Great value in the airport terminal
Pros: The price was terrific, and our car, a Hyundai Accent with 13,500 miles on it, totally met our needs. It was comforting that Firefly, which we had never heard of, was in the airport terminal. The pickup and dropoff process were both easy to navigate. The final price was the same as was quoted through kayak.com. We also purchased the optional insurance. At $9/day, we thought it was a high price, but having seen options from other car rental agencies of $20-30/day, we concluded that it was a relative bargain. We would rent from Firefly again.
Cons: Minor inconvenience that Firefly is at the very end of the long row of rental car agencies in the terminal and that the Firefly cars are at the very end of the parking lot. If you're carrying a lot of luggage, that could be a hassle. Another minor inconvenience that there was only one customer service agent on duty at the desk. We were 3rd in line, so our wait was 10-15 minutes. There were others in line behind us.