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3 locations in Beverly Crest
Filters
Reviews
10.0 Wonderful
Mar 2021
Pros:
The staff was great. Very friendly!Cons:
Everything was perfect2.0 Poor
Oct 2020
Pros:
Nothing.Cons:
My experience here was terrible. Had asked for car pickup at 8am and only got it at 9am. The car was not ready and was being cleaned in front of us as we were walked over to it for pickup. During that time the executive there talked us unto removing our existing insurance and getting insurance directly through them which is something that could have been done prior to our arrival there as part of their customer care services instead of inconveniencing us while we were standing outside - as part of COVID regulations they don't allow you inside their offices anymore so we are standing out in the heat doing all this. When we got to the car, in front of us, their executive turned it on to read the gas mileage and then handed us the keys. When we sat in the car, the tire pressure and two other alarms lit up on dashboard. The fact that the executive tried to give us that car with all those things lighting up seems extremely careless and rudimentary. We had to walk back and let them know to then have them offer us another car. Where was that car? In another garage that would take according to them 5 minutes to get there but considering we already had waited an hour to get the first car, we were in no position to believe that 5 minutes was a true estimate of time. We left and cancelled our rental with them. Extremely unprofessional service and will certainly not be heading here anytime or referring anyone for business there either. This was an hour and a half of time wasted on our outward journey that was completely unnecessary and shouldn't have occurred at all.9.6 Wonderful
Dec 2019
Cons:
Websites should pay attention to inventory so cars are not overbooked.10.0 Wonderful
Oct 2019
Pros:
The stuff was super nice during pickup and mostly drop off, Also the Car was very nice! Thank you!10.0 Wonderful
May 2019
Pros:
Yes it was very easy.Cons:
I didn’t realize I need my insurance card, that could of been communicated in email confirmation2.0 Poor
Mar 2019
Pros:
NOTHINGCons:
IF THEY WOULD ACTUALLY HAVE THE VEHICLE YOU RESERVE/One location in Beverly Crest
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Reviews
4.0 Mediocre
Feb 2024
2.0 Poor
Oct 2021
5.2 Fair
Sept 2020
Pros:
The price .Cons:
Very disorganized. Did not get what I rented. Payment process was sloppy . The whole management of the location was subpar.2.0 Poor
Oct 2018
Pros:
I search the rental car at LAX airport, search results came cheap , I booked with comments that kayak has agreement with Hertz rental car. I paid on line with prepayment. When appear at LAX Hertz it appears that your prepaid option was 40 miles away from the Airport. I ended paying $140 more apart from what I prepaid $240 . So not a good experience, I will advise never opt for Prepaid option , you loose flexibility with no option and end up paying more. Prepaid option has the penalty associated, for sake of $20 customers end up paying moreCons:
Not a good search place10.0 Wonderful
Oct 2018
Pros:
hertz did a great job in place and with an outstanding attitudeCons:
Kayak got me a cat 45minuts drive from where I needed it without a change notice, so I came to LAX expecting to get a car and it was in Encino, an hour away, so I spent an hour on the phone for a credit and then, Hertz got me a car and made me happy and of course, cost me 30 more than Kayak was reserving, So next time I go to herts direct, they know what to do4.0 Mediocre
Mar 2018
Pros:
Misleading ad on Kayak. I searched LAX. The car appeared in the search but pickup was 49 minutes awatCons:
Hertz personnel were inflexibleOne location in Beverly Crest
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Reviews
10.0 Wonderful
Oct 2023
10.0 Wonderful
Nov 2022
3.6 Poor
May 2020
Pros:
Conveniently located.Cons:
Staff was very rude.10.0 Wonderful
Oct 2019
Cons:
Probably the best car rental experience ive ever had. I was gonna be late and they allowed me a bit of extra time to return the vehicle. Super nice people all around.2.0 Poor
Aug 2019
Pros:
Customer service was absolutely terrible. Complete lack. Couldn’t get in contact with ANYONE.10.0 Wonderful
Mar 2019
Pros:
Staff was very friendly. Phone help also friendly and knowledgeable.Cons:
It would have been nice to have the option of dropping off at any sixt location for free.2 locations in Beverly Crest
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Reviews
7.6 Good
Dec 2019
Pros:
Nice clean car and easy pick upCons:
The car could not hold two suitcases in the back, since the design of the trunk of this car. We had to place one large suitcase on the back seat between the kids. For a long drive this was inconvenient. Additionally, it was very confusing where and how to drop of the car at the circus circus hotel. No signage and no information. I was not provided with an envelope to drop of the keys in the Dropbox. I guess the pick up location should have had this information, and I did ask but the personal at the pick up location did not know.6.4 Okay
Sept 2019
Pros:
The car was great - clean, ran well. Pickup went smoothly, etc.Cons:
I called customer service on my way to return to set up a ride home and was treated to the absolute WORST customer service team in my life,in any business. "Tony",as he insisted on being called (as he refused to give his full name or number) has "I'm telling you like it is" as his mantra. Horrible.2.0 Poor
Aug 2019
Pros:
NothingCons:
They did not have the car I reserved and would not help me in any way. They gave me no notification so I walked all the way there. They wouldn’t bring a car from another location. And they wouldn’t even give me a ride home. Will never rent from them again!9.6 Wonderful
June 2019
Cons:
Check in clerk was curt. The man who assisted with the return at the counter was excellent.7.6 Good
May 2019
Pros:
Unfriendly staffCons:
Staff6.0 Okay
May 2019
Pros:
Pick up was awesome -- super friendly, fast, convenient.Cons:
Nothing with service. Car was kind of crappy.2 locations in Beverly Crest
Filters
Reviews
10.0 Wonderful
Nov 2023
4.0 Mediocre
Oct 2022
10.0 Wonderful
Oct 2019
Pros:
Everything perfect.Cons:
Nothing.7.6 Good
Oct 2018
Cons:
We booked a car online for you pick up at 9am only to find out the car would not be available until 1pm. We were moved to a different dealership but still had to pick up the car 2 hours late. We were then told we could not extend our rental as we were going to be late dropping off the car on the same day due to picking it up 2 hours late. We were driving from LA to SAN Francisco and due to the delay we missed out seeing tourist spots along the drive. Overall very disappointed with this service.8.4 Very Good
Aug 2018
Pros:
The car was great, and very reasonably pricedCons:
There were only two guys working in the office and they were a bit rushed trying to get everyone checked in and out. There was a long line for people collecting so it took a while to get the car and get off.8.0 Very Good
June 2017
Pros:
Car was great and clean, pick up was easy.One location in Beverly Crest
Yes. Based on our information, DOLLAR in Westchester is the cheapest car hire location in Los Angeles. It is located at 9000 Airport Boulevard.
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