preloadCOVID-19 and airlines

What to know about COVID-19 and airlines


As you consider current and future travel plans, stay up-to-date on travel restrictions and travel providers’ change and cancellation policies. Besides new filters and alerts on our site, here’s a list of partners that are currently offering flexible policies.

Note: As things change, so do policies. It’s important to stay up-to-date on travel restrictions and travel providers’ change and cancellation policies. We will do our best to update this list as soon as possible, but suggest to always check with the provider directly for the most current information.)

Travel Advisory – Do not go overseas. A travel ban is in place.

If you are considering your options regarding future or upcoming travel plans…

Here’s what we know about some of our partner’s change and cancellation policies. Use this as a guide while you consider upcoming travel, to see if your trip can remain as flexible as possible to accommodate this ever-changing landscape we’re in.

Airlines with flexible change policies

(Last updated August 21, 2020)

Air New Zealand is making capacity adjustments to their international network through to 31 August 2020, with a few exceptions for essential travel and cargo movement on key trade routes. For domestic travel, they are operating a reduced schedule under alert 1 that you can check here.

A full list of cancelled routes can be found in Air New Zealand’s Travel Alerts.

As for refunds and changes, domestic flights booked to travel between 24 January and 30 June 2020, or international flights booked to travel between 24 January and 31 August 2020 can be held in credit.

Jetstar has suspended a large number of its international and domestic services in Australia and New Zealand through to the end of July 2020. If you want to cancel your booking, you have the option to do so and receive a credit voucher with travel dates from 12 June and 31 October 2020 for domestic travel. For international travel, vouchers must be requested by 30 June and are valid for 12 months.

All Qantas scheduled international flights, except for flights between Australia and New Zealand, will be suspended until at least the end of July 2020, due to government restrictions.

As travel restrictions start to ease across the country, Qantas will increase their domestic and regional flying in June and July 2020. Further flights will be added in July, in time for the school holidays, as states open their borders. Check their online timetable for flight dates and times.

If you’re due to travel on a Qantas flight before 31 October 2020, and wish to change your plans, you can cancel your booking and retain the full value as a flight credit. Flight credits can be used for bookings and travel until 31 December 2021. Plus, if your original booking was made before 30 April 2020 for travel on a Qantas flight between 31 January and 31 October 2020, you’re eligible to use your flight credit for multiple bookings. You’ll need to change your plans by 30 June 2020.

Travellers with bookings for travel between 15 March through to 30 June 2020 have the option to change their flight to a later date and/or to a different destination, without incurring a change fee.

Because Virgin Australia is in voluntary administration, your ability to receive a normal travel credit or a refund has been impacted. However, the administrators have arranged for a Conditional Credit to be provided to guests whose bookings have been cancelled and who have not received a credit or a refund. The Conditional Credit is available for use on domestic flights operated by Virgin Australia or Virgin Australia Regional Airlines during the period of administration. Check Virgin Australia Conditional Credit policy.

If you booked on or before 20 April 2020 and your travel is before 30 September 2020, Virgin Australia will waive any applicable change fees if you want to change your booking, or cancellation fees if you decide to use your conditional credit.

If you booked on or after 21 April 2020 and your travel is before 30 September 2020, Virgin Australia waive any applicable change fees if you want to change your booking.

If you are considering your options for cancelling your plans preemptively

Have a trip booked and want to know your options? Your best source will be the provider you booked with (check out our list below to find the one you used). Many airlines and travel sites are updating their policies regularly, so if you’re on the fence be sure to check back.

Travel advisories and policies by airline

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If your airline isn’t listed above, find contact information here. If you booked with a provider other than an airline, please reach out to them directly for your options.