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Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.

The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Great meal. Best seats ever! They need to teach other airlines how to do that.

Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

Couldn’t request a vegan meal somehow but I noticed other people getting them

They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up

Board the planes first class first then the back to the front! And when getting off should be first class and front to back. Food is awful

No Business Lounge. Couldn’t get into Lounge in HNL on flight to Asia (it was “full”) and Hawaiian has NO Lounge available at ICN for my return flight. This is unacceptable for a full-priced Business Class product. Your competitors all have nice lounges. Foul smelling entrees, skipped meal. Business class seats the worst compared to other airlines. Entertainment iPad had old movies and tv shows. Headphone jack was worn out, you had to jiggle and press connector to get any sound. Cheap quality headphones. Good selection of Hawaiian music. Good pillows and blankets. Good stowage. Good de-planing in HNL.

Almost everything was perfecto expect for entertainment. There are not a many options.

The screen where I sat was not working and charger also poorly. Can’t enjoy entertainments and space of seat was narrow.

The Hawaiian airlines checkin desk was too small for the number of checkins. The seat on the plane was right next to the jet engine and it was very loud. It was probably 90 decibels or more loud. They should offer protective ear muffs for those seats. Seriosly. It was LOUD. The boarding of passengers should begin with those at the back of the aircraft, not the front of the aircraft to avoid having to wade through people who are still putting their stuff in the overhead bins on the way back to the back of the plane.

It was great as usual but the inflight entertainment wasn’t working so it made for a very long flight.

Probably the only airline offering some snacks and beverages included in ticket price. Always on time.

Best airline experience. All staff members had a positive and pleasant attitude. Truly makes you feel like you land in Aloha vib once you step on the plane.

The worst travel experience I have ever had. There were several flight delays and no staff member seemed to be any help. I was traveling for my wedding and almost didn’t make it to the destination. Even after I shared this with that staff they did not care to try and help on offer options, recommendations, or support. It was simply not their problem. I also ask if I could hang my wedding dress but was told that there was no where to do that. My wedding dress had to be shoved under a seat. As I was exiting the plane I did see a closet another guest was grabbing their hanging items from and mine could have also fit. Overall this was a horrible experience full of stress and unknowns.

Flight was delayed 4 hours likely due to staffing issues. Otherwise smooth flight.

Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.

Too many passengers are bringing on too many large items as part of carry on baggage where it should be checked in. This is not the fault of Qantas but the stupid mindset passengers have now about trying to bring anything and everything on as carry on luggage where it should be checked in.

Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.

Plane a little late departing, but not an issue. The pilots humour when he said “I will try to make up some time…. I know a few short cuts to Adelaide” made the passengers chuckle. This is what makes Qantas “Australian”.

I have never had a problem with flying Qantas, so this flight was the same as any other.

After British Airways cancelled my London to Sydney and Virgin Australia refused to refund, there was no ways I would try Virgin Australia again, so it was Qantas - what a good flight experience. So much easier to get off an international flight and get a local flight without having to add extra amounts for baggage

The flight was delayed by 1.5 hours and most of the flights bags were not on the flight. Have also had no communication from QANTAS

I was thrilled with the bottle of water, blanket, pillow, earphones, and little packet of toothbrush, toothpaste, earplugs. I was very satisfied with the meals and snacks and drinks. I alao was very grateful to have a seat that backs up against the lavatory, as it made it very easy to get to the bathroom without being jumped in line, as so often happens in the airplane. Of course that was just a random strike of luck, but it really made a difference.

Food was great. Customer Service not so much! Flight Delays.

The plane was delayed about 3 hours so anything else is immaterial

I'll never transit from international through Sydney with Virgin until they improve the domestic transfer system. It's ridiculous that you have to take oversize baggage to the transfer desk to get it activated then struggle onto the shuttle bus (carrying a 25kg, 2m long ski bag and carry-on - along with about 6 others in the same situation) then negotiate the terminal and queue to put it onto the oversize receival bag drop.

For a red eye flight it is pretty uncomfortable. They provide nothing in the way of pillows, etc.

2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.

Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.

When the flight is full out would be good to allow the use of the front toilet as well as the rear. Otherwise it was an uneventful flight.

When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,

Toasties not available (only GF option). Hot drinks not able to be served No usb charging port

Flight departed in time and arrived on time, no issues at all.

Boarding took place at the front and back. Weight of luggage was unclear and cost an arm and a leg.

The flight between Canberra and Coolongatta passed very quickly and was comfortable. The crew were very efficient and helpful. The boarding process is a bit slow and not done by rows. Overall, Virgin does a fairly good job.

This was a short flight with no food. The attendants were great but the comfort was poor: just to cramped. The flight from Denver to Frankfort was excellent! Seating was roomier, food was good, service was good. This was a great experience.

Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.

I still prefer Delta, but Delta doesn’t fly to State College PA.

The seats on the aircraft are like sitting in a rock. During the boarding process they recognize Active Duty Military, why don’t they recognize Retired Military. I’ve always preferred Delta, this flight confirmed why I still prefer Delta.

The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.

The flight attendant was very kind and offered my son a snack for free.

Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.

service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus

Left late after one day delay. Even after we were called to board we stood in line for 30 minutes. Seemed disorganized.

To san Francisco it was ok. From sf to Manila it was horrible