Flights to New York

Pros: The agent at the gate quickly realized the problem and was able to put me an exit row, which was a nice consolation, but if the flight had been full, I don’t know what would have happened.

Cons: I was bumped from my first class seat with very little explanation why, and wasn’t even informed until the boarding process was underway. My name was never called at the gate before boarding as a “Mr Smith, please come to the gate”, and it was very embarrassing to be pulled out of line like that.

Pros: Crew was nice and accommodating, wishing more crews were as great and friendly.

Cons: Non business class passengers were constantly using the business class bathroom, curtains were not drawn.

Pros: The crew was Great!

Cons: The plane was dirty. It smelt. Someone had their cat on the plane in a carrier but it meowed. It just made me feel dirty and the plane smelt musty.

Pros: Staff found us two seats together. Food was good.

Cons: Email telling us about pre airport arrival check in and seat selection.

Cons: It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE

Pros: Ground staff and flight attendants service

Cons: Install seatback IFE or at least provide WiFi to access streaming content/movies/music/e-zines

Pros: Food and cleanliness!

Pros: The flights were fine. The service good. The airplanes clean.

Cons: The food was not as good as other Asian airlines. Transferring planes in Manila is a nightmare. They performed an extensive passport check and 2 additional security checks for everyone. Took almost 2 hours. Had to be chaperoned to the next terminal. Manila airport is a disorganized mess. Not the airlines fault but be aware when transferring through Manila

Cons: Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move

Pros: Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans.

Pros: Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated

Cons: Nothing I can think of.

Cons: Worst airplane i have been on since 2007

Pros: Seat was not comfortable

Pros: The entertainment system has huge offerings.

Cons: The food could be better.

Pros: CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation.

Cons: CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you.

Pros: no!

Cons: They need to smile and respect the passengers

Cons: The food is usually good on korean air but wasn’t great this time

Pros: The seat was comfortable

Cons: Every thing was great

Pros: The service was quick and friendly.

Cons: Maybe a great selection of in flight movies would be nice. (For longer flights).

Cons: Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined.

Pros: Modern aircraft.

Cons: Leg room, especially for a 6’3 person in the middle seat.

Pros: The ground crew were very courteous but I feel they were not being completely honest regarding the delays. It felt like we were being given false hope that the flight was taking off soon.

Cons: We were boarded thinking we were taking off soon. Except the delay continued for another hour and a half I found out. I had exited the plane having been given the option of staying in Gainesville in a hotel provided by the airline and being booked on a flight the next day.

Pros: The crew were very nice and courteous for the time we were on the plane delayed.

Cons: Boarding the passengers before the aircraft was actually ready to take off was not pleasant.

Pros: Very short flight, crew was great

Cons: In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Pros: Over booking, no seat for me fight back to LA

Pros: Aircraft

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Pros: I thought the seat were better and were very uncomfortable!

Cons: My luggage was left behind in China. It's been 3 days and I'm sti waiting

Cons: I requested fruit platter as my food, but they did not have any information for that. So they did not give me any food for this 14+6 hours long flights

Pros: The food was excellent for airline food. The crew were very nice.

Cons: I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did...

Pros: The seats are very uncomfortable. impossible to be comfortable.

Cons: The staff doesn't make double check before check in our bags that's why we went without our bags very poor service and not helping supervisor

Pros: Easy booking of flight

Cons: The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours.

Pros: comfortable seating...

Cons: Nice experience ...

Cons: Entertainment system issues throughout the entire aircraft. The audio jacks in my entire row were inoperable.

Pros: They had a movie screen with movies available. Even though the trip was short, it was nice to have that option.

Pros: Crew was ok

Cons: No food for such a long flight not enough leg room

Pros: Perfect

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Pros: Crew was amazing! Slept much of the flight after lunch. Punctual!

Pros: Actually had enough leg room; boarding and flight were well-managed and we arrived an hour ahead of schedule.

Cons: Food was palatable though not enjoyable.

Pros: Not so crowded. Proper lighting. Good landing and take off. Aircraft. Warm temperature

Pros: Great crew and food.

Cons: Limited entertainment options.

Pros: Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!

Pros: Crew was really helpful.

Cons: There could be a vegeterian food option.

Cons: Nil

Pros: The crews were amazing, food was okay, overall pretty good

Pros: I thought the seat were better and were very uncomfortable!

Pros: Crew was great with service even though they must have been super tired from the flight.

Cons: More leg-room and space to stretch.

Cons: Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort.

Pros: Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food.

Cons: They have to learn English and serve the better quality of food.

Pros: 拿不到行李，需要等下一班飞机

Cons: 拿不到行李，需要等待下一班飞机

Pros: Excellent crew. They were looking out for the passenger comfort.

Cons: I had a delay in my original flight coming home which caused me to miss my connection from Beijing back to New York. I as well as my fellow passengers received absolutely NO assistance from ground Air China crew either in Ulaanbaatar or in Beijing.

Cons: Better food

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: On time! Great service.

Cons: Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!

Cons: No complaints.