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One location in Brookwood
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Reviews
2.0 Poor
Nov 2020
Pros:
Company is very deceitful. There is no way of contacting them. They will over charge your account. Very frustrating. Never renting from them again!!Cons:
Answer the phone when we call!!!10.0 Wonderful
Nov 2020
Pros:
they guy who checked me in was the besttttt forgot his name unfortunately so positive welcoming friendly also I was running late checking out and the guy who checked me out was also the best! I was so nervous and in a hurry and he really helped7.6 Good
Nov 2020
Pros:
Car was nice, staff was nice. Pickup was okay. Drop off was good. Rate was good.Cons:
Helpful staff, but the super sneaky and difficult policies really make me never want to rent from this place again. Spirit changed my flight and I had to pay a rebooking fee just to change a couple hours over. It left a bad taste in my mouth. I really didn't enjoy dealing with the whole ordeal. I have to drop off exactly where I picked up otherwise... you guessed it... a fee. Car was not that clean and the handles for seat adjustment were sticky. Gross. If you are fine dealing with a little hassle or potential disappointment for a decent rate, this might be a good fit.10.0 Wonderful
Oct 2020
Pros:
pickup easy dropoff easy, didn't care too much for the locationCons:
better location + a way to contact local agent with out going through 800 potal8.0 Very Good
Sept 2020
Pros:
Staff was warm and helpful.Cons:
Car was a bit banged-up, but nothing impactful. Their computer system however would not accept my driver's license. Luckily it would my husband's, or we would have had a real problem.2.0 Poor
Sept 2020
Pros:
NothingCons:
They did not have any SUVs secondary to a system error and did not tell us about the error until we arrived and offered zero compensation. When we tried to call the company it is set up not to talk to a person. Very frustrating4 locations in Brookwood
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8.0 Very Good
Mar 2024
10.0 Wonderful
Apr 2021
Pros:
Staff was great. And drop off was easy. I even asked to keep the car for an extra day and was super easy.Cons:
It’s a little expensive and i had to wait a little at pickup.10.0 Wonderful
May 2020
Pros:
Everything ran very smoothly.10.0 Wonderful
Apr 2019
Pros:
I had reserved a compact car, and was very pleasantly surprised when they gave me a Hyundai Tuscon, a small SUV, an all-wheel drive model with only 16K miles on it, and in excellent condition.Cons:
Had to think of anything they could have done better. The location at 1521 Howell Mill Road could use some better customer seating.4.4 Mediocre
Oct 2018
Cons:
Did not have vehicle size I chose. Added extra insurance even though I had already got some6.0 Okay
Apr 2017
Pros:
Should have read the fine print. Although I searched for airport rentals I ended up with Enterprise off site. Thankfully, onsite Enterprise saw I was traveling alone with 3 kids under 6 and gave me a car onsite (and a discount for Kayak's misleading).2 locations in Brookwood
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Reviews
10.0 Wonderful
Jan 2024
2.0 Poor
Nov 2023
10.0 Wonderful
Feb 2020
Cons:
Moré 24 Hour drop off points, but other than that everything was great. Thank you Avis.2.0 Poor
Nov 2019
Pros:
NothingCons:
Office was difficult to find. Then, despite having a reservation starting at 9 AM, they had no cars available until at least 1:30 PM. Reservation meant absolutely nothing. DON NOT RENT FROM AVIS!!2.0 Poor
Mar 2019
Cons:
They took my reservation but when I arrived they did not have a car available. Very shitty.2.0 Poor
Nov 2017
Pros:
NothingCons:
The car rental company had zero cars the morning we arrived, even though we had a reservation. We were told it would be several more hours. This meant we had to scramble around town to stay even somewhat on schedule. Awful3 locations in Brookwood
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Reviews
9.6 Wonderful
Aug 2017
Pros:
At the Loews Hotel Hertz counter the employee, Randy, was wonderful even under stress. I usually only use Enterprise but Randy made using Hertz a pleasure!Cons:
I did not like that Herts tried to charge me $40 when I could not change my original reservation to start earlier so I canceled that reservation and made a new one for the same dates and pick up and drop off just longer house and upgrade of car. Hurts was going to charge me a $40 cancellation fee.6.8 Okay
May 2017
Pros:
The car had XM radio and a USB jackCons:
The car was super expensive and they charge you extra for your spouse to be on the car. Enterprise has never done this and offers it for free to the spouse.4.8 Mediocre
Apr 2017
Pros:
The employee I worked with was apologetic and tried to help.Cons:
Reserved the car online but they didn't hold my reservation due to a computer issue on their end. I had to then book a car on the spot and will have to contact customer service to get a refund for the original reservation.2.0 Poor
Mar 2017
Cons:
I made an off-airport reservation at a midtown Atlanta location. Then, 30 min, later received a call from that location saying---"Don't come, we don't have cars." (And would not have cars the following day, either.) If you know you won't have cars at a location, don't take reservations for cars at that location!Yes. Based on our information, ROUTESCARTRK in Castleberry Hill is the cheapest car hire location in Atlanta. It is located at 2144 Sullivan Road.
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