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Cons: "Very professional and friendly crew. Food quality was excellent."

Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."

Cons: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"

Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."

Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"

Pros: "Quick flight"
Cons: "None"

Cons: "Cabin crews need to learn how to smile."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "Flight experience in JAL is excellent."

Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"

Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."

Pros: "Always on time!"

Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."

Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."

Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Cons: "Nothing"

Pros: "So much food, great leg room, very comfortable and clean, kind and attentive staff"

Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."

Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."

Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."

Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."

Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."

Pros: "Very nice , good service"
Cons: "None"

Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."

Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."

Pros: "JAL doesn't disappoint!"

Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."

Pros: "Glad to make it to Japan safely and back in one piece"
Cons: "Turbulence"

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."

Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."

Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."

Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."

Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."

Cons: "Very long lines at the security gate at Itami. Difficult web check in."

Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."

Pros: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Cons: "Nothing"

Pros: "Service was especially good. Very professional."
Cons: "Nothing"

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "SERVICE was amazing and everything was very smooth"

Pros: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Cons: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."

Pros: "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."

Pros: "Attention given to each passenger by flight crew."

Pros: "Great 12hr flight"
Cons: "Loved everything!!"

Pros: "Loved the food and snacks!"
Cons: "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"

Pros: "good"
Cons: "nothing"

Pros: "Excellent crews."
Cons: "bathroom space and selection of shows."

Cons: "Inconsistent entertainment system"

Pros: "Staff was very hepful and attentive. Nice people working"
Cons: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"

Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."

Cons: "Korean Air is amazing but Flyus.com is horrible."

Cons: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."

Pros: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"

Pros: "It was our first international flight and everything was fine."

Pros: "Sat on the runway for 40 mins with no explanation"
Cons: "Delayed flight"

Pros: "flight crew service and timeliness of the flight, email update on flight status"
Cons: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"

Cons: "High chance of getting delay, this is mostly because of the nature of Korean air."

Pros: "The comfortable aircraft and its services"

Pros: "Smooth boarding"
Cons: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"

Cons: "Delayed flight"

Pros: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Cons: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"

Pros: "everything"
Cons: "nothing"

Pros: "very accommodating for handicap"

Pros: "I loved the service, and comfort"
Cons: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("

Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."

Pros: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."

Cons: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."

Cons: "The seat is small"

Pros: "The plane was clean and the staff was great."

Pros: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Cons: "I wish they had a few more updated movies and kids movies other than that no complaints"

Pros: "Excellent Service super"

Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"

Pros: "food selection & crew courtesy"

Pros: "Service was great"
Cons: "Cleanliness - not as clean as outgoing flight"

Cons: "I can't flight. What happened?"

Pros: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Cons: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."

Pros: "Food. Polite crew"
Cons: "Not enough movie options"

Pros: "It was very good and I am exciting to get back with Korean air too!"

Pros: "Great service and decent food, clean new plane!"

Pros: "Timely and professional services,well polite and corteous staff"

Cons: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."

Pros: "see above"
Cons: "Would love more Movie and TV options, especially light of the length of the trip"

Pros: "Service was very good"
Cons: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"

Cons: "None"

Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"

Pros: "Food"
Cons: "Boarding and long waiting time after arriving at the airport"

Pros: "Attentive service from flight staff 2 meal service each way in economy"
Cons: "Nothing"

Pros: "Everything was good overall"
Cons: "I would like more movie and tv options"

Pros: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."

Pros: "The take off and landing. Pilots are very good."
Cons: "The restroom lacks basic tissue and paper cups."

Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "The turbulence was terribly frightening."

Pros: "Nice crew!"
Cons: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"

Cons: "Better movie selection. Better organized boarding in Frankfurt"

Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"

Pros: "Crew was amazing"

Pros: "Very cramped seats"

Pros: "Food, Entertainment."
Cons: "Harder than usually landing"

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."

Pros: "Crew amazing. Seat super comfortable"
Cons: "Nothing!"

Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"

Pros: "Got bumped to Business Class"

Cons: "I liked everything"

Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."

Cons: "Nothing"

Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."

Pros: "Great service always smiling, flight on time, overall a great way to fly."

Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"

Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"

Pros: "It’s worth it to pay a bit more for the extra legroom seats."

Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."

Pros: "Crew"
Cons: "Food"

Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."

Pros: "Staff was polite and accommodating"

Pros: "Everything was good"
Cons: "No complaints"

Pros: "Everything"

Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."

Pros: "Friendliness"

Pros: "Not much"
Cons: "Not as good as they were once"

Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Cons: "Nothing"

Pros: "Excellent service & comfort"

Pros: "Great service"

Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "Best serves ever will fly every time"

Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"

Cons: "Old plane. Old in flight entertainment."

Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Cons: "Seats are tight and hard"

Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."

Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."

Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."

Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."

Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."

Pros: "everything great, every time again"

Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."

Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."

Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."

Cons: "Wearing a face vizor on top of the face mask is silly"

Pros: "no"
Cons: "respect"

Pros: "Crew was very helpful"

Cons: "Food"

Pros: "Crew was receptive"
Cons: "Food boarding"

Pros: "Great food, great seats, everything was smooth overall"

Cons: "Mu luggage got broken"

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Everything was GREAT!"

Pros: "On time. No problems"

Cons: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"

Cons: "Internet bad"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Qatae Airways is second to non as always"

Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."

Cons: "n/a"

Pros: "Everything."

Pros: "Need to give people cheap access to wifi"

Pros: "Very comfortable wii sleeping compartment"

Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."

Pros: "Comfortable, on time"

Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."

Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Cons: "Everything"

Pros: "Hindu meal only be vegetarian"
Cons: "All is good"

Pros: "Excellent service from the crew. Flight on time."

Cons: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."

Cons: "Some crews are not accommodating."

Cons: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"

Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."

Pros: "Great on board bar"

Pros: "same"
Cons: "same"

Pros: "The was very hospitalty"
Cons: "Every thing was amazing"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"

Pros: "Everything was good!"
Cons: "More movies, no wifi, better food"

Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"

Pros: "Service & cleanliness."
Cons: "Nothing I remember."

Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."

Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"

Cons: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."

Pros: "everything!"

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."

Pros: "Nothing"
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."

Cons: "No entertainment service from Doha to New York"

Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."

Pros: "nothing"
Cons: "price and comfort"

Cons: "N/A"

Pros: "Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here."
Cons: "In-Flight Wi-Fi was not available once reaching the continental United States."

Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"

Pros: "Everything"
Cons: "Everything"

Pros: "nothing"
Cons: "everything"

Cons: "Same as before. Dirty and smelly. Food was ok."

Cons: "The television got black out 6 hours before landing..dont have a choice but yo sleep."

Pros: "Everything"
Cons: "No wonder they are one of the best airliner"

Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."

Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"

Pros: "Yes"
Cons: "Nothing"

Pros: "Friendly and efficient staff."

Cons: "Very good"

Cons: "Delay"

Pros: "Smooth, uneventful travel all was well."

Pros: "Everything is great"
Cons: "None"

Pros: "The staff and there were great movies on the flight."
Cons: "That you had to special order vegetarian options or they wouldn’t have any sometimes, and I couldn’t online check in so I couldn’t make the special order."

Pros: "On time. Got an isle seat."

Pros: "nothing."
Cons: "Very hard to understand air host's english."

Pros: "Every aspect was smooth and efficient."

Pros: "Friendly staff"

Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"

Pros: "Great airline, punctual, attentive"

Pros: "The staff was attentive to fixing the problem after it happened three times."
Cons: "TV monitor was broken and I could not use it for several hours"

Pros: "caring flight attendant went extra mile to move people into better seats if they were available."
Cons: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."

Pros: "All was good until missed connection"
Cons: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"

Cons: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"

Cons: "Food"

Pros: "The crew were very polite, efficient and attentive."
Cons: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."

Cons: "old plane"

Cons: "When the crew in the terminal begins moving the economy class passengers in the aircraft its all a mess. Passengers with seats in the front and the middle are blocking the hallway of the aircraft which force the passengers with seats at the end waiting with a long line.The Cathay flight from NY to HKG handle in a much better manner. They let the passengers with seats at the end go in the aircraft first so that these passengers will never blocking the hallway or making any long line.Hope the flight to New York can improve in this aspect."

Pros: "N/A"
Cons: "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."

Pros: "Plane was clean"
Cons: "The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors."

Cons: "Would have liked to have been offered a beverage more often"

Pros: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."

Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"

Cons: "Got stomach ache after eating the food."

Pros: "Get extra room for my self."

Pros: "Everything!"
Cons: "Nothing!"

Pros: "Boarding was quick and efficient. Crew did their job pleasantly ."
Cons: "Food was very ordinary, not up to what I expect in business class."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Cons: "Plane was very warm"

Pros: "Great service"

Pros: "Great movie choices"
Cons: "Seat spacing was horrible"

Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"

Pros: "The food quality was great, and they had cup noodles available upon request throughout the whole flight, which was a nice touch. The staff was lovely and very helpful, there were endless entertainment options, and the seats were roomy."

Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"

Pros: "Excellent, kind, professional crew and timely flight."

Pros: "-Staff were incredibly attentive and gracious at every step. Could not ask for more from them. The flight attendants were also really conscientious but also discrete about making sure that things were comfortable to passengers, for example making sure that windows were closed most of the time and lights were down so that people could sleep in between meals, and moving someone that was sick to a more comfortable and private seat, both for the sake of the sick individual and for the comfort of the people that had initially been sitting around them. -The complementary movie options were great and really helped pass the time on the 24+hr flight from NYC to Western Australia. -1 free large checked bag, which was very nice. -I think the complementary food and snacks were really yummy and generous, for airline food. I very much enjoyed the meals and snacks. Also, the complementary wine was a nice treat and tasted surprisingly good. -The complementary pillows and blankets were nice, warm, and soft. -The flights were on time, much better than American airlines that I've flown on. -The bathrooms were cleaned regularly throughout the flight and were much cleaner and nicer smelling than other airlines that I've been on."
Cons: "The only thing thing that could really be improved upon (which is not as much the airline's fault as the plane manufacturer's fault) is that the economy seats and cabin layout could be more comfortable for long flights. I understand how hard it must be to design a plane that fits that many people and that's comfortable for 24+hrs of flying, but a few improvements could relatively easily be made I think, which would improve the experience dramatically: -If the seats were softer (and perhaps more ergonomically designed with an average person's shape in mind) it would make a world of difference, I think. -Being able to put the arm up on the wall side of the window seat would make it much more comfortable. -Padding on the arms would also help. -Of course more leg space and wider seats would make a world of difference, but I know that is tough to do since space is limited."

Pros: "Everything went us per schedule. The staff nice and polite."
Cons: "The seating is too cramped ."

Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"