Pros: The service counter was quick, we had a small problem and it was resolved quickly and easily. The manager, Sheila, was fun to talk to and worked quickly to get people their cars.
Cons: When I tried to use a coupon at the desk, I was told I had to call customer service, so I did. The guy on the phone made the rental cost about $80 MORE with my discount coupon. The. Manager had to fix it. The car had a problem with the wheel rubbing on something when we had four people riding in it.
1 Dec 2015
Twice the price of the Kayak offer
Pros: The car was clean and nice, and they processed me pretty quickly
Cons: What's the point of choosing a rental company according to a quote if, on site, they more than double it with fees and taxes and insurance you can't really decline? There's nothing honest about such policy.
11 Jan 2016
Quick and Helpful
Pros: quick to get the car and return it!!
Cons: all was good
30 Aug 2016
Very satidfied with service.
Pros: The car, the courtesy, the price, basically everything.
11 Oct 2015
Less haggling takes place at the car dealership
Pros: Car was clean...
Cons: Car was clean, but agent tried to scam me multiple times. Kept adding extra services onto the contract and convince me it was an additional required charge beyond what was prepaid.
12 Oct 2015
Cons: The rude people who work at the pick up,
13 Oct 2015
No cars available
Cons: Dollar had no cars available.
13 Oct 2015
Pros: Unfortunately the weather caused me to cancel
14 Oct 2015
Pros: Getting the car was easy and the counter personnel was courteous
18 Oct 2015
Cons: They're confirmed price suddenly didn't include taxes when we picked up the car, tacking on an additional $84 even though the confirmation email indicated that the booking price was the final price including taxes. No attempt was made to bring the price in line with the confirmation email price.
Pros: i was given total amount of rental as 103.00USD and was charged 142.00 USD and it took me 1.30 Hrs to collect car from the time I reached the counter
11 Jul 2016
Cons: It was to far away from the terminal
11 Jul 2016
Pros: Quick friendly service. No issues with car.
Cons: Vehical badly needed a car wash. Did not have car I requested so I had to pay extra for a larger car.
11 Jul 2016
Pros: I was surprised to receive a VW Beetle for my rental vehicle. It was a fun car to buzz around in.
Cons: The car was really dirty on the outside when I picked it up. Also the agent gave me a hard sell on the additional insurance. It detracted from the experience and made me nervous to drive the car after I declined the coverage.
12 Jul 2016
Pros: car was available for me though others had to wait
Cons: the car smelled like smoke
14 Jul 2016
No car available at Atlanta Airport
Pros: Rental location is at the airport via tram.
Cons: My reserved car was NOT available. What's the point of a reservation if the car is not there?
Wasted too much at the counter while staff tried to upsell me on a much more expensive SUV.
I'll take Uber next time.
16 Jul 2016
They were out of cars and so I was out of luck.
Cons: I arrived at the desk after my flight only to find out that it was a 2 hour wait until they would have a car available. I got on the phone and soon found another car at Enterprise 12 miles away from the airport for the same price. Other agencies at the airport had cars available but wanted to charge double or quadruple my original price with Payless. Got an Uber ride for $11 and was on my way to Enterprise--and they allowed me to return the car to the airport when I was done. Thanks Enterprise! :)
Payless staff could have helped customers to reebook--it took me a good 30-45 minutes on my phone.
18 Jul 2016
Pros: Absolutely nothing about payless
Cons: Made a reservation for a full size vehicle. When we arrived at the airport they did not have but 4 cars left and all were economy. Didn't do anything to assist us at all. Very rude person Tiffany at Atlanta airport
23 Jul 2016
Pros: They force you to take insurance
26 Jul 2016
The worst rental experience ever!!
Cons: They fish you with low online prices and then try to jag it up. They would not take my Debitcars, which that's how the reservation was made and refused to rent me a car then.. The rental place next to them would of taken my Card. ..but the car was over $250 dollar more expensive!!! I was stuck there and thank God for Enterprise Car rental!! Within 3 min I had a car and also to a super low rate with my Debit card!! No question asked. The nicest people and it took me only a couple min not like with Payless almost 2 hours of BS!! I would not recommend Payless to anyone. Be aware!
Cons: I didn't like the hourly charge. I had picked up the car early and dropped it off at the original time.
7 Sep 2016
Pros: I really like this location, they always have top pf the line cars.
Cons: You need a credit card. If you have a Debit Card they will ask for a bunch of documentation.
10 Sep 2016
Pros: Great service
Cons: Was a mix up in locations of rental pick up.
13 Sep 2016
Cons: No car available. They said they had tried to call us in the a.m. to tell us they had no vehicle available, but I never received call.
24 Oct 2016
Pros: Aside from having to fight for the rate quoted online the experience was good enough for me to rent again.
Cons: lower level employees all telling me that the price they had in their hand or on their screen was normal. Manager was very helpful and made up for this.
18 Aug 2016
Reservations are not Guaranteed
Cons: I reserved a car on Monday for Wesnesday morning in Atlanta. I arrived 10 minutes early to give time for paperwork. Upon my arrival the Enterprise Employee told me they were completely sold out of vehicles. I asked how that was possible if I had already received confirmation for my reservation. Then he told me that they sold out of cars after I made my reservation. Another excuse was that the Delta outage (which happened over a week ago) had their entire fleet at the airport. What's the point of reserving a car if they're just going to sell it to the next walk in customer anyway? It is a very unprofessional way of doing business and they had no ETA's on any cars coming in that day. I had to cancel my reservation. I will not be renting from Enterprise ever again because you're not guaranteed to get a rental. If you have somewhere important to be, I suggest trying another rental company.
17 Nov 2016
Pros: Ease of booking online
Cons: Can't get cars with a debit card and an out of state license. Also oversold last time I booked with them through your site and couldn't get a car. The sales people are apathetic at best.
22 Nov 2016
Pros: I got a clean car at a great price.
28 Nov 2016
Enterprise was the WOREST
Cons: Did not get to rent car. Almost ruined my holiday weekend
5 Dec 2016
Cons: Enterprise provided me with a car which still had the presence of a cigarette odor. My 3 year old son and I had were in such a hurry that we could not complain. Enterprise knows who all of its customers don't like cars that still have a cigarette odor in them, and therefore should always ask their customers if the car is acceptable before their customers take off with the car.
Cons: The price fouled at check. I was trying to be budget consciencouis and in the end the rental car for one day cost over $300. I was late on return which indontneven rememver discussing the return time and they charged me for another full day. And it was already an expensive rental because I was dropping off in a different location. They included that cost in the 2nd says price as well. Crazy expensive for have this little car for just over 24 hrs. I certainly will never rent from hertz again.
Also the car smelled.
29 Nov 2015
Pros: Very quick and very efficient. Very nice and clean vehicle.
2 Dec 2015
Pros: The price was outstanding. The pickup and drop off was easy and quick.
20 Dec 2015
Thank you & Merry Christmas.
Pros: They were very nice and helpful.
31 Dec 2015
Pros: It was fast
Cons: For hertz to only have one location to drop off on the weekend after Christmas is s terrible business practice
3 Jan 2016
Pros: Free upgrade and no wait in line with the new teller kiosks in place.
Cons: I found it bit pricey for the car to be picked up from one location and dropped to other location. It was almost 4 times on the price of pick and drop at same location.
19 Sep 2016
Suspect car quality
Pros: Car had bad smell inside and drove as if it had been abused by previous drivers
25 Sep 2016
Hertz aka any other rental
Pros: The car was clean and full of gas
Cons: Long wait in line to get car. No one to receive car. I don't know why I thought there was something different or better about Hertz. There isn't. Will just go with cheapest.
3 Oct 2016
Good not great
Pros: The desk staff was very friendly and pickup and drop off was fast and easy.
Cons: The car was crappy. I guess that's not really Hertz's fault bc it was clean, it was just a bad car in general.
Pros: I liked the price on kayak and it was easy to reserve the car.
Cons: I didn't like the fact it was the wrong location and there were hidden fees
18 Nov 2015
Cons: Like all car rentals, slow pickup process. That takes way too long. Car a bit dirty. Only had 1/4 of a tank of gas. Impossible to judge gas to pump so returned it with 3/4 of a tank. - of course I don't get money back for giving thrifty more gas. - At return lady was condescending, "Baby, you forgot to fill it up & we gonna charge you $10/gal".
So far I haven't experienced a great customer service car rental.
7 Jan 2016
Pros: I found Thrifty to be very convenient to get to from my home and I thought the rental process was very simple and quick. I will use them again.
14 Aug 2016
Pros: Thrifty made it very easy to rent and return our rental car. The staff was extremely friendly and knowledgable about the area. They gave us great recommendations on places to visit and eat! Would highly recommend using them and look forward to renting from them in the future.
4 Dec 2015
Pros: Drop off was very quick.
16 Nov 2015
Pros: Quick, no problems. Nice car. Ability to choose any car in class.
Cons: Nothing really, but on return took awhile for agent to show up. Wasnt sure if i should wait or just go.
29 Nov 2015
Pros: Clean, nice car with extra features like GPS and backup camera
14 Apr 2016
Pros: Car was clean, counter was friendly
Cons: Immediately assessed a fuel surcharge upon arrival and assessed an additional day. I showed the receipt for fuel and the surcharge was removed, but they still assessed the extra day, which was ridiculous as the car was returned on time, their agents were just too busy to get to the car.
1 Oct 2016
Cons: I arrived at Atlanta Airport 11:50 PM this past Tuesday night and no one was manning their counter at the Atlanta Rental Center unlike the other companies. After banging on the counter and wandering around for 15 minutes seeking help I finally someone who informed me that their garage booth was located at the other end of the facility. My treatment there was fine. However, I informed the representative that no one was at the main "Rent - A - Center (?)" booth and no sign was there directing customers to the garage booth. She said that was clearly unacceptable and that 2 people should have been there. This was a big inconvenience especially after arriving from a long flight.
The rest of my experience was fine and the Thrifty representative in the garage booth could not have been nicer and helpful.
31 Oct 2016
Pros: Price was good
Cons: Took forever to get the car and had to wait 15 min to drop off
Cons: Agent informed me that no upgrades were available (I am preferred select) and then assigned me the one in the reserved class with the most miles and most poorly equipped of the three they had. Original car smelled of smoke.
27 Nov 2016
Cons: Car had brake issues. Took roadside assistance 5 hours to switch out car. When I returned the car, they said the returned car by the towing company had damage, which was not caused by me. I commodore to several people in roadside assistance and to avis, but did not get compensated for anything. I am not pleased.
7 Dec 2016
Would not honor Kayak price
Pros: Still got a good deal
Cons: When we arrived, a little late, they said they could no longer honor the Kayak price and charged us $5 more per day for basically the same car. I pulled up the website and showed them I could get an even better price but didn't feel like arguing over $5 since we were only renting for one day. Other than that we got a car with bad wiper blades in the rain. Overall an average experience but what do you expect for the price I guess.
26 Nov 2016
Wasn't allowed to rent
Pros: Customer Service representative was as helpful as could be
Cons: Made a reservation 3 week prior to pickup day. Walked in to rent the car, which I was informed there were NONE LEFT. The car that I had made the RESERVATION for was given away. I was offered a different car that was "5 tiers higher", but was going to get "the best discount available". So NONE of the information I was emailed three weeks before was even accurate.
When it came time to actually pay, I gave my debit card, (which I have used to rent cars before) I was informed I could ONLY use a major credit card. Once again, none of this was mentioned in my confirmation email. Needless to say, nothing could be done, and I missed my Thanksgiving. Thank you Avis .
9 Jun 2016
Cons: We were unable to rent the car. The employee was so rude! I reserved the car through Kayak but the Avis directions didn't specify that we needed an alternate credit card, where to find the rental center, etc.
17 Oct 2016
Cons: The service agents I spoke to had no idea what was going on. They couldn't tell me if the return location was open on the day I wanted to return the car. They couldn't tell me if I'd be charged for an extra day if they were closed. I told them repeatedly that there had been a natural disaster (a horricane) and the city had evacuated but they didn't seem to understand at all. I decided to go with a different company.
19 Oct 2016
Fairly smooth process pick up
Pros: Friendly staff, clean office
Cons: Had some trouble locating car once down in garage, no row/spot indicated on paperwork, was told to press car remote and listen for beep...no beep.
21 Nov 2016
Cons: The guy at the front counter of the AVIS in Atlanta was not helpful and could not offer any assistance with my rental.
5 Dec 2016
Not typical for Avis
Pros: The vehicle was ok. That is the only positive comment I can make.
Cons: The staff at the location was so far below any professional standard it was unsettling. Further more, Avis customer care, had no concern or desire to better the situation, that wouldnt have cost me more money.
Pros: Very competitive pricing. Everyone was a pleasure to deal with.
17 Nov 2016
Cons: Called me 15 mins before reservation, left message that they were "all out of cars" and left a number to call back "if I had questions." Called number back and rang endlessly. Needed car for work trip and had to scramble, ended up being late.