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2 locations in Lake Fairview
Filters
Reviews
2.0 Poor
Jan 2024
10.0 Wonderful
Oct 2023
6.0 Okay
Mar 2021
Pros:
Enterprise was fine; Kayak was misleading at best.Cons:
Enterprise was fine. Kayak was misleading. We ended up spending $75 in taxi fare getting to the Enterprise rental facility when what I booked was an ORLANDO AIRPORT pickup. Not Orlando city somewhere pickup. Super frustrating and had I known this, I would not have rented through Kayak. AND, six other people that very day complained to Enterprise about the exact same situation.10.0 Wonderful
Mar 2021
Pros:
They were perfectCons:
The staff was helpful friendly and fast10.0 Wonderful
Jan 2021
Pros:
I like how easy to find an deliver the car was.8.0 Very Good
Oct 2020
Pros:
Staff was friendly and interaction was fairly efficient.Cons:
Windshield wipers needed replacing and we found that out as we drove through a series of storms on our way home. It was dangerous. Ipad was not fully charged and staff had to reenter information during our pick up as it died during the process. Vehicle was not full of gas. We had to gas it up before we left on our trip.3 locations in Lake Fairview
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Reviews
2.8 Poor
Aug 2019
Pros:
NothingCons:
My pickup time was scheduled for 2pm, and they closed at 2pm. I did not get my car obviously. They could have mentioned when they closed when I made my appointment.2.0 Poor
Mar 2019
Pros:
Nice carCons:
I called to modify my reservation and return the rental a day early. The agent said I would be refunded for returning it early, but I ended up paying MORE because there was a modification fee that no one mentioned. Next time I'll rent elsewhere.10.0 Wonderful
Dec 2017
Pros:
The car was clean, and ready for pick up when we arrived and it was just what we needed.2.0 Poor
Nov 2017
Cons:
Long wait. Reservation was not at the airport. Figuring out how to get a car and not get charged exorbitantly2.0 Poor
Oct 2017
Cons:
When I went to pick up the car my reservation was for $131 and my price to pick up the car was almost $400. I couldn't get the car. They couldn't adjust the price or honor my reservation. I left without the car.4.0 Mediocre
Oct 2017
Cons:
They didn't have a car ready for the time I requested. I don't k ok why it let me book a reservation if they didn't have a car? They called me in the morning before I was about to put it up saying there was no car and they weren't sure when they were going to get more. Then they didn't even offer me anything as retribution for their mistakes2 locations in Lake Fairview
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Reviews
2.0 Poor
June 2017
Cons:
Bad customer service10.0 Wonderful
Nov 2016
Pros:
Did not have the type of car that I wanted to renthad problems with the car had to swap it out at a Nother location2.8 Poor
Aug 2016
Pros:
Nothing.Cons:
I reserved a suburban a month in advance to be called 45 minutes from the time I was supposed to pick it up to be told they didn't have one and the company shipped a Ford Explorer to the location instead. Customer service is nearly non existent. After spending two hours on the phone with customer service I finally got in touch with the regional manager. He did get me a suburban 10 hours later. This ruined part of our family vacation because it was so late. The company then tried to charge me double what it cost originally because the entire rental agreement had to be recreated. Argued with the front desk at 10 pm that night when I had to be on the road at 4 AM the next morning. Finally got them to fix the price only to wake up the next morning and find the incorrect, double, price was still charged. I had my wife call while I was driving the next morning to fix it. Customer service kept trying to tell me it was a hold...REALLY??!!! For $2000 ish when the original was for just over a $1000?! After another 2 hours on the phone with them they finally released the hold and gave us our money back. Finally once we got home I had to take it in and again go argue with the front desk because of the incorrect price being charged on my card and I didn't want it popping back up after we turned it in. They assured me it was fixed and it was just the mistake of the agent who originally checked us out late that one night. Avis ruined our family vacation. We will never rent from them again. i gladly pay the extra that National charges. Stay far away from Avis! The other reviews about how horrible of a company they are are true! The incompetence of its employees is astounding and customer service cannot do anything for you. They read from a script and are like robots!3 locations in Lake Fairview
Filters
Reviews
7.6 Good
Sept 2020
Cons:
Location understaffed. Waited 10 minutes without anyone in the lobby. Singular staff was detailing another vehicle for a waiting customer. I finally walked outside and around and handed off my key so I could leave. Never did go through my vehicle with a hertz rep at drop off, which would have been my preference2.0 Poor
Aug 2016
Cons:
The manager and his lack of customer service. It took them almost 3 hours to get us our rental. We were late to our destination and did not get to see our family. We had to drive in the worst traffic and at the worst time of day. That part of our trip was destroyed by the lack of customer service. The solution given from the branch manager was not enough to make us feel better or want to return as a customer.2.0 Poor
July 2016
Pros:
I entered the location as Orlando Airport knowing there was a Hertz rental location. However, the location Kayak allowed me to make the reservation was off the premises and we were unaware. The location was about 20 minutes from the airport.4.0 Mediocre
Apr 2016
Pros:
No problem with the car itself.Cons:
We have NEVER rented a car where the spouse was not included in the original quote. The additional cost was prohibitive. So my husband had to drive everywhere, even short trips. We rented for a month, so this was quite inconvenient! We shall not rent from Hertz again.8.0 Very Good
Mar 2016
Pros:
DROP OFF WAS FINE. I WAS JUST UNHAPPY MY RESERVATION PRICE WAS NOT HONORED6.0 Okay
Aug 2022
Yes. Based on our information, EASIRENT in Boggy Creek is the cheapest car hire location in Orlando. It is located at 1777 McCoy Rd.
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