1.9 Horrible14 Oct. 2021
Made a rental car reservation four months in advance went to pick up car only to be told no car was available.
1.9 Horrible27 Jul. 2021
I was led to believe that the rental was to be picked up at Atlanta Hartsfield Airport. When I arrived at the counter I was told that the car was at a location 60 miles away and that they had no car to give me. It cost me $43.00 to Lyft to that location. The mgr at the location apologized but said that Kayak has done that before. He told me another location where I could drop the car off near the airport but again I had to pay another $9.99 for a Lyft to the airport. The Mgr at the pickup location was great under the circumstances but obviously the value of my rental went way down as it cost me alot of time and money. I travel frequently and have never had this happen before!
10.0 Excellent26 Jul. 2021
The Service all around service
1.9 Horrible19 Jul. 2021
Terrible experience- only 1/4 tank of gas in it when we got in it, maintenance light on because it needs oil change, car windows very dirty and could barely see out of front windshield when it started getting dark, smelled like smoke inside, brakes bad - had to push all the way to floor for them to work, extremely low tread on tires - the tech at tire shop noted it to me when I went by because the low pressure warning light came on the next morning after it sat overnight.
2.0 Mediocre28 Jun. 2021
When I typed in that I needed a rental car from the Atlanta airport, it took me to a rental car site an hour away from the airport. This was not clear to me at all! I therefore did not have a car when we got to the airport and there were none to rent. It was a total disaster. Kayak should alert the customer to this chance of location.
10.0 Excellent11 May 2021
I made my reservation online only two days in advance, and I was able to walk into the rental office and leave with my rented car only a few minutes later! The same representative helped me with pick-up and drop-off, and she was very helpful and professional both times. Also, setting up my reservation through Kayak helped make things simple as well.Nothing! I've used another car rental service nearby in Downtown Atlanta, and frankly this Enterprise offered me fewer issues and a better value for my experience. If I need another car rental, I will probably be returning here.
10.0 Excellent11 May 2021
D'Angelo was awesome. Super friendly and fast - easy check out and check in.Price - I rented the same vehicle 1 year ago and the price doubled. June 2020 price was $900 May 2021 price was $2039. The price this time was ridiculous!
10.0 Excellent10 Apr. 2021
Staff was great. And drop off was easy. I even asked to keep the car for an extra day and was super easy.It’s a little expensive and i had to wait a little at pickup.
6.0 Good29 Mar. 2021
We should’ve been told upfront how to drop off the vehicle. We got there and there were no signs or directions on what to do.
2.0 Mediocre9 Mar. 2021
Couldn’t get our vehicle till the next day