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The service was very nice. The food was good. The entertainment choices were good as well.

The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights.

Everything

Nothing

The friendliness of the crew.

The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever .

Leaving New Zealand again

Flight attendants were nice and always had drinks available.

Someone directly behind us had horrible body odor. Made for a sickening beginning and decision to always carry some Vicks.

Got a seat. Made it on the flight.

My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member).

NOTHING

The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA.

The speed of the flight to Canada and then to Tokyo was excellent. The room and the boarding crew on the plane were all awesome. The only complaint I had was about the food. I think they were going for more of a regional food choice flying to Tokyo. But the "snack" of a Cup of Ramen noodles seemed like a slap in the cultural face. I'm American and felt a little offended by the Ramen Noodles. But other than that the experience was awesome!

The cheap American Ramen Noodles

The crew was very polite at every moment

I really liked everything

Paying for TV when first flight let Us watch app on our iPad for free. Also - lackluster food choices.

Slightly more leg room on premium economy

Terrible entertainment options. Seats were old. Luftanza is far far better for premium economy. On this flight it was hard to determine the difference between economy and premium economy

We had to go from DC to ORD then back to GEG. It was out of the way and took much longer than expected. Other than that all went well.

It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice.

AA trying to sell seat "upgrades" during online checking.

Comfortable, very friendly helpful staff

Nothing, well I miss the movies shown on their divides rather than my tablet

I am happy to have made it to my final destination.

This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas.

The flight attendants were very nice and helpful and the flight was smooth as expected.

Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-(

Everything

Nothing

Everything, felt safe

Nothing

Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!

Nothing, everything exceeded expectations.

The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever .

Leaving New Zealand again

Crew was professional and friendly, food was excellent, entertainment choices were fantastic.

The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far.

The service was very nice. The food was good. The entertainment choices were good as well.

The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights.

Everything, felt safe

Nothing

The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever .

Leaving New Zealand again

Everything, felt safe

Nothing

Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!

Nothing, everything exceeded expectations.

The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever .

Leaving New Zealand again

Crew was professional and friendly, food was excellent, entertainment choices were fantastic.

The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far.

The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️

Nothing

good services .

Service was efficient and pleasant. Complementary drinks and snacks were served. This was a nice surprise!

Crew

Seats

smooth flight, good treats, great legroom and fun crew!

nothing

everything

Nothing

The friendliness of the crew.

Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!

Nothing, everything exceeded expectations.

Boarding process makes no sense to the flying public and is just another money making deal for the airline.

We had to go from DC to ORD then back to GEG. It was out of the way and took much longer than expected. Other than that all went well.

Slightly more leg room on premium economy

Terrible entertainment options. Seats were old. Luftanza is far far better for premium economy. On this flight it was hard to determine the difference between economy and premium economy

The crew was very polite at every moment

I really liked everything

Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!

Nothing, everything exceeded expectations.

smooth flight, good treats, great legroom and fun crew!

nothing

- Crew was ok, not friendly just professional.

everything

nothing

Boarding process makes no sense to the flying public and is just another money making deal for the airline.

Sat on the plane for over 2 hours due to mechanical issues, then there was a medical emergency, then the crew was over their time and had to be replaced, while deplaning there was another medical emergency, finally got in the air 4 + hours later. When flight landed sat on the tarmac for 45 min waiting for a gate! United offered a $50 voucher as compensation. Are you kidding me?!?!?! $50????? You cannot get a customer service person on the phone, they told me it is a "back room department" I had to email and wait to see if/what they will do. Absolutely ridiculous!!!

The crew was very polite at every moment

I really liked everything

Paying for TV when first flight let Us watch app on our iPad for free. Also - lackluster food choices.

Friendly professional staff...flight was on time and pretty comfortable

For almost a 5 hr flight all they offer is water or juice...no complimentary meal...and the meal that was offered for sale onboard, they did not have enough meals to keep up with the demand of actual passengers who wanted to purchase.

NOTHING

The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA.

The speed of the flight to Canada and then to Tokyo was excellent. The room and the boarding crew on the plane were all awesome. The only complaint I had was about the food. I think they were going for more of a regional food choice flying to Tokyo. But the "snack" of a Cup of Ramen noodles seemed like a slap in the cultural face. I'm American and felt a little offended by the Ramen Noodles. But other than that the experience was awesome!

The cheap American Ramen Noodles

Crew

Seats

It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice.

AA trying to sell seat "upgrades" during online checking.

Very nice in flight staff

Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!

the flight was on time and everything was fine.

the boarding process is more chaotic than necessary. groups 5-9 board at the same location and people in higher groups stand near the front so you can't tell if you should wait behind them or step around. there was only a single power plug (in economy plus) for 2 seats and it was a cigarette lighter style.

Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!

Nothing, everything exceeded expectations.

Felt safe through bumps. Awesome FA's love the lollys!

Nothing

- Crew was ok, not friendly just professional.

Everything

Nothing