having a day in Honolulu to deal with jet lag before going on to San Diego, we lost our Hilton reservation in Waikiki. We ended up getting a direct flight to LAX and on to San Diego. I will say the crew attempted to work with us. Daniel made an executive decision and got us on United. But no stopover in Hawaii."

Pros: "The crew was excellent. The food was good. The flight was on time."
Cons: "The seat. First Class did not feel like First Class at all. No First Class lounge flying out of LAX."

Pros: "There is complimentary food and wine, which is a big step up from other airlines."
Cons: "I purchased this flight through kayak via Expedia, and I selected seats on the Expedia website for all my flight legs. For some reason, my seat selections did not communicate with Hawaiian Airlines. As a result, during boarding, I was assigned a random seat. The flight from HNL-PHX was completely full, and I got stuck with a seat which had no windows in the row right in front of the galley and bathrooms. I suggest that Expedia communicate better with HA on seat assignments."

Pros: "I flew first class on this trip so it was an awesome experience, especially with their seats that allow you to lay down."

Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"

Cons: "Seats are too small and cramped, No games"

Pros: "They handled the delay well and we're able to quick turn the aircraft fast to minimize the delay"
Cons: "It was delayed"

Cons: "The movies are free on the window sides of coach but not in the middle yet both have the Same plane ticket fare. It seems unfair and unnecessary for an almost 6 hour flight."

Pros: "Everything"

Pros: "We got there."
Cons: "The times during the flight that I wasn't sleeping."

Pros: "My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar."

Pros: "Seats were comfy, planes were new."
Cons: "Expensive entertainment on international flights No vegetarian or healthy food options, despite 20hours of flight time each way (NYC to Sydney via Honolulu) Absolute mayhem checking-in in Sydney and Honolulu. Hawaii airport is terrible for transfers."

Pros: "Flight attendants were kind and humble. Good food."

Pros: "Hawaiian theme, especially the safety video. Extra Comfort seats."
Cons: "On the flight from Sydney to Honolulu the pitch and width of the Extra Comfort seats was not any bigger than the coach seats. On the shorter ( :-( ) flight from Honolulu to LAX it was."

Pros: "Not thing I like in Hawaiian airline, even the Honolulu airport."
Cons: "Airline crew not friendly, very disorganized, no seat assign, need to assign seat before boarding at the gate, make me so nervous, especially in Sydney Airport."

Pros: "The price was decent from Honolulu to Sydney."
Cons: "1) The self check-in process at Honolulu airport was terrible! The kiosks didn't work and there's NO one there to help! Wasted 45 minutes trying to print my boarding pass and luggage tags. The kiosks also didn't work at Sydney airport!! Crazy system.... 2) The seats are super small! I remember the economy seats on Japanese and Korean airlines are much bigger and comfortable. 3) The food was terrible and can't compared to the Asian airlines."

Pros: "I like the free meals, beverages and movies. Makes the flight much easier."

Pros: "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
Cons: "Couldn't find a negative. A great and pleasant experience"

Pros: "The flight itself, and the onboard crew."
Cons: "Poor signage and no assistance to print baggage claim tickets. Poor signage at the gates, confused passengers at gate 8, no place to sit in the shade. Other passengers taking up several seats with their bags. No personnel in the secured gate area until time to board. No assistance available to help someone with knee problems climb the stairs to board."