Flights to New York

Pros: The crew were all very attentive.

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Pros: yes amazing crew! thank you so much!

Cons: perfect already!

Cons: Perfect flight. Delicious meals. Great crew.

Cons: There was no provision for vegetarian food in the flight

Cons: Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve.

Pros: Food, crew, handicap assistant, stewardess

Cons: No screen/tv

Pros: Restroom was kept clean throughout the flight which impressed me

Pros: Great service

Cons: Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass.

Pros: Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place.

Cons: Food selection was ehhh. Selection and quality of food flying into SK was a lot better.

Pros: Crew amazing, very polite and helpful.

Cons: Was great, I slept most the way

Pros: Exceptionally trained and attentive staff. Clean plane.

Cons: More entertainment options.

Pros: I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!

Cons: Seats too narrow in Economy.

Pros: Every thing good expept passengers around me

Cons: Most passengers around me are a lot of Indian They are noises and the have kid, the kid crying all the time.This is is long flight amost 17 hours I can not sleep

Cons: Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!

Pros: The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks

Cons: On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad

Pros: I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy.

Cons: I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher.

Pros: flight crew is pleasant. cabin and toilets are clean.

Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV

Pros: Nice crew

Cons: My passport number was incorrect leading to an inconvenience at check in

Pros: I appreciated the price, movie selection, and consider the food adequate

Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

Pros: The crew were excelent.

Cons: There was no in flight entertainment & my seat would not lay back.

Cons: Tight leg room

Pros: Snack was good

Cons: Seats very uncomfortable and msny headrests would not stay in position making back of neck very uncomfortable. Also. Making passengers board via rear plane door and stairs where ramp to front plane door was used makes it much more difficult for seniors with carry on bag. Should use of front entra

Pros: Departure was on time (only fifteen minutes late).

Cons: Check-in was a shambles, long lines for bag-drop, despite having booked several months in advance my partner and I could not sit together, the flight and landing was particularly rough, no crew announcements, and our arrival airport was chaotic with no signs indicating which baggage carousel to use for baggage collection. It took us nearly 3 hours to collect luggage and depart the airport.

Cons: To check out baggage it was very long try to make it short

Pros: The experience was only okcustomer

Cons: Customer service needs to be improved and also online checkin (date option).

Pros: New A350 plane with excellent business class and great service, food and the entire James Bond movie collection on the entertainment system...

Cons: Left 30 minutes late after the captain said we would have an on-time departure. Terminal 1 at MNL is just aweful!

Pros: Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi

Cons: Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant.

Pros: Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7

Cons: overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time..

Pros: Everything was just average to poor.

Cons: Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews.

Cons: Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience.

Cons: Great selection of movies and the food was really good as well.

Cons: I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out.

Cons: Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!

Cons: No in flight entertainment

Pros: The flight timings and the arrival time

Pros: Comfortable and a very friendly flight crew.

Cons: Terrible layover in Vancouver. There was not need to make us leave the plan for 3 hours and get back on the same plan

Cons: One of my checked baggage was lost.

Pros: I was only a few minutes late and was not allowed to check in my bag or to board the flight.

Cons: They could have let me board!!

Pros: Amazing crews

Cons: Less option in special request in online. Gates and planes are not updated when applied online

Pros: Yes

Cons: No

Pros: Everything except food

Cons: Food

Pros: In general, everything as expected, some crew members were even extra nice.

Cons: When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either.

Pros: All good.

Cons: None

Pros: Nothing terrible

Pros: There were a lot of empty seats around

Cons: If there were so many empty seats maybe allow people to spread out more

Cons: More entertainment choices in music. Easy access to wifi

Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Cons: Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks.

Pros: Refunded or compensated

Pros: Boarding was easy.

Cons: Food ! Tasteless and bald..

Pros: Nothing

Pros: The onboard crew was very nice and attentive.

Cons: Qantas should have updated the passengers during the very long delay. A 4 1/2 hour delay warrants a little better treatment of there passengers but they left us in the dark as to what was going on. Even if there’s no new information, they should say so.

Pros: Lovely crew especially Heidi

Cons: Nothing, all was well

Pros: It's a pleasant experience

Pros: Crew were great

Cons: Not enough toilets - always a queue. More leg room.

Pros: It didn't crash

Cons: 1. The website didn't work so I could not choose my seat upfront, had to seat next to the bathroom, it was hours of torture 2. Absolutely grumpy flight attendants 3. No electronic equipment allowed, even in airplane mode (?? nonsense) 5. I will never, in any case, ever fly Air China again in my life

Pros: Not sure

Cons: Flight landing on time would've deeply helped.

Pros: Nothing

Cons: They should improve connections

Pros: Price and journey time

Cons: 1. Halt at Beijing (4.5hrs) was a bit too long 2. Boarding needs to be based on seat#/section#. Can't be single line for all passengers which creates chaos (people stand in 1 queue for almost an hour to board) 3. Meal option reserved/requested (hindu veg or indian veg) was not correctly honored.