Flights to Minnesota

Pros: Staff were always happy and friendly

Cons:

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Pros: Premium Economy had plenty of legroom. Food service was comparable to business class.

Pros: Yes

Cons: Nothing

Pros: Lovely crew

Cons: Entertainment system wasn’t working

Pros: Efficient staff, plane was half empty so could lay across the seats & sleep.

Pros: Everything

Cons: Food could improve

Pros: As usual, punctual flight with friendly crew.

Pros: Fast boarding. Efficient in flight service including a bev and energy bar.

Cons: Nothing.

Cons: More softer seats More entertainment with closed caption