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Cons: "Needs more variety of movies"

Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."

Pros: "The crew was super friendly."

Cons: "Wider arm rests"

Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."

Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "Very respe tful staff."
Cons: "Dirty restrooms."

Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."

Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"

Cons: "Double standard"

Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."

Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."

Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."

Pros: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Cons: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."

Cons: "We had to wait until check in to sit together."

Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Cons: "Nothing"

Pros: "Very friendly crew!"

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"

Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"

Pros: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."

Pros: "Great meal compared to other local airlines. Comfortable."

Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."

Pros: "Cabin staff. Special meal. Cleanliness."

Pros: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Cons: "The horrible JET LAG I have now lol."

Pros: "Good service."

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."

Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."

Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."

Pros: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."

Cons: "Food is not that good"

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."

Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"

Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."

Pros: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Cons: "Nothing. Was great."

Pros: "on time"

Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."

Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"

Pros: "Excellent crew and great food."

Pros: "Good service by crew."
Cons: "Online check in was not working which meant long line to check in at airport."

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "Crew was amazing"

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"

Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."

Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"

Pros: "Excellent"

Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"

Cons: "Food"

Pros: "Behavior of the crews"
Cons: "Not enough leg room"

Pros: "Stewards and Stewardess were very prompt and always had a smile!"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."

Pros: "Crew, service, price"
Cons: "Seats are small"

Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."

Pros: "Friendly staff"
Cons: "The food was very poor"

Cons: "Food wasn't good"

Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"

Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."

Cons: "Business class luggage came late."

Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"

Pros: "Crew"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."

Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"

Pros: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Cons: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"

Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."

Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Pros: "Everything"
Cons: "nothing"

Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."

Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"

Pros: "Nothing"
Cons: "Everything"

Pros: "Great on board bar"

Cons: "in flight entertainment interface can be improved to be more user friendly."

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Cons: "No flexibility in flight changes"

Cons: "food"

Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"

Pros: "The food and service was great"
Cons: "The bathroom could be cleaner :)"

Cons: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."

Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."

Cons: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Best thing is 2 free checked bags."
Cons: "Food and service in economy could be better. Nothing special about Qatar."

Pros: "Truly give star service for business class"

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Pros: "The crew was nice, the seating was poor rather you paid to pick or not. When boarding you are told to social distance but you got folk sitting bunched up together with someone sitting next to you the whole flight. Delta doesn’t have people sitting in the middle seats. Poor flight when it comes to safety or health over money. SAD!"

Pros: "The fact that no one sat next to me believe me it was not a my choice there was just not a body to put in the seat"
Cons: "The staff was not friendly or say hello or goodbye"

Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."

Pros: "On time departure and early arrival. Crew was great."

Pros: "Great crew"

Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."

Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"

Pros: "That I was able to charge my phone and watch my own movies... That’s it"
Cons: "Better Temperature control"

Pros: "the wi fi"
Cons: "They give me the same seat that other passager has"

Pros: "I enjoyed everything!"
Cons: "No complaints!"

Pros: "Arrived earlier than scheduled."

Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."

Pros: "Boarding experience was excellent as we used a wheelchair."
Cons: "Nothing"

Pros: "Greets you nicely, on time, caring staffs"

Pros: "None"
Cons: "No"

Pros: "Courteous employee interactions from bag check/gate to arrival!"
Cons: "Everything was truly GREAT"

Pros: "loved the free movies on board, also on time departure and before time arrival makes me feel the best."

Cons: "Jo"

Pros: "Newer aircraft, comfortable seats"
Cons: "Connection to inflight entertainment was complicated and lengthy, barely got access to it for 45 min"

Cons: "No other snack choice, just pretzel. Can we have some cookies?"

Cons: "Cabin pressure was not great!"

Pros: "The crew was great"
Cons: "No entertainment"

Cons: "Delay"

Pros: "Good service."

Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."

Pros: "Cookies they offered were vegan friendly."
Cons: "Had to sit in the very last row which didn’t recline."

Pros: "Service"
Cons: "Just little delay."

Pros: "Nothing"
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."

Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"

Cons: "No food, no entertainment, no room for luggage, no good."

Pros: "Great at all."
Cons: "Nothing."

Cons: "The cramped space"

Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."

Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."

Pros: "Great seat space"
Cons: "No wifi"

Pros: "The lax to atl flight was on a much better plane with all the modern features to make the 5hr flight comfortable."
Cons: "The atl to lax was an old plane and wasn't comfortable for a 5hr flight"

Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"

Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."

Pros: "Everything"
Cons: "Nothing"

Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"

Pros: "Good entertainment option"
Cons: "Very delayed"

Pros: "The entertainment was amazing"
Cons: "We were delayed multiple times and landed extremely late"

Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."

Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."

Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"

Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"

Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."

Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."

Pros: "I like the fact that the price was reasonable and the airline didn't charge for EVERYTHING! I didn't feel robbed."
Cons: "Turbulence"

Pros: "The planes people and service."