10.0 Excellent21 Sep. 2021
Liked everything about our experience!
2.0 Mediocre19 Apr. 2021
The car was clearCustomer service, getting my car at the reserved time.
4.0 Okay2 Mar. 2021
They was not friendly there was no consideration for the lack of understanding for how they work.Information on how there car service rental work. I was visiting another state the rental was for me to return with having to fly back. I was told by a rep I needed a return ticket which was confusing.
2.0 Mediocre12 Feb. 2021
Clerk was helpful until I noticed a mistake in the booking and then she said she had no way to correct it.I had booked a one way car rental for La Guardia with a Drop off at Logan airport. When I called to ask if I could pick up the car a day earlier the customer service rep, said "yes" and also that I would save $25 . When I got there the clerk told me that the reservation said I was returning it to LaGuardia. I said that wasn't what I had told the clerk and she refused to honor the lower rate and if that wasn't enough she would't even give me the original price but said now I'd have to pay $80 more than my original reservation. I walked out and got another car from Thrifty. They made the mistake and they should have honored the price quoted. At least the original price, so I. don't think I will book with Enterprise again.
10.0 Excellent16 Dec. 2020
Pickup and return were quick.There was a smoker before me as I cleaned the windows and got a lot of yellow yuck.
9.2 Excellent16 Oct. 2020
Asif was very friendly and helpful and made my check-in quick and easyFinding the drop-off locations key drop-box
9.2 Excellent15 Oct. 2020
Staff was fast and friendly. I was quickly in and out and on my way.The car smelled of smoke. Not ideal for a long drive.
10.0 Excellent29 Sep. 2020
Domy was AMAZING. Well, the whole check in / check out experience was super easy and the staff that checked me in was great - but DOMY went beyond the call of duty, which I cannot say enough Thank Yous for doing what you did!!! Without going into detail, he turned what could have been a very stressful situation into a very calming one... Thanks for bringing midwestern hospitality to the east coast:).Truly... nothing.
9.6 Excellent16 Sep. 2020
I was upgraded with no hassle and no extra *final cost to a luxury SUV due to there being limited sedans available. The agent was helpful and efficient.The line to pick up was extensive and it took 45 minutes to be seen for my scheduled appointment. Also, the additional hold of $1,000 on my credit card due to being upgraded to an SUV was surprising. Since it was due to lack of inventory vs. client request I believe the additional hold fee should have been either waived or articulated earlier in the conversation by the agent.
2.0 Mediocre4 Sep. 2020
They didn't have the car. I booked 8 passangers they gave me 7 passangers. I had no choice, the person who help me, was like you want to take it or not, didn't care about customer situation. Waste money for nothing. I can recomend budget or avis but NOT Enterprice.If I booked 8 passanger car, I should get 8 passanger car not 7 passanger.