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Food was delicious!

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

They broke my luggage, and refuse to pay.

Not enough food

Nothing.

Nice attendants

No english subtitles

Very unorganized boarding process.

Very unorganized boarding process.

Everything

crew were nice and attentive

Food was pretty bland Not very many films in english

My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff.

This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage.

Everything

Crew behaviour

Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie

Very enjoyable flight. Plenty of legroom in the bulk seating. Service was very good and food was OK.

Seats in economy are not that thick therefore not comfortable to sit for a long time.

Able to sleep. Arrived safely.

I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem.

Boarding

Food was worse no snacks at all

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

flat beds, extensive menu and great service

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

Good service

Each flight there was cigarette smoke that would occasionally come through the ventilation as if some of the crew was smoking or someone in the bathroom was smoking, but I have not experienced this with other airlines.

On time

Pilot flew over Death Valley National Park.

you shouldn't have to pay extra to pick your own seat how ridiculous redeye flights are the worst

*They offered a few snacks (small bags of cookies and water) during our 2 and a half hour delay. *Staff was friendly.

*Over two hour delay * No organization between the three boarding classes (3,4 and 5) so people just pushed to the front and stood in the way. *Overhead bin space was limited. *The inflight entertainment never worked.

The 1st class seats are very comfortable. The food and beverage service was also very good.

Carry on luggage space is still pretty limited.

They redirected me to other carriers

Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX.

on time food

no movies

787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it.

Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city.

Their price

Delays, delays and more delays. Then cancellations after!!!

Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!

Nothing!

The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!

I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!

Over all great

Nothing

Planes r great service is good

We did not like the food but they did give us other tray when we told them we don't like the smelly fish

Seat and space friendly workers.

Food could be better

Great staff

Clean airplane and ver polite crew.

Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference.

everything

Nothing

everything

nothing

everything

nothing

Comfortable flight and service

Nothing

Nothing on this flight

Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning

Good movies

Horrible food and beverage service as mentioned above

I have always loved service of Etihad airways. The food was awesome. The staff was friendly and courteous. Seats were comfortable. Surely enjoyed every bit of it.

Entertainment selection movies could be expanded.

I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future.

The food could be better. Maybe offer an American choice?

People are nice...

Foods are not good

One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat.

food was disgusting

Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all.

Food was delicious!

Bad service..missed connection..Missed our connection..

The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch.

The size of the seats. Not much room for someone 6'2 225lbs

The flight attenants beautifull

English subtitles for movie collections

My seat reclined more than usual

Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it

They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!

Food was delicious!

The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all.

My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff.

Food, blanket, movies on board

The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first

Food

This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage.

Everything

Good space, good food, good entertainment!

Crews and stff were very helpful and accommodating.

Just the long distance and long flight, but until they can "beam us up" there is no getting around that.

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

The flight attenants beautifull

English subtitles for movie collections

Very unorganized boarding process.

Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!

On time

The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language

Able to sleep. Arrived safely.

I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem.

The service, the plane, friendly staff all throughout

The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights.

My experience with Cathay has been great the last 3 years always a smooth flight to La and to Hong Kong...Great service

The only thing I did not like is my experience with vayama thru kayak I had an issue with changing flight times and delayed confirmation upon booking

Boarding

Food was worse no snacks at all