Excellent customer service at both ends of the tri
Pros: Helpful, accommodating, and quick to correct an issue with the car (didn't even have to ask!)
9 Jul 2016
Pros: We received a clean economy car with working air conditioning and rear backup camera that had map interface with my iPhone. It was quick and easy to get and return the car. Having a rental car really made a positive difference on our trip.
5 Sep 2016
Pros: The customer service, car, and return were easy and clean!
16 Sep 2016
Pros: Everything was great especially at the beginning, filling out the paperwork was super quick and easy. Also got upgraded to an intermediate car but paid for an economy car. Sweet deal!
18 Sep 2016
Pros: up grade to jeep
Cons: having to go home to get major credit card to rent, never had to do that with enterprize, ryder or penske.
28 Oct 2016
30th station rental
Pros: Free upgrade
Cons: Nobody there early hours for drop off
27 Oct 2015
Exactly what was ordered
Pros: The Mustang convertible was a 2015 model. Had been wanting to test one. It was perfect. Couldn't have asked for more.
Cons: The car was not as clean as we would have liked. Actually stopped at a car wash to get the windows and exterior really cleaned.
13 Dec 2016
Pros: Diana from Alamo was amazing!
30 Mar 2017
Cartrawler avoid at all costs
Cons: Could not pick up the car because of unstated terms and conditions. No car was received and Cartrawler will give no refund. Have had to go through my bank to charge back this. Complete and utter joke. Watch for who Kayak redirects you to!
16 Oct 2015
Pros: This was my first time renting from Alamo. Service from beginning to end was excellent! You're folks are so friendly and customer service driven, very impressive.
Cons: Not much, Windows could have been a little cleaner.
Cons: When we got to pick-up in Pliladelphia, they said it was booked somewhere else and not the airport. The charges were then much higher due to the difference in taxes. Kayak then offered an insurance which enterprise does not accept. We had already been charged for it. Very deceiving overall.
16 Oct 2016
Pros: nice riding car
Cons: I got a car that had a slow tire leak . I ended up getting a new tire. they said they would make an adjustment, WE will see.
5 Jan 2017
It was great!
Pros: Very low cost to pick up the car from one city and return it to another city. Everyone was price wasn't the same as quoted they adjusted it.
13 Feb 2017
Pros: Their staff went above & beyond. They allowed us to return the rental to an alternative location within the area for no fee.
13 Mar 2017
Easy to work with
Pros: I registered an ECO car at the location. When I arrived there weren't any ECO class car. I was upgraded at no charge, service was fast and friendly. Would recommend to a friend
3 Jan 2017
Pros: Friendly, easy, and quick service. From the phone call / voicemail I received confirming my reservation, to the pick up, to the drop off, I had an all around great experience with this Enterprise.
Cons: The car I rented had zero windshield wiper fluid when I picked it up, and I rented it specifically to drive in wintry weather, so when I got on the road and tried to clean my windshield, I was a bit annoyed. It was an inexpensive and quick fix at the first gas station I stopped at though.
9 Oct 2016
Pros: The car was almost new.
Cons: The cost was much more than anticipated.
9 Aug 2016
Excellent customer service and a great vehicle
Pros: I had an absolutely wonderful experience renting a vehicle from this Enterprise location! The staff was very helpful and friendly. The vehicle I got was of exceptional quality. The gentleman who helped me when I picked up the vehicle even called me the next day to check and make sure everything was going well. I return to Philadelphia frequently and will most definitely be renting from the same location again.
2 Nov 2016
Pros: I liked that they called afterwards to see if everything was good.
12 Nov 2016
Started out badly and then got worse...
Cons: Wasn't an airport location even-though my confirmation said it was. The actual airport location staff was rude and unapologetic about the problem. Had to take a taxi to the location that reservation was actually for. It was in a rough neighborhood and people were arguing in the lobby. After I left with my car I was asked to verify the vehicle number on the keys. About an hour later I was told the car had a recall and I needed to return it immediately. I explained that I was an hour away and had a wedding to go to. I asked if they would coordinate with a local enterprise to do the swap and they refused. I then was called 3 more times telling me I had to return the car but they would not coordinate the swap for me. I just ended up dropping the car a the local location and carpooling with a friend just to get the bad experience over with.
Cons: Hate that live chat kiosk, the representative was rude and helpless. Never again!
9 Jan 2017
Not as advertised
Cons: I was charged at least $30 more than the kayak advertised rate. The car was one class smaller than I chose and it's battery died and needed to be jumped ...twice.
19 Jul 2016
Pros: The car was clean.
Cons: I had requested a larger car. When I returned it, the computer was turned off and they could not give me a receipt.
26 Jul 2016
Felt like a scam
Pros: The manager and staff on duty went outside the rules Hertz to get us a car for the price Kayak had booked for us.
Cons: The pickup address was the Philadelphia train station, and we were at the airport. When I called Hertz company I was told that I'd need a new reservation through them, which was more than twice what we would have paid had we been at the train station. We had no idea how to get to the train station. We were told that the hertz office there was closed for the night, but if we could be there at 7:00 in the morning, we would be able to pick up the car before our reservation was cancelled. It really felt like we were being extorted, because Hertz would not simply change the address.
2 Nov 2016
Car was fine, customer service was terrible.
Pros: The car operated smoothly for the most part and was all we needed for a short trip.
Cons: I had an unfortunate dilemma in that i made this reservation weeks ago, and then a week before the pick-up my credit card was cancelled due to fraud. On site I was told there was still balance due and that I couldn't use another method of payment outside of another credit card. When I got my partner to finally take a cab over herself and use her credit card, we had to cancel my reservation and start a brand new one because I couldn't pay the full amount. The new rate popped up double the original rate. Throughout this interaction the sales rep was unhelpful and her demeanor was uninterested. While we were checking a price with a competitor in the same venue she went left on a short break and her partner rang us up and brought up yet another even higher price. We had to wait till the former rep came back to get the 2nd price back. Overall this experience left a bad taste in our mouth about using the Hertz service.
18 Feb 2016
Kayak Reservation denied at Hertz location in PHL
Cons: Hertz left me stranded in their PHL airport office. My reservation was DENIED because my two credit cards that I use all the time were not considered credit cards. The first card I used there was the card I used on the Kayak web site.
They recommended a nearby competitor. SO I walked with all my suitcases and bags on wet, snowy, sidewalk-less, cold, dark streets to "National" who accommodated me on-demand for 1) a lower price and 2) better car. It would have been nice for HERTZ to drive me over there, but oh well.
Perhaps a poor review and stopping my business with them for over 20 years might send a message. Be careful out there people.
27 Jan 2017
Cons: They allow user to make reservation at the same time as their office is closed for business. I was allowed to make reservation to pick up a car at 6pm at an office which is closed at 6pm. Sure enough, the office was closed when I got there and were forced to pay for the whole reservation without really using it.
26 Feb 2017
Charged 3.5x more than quoted
Pros: car was fine.
Cons: Quoted at about $90 a day, for a 2 day rental (of the cheapest car available) somehow ended up owing $717... My reservation price didn't stay even remotely the same.
28 Mar 2017
Pros: I selected a compact vehicle, but unfortunately, none were available so I was upgraded at no additional charge.
Cons: What I didn't like was the confusion on the pick up location. It was my understanding that I was picking up at Philadelphia airport, but the Hertz agent informed me that my pick up location was in Center City Philadelphia. I was able to still pick up at the airport, but there was an additional fee of $125. I was told the taxes and fees are different at the airport.....who knows if that's the truth, but when you're basically stranded at the airport, what other option does one have?
30 Dec 2015
Pros: We were helped at the kiosk is so much faster.
Cons: Would have been useful to know that the place closed at 3pm
16 Mar 2017
Pros: easy pick up, convenient location
21 Dec 2015
Pros: Price was truly a bargain!
Expected a clean car. Windows were dirty inside and out. Mirrors dirty and had some gooey substance on them- hard at night to use! Since rental area was understaffed perhaps service is too?
Location at airport confusing and difficult to return car to.
30 Mar 2016
Pros: Every thing went very well. Thank you. I'll be back
26 May 2016
Cons: Car smelled of smoke
3 Aug 2016
Pros: The fine print in contract
Cons: On return I was charged $13.99 more than the Kayak price. When questioned, the customer representative was very rude, Apart from rudeness I saw two issues. One, the fine print in the contract and reasoning behind such an unfair practice. The contract stated a "mileage" surcharge will be added if the car is not return with full tank if the miles driven in less than 75 miles. I have made sure the tank is filled up a few miles before drop off. The terms were not clear and did not appear in the terms when I signed up through Kayak. Two, the mistrust of Budget. Three rudeness has no place in dealing with customers even if the customer is upset.
30 Aug 2016
Pros: Great car for a full size although the engine was lacking in power.
Cons: When arriving from the terminal there were 10 people waiting in line and only two people there to process the rentals. One renter had a problem so everyone had to wait entirely too long.
At return, there were cars everywhere and it wasn't clear where to drop the car. Finally someone came over to help but it was very confusing.
Change engine oil light was on.
26 Oct 2015
Cons: HALF TANK OF GAS WITH NO $$$$$$ ADJUSTMENT
UNRECORDABLE SCRATCHES ON CAR
2 Nov 2015
Budget airport shuttle
Cons: Upon arriving at Philadelphia International airport I waited outside bag claim for 40 minutes and no budget shuttle came around tp pick us up to take us to the rental car center. Finally one budget car renter like myself asked the Avis bus driver if he could give us a ride. He did and dropped us off close to budget where we had to walk over to finally get our car. Upon entering Budget to sign the paperwork, I found long lines. Was not a pleasant experience!
6 Nov 2015
Cons: It took over 30 minutes to return the car at the Philadelphia International Airport. That is simply unacceptable.
Cons: It was not advise that I had to call for pick up at terminal and when I called they said you have to as they do not just drive around like all other rental car companies....not good
24 Feb 2016
Cons: The service is horrific. Unprofessional staff. The process of picking up a car took almost 30 minutes. The car had over 33,000 miles on it, smelled, and drove poorly. I will never use payless again.
31 Mar 2016
Shuttle never showed up
Cons: Shuttle never showed up; kayak lied about the location because it was no where near the airport; when I called in desperation to find the shuttle they put me on hold for 15 minutes, then I gave up and booked an enterprise car on my cellphone and jumped in the 7th enterprise shuttle that went by. Luckily there are so many options and one is never stuck without a car.
1 Jun 2016
Spirit Airlines of car rental
Pros: The vehicle was ok. I can understand the "close to the car you want" disclaimer. I booked a Tahoe but received a Traverse.
Cons: Where do I start? First, the security deposit on renting the vehicle. I am well over 25 and used a major credit card. $200 security deposit that was not stated at the time of booking. Secondly, there is a fee for driving the vehicle out of the tri-state area. Really!?!? The fee is $15 per day, but the young lady gave me a $5 discount. Thank you. Right there I should've just leave but I need to get to my destination. Thirdly, you have to treat the vehicles as if they were your own. The vehicle needed an oil change before I even drove off the lot. Again I should've said something, but I needed to get on the road to NC. The vehicle needs to be cleaned before I received it and the previous driver must have through a back road somewhere. The grill and side mirrors were covered in "bug juice" even after they cleaned the car. Mind you the vehicle is white. Everything is visible so I take the vehicle to the car wash to really clean the car. In summation, all total fees need to up front and the vehicle needs to be maintained.
28 Jun 2016
Cons: Did not get the mini van we reserved, they only had a 15 passenger van, way to big for a family of six, and the gas mileage only 13 mpg, mini van better gas mileage, Will not use Payless car rental again, also said it was in terminal , but was off site and had to call for a pickup.
5 Jul 2016
6 Sep 2016
Pros: Relatively new car, no defects.
Cons: Took 45 min to pick up car; counter was understaffed. Took 15 min to drop off car - had to go into counter and wait. Also, if you decline the insurance, they charge several hundred $$ to credit card and refund the credit balance after you return car - kind of shady, I think.
11 Oct 2016
Cons: Payless would not honor price quoted from Kayak
15 Oct 2016
Very expensive - but good service
Pros: Service was quick and efficient
Cons: Expensive. Shuttle service, unless you knew to call for pickup, you could wait a LONG time.
Cons: I made the purchase on Kayak using the parameters in the app and booked online. Once they had the shuttle take me to the store, the price doubled, though they could clearly see the price booked from kayak, they refused to honor it, saying the problem was with kayak. After protesting, I eventually had to leave because I was short on time. Weeks later, after filing a complaint on their website, kicking a storm on Twitter, my issue remains unresolved. Never again.
9 Jul 2016
Dollar bait and swicth.
Cons: Car was a sub-compact when I asked for a midsize. Price changed from $200.00 to $498.00 at counter. Went to a different car rental.
24 Aug 2016
Pros: The ease of rental on line and the price was much better than the direct rental car site.
24 Aug 2016
Pros: The person at the desk. He was nice, everything thing else about your rotten company should be thrown out.
Cons: Waste of my time and I went to Alamo and gladly gave them my money. What a nice and accommodating company. Easy to work with and inexpensive. They did just what they advertised. Your company is tacky dusty and deceptive. You know how this goes with, now I'm going to tell 5 people who will tell 5 people and..... By the end of the week about 1000 people with if they don't already know how terrible your company is and to NEVER use you.
30 Aug 2016
Pros: The Lady at the counter was a sweetheart and made the rental process clear and understandable. The shuttle drivers were courteous and friendly and kept the buses clean.
Cons: The car was clean but it looked as though it was done quickly and it was not done carefully. Streaks on windows and rearview mirror.
2 Sep 2016
Pros: MPG, Music System, Good Service
Cons: No Bluetooth, extremelly expensive for One way rentals
9 Oct 2016
Quick and easy
Pros: Made my reservation online. Took two minutes to check me in at pick-up time. Keys were in the car ready to go.
15 Oct 2016
Pros: The return at ABE was great. Iesha was great. Friendly , information and helpful.
Cons: Sharon was not. She told me the extra charges were all taxes. The price of the rental was $20 more than I was quoted from kayak. She could see the disappointment on my face. Her response was, did you want the car or not ? Come to find out, she added nearly $10 because I pick the car up 40 minutes earlier than I had planned.
26 Oct 2016
Cons: I rented this car because the description said it would hold five people and two suitcases. When I checked in at Dollar they gave me a Ford Fiesta. It barely held my wife and myself and it was a struggle to get our two suitcases in the hatch. I will never rent a car again that does not spell out exactly what the make of the car is.
7 Nov 2016
Pros: Great value for money. Car in good condition. Friendly staff.
Cons: Drop off/pick-up could have been streamlined. Kind of long wait for the shuttle. Two people in a row were assigned cars from the same spot so I had to wait for the person in front of me to leave before I could.
Worst rental service I ever received in the past 3
Pros: Not much to be happy with the service other than I guess a speedy return process with no added extras added on the bill.
Cons: Originally when I arrived in Philly there was no shuttle service which is necessary as they are offsite. Luckily a friendly Budget Rent-a-car shuttle driver that passed by 3 times saw me still waiting about a hour decided to help me out and get me to the location. Then the location was locked up by that time I got there after waiting over an hour mind you. I was standing in the proper #2 Rental Shuttle area as I had seen many other rental company shuttles stop there and I called the 800 number several times to confirm. The manager was about to leave when he happened to notice me at the front doors and got me the car. He said I must have been in the wrong area and that "he never gets out of there on time." Not the best thing to hear when you are traveling on business and still have another hour drive ahead. I used the rental car sparingly as well despite a strong lemon smell in the car masking what seemed to be vomit. I have been traveling for work all over the US for the past 3-4 years and this is the worst service I received since that time.
23 Mar 2017
Quick Work Trip
Pros: Car was clean and met expectations. Staff at the front desk were helpful with working out any issues.
Cons: The PHL location is not with the other rental cars, it is off the airport grounds. The shuttle was quick, but still a bit of a hassle.
Make sure to check your receipt! They had the wrong daily price when I first picked up the car (which they easily corrected) and then at return there was a $3 fee for what appeared to be mileage even though I had unlimited mileage and they said they didn't charge for that. I was directed inside and talked with the staff and they immediately took the charge off and said they weren't sure what it was for...
29 Nov 2015
Thrift Car Rental at Philadelpia Airport
Pros: Good service. Friendly people.
Cons: Car had 44,000 miles and felt like it was worn out.
30 Nov 2015
November 2015 rental
Pros: It's one of the cheapest companies to rent a car from in the city. They location is not near the airport, but the confirmation email i received gave me the address so I could Google where the company was before. They do have a shuttle to and from the airport, and my car was clean and had a full tank of gas. I rented an economy car and waived the insurance so the price wasn't too bad.
Cons: They charged me $30 extra than what I was quoted online. The shuttle took a bit too of time to pick me up at the airport, but it was a busy evening so that's understandable.
29 Dec 2015
Good not great
Pros: Slow check in with only 1 person working the desk. At least 3 other counter staff/management walking around. Car was fine. Return was fast. The driver returning us to the airport drove like a maniac.
8 Mar 2016
Pros: Waited 30 minutes at philly airport Sunday night for Thrifty bus to pick me up at Budget. It never came. I ended up hopping on a competitor's bus and rented from Enterprise.
25 Mar 2016
Pros: Price, however they were comparable to a couple of other companies. The associate I dealt with was also nice to deal with.
Cons: The Thrifty rental site was a few miles off-field from the airport, requiring getting on and off of I-95 to get to it. That distance, coupled with the shuttle's poor frequency (they seem to run every 15 minutes) had me waiting both for pickup and at their location and curbside for long periods of time. Before I was initially picked up for rental, I was waiting curbside while every other rental company had several shuttles running before I'd ever seen even one Thrifty shuttle come by.
They charged my credit card a hold of $350 that took several days to clear after I'd returned the car. I have excellent credit and a clean driving record but I've never seen any other rental car company hold funds on a credit card. It seemed to be standard practice for them as I noticed other customers enduring the same. Considering how far off-site the location is, you have the option to either deal with it or waste significantly more of your time waiting for a ride back to the airport and choosing another company.
3 May 2016
Cons: Its a few miles from the airport, so there's a bit of a shuttle delay in both pickup and drop off. Worth it if you're getting a better price.
Their refueling fee is 10 dollars per gallon which is above and beyond any other rental agency. (For example, Alamo charges around 3 dollars a gallon, which is about a dollar surcharge of the current market rate.)
30 Nov 2016
Very out of the way
Pros: The staff was informative and helpful -- they guided me to the nearest gas station so I could fill up before officially dropping off the car.
Cons: The location was pretty isolated, and it was unclear who was actually an employee in the parking lot.
6 Mar 2017
Cons: The insurance plan is too expensive! And they wouldn't take it off for me after an hour when I wanted to cancel the insurance and just use my own car insurance.
Pros: As mentioned in their commercials, Avis tries harder. Good service and easy pickup and return.
1 Dec 2015
Pros: No issues returning
Cons: Had to wait with 10 people at PHL airport for shuttle van to rental car center. Shuttle driver was noticeably rude. The waited another 30 min for car at rental center after completing paperwork. Manager seemed to be having a problem with employees
24 Jan 2016
Pros: Avis personnel excellent
23 Feb 2016
waste of time/money
Cons: If I can pay for insurance and a reservation via app with a debit card I should've been able to complete pick up with one as well. Still waiting on my refund.
2 Mar 2016
Pros: The car was modern and clean and the price for the week that I rented was top notch. I would use this company again.
23 Mar 2016
Pros: Good personal service and pleasant manner from each individual employee.
Cons: Trying to find a gas station near car rental return location, then waiting for shuttle after returning car.
2 May 2016
Cons: My car had MULTIPLE scratches and dents, including what looked like the remnants of a sticker across the ENTIRE driver side.
8 May 2016
Watch out for inappropriate gas charges if you dri
Pros: The car was brand new, less than 500 miles. Easy check in and drive out. We did not purchase the pre-pay for gas, as there is a station less than 2 miles from the airport, and we filled it, and had a receipt on the way back.
Cons: Upon returning the car, we got our receipt and there was a 16 dollar charge for fuel, because we drove less than 75 miles. The check out guy called it a "computer glitch" that they need to fix, he was not interested in fixing it there, as there were a lot of cars coming in, "I will take care of it later". That was not acceptable as I had no confidence that he would remember to do this, so he had to take me inside, get on the computer and re-charge. That one ALSO had the charge so he did it again. On reviews such as yelp, this gouging has been going on since at least before 2013, so, what "computer glitch"? It is a shameful money-grab.I would have given a level 5 for this review otherwise, however I found this practice so disingenuous that they only earned a 2
27 Sep 2016
Badly treated by corporate customer service; good
Pros: The car itself was nice, though there was a little bit of trash left in there when I picked it up. The people at each branch were friendly and efficient. In Greenville, SC, where I returned the car, their computer system was down, yet the gentleman still provided good customer service. However, I was treated extremely poorly by the corporate customer service over the phone (see next half of the review)
Cons: Although the Philadelphia and Greenville branches were great (see first half of review) the over-the-phone customer service on the corporate line was abominable. I was requesting the possibility of changing dropoff locations, and I was treated very badly. Not only did the pricemore than triple for me to drop it off 400 miles closer than planned (so I just chose to stick with the original dropoff location), but the gentleman on the phone mocked me and raised his voice. Disgusting behavior. I gave the overall experience a "mediocre" rating for this reason, because while the rest of the experience was good, this man ruined it before it started.
6 Oct 2016
Good Process, Dirty Car
Pros: Picking up and dropping were much better than the competitors at the PHL airport.
Cons: Car was dirty, inside and out and smelled strongly of smoke. The approval from the cleaning supervisor was on the dash but I can't imagine they actually looked at the car given it's cleanliness. The car quality was fine however.
Pros: Due to trouble with the mechanics of the car Rent a Wreck is refunding a day's charge. This should be back in account within 3 days, they say.
Cons: The muffler came semidetached and it sounded like a street rod. I'm nor sure if this was a safety hazard or not but it wasn't good.
29 Oct 2015
Do NOT use this company
Pros: Nothing really!
Cons: The dispatcher were rude!
The van was in need of maintenance - exampke, wipers were old and cracked.
It was a big hassle to get into the lot and find the car. The lot attendant was very rude!
As my wife concluded, they have ZERO customer service.
21 Dec 2015
Barely worth the slightly older car
Pros: Slightly cheaper price
Cons: Had to call to find out that we wanted the Colonial Airport Parking shuttle after we waited for a while hoping for a Rent-A-Wreck shuttle.
Car smelled like cigarette smoke and windows were a bit foggy on the inside.
The office wasn't marked
The guys at the drop off place weren't particularly helpful with my questions.
4 Jan 2016
Pros: Convenience, not having to fill out paperwork on-site and just being able to jump in the car and go, great price and quality vehicle
Cons: Lack of flexibility with return time
4 Feb 2016
Pros: pricing was one thing
Cons: . a little seedy. car was not clean inside or out. the rental signing process a little outdated and in an uncomfortable setting. In the end, the pricing was not that much cheaper than the nationals/brand names. The policy about the rental period is strict. severe penalty for dropping off after 24 hour period...so ridiculous that I uber'ed to a couple places after I returned the car. My flight came in early and I picked up an hour earlier than anticipated but was leaving at my expected time 26 hours later. 2 extra hours was double the cost.
21 Feb 2016
Pros: The gal at check in was very nice.
Cons: Car smelled like cigarettes. A caution air tire pressure light was on at all times, but there was a little not that said to ignore the light. This was a little worrisome.
11 May 2016
Car not back to rent and wanted to charge a holdin
Pros: Did not rent, because the price change when I got to the rental place.
Cars Were Smelly Or Unusable/Counter Person Had an
Cons: My Chrysler 200 had a stain on the driver's seat and the interior smelled. The first car offered was a Nissan that someone had sprayed the gages on the dash with something that had dried and couldn't come off, making them unreadable. The woman at the counter gave me an attitude when she couldn't understand my email address. Never again National Car Rental!