Great food and good entertainment options for the long flight.
Loved the food and beverages available, spacious economy class, excellent entertainment
Very good overall. Highly recommend for all flying to Australia
We had bulkhead seats in a A380 in the upper deck in seats 31 D and E. Storage was very limited other than in overhead bin - which is not within reach when in seat. Yet paying same price as others in premium economy who have a lot more storage within arm’s reach. Seems very unfair.
Good check in and helpful staff. Delayed for 1 hour. Took about 45 Mins to get baggage’s at DFW . Food was average ( Hindu meal ) . Overall it was good experience
When I originally booked this flight, I was expecting to travel on Qantas. When the itinerary changed and the long-haul segment was operated by American Airlines, we were disappointed but remained open-minded. Unfortunately, the overall service experience fell far short of expectations. This was a long-haul international flight. Getting up periodically to use the restroom or stretch is inevitable, especially on flights of this duration. However, each time we stood up, we felt as though we were inconveniencing the crew. The tone and body language often suggested that we were in the way or disrupting something simply by moving about the cabin. As a result, I avoided getting up as often as I needed to and was physically very sore upon arrival. Meal service was similarly impersonal. The options were presented in single words “beef or veggie,” “pasta or beef” without any description of what was actually being served. There was little engagement or courtesy beyond that. Even simple expressions of gratitude were often not acknowledged. I am accustomed to no-frills travel and do not expect luxury. What was disappointing was not the absence of extras, but the absence of basic warmth and professionalism. On a long-haul international flight, small moments of courtesy and humanity make a significant difference. In this case, the experience felt transactional and dismissive rather than welcoming. I hope this feedback is taken constructively, as there is a meaningful difference between efficient service and indifferent service.
Business seats not as comfortable or private as most competitors (e.g. Qantas was outstanding), and movie selection was much more limited than Qantas or United has been recently
Hard to move and get out of my seat when the passenger in front is in recline position.
Basic airline, aircraft and service. AA gets you from point A to B. My flight was delayed by 2 hours too.
We were upgraded and after just a short delay in attending to a safety check we were on our way. Would definately fly Qantas International on their Dreamliner again.
Uncomfortable plastic seats even in premium economy. No free wifi. Even paid wifi was spotty to nonexistent. Bad food. Much worse than economy on foreign carriers like Qantas.
Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.
It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal
I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
Crew seemed annoyed by the fact we were there. Very unpleasant
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
Due to a cancelled flight the day before this flight only had 44 people. Best flight ever on international route. Food getting better. Can United provide fruit ex apples and bananas for snacks? Crew fantastic.
Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.
Compared to other international Airlines the infotainment system is need of overhaul. Doesn't have music it's got a limited selection of movies but I was impressed that an American airline was showing the documentary on John Farnham an Australian singer!
Pilots were fantastic - super smooth. First Class flight attendant was very attentive. Main Cabin flight attendant should try to smooth the rough edges of her voice - very shrill / punitive. Hurt my ears just to listen to her. Recognize they have a (tough) job to do - but tone over speakers needs to be less like scolding a 5 year old.
Delayed and horrible communication and sat on flight for an hour before taking off
Two hours delay, probably one hour because they didn’t bring catering and they had to bring water in board. There a change of aircraft. But delays galore at CLT so it must be a CLT and/or AA operation issue. The 1 hr additional delays because nobody could bring 2 packs of water sooner is probably the best example of this airline operates
It wa sort of on time; the cab was left with some trash
The flight was delayed about an hour for a maintenance specialist to approve the maintenance repair
We lost a day of our vacation because AA did not get the plane to the gate on time. Even though the gate attendant was very clear that it was not weather related, AA would do nothing because there was some snow that day. They basically said the gate attendant was wrong even though she was on the front line of the situation and they were not.
No issues. They did change our gate FOUR times in about 30 minutes which was mildly annoying but the flight was fine.
A very good flight. All personnel were gracious and pleasant. Good flight. No complaints.
American Airlines should be ashamed of their performance on AA1506 on August 14th from DFW to IND. First of all, after we got to the originally assigned gate C7, we were notified with too little notice for a first-flight out situation that the flight would depart from gate A25 in an entirely different terminal -- not just a gate or two away from the original gate. That was the first hiccup that started our day off poorly. It just got worse. Let it be known that the flight crew and gate agents were all as helpful as they could be during all that followed. However, the flight was a horrible mess of an ordeal. The plane was warm and uncomfortable on a hot Dallas morning when we boarded. And apparently we had to get underway for the a/c to be powered up. There was no other explanation for why we had to sit there in the heat. But before we could power up, some paperwork had to be completed, if we heard the announcement clearly enough. Then a "minor" maintenance issue had to be fixed -- but it was enough of an issue that we all had to deplane while it was being fixed, apparently because it was "too warm" on the plane for us to sit there in case the "minor" issue took too long to fix. And after we all finally deplaned and were hanging around the counter for news about when we could reboard, then a flight attendant came up and notified the gate agent that there a passenger at the rear of the plane had caused a major spill of some sort getting up and out of the plane. Turns out that was a bigger and longer delay than whatever the initial mechanical issue caused. According the gate announcements, the mechanical issue had been fixed relatively quickly in due course. But a seat was soaked and had to be cleaned up by a spill. A subsequent announcement then said that the seat belts were affected by the spill and had to cleaned. Then, either the seats or seat belts or both had to be replaced. At each of these announcements, the phrase "we're trying to get maintenance here as soon as we can" kept coming up. Clearly the gate agents were as frustrated as the passengers. After all was said and done, a minor mechanical issue and a major cabin spill issue caused a 3+ hour delay in our flight. American Airlines should be ashamed of its performance on this flight.
Gate check in of luggage was smooth at DCA and luggage came out fast in IND.
