Flights to Atlanta (ATL)

Pros: Preference given for those requiring extra help boarding

Cons: Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane.

Cons: my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE

Pros: Everything. Will definitely chose them again.

Pros: service/food excellent

Cons: old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type.

Pros: Quick and easy service. Very friendly and polite.

Cons: None

Pros: They got me safely from lax to Brisbane.

Cons: A number of issues. Check in desk was seriously understaffed. No alcohol included with dinner in economy class. Vegan dinner consisted of boiled vegetables and rice. Seat was expectedly uncomfortable.

Pros: Quick easy painless and on time

Pros: Lovely crew

Cons: Luggage was lost and had yo be seny next day.

Pros: Lovely crew

Cons: Seats were very tight

Cons: We arrived 3_ hours early to check in for a 12-22 flight but had to stand in line much longer than necessary because passengers who arrived late for flights that were departing were checked in before we were. We understand that the airline is trying to check in passengers for departing flights so they can leave on time but they need a better system to avoid penalizing passengers who follow the rules. Our flight was delayed 90 minutes, causing us to potentially miss our connection in LA. We were not provided any information in flight or immediately upon getting off the flight to calm our worries about missing the connecting flight. So we stood in customs and immigration lines hoping to make it. Only after we collected our luggage, were we told that we had been rebooked on another flight from LA to DC (our final destination). We could have been given that information in flight or at least when we got off the plane to avoid being stressed in customs and immigration. The airline needs a much better way to handle delays for passengers who are going to miss connecting flights.

Pros: I loved my seat that I paid extra for, that is until they moved two big men next to me.

Cons: Leave the seating the way it was.

Cons: Virgin appears to have lost its way in its treatment of business class passengers from Fiji to Brisbane. Gone is the lounge to relax in prior to boarding , long ques and bottlenecks in "priority " lines whilst trying to board and then there is that other affliction that they now suffer from poor quality meals and selection of same Oh well so much for that wonderful experience of flying at the front of the aircraft

Pros: I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack.

Cons: Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline.

Pros: Food was super tasty and we were well looked after with refreshments

Cons: Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance.

Pros: Great, love the ATRs

Cons: Waited a long time for the catering crew before we could board. Once in the air, very smooth, friendly, professional.

Cons: Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon

Pros: Crew work very hard and are very pleasant.