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4 locations in Panorama City
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Reviews
10.0 Wonderful
Aug 2020
Pros:
Everyone working was helpful and made it very convenient for me when they didn’t have to. Really appreciate everyone there.Cons:
Nothing everything was great6.0 Okay
Oct 2019
Pros:
The car was clean on the inside and they made sure my phone was connected via Bluetooth before I left. Drop off was easy.Cons:
They rented the car I reserved to someone else. They only had larger cars, small SUV, available. I needed the gas mileage for an 800 mile trip to help take car of my dad after a week in the hospital and 3 surgeries. I had even called the facility directly to make sure I could get on the road asap. Very frustrating. Why make a reservation?! As I dropped off the vehicle, someone else was being told they only had small SUV's left, do they even have smaller cars?10.0 Wonderful
Sept 2019
Pros:
No hidden charges, they had a VERY good attitude which I unfortunately had 2 bad experiences prior with 2 separate rental companies. Very refreshing to have such good staff. They didn’t force insurance on me. And they offered to drop me off after dropping off my rental. Very satisfied.Cons:
Nothing. It was all good.10.0 Wonderful
Apr 2018
Pros:
I like the fact that they let me return the car to another location without an extra charge. And I also like the fact that I got a great dealCons:
There’s nothing that i didn’t like about it.2.0 Poor
May 2017
Cons:
I returned it to the location I rented from and was told they couldn't give me a ride to the repair shop my car was in. They told me after I had checked in that they could void the return and I could drive to a different location and return it there instead and they would be able to give me a ride from that location. When I did that I was told by the second location that I was a gallon of gas short and they would charge me. The first location checked me in at 5/8 a tank which is where it was when I got the car, but the second location said it was at 1/2 a tank. The 2 locations are only 3.5 miles apart. I could not have used an 1/8 of a tank. 1/8 in a 12 gallon of tank is a gallon and a half. On a compact car a gallon and a half will get you about 40 miles. Again the distance of the 2 locations was nowhere near 40 miles. I even looked at the gas gauge before I exited the car at the second location and it was still at 5/8. I was already running late for work so I didn't bother arguing and just paid their inflated price for a gallon of gas. Very displeased with the nickel and diming and the inaccurate reading.10.0 Wonderful
Dec 2016
Pros:
Customer service reps in Van Nuys, CA were excellentCons:
NothingOne location in Panorama City
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10.0 Wonderful
Mar 2022
5.9 Fair
Aug 2021
3 locations in Panorama City
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Reviews
7.2 Good
Sept 2020
Cons:
Car was not clean when picked up. Had less than a half tank of gas. Google says business opens at 8 but we had to wait until 9 before anybody showed up for drop off.2.0 Poor
July 2019
Pros:
The staff saved us from the nightmare that Kayak set up. They knowingly deceive customers by making them believe they are renting at LAX and we were instead in Van Nuys. This happens several times a day and staff is very upset because they feel it is a bad reflection on Hertz. Cannot get $ back.Cons:
Hertz staff kindly worked with us and saved the mess Kayak created. Hertz - you need to remove your company from this Kayak website - ask your wonderful staff!8.8 Very Good
Jan 2018
Pros:
Staff was friendly, rental process in person was smooth.Cons:
Hours could be longer, but not the staff's fault, obviously.8.8 Very Good
Nov 2016
Pros:
The mpg in the Altimavwas phenomenal!Cons:
The inside of the car could have been cleaned better upon pickup.10.0 Wonderful
Aug 2023
2.0 Poor
July 2023
One location in Panorama City
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Reviews
8.0 Very Good
Mar 2021
Cons:
They need to check car better they said car was full of gas was on empty9.2 Wonderful
Aug 2020
Pros:
Yes staff was friendlyCons:
The car being clean from the inside especially with the virus going on4.4 Mediocre
July 2019
Pros:
Ñot muchCons:
Respect6.8 Okay
Sept 2018
Pros:
It was reasonably priced and the car was fine for driving aroundCons:
“It’s a bit dusty but it’s clean on the inside” and I took his word and he went away and I got in the car and the cup holder was stickeyband had a plastic bag stuck to it. The previous renter left a metal water bottle that rolled around till I found it. The. Adler was not clean. Sigh. Not great, folks.6.8 Okay
Nov 2015
Pros:
The car was clean and in good condition.10.0 Wonderful
Mar 2022
One location in Panorama City
Yes. Based on our information, DOLLAR in Westchester is the cheapest car hire location in Los Angeles. It is located at 9000 Airport Boulevard.
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