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2.0
Got scammed into being forced to use their liability insurance even though I had my own, which triples the booking price. Technically against California law, but they know no one will pursue it. They know you’ll have to take a shuttle elsewhere and spend hours rebooking a car, and they just won’t give you the car unless you pay for it.Reviewed 14 Dec 2025
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2.0
Worst rental car experience I’ve ever had. They should be taken off of kayak. Car was a mess. People were rude. Nothing positive about the experience. Tried to force me into using their insurance even though I have insurance. Do not rent from here.Reviewed 30 Nov 2025
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2.0
Flight from Fiji was delayed. By the time we went through customs and picked up bags and made it to the off site for car rental we were informed that I reservation was canceled after 2 hrs of pick up time. We were stranded in airport.Reviewed 28 Nov 2025
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6.0
Didn’t appreciate the surprise obligatory car insurance of 30$/day, for minimum coverage. My 120$ rental became 330$+taxes! GrrrrrrrrrReviewed 4 Nov 2025
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2.0
Terrible experience money took out my account a week ahead of time day of rental never received a rental having to dispute with my credit card company to try to retrieve my money back. The lady had a bad attitude at the rental car place and make every excuse to not rent the car. I want my money back..Reviewed 1 Nov 2025
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2.0
1. It takes TWO shuttles to get to the rental location. So you wait twice. 2. The shuttle drops you off in the street and you need to walk to the rental office. 3. There's no ramp, so you need to drag your suitcases up the stairs. 4. The questions asked are like no other rental agreement I’ve ever got. Ever. They didn’t accept my declining of their insurance until I showed my insurance card, and told them my deductible and my insurance type. I had to call my agent for that. 5. They messed up the order and had to re do it. Given the number of initials and signatures they require it’s a lengthy process. 6. While they had staff walking around, only one person was caring for the renters. It’s a long wait. 7. When returning the car, you wait for the shuttle in the street. Never again.Reviewed 1 July 2025
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4.0
Not surprising, I know, but it was worse than I’ve had in the last 10 years. I feel like rental companies used to find ways tack on fees but not so much in recent years. At Economy in LA, it’s hard yo get there. Not completely Economy’s fault, but you have to find a bus (which is totally confusing cause the bus that goes to rental cars isn’t it), to a lot to get a shuttle. When you get there, they have no bathroom, they don’t accept the insurance you paid for with your booking, and their deposit is $500 which takes weeks to get back after. Staff were nice though. Cars as clean and ready.Reviewed 10 Apr 2025
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2.0
They are a rip off. They don’t tell you that they don’t accept Canadian insurance nor credit card insurance. They tried to charge me over $50 per day for their insurance, which more than doubled the cost. Luckily I found a nearby competitor to treat me like an important customer and solve my problems rather than create them upon arriving in LA for a family vacation. I will never use Economy Car Rental again and I will be sure to spread the message.Reviewed 26 Mar 2025
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6.0
They never mentioned that they only open at 8, so I had to take an Uber into the airport. Kayak doesn’t differentiate from different drop off places or procedyresReviewed 1 Feb 2025
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2.0
There was no way to release the reservation so someone else could rent the vehicle after I canceled my trip due to the fires at my destination. I did not expect a refund on the nonrefundable reservation but I did want to release the reservation.Reviewed 16 Jan 2025
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2.0
They don’t have customer services,Reviewed 7 Jan 2025
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2.0
This company forces you to buy their car insurance even when you have your own. I do not see myself ever using this company again.Reviewed 3 Jan 2025
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