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Cons: The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again.

Cons: Plane was late, food terrible, wifi broken.

Pros: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Cons: Food is awful if you compare with other major airlines products. Very old plane

Cons: Very nice services

Pros: The crew

Pros: Crew was okay. Nothing special but not bad.

Cons: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Pros: The crew was very nice

Cons: Softer seats more wholesome videos

Pros: Crew and ground Staff were very helpful and friendly

Pros: The seat was not super comfortable but the crew was really lovely and so helpful!

Cons: More padding on the seat would have been nice

Cons: Seats were teeny

Pros: Crew

Cons: Everything else

Pros: Everything

Cons: Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right.

Pros: Friendly crew

Cons: It was okay

Pros: All ok

Cons: Half an hour delay

Pros: Entertainment system is good. Wide space than other flights

Cons: Food is not very good. Flight attendants is a little better than United.

Cons: I wish the 777 had slightly wider seats like the A380

Pros: Good seating and entertainment.

Cons: Sort out the food.