The worker that helped me was really nice and helped me understand the charges. However, the car that I received had a trunk that was broken and wouldn’t open. It only worked for about a couple of hours. I turned it back in 5 days later and they told me that the car had a trunk malfunction and they thought it was fixed. It wasn’t because I wasn’t able to use my trunk for basically my whole reservation. When I asked for compensation they refused any fee waivers or any support with my inconvenience that I had.
The customer service was friendly and customer.
Everything went perfect with my car rental the entire trip. The only problem that leaves a sour taste in my mouth, which is making me leave a less than positive review, is that when I went to pick up the car I was charged a “Young Driver Fee.” While I am under 25, I had previously confirmed over the phone with an employee at the store that presenting my AAA membership card would wave the young driver fee. However when I land in Los Angeles to pick up my car, I am charged practically double what I expected. The employee at the counter informed me that because I “did not book the rental through AAA,” I would not qualify for the discount. Very unprofessional. My family has used Hertz for all of our vacations growing up, and now that I am taking my own trips I felt comfortable going with a company I knew. After this I may reconsider my loyalties.
I reserved a regular SUPPLIER CHOICE vehicle, and when I arrived at the Herz in North Hollywood they claimed that I reserved an EV, which I did not. I showed them my reservation that clearly says "Supplier Choice" and they still refused to allow me to take a regular vehicle. They said I had to take their EV, BUT the one they wanted to give to me only had around 51% battery and would only take me "161 miles" according to the agent. The whole purpose of me renting a car was because I needed to travel yesterday so I had to have something that would take me around 400 miles. He said my only option would be to upgrade to their only available SUV. As I had to travel that day, I had no choice, and was subsequently charged an extra $212.28 to drive it off the lot. After I was forced to pay the extra fee, they told me their SUV had an empty tank. So, I had to wait at the Herz location for 45+ minutes for them to fill it. Once I was able to drive it away with a full tank, the car was dirty and the minute I got on the freeway the "Oil Change" light came on. I would like, at the very LEAST a refund of the upgrade charge since it was not my fault Herz booked me for the incorrect vehicle type. But they refuse to help me. Also for giving me practically no option but to upgrade for an incredibly steep additional price just to give me a faulty car that needed gas, oil, and was dirty. Because they have not helped me at all with any of these issues, I won’t be renting with Hertz again.
Damian -sp? was responsive, friendly and informative. My first experience driving an EV Chevy Volt.
I couldn’t get a car even though I prepaid. They said they don’t have a car due to shortness of cars. The second day still they didn’t have a car. Terrible experience. I will never rent from them again
