Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.
mechanical issue, so delayed take-off (hence the low boarding rating) and made a number of people miss their connecting flight. Also took a long time to get our checked baggage. I luckily made mine with 5 minutes to spare, but it was nerve-racking.
Time to upgrade those planes so you can provide first class.
The flight was smooth and on time. Entertainment options were lacking and there was no food, other than some very boring snacks.
A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.
This flight was the second leg of a trip that began in Auckland, New Zealand. I was unable to find a way to select seats in advance. The boarding passes we were given in Auckland did not have seat assignments for the second flight. There was no way to check on it until personnel showed up at the gate in Los Angeles, immediately before boarding time. The flight was overbooked by one, and since I was traveling with my sister, we needed two seats. We waited in considerable anxiety for everyone else to board and when one person did not show up, we had to take whatever was left. At least we finally got on the flight although we were the very last to board. We were not able to sit together, of course.
The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.
We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
Couldn’t request a vegan meal somehow but I noticed other people getting them
New aircraft and flight was running on time, but adverse weather conditions meant we were unable to land on the first two approaches. Third attempt resulted in a very smooth and safe landing.
Very good it will be my choice of airline while in Australia.
Flight cancelled due to broken seat. $8 refreshment voucher barely bought a coffee. 3 hours to next flight. Also then delayed.
There were no food or entertainment on this short flight. Friendly staff even before getting on the flight. The seats were snug but it was quick flight
Good flight. On time. No problems. Plane was clean. Service was as you would expect. However nothing special, just a good flight.
Very friendly staff. No food service and no entertainment. Only 1hr 20min flight
High fees for excess checked baggage and somehow ridiculous rules for carry on bags.
Flight was late, food and drink an extra charge, my carry on is five rows behind me, and the seats are too narrow. Don’t ask me to be happy about it
I bought flights in August and there wasn’t a flight in the system
Our 6.30am flight was boarded then cancelled to fly at 10.55am . We were flying to Brisbane to attend a funeral at 12 noon an hour away . This means missing the funeral due to unreliability of Virgin . Unimpressed !!
Uncomfortable plastic seats even in premium economy. No free wifi. Even paid wifi was spotty to nonexistent. Bad food. Much worse than economy on foreign carriers like Qantas.
Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.
It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal
I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
Crew seemed annoyed by the fact we were there. Very unpleasant
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
Due to a cancelled flight the day before this flight only had 44 people. Best flight ever on international route. Food getting better. Can United provide fruit ex apples and bananas for snacks? Crew fantastic.
Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.
Compared to other international Airlines the infotainment system is need of overhaul. Doesn't have music it's got a limited selection of movies but I was impressed that an American airline was showing the documentary on John Farnham an Australian singer!
The plane was comfortable but the crew wasn’t friendly.
The crew was very kind, but no in-flight entertainment monitors and a 2 hour and 30 minute delay was extremely frustrating.
Delayed 24 hours. Should have called it much earlier They provided quality accommodations, food vouchers etc. FINALLY The issues started at 8 AM and they cancelled the flight at 11:30 PM, with no plans for a new flight.
The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.
The flight was fine. This survey is not. There is no option for N/A so items which don’t apply to my experience still must be rated. In those instances I give a “3” rating which ultimately skews the results.
First world problems, but still… We were seated in first class and asked for a cocktail on a very short, 50 minute flight. After our drink order was taken, a half hour went by, and we noticed that every other person in the small plane had been served except for us. We got up to ask about it, the drinks finally came, then were taken away three minutes later since the flight was so short. Really strange situation, on the other hand, we were in Utah.
A thousand choices for movies and nothing to watch. I avoid 'R' rated shows and others with violence and sexual content, which results in a handful of flicks to view and I have them already.
I have been flying with American most of my professional career. But the airline seems tired and becoming more and more subpar with older planes than other airlines, dirtier and less comfortable seating, and less and less amenities. Their WiFi seldom works and their food is becoming more and more mediocre. How do you fly from LAX to PHL with only being offered one drink and as a platinum customer. I am exploring delta here on out for more of my flying.
Smoothe flight. Pilot and crew did a great job. Uncomfortable seat in this jet, felt worn out
American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.
Exorbitantly overpriced ticket. Flight was delayed as per usual with air Canada and there was zero refund or compensation.
The help at check-in area was excellent! The crew on board was great and the legroom and entertainment is excellent!
Snacks and drinks should be served together and air hostess was not supportive with no smile which was kind of disappointing.
Because you didn't have the tarmac clear and then had to unboard a plane I missed my connecting flight to CLE. Cost me a day ... a 30 dollar hotel hamburger ... then the next day THAT flight was an hour late to arrive ...
it was by far the worst business class experience i've had. the food was awful, the staff was worthless and lazy, the drinks were warm, no blankets. dirty bathroom.
I could not even make this flight due to Air Canada delay on my first flight. I had to be booked with American Airlines and arrived 13 1/2 hours late. Terrible customer service.
We were told every hour that the flight was delayed until finally late in the day the flight was cancelled. We had to wait in line over an hour to finally get another flight. Once on the flight the host was ridiculously incoherent in the loudspeaker in flight - very inhospitable. Not happy with our experience.
Flight was late from Vancouver to San Francisco but they never announced
Delayed as usual with Air Canada. Checked the status of the fly online it said took off when the plain was still at the gate.
Not much food/snacks. I had just tea and it was so bitter.
