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Pros: "Very welcoming crew, kept us informed of any changes"
Cons: "The seats are old, no entertainment, really not the quality I expected for an international flight"

Pros: "Very friendly crew..."
Cons: "Seats uncomfortable....oh well!"

Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."

Pros: "was good service and food was nice"

Cons: "Older planes are very outdated."

Pros: "Good flight"
Cons: "Food"

Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."

Pros: "Friendly people nice plane"

Pros: "I liked the music and movies"
Cons: "I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him."

Pros: "Fiji Airways price"
Cons: "I don’t know what the use is of bashing this airlines on their horrible service because they don’t improve. They cancelled my flight and would not put me on a flight to NAD or provide accommodations UNTIL I argued about how the flight change was NOT my fault but theirs and disagreed to pay extra."

Pros: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Cons: "The food and he service was awful."

Pros: "Service was so perfect especially on board,staff are friendly and very helpful"
Cons: "When we get to Fiji entrance was so hot ,no air conditioner staff are so slow and only one staff serve ,people has to wait for long time ,don’t mind waiting but was so hot to wait for long especially with kids"

Pros: "They had vegetarian options at every in-flight meal. Heaven! Flight staff were all extremely attentive and polite."
Cons: "Seats are cramped (as with most budget travel) and entertainment options were not very good. Movies were mainly very old and games not very interesting."

Pros: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Cons: "Boarding"

Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"

Pros: "The flight itself was good, the front end/airline was not so good..."
Cons: "They were a minimum 45 minutes late (one 2 hour, 2 one hour) for every flight. Their running late caused us to miss our connection to Brisbane, so they sent us to Sydney. The ,late flight into Sydney cause us to miss our flight into Brisbane (our ticketed destination city). As we de-planed on the Jetway was a woman holding a sign with 12 - 114 names on it, we were one. She told us to go the the transfer desk and they would help us. We had never been in Sydney, could not find a transfer desk (there was none) found the ticketing counter - nobody there, found the airline office - nobody there, went back to the ticket counter nobody still there, asked a competing airline, they directed us to an air travel management office, where we found Fiji Air personnel. They were surprised we were not told where to go. they tracked down the office manager. We finally met with him at 1:40 PM, he told us our flight was in the domestic terminal and scheduled to leave at 2:00 PM. There was no way we could make it to the plane on time. He was rather rude to us and asked us how we thought we were getting to Brisbane, We responded with "I don't know as we've never been here before". Having never been there. we did not know there was an international and a domestic terminal at the Sydney airport. He told us who we were to fly out on and he was going to call over to the other airline and straighten it out. We went to the domestic terminal tried to check in for our flight, but we could not. That airline called Fiji Air to find out why, after half an hour they were told Fiji Air would not honor our flight as we were noted as "no Shows"/. We had to book another flight to Brisbane. The flights were great, we have had VERY BAD EXPERIENCES with the ground personnel,"

Cons: "I had no problems"

Pros: "Same as above.."

Pros: "Nothing to like."
Cons: "Cancelled the flight going to Christmas Island and wouldn’t reschedule until the following week. Trip that was planned for almost 2 years never happened. At least they could have tried the following day but I guess it was a financial decision and not one made with customer service in mind. I would never fly on them except they’re the only game in town to reach Kiribati."

Cons: "The flight was cancelled which ruined the trip for myself and seven friends."

Pros: "comfortable flight"
Cons: "asked for a blanket... girl never came back with one"

Pros: "All good small"
Cons: "Small space"

Pros: "Except entertainment and comfort i did not like any thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."

Cons: "The legroom and my touchscreen was unresponsive - had to press the button multiple times."

Cons: "No free entertainment, no food, unfriendly staff"

Pros: "Great views, fun airport w live music...seeing storm over Auckland"

Pros: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Cons: "It was perfect."

Pros: "Entertainment"
Cons: "Service was poor. When serving food the flight attendant didn't ask the passengers to move their seats up I had to ask them to tell them. Food wasn't good. Need to offer more water on flights"

Pros: "Flight attendants were terrific, nice to be able to drink and eat with no worries after a week in Christmas Island."
Cons: "I would Jhabvala liked to have a choice of seats in a plane that was not full. Some people had a whole row while others were full."

Pros: "Good food, good service, efficient boarding. B737-800 in economy can be cramped but thats a given on any airline. Full service flight, will fly again"

Cons: "Flight was delayed 2 hours."

Cons: "beware -- your carry on must be smaller than given or it does not go on."

Pros: "Easy boarding."
Cons: "The food. The crew can be a little friendlier. They don't seem too happy to work for the company."

Pros: "Liked how seats reclined more than usual and head rest curved. Good thing blankets were provided because it was freezing cold. Pillow was great for lower back."
Cons: "Need to have special ENCLOSED seats for young children and their parents! It was a horrible night hearing a 2 year scream the entire night! The food smelled so bad coming down the aisle, it was nauseating."

Pros: "The staff were great and I LOVED the pillows and blankets, by far the best I've ever seen on any airline!"
Cons: "The headphone jack didn't seem to work very well, even with the volume turned up all the way I could only hear half of the movie"

Pros: "Food was great!! Flight attendants provided excellent service. Entertainment was really good, and the plane looked pretty new."
Cons: "There was barely enough room for everyones stuff in the overhead containers. Because of the location of my seat (aisle, just when the number of seats oer row changes) I got bumped on my shoulder quite frequently."

Pros: "The staff, for the most part, were really friendly and helpful."
Cons: "The seats were very uncomfortable for such a long flight, but this is nothing new."

Pros: "Entertainment options"
Cons: "Not enough legroom"

Pros: "Everything. Would choose again. Thanks so much."

Pros: "Good seating 2+4+2 allows more privacy for couples and less crowding. Every seat has USB plug. Good entertainment system with large selection of current movies.."
Cons: "15 pound carry-on limit. Although my reservation was not affected, I believe that reserving specific seats is no longer available for economy coach. Check to be sure."

Pros: "Service food were good"
Cons: "Plane broke down upon arrival. New plane. Had to be flown in from Fiji. Caused a full day delay in return travel."

Pros: "Nothing stood out."
Cons: "Treated like a second tier customer. Rude flight attendants. Did I mention my flights we're delayed 3+ hrs and the plane's engine gave out. That happened. Very poor/mediocre airline. Oh and the seats are extremely uncomfortable. Everyone around was worthy of contempt."

Cons: "We get to LA for our connection and security says we need to check in again, and no one is at the fiji airways desk to check us in! The security guard sees this, lets us through to check in at the gate so we sprint there and 4 agents are standing around saying they are surprised we made it."

Cons: "You need to boldly tell your customers BEFORE they buy their tickets that you are one of few international flights that allow only ONE checked bag. Also that you only allow ONE carry-on bag. This information needs to be impossible to miss for your customers! Nowhere online did it say that I was only allowed one of each. I have travelled to and from the US at least 10 times and my husband twice as much as me, at this is the only international flight that we have ever encountered that only allowed one checked bag. I could not pack one bag into the other and I was traveling home, forcing me to pay $180. We also delt with extremely rude people who were condescending and disrespectful at the checkin counter. The seats on the flight were extremely uncomfortable. The crew did not specify what the food was. Instead of saying "chicken curry" they said "chicken". Because they didn't actually say was it was, I chose chicken and the was not able to eat the food because I am allergic to curry. I was also not able to get something else because I had already opened the food. So the dinner that I paid for with my flight, I could not eat. My husband and I will not fly with Fiji airways again."

Pros: "Customer service was nice, food was ehh."
Cons: "For an international flight, the seats were very small. The movie selection was very slim. Checked bag and carry on size was way too small for an international flight. I've never had an airline that weighed my carry-on. A little disappointing..."

Pros: "Customer service was nice, the food was ehh."
Cons: "For an international flight, the seats were extremely tight. There could've been a few more movies to choose from."

Pros: "Landing Friendly staff"
Cons: "Food Cramped seats"

Cons: "The food"

Pros: "Hospitality was a PLUS. GREAT people very supportive and accommodating."
Cons: "Nadi airport under construction made my connection to Australia challenging. And why go through security an additional time??? My duty free was taken because not in a plastic bag. :-(("

Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."

Cons: "Hour delay"

Pros: "Everything happy and in time. Nice staff"
Cons: "Nothing"

Pros: "Very attentative crew"
Cons: "Charging for WiFi"

Pros: "It was o k."
Cons: "No complain"

Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"

Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."

Pros: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Cons: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."

Pros: "It was generally ok"
Cons: "The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot"

Cons: "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."

Pros: "Arrived early"

Pros: "nothing really"
Cons: "crowded seats , packed flight,"

Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."

Cons: "Cabin crew seem frustrated and don't like the work"

Pros: "Dunno"
Cons: "Dunno"

Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."

Cons: "It also didn't happen due to rerouting"

Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."

Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"

Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."

Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."

Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline"

Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."

Pros: "Price was right"

Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."

Cons: "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."

Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."

Pros: "overall best airline I flew, steve"

Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."

Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."

Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."

Pros: "everything"

Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."

Pros: "Great flight"
Cons: "Nothing"

Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."

Pros: "Service"
Cons: "Everything was perfect"

Pros: "Non"
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."

Pros: "Music/radio was nice at my seat; got into Sacramento early"
Cons: "No gate # on boarding pass, almost missed flight; kind of had to slouch to look out the window; rough/fast landing"

Cons: "That there is no internet"

Cons: "The flight got late and then were told its early And I literally had to run terminals after Finding out that my luggage was still missing. It's been two days and I haven't got my luggage yet"

Pros: "The entertainment system and wifi price were great."
Cons: "We prepaid to select our seats and when we went to check in our seats had been changed. No apologies or effort was made to fix the situation. They said it happens all the time. They should never charge for seat selection if they do not honor it! Total rip-off"

Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."

Pros: "Flight was safe and early then estimates timd landing"
Cons: "Meal is not enough for older people (my mom over 60y) then i think that is not enough to adults too Meal is not good tatste like before when fly with quatas only No appetizer like before too fly with quatas we can eat 6 - 8 times include snack"

Pros: "Seats were comfortable and lots of leg room in the priority seat I purchased in advance"
Cons: "Very bad food"

Pros: "Enjoyed my flight, good to be flying American I wish I could fly AA every time"

Cons: "Was not happy about it, as I don't like American Airlines, and thought I was booking a QANTAS flight. Shoudn't promote a flight as QANTAS if it was not a actual QANTAS plane. I had to go into extra queues to get my ticket as I was not officially on either. I couldn't choose a seat or any options before my flight so was stuck at the back on a airline I don't like. WOULD NEVER RECOMMEND"

Pros: "Nothing"
Cons: "Delayed 2 times in CLT then delayed almost an hour in Sacramento because there was not a gate open when we landed"

Pros: "Everything was ok except the Asian hostess"
Cons: "I don't like when I asked the hostess to give me another drink .. she said ok and never gave it to me and when I asked her again she said we are landing .. I was fasting and I break it at 8:06 pm I asked for water and some ginger ale because I have sore throat and coughing didn't stop for the whole trip"

Pros: "nothing"
Cons: "my flight being cancelled"

Pros: "Their logo"
Cons: "Crews are very recist.Food quantity was like they were feeding birds. Very overrated airlines. Not worth it to pay those extra bucks. Even AA is lot better in comparison to Qantas"

Pros: "Flight was on time and I loved going through US customs in Ireland, so that it made my connection to my USA flight a breeze."
Cons: "Too many crying babies and children. (Flights need a section for young children and infants.) I can handle a 2 hour flight, but not 6+ hours of constant noise) I did not use it, but the entertainment system kept locking up and the flight attendants needed to reboot. If I had been depending on this entertainment it would not have been good. The flight attendants did not come through the cabin enough to pick up trash."

Cons: "DEN security line was long and slow"

Pros: "Flight was on time"
Cons: "Boarded on the tarmac when it was cold and windy and in no particular order so it was a long time standing in the cold"

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Pros: "nothing"

Pros: "Punctuality"
Cons: "Luggage delay"

Pros: "We arrive a half hour early."

Pros: "Greed and sensitive environment....Airlines should ask for height/weight to better assign seating. Airlines could charge two large adults extra space fee and thus split the cost of the middle seat so that way they have more room and share the cost of breathing room and a consumer is not wedged between them."
Cons: "Greed and sensitive environment....Airlines should ask for height/weight to better assign seating. Airlines could charge two large adults extra space fee and thus split the cost of the middle seat so that way they have more room and share the cost of breathing room and a consumer is not wedged between them."

Cons: "3 hrs delay"

Pros: "EASY"

Pros: "Good service."
Cons: "Plane was too hot and very little room from the seat in front of me to my seat."

Pros: "Friendly flight attendant"
Cons: "Long walk to gate"

Pros: "Drinks"
Cons: "Absence of entertainment"

Pros: "See above"
Cons: "See above"

Pros: "same as obove"
Cons: "same as above"

Pros: "Close gate our connection."
Cons: "More trouble and delay on take off."

Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."

Cons: "Yyyy Ggggggggggffggvfggggdswfgggfffffrffgfggggfffff"

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Pros: "Leg room"
Cons: "Staff in main cabin was nasty"

Pros: "Nothing delay"
Cons: "Mahor delay and tarmac issue refund immideate"

Pros: "Nice staff"
Cons: "Little delay"

Pros: "No bad weather, no bad experiences, all good."
Cons: "Again, N/A"

Cons: "Ko"

Cons: "The only disappointment was that internet via WiFi was all but unusable. If the service is not viable while on this route, it should not be offered."

Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"

Pros: "Being on time no delays"
Cons: "A mm issue with the seating between travelers the flight attendants fid not check the right seats and these cause the whole argument happily one of the travelers decided to stop and just seat where did not belong or better said purchased ... people around where not happy to se this either but as educated people where just listening the whole argument going....."

Cons: "It was too warm on the plane, lost a bag and sat on the runway after leaving gate for about 30 mins"

Cons: "My family member and I were separated and both stuck with a middle seat--no option to pick your own seat; unable to precheck online."

Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Cons: "None"

Pros: "Bigger plane more smooth ride the pizza was excellent"
Cons: "The running to the next plane in 15 min because of the delay the landing was hard"

Pros: "Nothing"
Cons: "Hard landing, puking passenger that started at boarding til landing. Bags were smashed up, that's just the beginning."

Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."

Pros: "Everything"
Cons: "Nothing"

Cons: "Delays delays delays"

Pros: "The cookies and drunk selection"
Cons: "No entertainment not comfortable"

Pros: "Getting to my destination on time."
Cons: "Hate LAX. Hate the empowered TSA. LAX seems to be forever under construction. Avoid if possible."

Cons: "not offered any break on food or beverage, or wifi."

Cons: "We're treated like livestock!"

Pros: "being group 3, yet row 30. Not being cramped. being with an actual United flight crew (instead of a Sky West)."

Pros: "As above"
Cons: "As above"

Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"

Pros: "It was good to be in Houston for a brief moment!!"

Pros: "Flight was on time"

Cons: "Food selection poor Ran out of one selection Crew forgot to serve our row food until I questioned them"

Pros: "Enjoyed it"

Pros: "Flight attendants didn't fret too much over passengers swapping seats to be close to traveling companions, though it did cause a delay in take-off, along with an equipment malfunction."
Cons: "On previous flights, attendants would strictly monitor the one personal item and one carry on rule. It didn't happen this time causing several people to have to check bags."

Pros: "The crew did the best they could with a bad situation"
Cons: "At the first sign of trouble (engine mechanical failure, they had already started boarding, had to take everyone off) they should have immediately found a different plane to take us on. Everyone knows mechanical troubles usually don't get fixed. And when they did find another plane, it had the toilet garbage door not working so the flight was cancelled. I appreciated all the customer service representatives coming together to help us out. But I was sick, and had to work a 12 hour day on Tuesday. With the rescheduled flight (and the crew was amazing for that), and getting up early for that and my 12 hour work day, I was up 20 hrs straight and had gotten MAYBE 5 hours of sleep in 36 hours. All together, it was just poorly handled by United, especially since we were at the Hub"

Pros: "The flight left on time and arrived on time at the airport. The crew were nice and boarding worked seamlessly. It was nice that wifi was offered on the aircraft, just a shame it cost $14 for 4 hours"
Cons: "Security at O'Hare nearly made me late for my flight. I had to wait 1 1/2 hours in security, and then rush towards my plane. The seats were nice, but the not the best on their fleet. There was also no seat back entertainment. The only entertainment was if you had a smart device, you would download the United App and watch movies, shows and listen to songs through the app which is called Private Screening"

Cons: "Absolutely no compassion anymore in this industry, no discounts on really expensive fares for those suffering a loss and customer service has always been lacking. Thank you so much for not understanding how someone grieving could possibly get mixed up when booking a flight quickly when dealing with this kind of stress. They could have at least waived the 75 $ fee even though I made the mistake. I received nothing but a lecture from the customer service rep on how I shouldn't book travel when upset?!? Wow, thank you so much for giving unrealistic expectations instead of kindness to someone hurting. If more people showed concern and wellbeing for everyone you would only profit more. But show nothing and guess what, you get nothing too. I will never ride United airline again after listing to the cold words of your customer service rep."