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2.8
Cons: The attendant was side n cold- denied to honor the reservation with the excuse that I am local in orlando. Made FUN of and I quote “this mediocre 3rd party doesn’t care and does provide the proper information they are idiots” Asked for $1500 deposit Wanted to Charged per miles driven disastrous
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2.8
Pros: The car i booked was not available and they promised me a car and then again took it back saying we gave it by mistake and it was not supposed to be given.
Cons: Service could have been better
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8.0
Pros: Staff helped me acquire my car insurance information.
Cons: Parking lot was very tight and had weird signage.
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8.4
Watch for bait and switch tactics
Pros: Price to book was fabulous and was offered a free upgrade
Cons: hidden fees. Pick up the vehicle and price was higher than when I booked online. Then asked if I wanted sunpass (FL tolls). I was told it was $4.99 a day so I agreed. When I dropped off the vehicle they say the price was actually $11.99 a day and that I owed more money. Also included a $24 roadside assistance fee which I did not sign up for...
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2.0
Wouldn’t rent me the car due to being a “local”...
Pros: Nothing.
Cons: Apparently, this particular rental company does not rent to locals unless the renter puts down a $1k deposit on a credit card and uses their own insurance (which TBH I was intending to do anyway). Additionally, there’s a 200-mile-per-day *limit*. Nowhere in the process was this clearly spelled out, neither on Kayak’s booking site (which also differed drastically in listing the vehicles offered) not on Routes’ own site (it was buried in the FAQ which I never would have seen (let alone known about) had the attendant not shown me after several seconds of clicking through the website). A stipulation like this needs to be top-tier information available to the customer as it can be a deal-breaker. It was for me, and I didn’t find out about it until actually arriving to the rental location. Severe waste of time, very disappointing. Kayak was of no help either (although to be fair I was not charged a cancellation fee).
review from
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8.0
Pros: Staff helped me acquire my car insurance information.
Cons: Parking lot was very tight and had weird signage.
review from
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8.4
Watch for bait and switch tactics
Pros: Price to book was fabulous and was offered a free upgrade
Cons: hidden fees. Pick up the vehicle and price was higher than when I booked online. Then asked if I wanted sunpass (FL tolls). I was told it was $4.99 a day so I agreed. When I dropped off the vehicle they say the price was actually $11.99 a day and that I owed more money. Also included a $24 roadside assistance fee which I did not sign up for...
review from
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2.8
Cons: The attendant was side n cold- denied to honor the reservation with the excuse that I am local in orlando. Made FUN of and I quote “this mediocre 3rd party doesn’t care and does provide the proper information they are idiots” Asked for $1500 deposit Wanted to Charged per miles driven disastrous
review from
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2.8
Pros: The car i booked was not available and they promised me a car and then again took it back saying we gave it by mistake and it was not supposed to be given.
Cons: Service could have been better
review from
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2.0
Wouldn’t rent me the car due to being a “local”...
Pros: Nothing.
Cons: Apparently, this particular rental company does not rent to locals unless the renter puts down a $1k deposit on a credit card and uses their own insurance (which TBH I was intending to do anyway). Additionally, there’s a 200-mile-per-day *limit*. Nowhere in the process was this clearly spelled out, neither on Kayak’s booking site (which also differed drastically in listing the vehicles offered) not on Routes’ own site (it was buried in the FAQ which I never would have seen (let alone known about) had the attendant not shown me after several seconds of clicking through the website). A stipulation like this needs to be top-tier information available to the customer as it can be a deal-breaker. It was for me, and I didn’t find out about it until actually arriving to the rental location. Severe waste of time, very disappointing. Kayak was of no help either (although to be fair I was not charged a cancellation fee).
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