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(Return)
Airports
Origin
Brisbane
$961
only
$961
Perth
$1177
only
$1177
Melbourne
$943
only
$943
Sydney
$960
only
$960
Destination
New York
$943
only
$943
Newark
$947
only
$947
Sun, 22 Apr
MEL
JFK
44h 45m
Wed, 2 May
JFK
MEL
43h 15m
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3631 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
JFK
Good 7.6

They did work with us to help with the seating.

We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach.

SVO
URC
Mediocre 2.0

NOTHing

Everything

SIN
CAN
OK 4.0

cheap

no tv/ personal entertainment. feels like a budget flight. delayed flight

CAN
LAX
OK 5.6

Business class & price

Service for food. Our whole section was not served dessert.

CAN
MEL
Excellent 9.6

The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern.

We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne.

Tue, 9 Jan
MEL
JFK
43h 40m
Sun, 21 Jan
JFK
MEL
31h 45m
Trip: 13 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
BKK
Mediocre 3.0

Nothing

All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
SGN
Mediocre 3.0

The crew were nice

Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!

Mon, 22 Jan
SYD
JFK
40h 30m
Sat, 3 Mar
JFK
SYD
27h 20m
$1177
Trip: 41 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 2676 reviews
Boarding
8.4
Comfort
8.2
Crew
8.7
Entertainment
8.0
Food
8.2
KIX
ICN
Excellent 10.0

On time. Decent food for a 2 hour flight.

Plane a bit on the old side.

ICN
HNL
Excellent 10.0

Everything

No charger outlet

ICN
NRT
Excellent 9.3

Great airline, plenty of space. Crew was super nice and helpful

Airplane food isn’t great where ever you go

ICN
SEA
Mediocre 2.3

The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals.

SYD
ICN
Excellent 8.0

다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯.

아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?

Thu, 1 Feb
PER
JFK
28h 25m
Sun, 11 Feb
JFK
PER
32h 35m
$1177
Trip: 11 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 6219 reviews
Overall
8.2
Boarding
8.2
Comfort
8.1
Crew
8.5
Entertainment
8.2
Food
7.9
NRT
DOH
Good 6.0

Seats are way uncomfortable and small

DOH
ATL
Good 6.6

This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current.

Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why.

NAG
DOH
Excellent 9.3

Cabin Crew was great, very professional and capable.

I am about 6'1" and 195 lbs, would love to have had a bigger seat.

MAA
DOH
Good 6.6

This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current.

Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why.

LAX
DOH
Excellent 10.0

It was booked for my elderly parents and they were very pleased by the service they received.

Wed, 21 Feb
SYD
JFK
45h 15m
Thu, 8 Mar
JFK
SYD
27h 35m
$1186
Trip: 16 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2328 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
MNL
MNL
Excellent 10.0

Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely.

Nothing that China Airlines could control. Mostly issues with Manila NAIA airport.

TPE
KUL
Excellent 9.6

Very good seats, good aircraft, good service

The movie selection was almost the same as 6 weeks ago when I flew the same route

TPE
DPS
Good 6.6

I didn't feel crammed.

Food was not great. No diet soft drinks.

SFO
TPE
Good 7.0

Clean plane. Nice staff. I appreciated the extra leg room.

I order an Indian vegetarian meal. No salt, no taste. So I didn't eat much on the plane

TPE
LAX
Mediocre 2.0

They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again.

Sun, 21 Jan
BNE
JFK
27h 53m
Sat, 27 Jan
JFK
BNE
30h 15m
$1190
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 8 Mar
SYD
JFK
41h 55m
Wed, 21 Mar
JFK
SYD
40h 45m
$1190
Trip: 13 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

PEK
PVG
Good 6.6

I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight.

Sun, 28 Jan
BNE
JFK
26h 05m
Sun, 4 Feb
JFK
BNE
27h 20m
$1237
Trip: 8 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3405 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
JFK
ICN
Excellent 10.0

Very reliable, quick boarding

MNL
ICN
Good 6.0

I dont have somebody sitting beside me

Boarding and Food

ICN
SGN
Excellent 10.0

Reliable, quick boarding, Incheon is a nice airport

BKK
ICN
Good 6.6

The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep.

ICN
ORD
Excellent 9.6

The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine.

On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad.

Fri, 20 Apr
MEL
EWR
28h 00m
Mon, 30 Apr
EWR
MEL
35h 55m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
LAX
PEK
Mediocre 3.0

The crew were nice

The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of.

PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

SFO
PEK
Mediocre 3.6

They upgraded my wife and I to an Exit Row, I'm tall

Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.

SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

Thu, 31 May
SYD
JFK
26h 15m
Mon, 2 Jul
JFK
SYD
42h 25m
Trip: 33 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3631 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
JFK
Excellent 9.6

Arrived on time.

PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CTU
CAN
Excellent 8.0

Everything went well except for my comments to the right.

Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time.

SIN
CAN
OK 4.0

cheap

no tv/ personal entertainment. feels like a budget flight. delayed flight

CAN
LAX
OK 5.6

Business class & price

Service for food. Our whole section was not served dessert.

Wed, 14 Mar
MEL
JFK
33h 15m
Tue, 27 Mar
JFK
MEL
46h 05m
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
BKK
Mediocre 3.0

Nothing

All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

Tue, 6 Mar
BNE
JFK
33h 15m
Tue, 10 Apr
JFK
BNE
31h 10m
Trip: 35 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3631 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
OK 4.0

cheap

air con dripping

SGN
CAN
Good 7.3

Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy.

The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all.

CAN
LAX
OK 5.6

Business class & price

Service for food. Our whole section was not served dessert.

CAN
LAX
Excellent 8.0

Everything went well.

CTU
CAN
Excellent 8.0

Everything went well except for my comments to the right.

Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time.

Wed, 14 Mar
SYD
JFK
45h 55m
Mon, 26 Mar
JFK
SYD
42h 25m
Trip: 13 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3631 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CAN
LAX
Excellent 8.0

Everything went well.

SGN
CAN
Good 7.3

Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy.

The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all.

SVO
URC
Mediocre 2.0

NOTHing

Everything

CAN
MEL
Excellent 9.6

The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern.

We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne.

Mon, 30 Apr
SYD
JFK
32h 40m
Fri, 11 May
JFK
SYD
32h 00m
Trip: 12 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

PEK
BKK
Mediocre 3.0

Nothing

All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.

SFO
PEK
Mediocre 3.6

They upgraded my wife and I to an Exit Row, I'm tall

Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.

PEK
BKK
OK 5.6

The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing.

Zero entertainment. I know it's only a 4-5 hour flight but still.

NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

Wed, 24 Jan
SYD
JFK
40h 30m
Tue, 6 Feb
JFK
SYD
27h 20m
$1177
Trip: 14 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 2676 reviews
Boarding
8.4
Comfort
8.2
Crew
8.7
Entertainment
8.0
Food
8.2
ICN
MNL
Excellent 10.0

ICN
NRT
Excellent 9.3

Great airline, plenty of space. Crew was super nice and helpful

Airplane food isn’t great where ever you go

ICN
SEA
Good 6.6

Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay.

Sat on the plane for over 1 hour waiting for connecting flight.

KIX
ICN
Excellent 10.0

On time. Decent food for a 2 hour flight.

Plane a bit on the old side.

ICN
HNL
Excellent 10.0

Everything

No charger outlet

Fri, 9 Mar
SYD
JFK
49h 15m
Wed, 28 Mar
JFK
SYD
63h 55m
$1198
Trip: 19 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

Thu, 1 Mar
SYD
JFK
41h 00m
Thu, 8 Mar
JFK
SYD
26h 55m
$1237
Trip: 8 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3405 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
SIN
ICN
Excellent 9.3

The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine.

On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad.

ICN
ORD
Excellent 9.6

The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine.

On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad.

ICN
SEA
Excellent 9.3

Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!

Nothing

HNL
ICN
Good 6.6

쾌적하고 승무원 서비스는 좋음

식사가 맛과질이 떨어진다 정성이없이..

BKK
ICN
Good 6.6

The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep.

Mon, 19 Mar
BNE
JFK
33h 15m
Mon, 9 Apr
JFK
BNE
31h 10m
Trip: 22 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3631 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
JFK
Excellent 9.6

Arrived on time.

PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CAN
JFK
Good 7.6

They did work with us to help with the seating.

We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach.

SVO
URC
Mediocre 2.0

NOTHing

Everything

CTU
CAN
Excellent 8.0

Everything went well except for my comments to the right.

Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time.

Wed, 2 May
SYD
JFK
42h 15m
Sat, 12 May
JFK
SYD
32h 00m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

PEK
BKK
OK 5.6

The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing.

Zero entertainment. I know it's only a 4-5 hour flight but still.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

Thu, 25 Jan
SYD
JFK
40h 30m
Tue, 6 Feb
JFK
SYD
27h 20m
$1177
Trip: 13 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 2676 reviews
Boarding
8.4
Comfort
8.2
Crew
8.7
Entertainment
8.0
Food
8.2
ICN
SEA
Mediocre 2.3

The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals.

ICN
SEA
Good 6.6

Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay.

Sat on the plane for over 1 hour waiting for connecting flight.

SFO
ICN
Excellent 10.0

The large leg space/room!

The food was limited and it's actually not that good.

SEA
ICN
Excellent 8.0

The quality of food.

Boarding was confusing, not enough announcements.

ICN
HNL
Excellent 10.0

Everything

No charger outlet

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