Flights to New York LaGuardia (LGA)

Pros: Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible.

Cons: Pretty much everything

Cons: Screen is slow and outdated. Easy upgrade from one class to another.

Pros: I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight.

Cons: Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring.

Cons: Improve seat comfort

Cons: After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it.

Pros: The service was fantastic

Cons: The plane was very cold inside they need keep the cabin warner

Pros: Seat was comfortable (exit row) for a commuter jet.

Pros: flight was great

Cons: food could've been a little better

Pros: Checking in, bag drop, and boarding were all super fast and easy. Flight was on time.

Cons: Nothing!

Pros: Generally Excellent.

Cons: After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home.

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Cons: Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!

Cons: It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2

Pros: The crew were all very attentive.

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

Cons: Perfect flight. Delicious meals. Great crew.

Pros: Checking in, bag drop, and boarding were all super fast and easy. Flight was on time.

Cons: Nothing!

Cons: Seats, food, entertainment

Pros: Safety

Cons: The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!

Pros: Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait.

Cons: Food was mediocre. Coffee and tea were like warm or cold.

Pros: Delta always does a superior job - domestically and internationally!

Pros: Crew was great.

Cons: I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out.

Pros: Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth.

Cons: Seats are cramped in coach. Fact of life for all carriers.

Pros: The seats are comfortable; food is good.

Cons: Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late.

Pros: Plenty of beverage service and food was very good.

Cons: The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this.

Pros: The entertainment was excellent, the seats very confortable

Cons: Some of the crew members where “to green”, perhaps a bit more of experience is needed.

Pros: Seats are very comfortable, easy boarding, good crew

Cons: Food - I wish you have healthy options

Cons: There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest.

Cons: Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good.

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

Pros: Great pitch

Cons: All good: 777:300

Pros: Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time

Cons: Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!

Pros: Boarding was quick.

Cons: Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours.

Pros: Comfortable flight.

Cons: Food and entertainment options.

Cons: Less gate changes

Pros: Crew was friendly and boarding was fast and easy.

Cons: My luggage did not arrive with me.

Cons: The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait.

Cons: Air Canada not even offering a snack on a 3 hour flight now. Ridiculous.

Cons: Improve seat comfort

Pros: The service was fantastic

Cons: The plane was very cold inside they need keep the cabin warner

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

Cons: Terrible customer service.

Cons: Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal.

Pros: Everything

Cons: Nothing

Pros: Crew was very attentive especially effective helping a mother with a spoilt screaming child!

Cons: The food was very mediocre!

Pros: Everything was just average to poor.

Cons: Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews.

Cons: Delay at landing

Pros: timely and comfortable

Cons: less use of plastic- why not be the first airline to use the new paper box water bottle? why do the blankets have to be wrapped in plastic. end use of single use plastics, be a pioneer :)

Cons: Seat was broken. Plane was very warm, but Very friendly crew, and flight was on time :)

Cons: Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller.

Cons: Movie selection could have been better