The customer service was terrible and they sub charge and add a lot of fees at the time of pick up the online reservations are not accurate, they doubled the price trying add services you don’t need like “toll activation fee per day” . I ordered an suv and got a sedan and then had to wait past my reservation time to get the car swapped to an SUV.
It was an absolute scam. Hidden fees and rude service.
No option for the vehicle. Vehicle delivered with only 3/8 of gas. The rear safety belt buckle are missing. I need to remove the back seat to put my baby car seat and for my mother safety belt. After take the highway the vehicle with more than 70k miles vibrate at 50mph. I call for a car change and they don't have alternative for me. Today eight days later the deposit of my $200 continue in hold and the recepcionist told me she only made appointments and i need to made a claiim via email for the refund. Poor customer service.
I was not able to get the car due to misleading information from your site. I was told that that wrack a rent was located at MCO airport. It was off site. Upon arrival ,I was told that toll payment information was given to me upon renting. That was not so. I WILL NEVER USE YOUR SITE AGAIN , AND WILL INFORM ALL MY FRIENDS AND FAMILY of your poor business practice.
AVOID AT ALL COSTS. TERRIBLE. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. From the start our reservation seemed off as I had been careful to select rental companies that were in the terminal at MCO but then after I booked I got an email that notified me this would require a 10min shuttle ride. I went along with it anyway. Then we get to the rental site and it's not even a Wrent A Wreck, they are actually called APM Car Rental. This was another red flag. Since we'd already booked we proceeded though. We were then charged a ton of extra fees. We were supposed to pay another $50usd on arrival to complete our booking (we'd already paid the bulk at time of reservation). We ended up being charged another $319 usd to get a car! This isn't even the worst if it. After spending a long time in the office and spending much more money than we had planned, we finally left with our car. We then drove about 10 minutes down the road and the car broke down. We called back the rental and they were extremely rude but said they would send somebody. We waited almost 2 hours in Florida heat with an infant baby and the whole time they would say somebody was on their way every time we called. That was obviously not the case since their office was not even 10 minutes away. When they finally came they had to jump the battery because it was dead even though they had been claiming we had done something to the car, they clearly gave us a car with a bad battery and finally replaced it with another car of the exact same model. Over the course of the few days that we had this car it broke down again and we had to jump the battery because they would not come help us or replace the car. The tire also blew out shortly after they gave it to us which we also had to change ourselves because they would not help even though they gave us a bad car. The rental company admitted that they had not inspected the second car they gave us since they were in a hurry to replace the first. If that is the case we should not be held responsible for the issues that were existing with the second car, but we were. Overall a terrible rental experience and we barely drove the car for the remainder of our trip because it was so unreliable and we had to rely on family members to give us rides. The company was very rude and refused to give us a credit for these issues. After we returned the car we thought that our issues with this company were behind us, we were wrong. In the week that followed, we were charged extra fees instead of getting credits back. First we were charged an additional fee a few days after drop off of car, then that fee expanded into a larger amount that we found on our credit card bill with no notification or explanation from the rental company. We have since been chasing them for answers and to try and get our money back with no response. We have now spent more on this car rental than our plane tickets! We have now been charged 5 times what we booked. This company is truly terrible, they trick people into thinking they are Rent A Wreck but actually they are another company completely and they offer terrible service and many extra charges. I have never had such a bad travel or customer service experience in my life.
