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The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

They broke my luggage, and refuse to pay.

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!

Very unorganized boarding process.

The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch.

The size of the seats. Not much room for someone 6'2 225lbs

Nice attendants

No english subtitles

Flight attendants are quite nice.

1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal.

Excellent service.... clean aeroplane... good food and great staff...

They have no refund policy. I needed to change my flight date, but did not have a firm date in mind. Air China does not allow this. This is very unusual in my experience. And I fly a lot. Cheap bastards.

crew were nice and attentive

Food was pretty bland Not very many films in english

Boarding

Food was worse no snacks at all

Able to sleep. Arrived safely.

I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem.

Crew were very helpful, food was great the economy seats were comfortable even for a 15 hours floggt

None

The attitude of the staff was very good so also the service . Food was OK ; could be better within the cost parameters .

There wasn't enough choice of entertainment . The snacks offered were good but the refill of exhausted items was not there . Possibly this could be improved .

Excellent - Arrived half hour ahead.

* We were not able to check-in and change the seat on line in advance.

Crews and stff were very helpful and accommodating.

Just the long distance and long flight, but until they can "beam us up" there is no getting around that.

Flight was cheap, on time, and uneventful. Entertainment options were decent.

Both our outbound and inbound flights were rescheduled, causing us to lose 2 full days of our 12-day vacation. Because we booked through vayama, we couldn't manage the booking on the CEAIR website or take advantage of the free layover hotel. My partner and I were seated separately.

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey

Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early.

Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be.

There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course.

GOOD Service, Great Priceing!!!

787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it.

Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city.

The Plane was good but not updated with new data

Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean

i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly.

the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!

just enough time in Doha between flights. Not too long not too short!

Asian vegetarian food can be of better quality.

Over all great

Nothing

Great staff

The staff was excellent.

Food was blah and the seats were on the smaller side.

All. The best airline.

Thank you very much. Im so Happy

it was a pretty quiet flight. a little turbulent but ok. pilots did a good job.

the food was not that good. ive had better on the sametrip before.

I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future.

The food could be better. Maybe offer an American choice?

Entertainment selection movies could be expanded.

One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat.

The food was awesome. The staff was friendly and courteous. Seats were comfortable.

Good movies

Horrible food and beverage service as mentioned above

Well mannered behaviour of all staff on board

No staff officers to assist people like me who came on wheel chair. I was in the queaue for nearly 2 hours, Some of the counters were not manned at all.

Just the movies

They didn't offer any food you have to ask them for and when they brought food they gave me bad food. It was really horrible trip!

The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

They broke my luggage, and refuse to pay.

Food was delicious!

The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage

Very unorganized boarding process.

Very unorganized boarding process.

After flight. No jet lag always a problem for me.

All was good

The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch.

The size of the seats. Not much room for someone 6'2 225lbs

Everything was great.

The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage

The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

Flight attendants are quite nice.

1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal.

The connection time between my flights was only one hour. It took me more than 30 minutes to get off the plane and from the tarmac to the airport. By that time, my connecting flight was boarding. By the time I made it through security, I had missed my flight.

Food, blanket, movies on board

The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first

Excellent service.... clean aeroplane... good food and great staff...

Good space, good food, good entertainment!

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

On time

The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language

Nothing.

Overall smooth flight and pleasant staff

Seats weren't totally clean

They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!

crew were nice and attentive

Food was pretty bland Not very many films in english

Plane were smelly Crew could not speak English Baggage didn't come

My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff.

Crew was friendly and helpful.

Plane was dirty. Area around sink looked like it hadn't been cleaned in some time.

The food was wonderful.

Seat and space friendly workers.

Food could be better

Planes r great service is good

We did not like the food but they did give us other tray when we told them we don't like the smelly fish

Attentive service, very detail oriented to avoid any mistakes for the traveler