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As my first experience in business class it was a great trip considering how long the flight is and how hard it usually is to sleep in economy

Chair was broken. Crew was awesome. Food was eh. Dinner food not so good the sandwich was good ( for airplane food) headphones hurt my ears. It’s hard because no one has plug in earphones

Crew was professional. Never enough leg room for 12 hour overnight flight.

ANA crews are superb, very responsive and caring. Boarding was smooth and so as the landing. Great flights we had with ANA.

The cabin temperature is warmer than I expected and there’s no other way for me to control the temperature. It’s centrally controlled so it’s consistent for everybody. There’s no air flow that I could direct to me if I’m hot. I also noticed people wearing sleeveless shirt. I’m not the only one who noticed that the temp is warm. In a crowded plane, temp should be a little colder, not warm. People can use sweater or use blankets. When it’s warm, there’s no other way to cool down. All 3 ANA planes that I’ve had this trip were all the same. It’s warm. It gets a little claustrophobic if there’s no air flowing or the temp is warm

I loved the Star Wars theme! Hearing C-3P0, R2-D2, and BB-8 was comforting and fun!

Older 777 - showing lots of wear - Premium econo seats that are difficult to recline and worn springs to they don't return to takeoff position without standing and pulling them forward

Good. Got me there and back safely and mostly on time. 30 min delay for maintenance once but that means more time for nap. Crew was super nice.

I booked a ANA flight, this was just a regular United flight — as always very bad, dirty, rude service, quite frankly really embarrassing to be flying with this after spending time in Japan.

Staff and crew are wonderful, professional and courteous. Meal is delicious and snacks can be improved. Entertainment needs improvement, pls update selections of movies. I appreciate that our flight was on time

The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!

All was good, the only thing was it didn't run on time.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Couldn’t request a vegan meal somehow but I noticed other people getting them

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

The recline on the seat in front of me came back so that I was staring at the top of the man’s head in front of me the whole trip. He refused to bring his seat back up twice every time he was instructed to do so and only relented when he had a tray of good in front of him. And then right back in my lap!!! Horrible man!! I complained to the staff multiple times, but no one would address the issue. Otherwise, it would have been a perfect flight.

Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.

Carring crew, nice ambiance of the cabin, comfortable beds, good food well served. We liked everything.

Plane a little late departing, but not an issue. The pilots humour when he said “I will try to make up some time…. I know a few short cuts to Adelaide” made the passengers chuckle. This is what makes Qantas “Australian”.

I have never had a problem with flying Qantas, so this flight was the same as any other.

After British Airways cancelled my London to Sydney and Virgin Australia refused to refund, there was no ways I would try Virgin Australia again, so it was Qantas - what a good flight experience. So much easier to get off an international flight and get a local flight without having to add extra amounts for baggage

The flight was delayed by 1.5 hours and most of the flights bags were not on the flight. Have also had no communication from QANTAS

I was thrilled with the bottle of water, blanket, pillow, earphones, and little packet of toothbrush, toothpaste, earplugs. I was very satisfied with the meals and snacks and drinks. I alao was very grateful to have a seat that backs up against the lavatory, as it made it very easy to get to the bathroom without being jumped in line, as so often happens in the airplane. Of course that was just a random strike of luck, but it really made a difference.

Food was great. Customer Service not so much! Flight Delays.

The plane was delayed about 3 hours so anything else is immaterial

It was so hot on the plane mixed with being quite turbulent and a rough landing. We all felt very nauseous for hours afterwards. Crew were lovely though.

For a long haul, the flight was good. We left an hour late due to a seat in business class not working. But they made up time and we still got in on time or even early thanks to tailwinds. The crew was friendly. The meals were okay, nothing special.

Internet on internation flights is a basic comodity. Very disappointed. Same entertainment that has been on for the past year. Update your content for frequent flyers

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

Your food is AWEFUL! For Premium Economy this was the WORST FOOD EVER - salad and tomatoes were all spoiled, "chicken" was awful and burnt. This is the WORST FOOD of ANY AIRLINE!!!!!!!!!!!!!!! horrible

Terrible Initial delay for almost an hour before boarding and departing in Seattle. Then a “customary” wait on the tarmac in Newark after landing for half an hour. I call it customary because it happens almost every time I land in Newark. I do t know if it’s Newark or United airline but it’s a travesty . I use Newark because it’s closer than jfk to where I live but am strongly considering switching because of extremely poor in time performance and Condé and delay after landing

The boarding process was delayed and the miscommunication of what seats are broken

It got us to our destinations pretty well but the flight from Dulles to Newark was the size of a school bus or less and the flight to Israel was better but premium seats are way tooo expensive and necessary. The seat cushions in economy plus are virtually nonexistent. The service was minimal. There was a noticeable absence of beverage service, including nonalcoholic beverages. The flight to Israel was my mos on time flight to Israel ever. The pilot talked too much, though, especially yelling instructions at everyone.

Great, my mom's flight was cancelled last min and the next day was my wedding day. The customer service and the desk at the airport did everything possible to get my mom on the soonest flight and she could make it to my wedding. Thank you

It was soooo hot I was sweating even at altitude. I know you want people to sleep, but keeping it that hot is stupid!

flight delayed, was put on another flight after standby queue, luggage was misplaced and arrived to me 3 days later

How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?

Was 4 1/2 hours delayed. No food options, poor entertainment and cramped seats made worse by people in front reclining while we could not as in back row.

I didn't actually get to take this flight. It was canceled and the automated system rerouted my party of four (including a minor and a person in a wheelchair) to three different airports. Since we had a three hour drive from Newark this was clearly unacceptable. For all of us to end up in Newark would have required waiting at least one day, probably longer.

Terrible. Flight in the morning was circling in air for 45 min due to weather then rerouted to a location further than the final destination to refuel. Sat on tarmac for almost 2 hrs to refuel. Flight was originally to land at 9:30am, we arrived at 2pm and then waited another 30 “for an agent”. Then afternoon return flight was delayed again 3 times for weather then cancelled. Auto rebooked was for the next evening! Just miserable.

El, the trans actions indicated that the purchase and flight was by Air Canada. I over when I get to the airport. Air Canada says no that’s a United airline ticket. I was redirected to the United airline counter to check in. It was impossible for me to check in prior to the airport because Air Canada and recognize my reservation or ticket number.

Cancelled flight 2 hours before and rebooked my on a flight 3 days later. Trash airline

when I arrived at the check in counter of Air Canada, they said they dont have the flight number on their system. Lots of typing and I was told its a code share with Delta and need to check in with them. Arrived at the Delta check in and the guy was.... slower than slow. Wiped his key board, loaded the printers, asked where I was going, where I was staying, how long for, do I have an ESTA, what do I have in my luggage. At the slowest pace possible, whilst cleaning his glasses. Finally he has no more questions and prints the boarding pass and here things get interesting. Oh he says, I am surprised they are letting you on the flight? How do you mean? Well its 55 minutes before take off and they usually shut the gate 60 minutes before take off. I checked afterwards, I was talking to him for 12 minutes. Its as if he was delaying my check in on purpose....

It was great. They always say active military, may board early. What happened to the career military that retired with decades of service. Besides that always great experience.

Seats and leg room were tight but then all airline flights are like that unless you pay extra juice. Flying is no longer to be enjoyed ... only endured. Sad.

I could not check in on my AC app. You have a glitch in the system for multi dual passports. When entering Canada from NY I have to use my CDN passport. When I go back home from TO to USA I I have to use my US passport. Your check in system for my return flight would not let me enter my US passport and was not flexible. Demanded a resident number or another alien number That could not change to my US passport number. This did not happen before. Annoying had to check in with an agent. Please fix

The Carry-on luggage that approved by TSA and all other airlines,- always an issue with Air Canada. This is inappropriate as my carry on suitcase meets the requirements however it always asked to check in on AC flight on the gate. Yes I have it for free, but it takes extra time to pick up on the carousel. Apparently it fit the overhead space, so why AC has this issue all the time?

Pretty good service and US Migratory officers providing services in Canada was awesome, because the arrival was quick and smooth