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4 locations in Crystal Springs
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Reviews
6.0 Okay
Dec 2021
2.0 Poor
Sept 2020
Pros:
Nothing other than the managers patience with jungling ringing phones and clients in the lobby all while trying to get another location on tbe phone because my rental had been prepaid for by someone elseCons:
The site shouldnt have allowed me to book a car that was already prepaid for by someone else3.6 Poor
Feb 2020
Cons:
The entire process. They sent me to a different location to pick up the car, didn't have the car I reserved, didn't check the car in when I returned it, and billed me for a over a week until I had to call multiple times to get it fixed. They still overcharged me at the end.7.2 Good
June 2019
Pros:
Reliability with having a car in good condition and ready to go.Cons:
Don't recall a problem.4.0 Mediocre
Apr 2017
Pros:
Chris at the Jacksonville airport .... very friendly and professional. Chris made the return at the airport a breeze (and when you're traveling, that matters).Cons:
The pick up location was disgusting. I felt I could not even sit down or set my things down because it was so dirty. There was confusion to begin with and Kiara and Charles assured me they would get the location return changed to the airport and they never did. Even called their office the day before to be certain. Poor professional service and frankly, this experience was enough to say, I will not use Hertz in my future travels.2.0 Poor
Mar 2017
Pros:
Complete dump in the Ghetto.Cons:
Ghetto!2 locations in Crystal Springs
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10.0 Wonderful
Sept 2023
10.0 Wonderful
Apr 2021
Cons:
Employees at Springfield Mall Virginia (04/02/21) managed very poorly adding a driver to the Original Contract8.0 Very Good
Mar 2021
Pros:
The pick up and drop off was super easy, fast and convenient.Cons:
I am always looking for a better deal even when I have a good deal. I feel like the price was a bit high and I wasn’t aware of the additional deposit. Not a problem but would like to have known ahead of time.2.0 Poor
Aug 2018
Cons:
Never again!6.0 Okay
Mar 2017
Cons:
The site was off airport and they downsized my car10.0 Wonderful
Mar 2017
Pros:
I did get an upgrade to a better car (BMW X3) which was a nice car.One location in Crystal Springs
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Reviews
8.8 Very Good
Apr 2016
Pros:
Quick and efficient service at pickup and drop-off.Cons:
Somebody had smoked in this vehicle; didn't enjoy the after-smell for the 3 hour trip; wish the site had indicated it was not a non-smoking vehicle.One location in Crystal Springs
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Reviews
9.2 Wonderful
June 2019
Pros:
The staff was very friendly and accommodating. No issues or problems.Cons:
Car smelled like a cigarette.3.2 Poor
Mar 2017
Pros:
Customer service was helpful and they are adjusting my rental fee down to the mid size fee vs the. Full. Budget in Naples was good with the return.Cons:
When I arrived at the poorly marked Budget location to pick up my car, I was told there wasn't one. The clerk said he called me & I asked when and he said "before during and after". I had no record of any missed calls on my phone, no email, no texts. He had nothing to offer me. When I pressed him further, he said he did have a mid size car(I had paid for a full) & I said fine I'll take that. He should have offered that immediately. He then charged me the same fee & said he couldn't adjust it down.10.0 Wonderful
Jan 2017
Pros:
was super easy to pick up the car. The guy who helped me was very friendly, showed me how to use the features in the car and was very knowledgable. All in all I spent about five minutes from walking in to getting in the car. Perfect. The car was clean and well maintained, everything was as expected. Also, the price was awesome. Way lower than the competitors for this particular rental.6.0 Okay
Nov 2022
One location in Crystal Springs
One location in Crystal Springs
Yes. Based on our information, THRIFTY in Hollyford is the cheapest car hire location in Jacksonville. It is located at 2400 Yankee Clipper Rd.
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