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Food nice, much better than KLM. Typical great Asian service.

No information as to why boarding was over 30 minutes late, even though last call was announced!

a lot of times, for both departure and arrival, CX always parked at the farthest end of the HKG airport.

Not much...

Cabin temperature They did not allow me to move to an empty sest that would have been more comfortable for me (same ticket class) No tv on the seats

There was no noisy advertisements. Because I am very tall I got an end-row seat without additional costs.

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Nothing. I wasn't able to board the flight, so I wouldn't know.

The staff from Air NZ made me lose my flight, keeping me doing queue after queue to pay for a piece of luggage that (apparently) was not included in a $350 fare. They wanted me to pay between $160 and $200 for putting a backpack in the plane!! Pay for almost another flight entirely! While I was going through the queues, the check in time ran out and, by the time I got to talk to someone at the desk to pay for the bag, the woman told me the plane didn't accept any more passengers... while I was still trying to get someone from the airline to help me! ONE HOUR BEFORE DEPARTURE. The plane was supposed to departure at 8:15 and I was still there at 7:15 trying to send my backpack to the cargo area...the solution? Re-book the flight, make me pay $185 in penalties and fees, plus $160-$200 for luggage and the difference of price when booking another flight.

Alecia (flight attendant) was pleasant and helpful.

Being in the air for an extra twenty minutes and wondering if we were in an Erebus situation due to low cloud. I had assumed that planes had navigational instruments to assist landings in low cloud, but it seems that much depends on actual physical visibility. Is this something to do with the fact that flight control towers are not manned? It was very disconcerting and the pilot's seemingly casual attitude did not really help. I was grateful to finally be able to land but was told on disembarkation that had there been 50ft less visibility, we would have been on our way back to Auckland!

the crew was nice, they gave us water

1 hr delay with little or no information given ! we sat on the plane for ages every single leg of my 6 united flights were delayed

Professionalism of crew members. They did their job.

Freezing cabin and miniscule overhead bins. Misleading "first class" moniker. This is worse than most premium economy seats on other airlines! Crammed seats and dismal amenities.

They had a massive storm in Sydney that delayed the departure of the plane from there but originally it was only going to be 15 mins then it was half hour then after two hours the plane had arrived and we went through to boarding lounge for about ten minutes only for them to say the flight was cancelled due to them running out of workers hours. Then they said they we all had to go find our own accommodation and they accept no responsibility as it was due to the weather. To top it all off they told us to be back by 7 only to find out they had already delayed that flight and didn't even tell anyone so we were all lined up and nobody knew what was going on

The time it took to get to Brisbane

My bags were tampered with in some way

The crews were good but somehow because it full and really short flight they unable to took care of me as i expected .

Cabin crew always smiling and helping out

Flat bed Good blanket & pillow Most of the food was tasty Attentive staff

The excessive number of announcements Lack of priority boarding/deplaning Inflight bar was not stocked up Lack of coordination between food and drink service

Food was terrible

The crew was really nice and helpful.

Disappointed that there was no inflight entertainment at all.

Seat can not be reclined, where it makes you slouch, very uncomfortable position. Meal time is rather odd, should be re schedule since we depart on early morning hour.

Space amazingly good

plane too old!

The service of the people

They didnt gave a menu to choose the food

The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience.

Check in was a bit of a mess with no dedicated line for premium economy, business, or first class.

Air NZ is the best Airline.

Movie choice. Food ok.

Staff hit and miss

Seat width

No food

simple and not fussy. I love priority boarding

can never get enough air when stuck on the tarmac. those overhead vents do very little

Seating was ok and staff friendly

No entertainment or even papers on a 2 hour flight. Refreshment menu is pretty awful and expensive.

Food is terrible

the flight was delayed for more than an hour

Absolutely nothing

Super narrow and comfortable seat, over crowded, old aircraft with broken engine, typical rude crew

Food was ok reclining seats worked not much else.

The reclining seats only work if you are shorter than 187cm I'm taller and so I had to bend my knees as there is nowhere else for your legs to go! The Chardonnay was warm - when served with tasty smoked salmon turned me off. The pillow was a $2 one lumpy and next to useless it's too big for the room you have. My entertainment system was reset three times and it still didn't work properly - no sound and no ability to watch movies that were not child rated. Stewards have to learn to be quiet as some of us are trying to sleep on a 15 hour flight and aren't interested in their laughs and jokes as we are travelling business first because we have to go to work when we get there!!

Nice, very polite Caring Crew. Speed on the check in process.

Flight was delay almost 1.30 mins

2 of the mangers of the flight they approach to me knowing me by y name and last name, and they asked if I was OK and if I need it anything else, ask asked me if they could do anything to make me feel better, to do not hesitate to contact them. Her name was Rachel. Excellent Customer Service INSIDE the plane

Boarding crew, don't have their game together. The flight end up been 1 hour and 20 minutes late and we didn't have any update information at all. I got the information of the plane being delayed first by my travelling apps - like KAYAK - well done KAYAK !

Horrible food.. Uninterested staff

The flight was on time and the staff was so warm and friendly