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Driver's age: 25-65
Advantage customer reviews
5.1
470 verified ratings
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okay
Attentive staff, good cars and great service.
Price quoted was not the price at the location. Additional undisclosed insurance fees that they added on.
I liked that the car met my expectations. However, I was disappointed by the lack of transparency and the customer service: - The online price did not include the mandatory insurance, making it appear much lower than it actually was. - When I collected the car, I was told to return it with a full tank, even though it was not provided with one. When I returned it, I was told the opposite and received no credit for the extra fuel I had added. - Three days after returning the vehicle, I still have not received the final invoice or the refund of my CAD 1,000 security deposit, despite being told everything was okay when I returned the car.
I was charged more than what I reserved it for online. Didn't have the car I requested and gave me a car that had multiple issues.
I had a very disappointing experience with this rental company. There was no direct shuttle from the airport, making pickup more inconvenient than expected. When I arrived, they initially could not locate my reservation. Although I planned to use the rental insurance provided by my credit card, they refused to accept it and required me to upload proof of my personal auto insurance instead. Otherwise, I would have been forced to purchase their additional coverage. The vehicle itself smelled strongly of marijuana, which was unacceptable. To make matters worse, they charged a $500 security deposit that they said could take up to 20 business days to be refunded. That means I’ll have to monitor my account and likely follow up to ensure the deposit is actually returned. Overall, the experience was frustrating from start to finish. I will not rent from this company again, and I’m disappointed that Kayak includes them as one of its rental options.
The rates provided were good
The vehicle I reserved was not available, nor were any full-sized suvs. (I was parked directly in front of a Nissan Pathfinder in their inventory). The staff attempted to give me a compact suv, insisting it was full-sized. After asking for a cost adjustment, my reservation was switched to another company and I was rented a small suv. Upon returning the vehicle (hours early), I was told I had “smoked” in the vehicle based on a sensor and with no inspection to the interior of the vehicle. I do not smoke in any form and the passengers in the vehicle were elementary school-aged children (who also confirm there was no smoking in the vehicle). Given the multiple attempts to collect money from me in some way, this feels like a scam to collect fees from my deposit.
Very good
The car was really good on fuel
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Good to know
Most popular city | Most popular car type | Average price | Good deal |
|---|---|---|---|
Toronto | Large | $80/day | $73/day |