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Cons: "No additional comment"

Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"

Pros: "The crew was amazing. The meal choices were great !"

Pros: "they assisted my aunt very well all through out her flight"

Pros: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Cons: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."

Pros: "Seat in biz on 380 was comfortable. Crew good not great."
Cons: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "Flight experience in JAL is excellent."

Pros: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Cons: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."

Pros: "Inspire of bad weather, the pilot executed a perfect landing !"

Pros: "Excelent good service.Staff are friendly."
Cons: "Almost i like everything"

Pros: "Food was excellent and service came frequently. In-flight entertainment was amazing."

Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."

Pros: "service was excellent. Seating was OK in spite of it being economy."
Cons: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."

Pros: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Cons: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."

Cons: "Plane was very hot"

Pros: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."

Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."

Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."

Pros: "Comfort"
Cons: "Food can be better."

Pros: "Friendly and respectful staff, great meals, tasty!"

Pros: "Everything bad"
Cons: "Bad customer service, I don't speak English good , can't understand them jet blue"

Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Very good premium economy seats and airline service was excellent - highly recommended"

Pros: "Staff was great and plane was clean"

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "The most polite and attentative flight attendants and great food options."

Pros: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."

Cons: "None"

Pros: "Food and drinks"
Cons: "Nothing"

Cons: "Same thing as above"

Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."

Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"

Pros: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Cons: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."

Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."

Pros: "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
Cons: "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."

Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."

Pros: "Premium Economy had good seating space and leg room."
Cons: "No wifi access"

Pros: "Everything"

Pros: "Food was really good!!! It was way"

Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"

Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Great service. Great seat."

Pros: "Very nice"
Cons: "Good"

Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."

Pros: "The crew took care of us during a strange virus affected flight."

Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

Pros: "Friendly staff, fast service, and good food."

Pros: "Service Quality"
Cons: "Seat does not recline"

Cons: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."

Pros: "Crew is awesome and nice"
Cons: "The seat was extremely uncomfortable."

Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."

Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"

Pros: "Nice 777 plane, good snack"

Pros: "Everything"
Cons: "Nothing. It was perfect. Comfortable, cute stewards"

Pros: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Cons: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."

Pros: "Great service by the crew! Excellent food and flight was on time,"
Cons: "Film and movie offerings and music entertainment while on board should be improved with more selections."

Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."

Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."

Pros: "easy check in."
Cons: "can't choose my own seats."

Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

Pros: "Nothing"
Cons: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"

Pros: "Good food, seats were comfy enough for a 4.5-hr flight."
Cons: "Better Hollywood options for entertainment."

Pros: "The plane wasn't that full so I had a lot of space."
Cons: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."

Pros: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."

Pros: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Cons: "I'd like greater variety in food choices"

Pros: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Cons: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"

Pros: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Cons: "The food. Though it's Halal but very poor quality you should have to improve it."

Pros: "I like the food, service, and punctuality."
Cons: "Nothing I do not like"

Pros: "Everything"
Cons: "N/a"

Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."

Pros: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"

Pros: "Great flight"
Cons: "Food"

Pros: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."

Pros: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."

Pros: "on time, great service on flight"

Cons: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."

Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."

Pros: "Service was amazing."
Cons: "Nothing."

Pros: "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."

Pros: "Everyone is super nice."
Cons: "nothing"

Cons: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."

Pros: "Very attentive, professional crew."

Pros: "service and comfort in Premium economy"
Cons: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."

Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."

Pros: "Attentive crew"
Cons: "Landing was rough and bumpy"

Pros: "Staff was nice and attentive"
Cons: "Uncomfortable seats. Don't recline. Could use more film choices."

Pros: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"

Pros: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Cons: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"

Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."

Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."

Pros: "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."

Pros: "Nice flight"

Cons: "Better movie selection. Better organized boarding in Frankfurt"

Pros: "Crew was amazing"

Pros: "Very cramped seats"

Pros: "Food, Entertainment."
Cons: "Harder than usually landing"

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."

Pros: "Crew amazing. Seat super comfortable"
Cons: "Nothing!"

Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"

Pros: "Got bumped to Business Class"

Cons: "I liked everything"

Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."

Cons: "Nothing"

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."

Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"

Pros: "It’s worth it to pay a bit more for the extra legroom seats."

Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."

Pros: "Crew"
Cons: "Food"

Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."

Pros: "Staff was polite and accommodating"

Pros: "Everything was good"
Cons: "No complaints"

Pros: "Everything"

Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."

Pros: "Friendliness"

Pros: "Not much"
Cons: "Not as good as they were once"

Pros: "Excellent service & comfort"

Pros: "Great service"

Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "Best serves ever will fly every time"

Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."

Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Cons: "Old plane. Old in flight entertainment."

Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Cons: "Extremely cramped flight in regular Economy."

Cons: "Seats are tight and hard"

Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."

Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."

Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."

Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."

Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"

Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."

Pros: "everything great, every time again"

Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."

Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."

Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."

Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."

Cons: "Wearing a face vizor on top of the face mask is silly"

Pros: "no"
Cons: "respect"

Pros: "Crew was very helpful"

Pros: "Excellent crew and great food."

Cons: "Food"

Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Cons: "Food was just not that great. Too many peppers in everything!"

Pros: "Everything was GREAT!"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Cons: "Internet bad"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Qatae Airways is second to non as always"

Cons: "n/a"

Pros: "Everything."

Pros: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."

Pros: "Had always liked the airline and on board crew members"
Cons: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."

Pros: "Friendly staff"
Cons: "The food was very poor"

Pros: "Need to give people cheap access to wifi"

Pros: "Very comfortable wii sleeping compartment"

Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."

Pros: "Comfortable, on time"

Pros: "Excellent service from the crew. Flight on time."

Cons: "Some crews are not accommodating."

Pros: "Great on board bar"

Pros: "same"
Cons: "same"

Pros: "The was very hospitalty"
Cons: "Every thing was amazing"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"

Pros: "The crew was very nice"
Cons: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."

Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"

Pros: "Service & cleanliness."
Cons: "Nothing I remember."

Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."

Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."

Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "The crew, they were very pleasant and good about taking care of our needs."
Cons: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."

Pros: "everything!"

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Pros: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"

Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."

Cons: "No entertainment service from Doha to New York"

Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."

Pros: "nothing"
Cons: "price and comfort"

Cons: "N/A"

Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."

Pros: "Great Crew, seat space was great too"
Cons: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."

Pros: "Same as my above review."
Cons: "Same as my above review."

Pros: "See above"
Cons: "Nothing"

Pros: "crew responding to the request, supportive"
Cons: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."

Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."

Pros: "Everything"
Cons: "No need for improvement"

Pros: "Everything"

Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"

Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."

Pros: "Good food friendly staff"

Pros: "the crew are nice"
Cons: "food limited selection"

Pros: "All of the above"
Cons: "Nothing that i didn't like"

Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"

Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"

Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."

Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."

Cons: "Awesome"

Cons: "Would like to put my feet up in front of me."

Pros: "Everything."
Cons: "Nothing."

Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"

Pros: "Loved every moment!"
Cons: "Nothing!"

Pros: "Excellent"

Cons: "Movie selection terrible."

Pros: "Nice airplane"
Cons: "Snub crews"

Cons: "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"

Pros: "The movie selections, and really nice lighting on board."

Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."

Pros: "Good but not great."

Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."

Pros: "Everything was on point."

Cons: "Hard to hear the announcements."

Pros: "adequate leg space,to stretch and walk around"

Pros: "Good staff"

Pros: "Same comments as above."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Seat comfort Free booze"
Cons: "The fat guy farting in front of me"

Pros: "The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag."
Cons: "Emirates did not offer to deliver it to my house."

Pros: "As expected"

Pros: "Getting off the plane after 24 hours of nonstop crying children"

Pros: "Efficient, clean, friendly"
Cons: "None"

Pros: "Aircraft cleanliness staff everything."

Pros: "Everything is perfect."

Pros: "Everything"

Pros: "Overall good"
Cons: "No Tamil movies"

Pros: "Easy booking, seat availability, massive music library."
Cons: "Price,"

Pros: "Nice flight"
Cons: "time delay at Dubai Airport"

Cons: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."

Pros: "الشكر للاماراتيه على مجهوداتها الكبيره"
Cons: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"

Pros: "Everything else was good."
Cons: "Landing at JFK was not smooth. One of seat was defective."

Pros: "Treated superbly!"
Cons: "Absolutely nothing."

Pros: "I like every think"

Pros: "The staff was nice, pleasant and attentive!"
Cons: "Loved everything!"

Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"