Book Ace car hires in Los Angeles

Pros: The car was fine.

Cons: They were disorganized, understaffed, running long delays, unable to give most customers the vehicles they rented. Clearly interested in upselling and misleading tactics to pad the bill. I will take my business elsewhere in future.

Cons: The site did not mention that this dealer does not rent to local drivers. I took the bus out there with all my luggage, only to find out on site that they could not honor rental, despite me putting my local address in the reservation. I then had to cancel my insurance and my trip. I lost my deposit for my campsite and had to pay the full price of the first night because I was forced to cancel so last minute. This was an absolute nightmare.

Pros: It took a long time for Ace to get us to their office and then they didn't have the car we'd reserved, only one that cost much more, stank of weed, and barely worked.

Cons: It was a terrible experience and I would never use Ace again.

Cons: The tyoe of car promised wasn't given accurately. The whole pickupnpricess took almost 2 hours without proper apologyvfrom the manager. The vans had broken seatbelts and the bluetooth connection was broken for both vans we rented. Overall, the service was so poor I was so disappointed with what we were given.

Cons: There was no reply to phone calls No shuttle at the airport Had to make new reservations with another company

Pros: I don't like nothing, Ace car rental told me that they can not help me because am a resident of Los Angeles, so they rent cars to nonresident

Pros: No

Cons: The place does not open until 7 in the morning and the guy that came in was a total a****** at 5 in the morning had to call for separate times to close out the rental. They finally said that security deposit would be returned in about 7 to 10 days. Will never use them again

Pros: Female staff was friendly, male staff member was combative and smug. He did not explain random charges and was unapologetic about the delay in our pick car pick up, which was not our fault

Cons: Clearly explain all charges, have car available when customer comes to pick it up, have itemized bills available at customer’s request

Cons: Cleanliness of the rental car. The one i received smelled like marijuana smoke but i guess that just comes with renting in Los Angeles. The car was also in pretty bad shape in the exterior. Lots of scratches and dings.