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4 locations in Bear Valley
Filters
Reviews
4.0 Mediocre
May 2021
Cons:
Let me know I had to provide my own transportation to downtown location instead of airport one10.0 Wonderful
Mar 2021
Cons:
My drop off time was during closed hours and it would have been nice to have been told what to do when I picked up my car. I ended up having to google it and it was a little stressful4.0 Mediocre
Feb 2021
Pros:
The car was a comfortable and handled the icy roads amazingCons:
The car smelled like weed6.0 Okay
Feb 2021
Cons:
I cannot get in touch with the branch and no one has contacted me to close my ticket. It is outrageous that I cannot reach someone at the branch on the phone. The automated message literally says “sorry this request cannot be completed”.8.0 Very Good
Nov 2020
Pros:
Staff was friendly pickup and drop off was very easy.Cons:
Not a car to have in a snow storm.2.0 Poor
Oct 2020
Pros:
NothingCons:
Let me rent a car for after they were close so I couldn't get the car.2 locations in Bear Valley
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Reviews
2.0 Poor
Mar 2020
Cons:
Hertz called ans canceled because they ran out of cars.6.0 Okay
Oct 2019
Cons:
The washer fluid was empty and the cap missing. This became an issue driving 2000+ miles.4.4 Mediocre
Aug 2019
Pros:
The manager was very helpful but it was unfortunate we had to involve the manager.Cons:
Not given a hard time about prepaying for a car and telling me there were not cars to rent and that prepaying with Hertz was pointless. This was a quote from the front desk individual.10.0 Wonderful
Aug 2019
Pros:
Friendly Staff. Easy drop-off. Good price.6.4 Okay
July 2019
Pros:
the car was fine and the drop off experience was fineCons:
The location in Denver where I was supposed to pick up my car called me the morning of pickup and left a voicemail saying simply "We don't have your car. Goodbye." After several frantic phone calls, they managed to arrange another car for me but it was very stressful.7.6 Good
June 2019
Cons:
Please give drop off instructions for when location is closed. I was pretty freaked out when I drove back to return the car to a closed location without any heads up. There were no written instructions on the materials I was given either.2 locations in Bear Valley
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Reviews
10.0 Wonderful
Dec 2023
10.0 Wonderful
Mar 2021
Cons:
I can’t think of anything to make it better.9.6 Wonderful
Oct 2020
Cons:
It's all good3.6 Poor
Sept 2020
Pros:
Staff was niceCons:
In Denver, CO ---- the website states this is the location at the airport; however, this is a mistake. It was in Littleton, CO ( which is 53 minutes outside of the airport). They have been doing this to multiple people, at least 1-2 times a week.2.0 Poor
Aug 2020
Pros:
Nothing.Cons:
Describing Littleton, CO as Denver, CO is a huge issue. Had to pay Uber $70 to To take us from Denver Airport to Littleton and they were closed by the time we got there. Had to stay overnight in Littleton hotel which caused us to lose the deposit on our hotel in Denver. Avis charged us $420 instead of the $120 our reservation was quoted.2.0 Poor
Aug 2020
Pros:
It was a terrible experience and i was overcharged i think 2xCons:
Cutomer service was a pain to get a hold of and i had problems that could of been handled easily2 locations in Bear Valley
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Reviews
2.0 Poor
Oct 2023
2.0 Poor
Dec 2019
Pros:
Nothing, rude staff. Was unable to get a rental. Overbooked.Cons:
Don’t overbook rentals so that when you drive 45 minutes to pick up a car, there is actually a car.7.6 Good
Aug 2018
Pros:
The two clerks were knowledgeable. I loved the Subaru.Cons:
Returned the car with over a quarter tank of gas, o was charged $103 for fuel, which seemed very expensive, with no explanation10.0 Wonderful
June 2018
Pros:
Clean car / upgrade / not a waitCons:
I wish that BudgetHad a service like enterprise where they pick you up and bring you back to your home4.8 Mediocre
June 2018
Pros:
That they had a SUV available at the last minute.Cons:
The employee acted like it was a strain to wait on me. He explained NOTHING about the car! It had a pushbutton start which I know nothing about. I had to get out the owners manual to just start it. The seat was so far up it was uncomfortable to sit in and I could not figure out how to move it. Looked at the owners manual which stated there was a lever on the right underside of the seat, there wasn't. After a few hours I had to have my SIL look at it. It was a slide on a control on the left that did something different whenpushed up and down. Did not know how to work the Onstar. There was not 1 other customer there. is it really so difficult to explain things when someone rents? Also it was a large, SUV. When renting online, there was not a category for a small SUV which is what I needed. Also, it was covered in pollen, so when I went through rain it turned all brown and drippy looking.3.2 Poor
May 2017
Pros:
The woman at the Sears location where we ended up was very nice and accommodating.Cons:
I had a reservation for a pickup at 9 a.m, I received a call saying it would be around 11 before my car was available. The 3rd call I received said It was going to be around 2 p.m but if I wanted to take a different car I could, so my husband drove me to the location at 5801 Highlands Ranch Place ( this was the address in my confirmation email). The woman working at this location was beyond rude, telling me she didn't have anything for me until after 2 p.m and she did not call me. I showed her the number I received the calls from and she called the number, it turns out I was being called from another location ( Sears at Southwest Plaza) which is on the complete opposite side of town. So after the inconvenience of my trip being postponed 4 hours we had to drive to another location. The woman at the Sears ( although very nice and accommodating) location did not think to tell me that the car that was available sooner was at her location. So overall the experience was terrible and wasted half of my travel day.Take a look at our extensive car hire location map to find the best car hire deals near you.