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3 locations in Urban Core
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Reviews
8.0 Very Good
May 2020
Cons:
I called for a pick-up and telephone message gave a lengthy discourse on what you are doing to assure my safety during the COVID virus. NEVER is it mentioned that you have suspended pick-ups!!! This left me scrambling to find a taxi to take me to the office when I had a time issue. Had the message alerted me to this new policy, I would have made arrangements in advance rather than being blindsided.10.0 Wonderful
Jan 2019
Pros:
In a world where customer service is often times overlooked for profits, Enterprise always stands out. This was definitely true during our last rental from them. The car was clean and waiting for us at our scheduled pick up. Upon our return, we were running behind. The manager went out of her way to make things as quick as possible for us on the return on a busy holiday weekend.2.0 Poor
Feb 2018
Cons:
poor customer service tried to get a rental for two weeks in a row three different branches didn't have anything available prices are outrageous and the management are very rude and nasty.. I would not recommend them to anybody..9.2 Wonderful
May 2017
Cons:
car pulled to the right, even after air pressure was checked2.0 Poor
Apr 2017
Pros:
nothingCons:
spent 30 minutes trying to let them know i was going to be late because of our flight. could not get thru the phone system even tho i was told i was being sent to an attendant several time. after 35 min i hung up and grabbed an Uber. by the time we go there we had missed them. i then called again and finally got thru to a human who could do nothing for me except to ask me to call back in 2 days for the car i needed. I'll never rent from Enterprise again.4.4 Mediocre
Apr 2017
Pros:
NothingCons:
Wouldn't accept my price I had reserved on line. I had to speak with manager. Poor service. Had to take the smallest car as they did not have my request. For Ultimate available even though reserved plenty time in advance. My opinion is he was shady and the place was unreliable. Would not go there againOne location in Urban Core
One location in Urban Core
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10.0 Wonderful
Mar 2018
Pros:
I did an internet search for a month-long economy rental car at Jacksonville Airport and found a great price. When I arrived at the airport to pick up my car, they couldn't locate my reservation. As it turned out, I had inadvertently reserved a car at their downtown location. It took some time, but they got me into a Ford Fusion Hybrid for the economy price. It was a beautiful car with excellent mileage.8.4 Very Good
Mar 2018
Pros:
Pick up was quick and smooth. Car met my travel needs.Cons:
Despite being told the car had a full tank of gas, the empty gas light came on 5 minutes after pickup. Had to choose the closest exit to get gas which was VERY busy and took extra 40 minutes to gas up and wait in line to get back on interstate. Finally able to get in touch with Jax office and I was credited $15.00 as promised, but ended up spending extra on gas that I was not reimbursed for. Car was obviously not cleaned as it had fresh stains and a can of chewing tobacco in the console.4.0 Mediocre
Oct 2016
Pros:
Nice SUV .Cons:
$40 fee for being one hour late is crazy! I will never rent form them again!One location in Urban Core
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Reviews
10.0 Wonderful
May 2021
Pros:
Staff was awesome!!Cons:
No suggestions.7.2 Good
Aug 2019
Pros:
Staff was fine, very efficient.Cons:
Finding the rental office and finding and negotiating the parking lot upon return was difficult. Signage and access need to be improved. Also interior of car could have been cleaner, especially the windshield.9.2 Wonderful
Apr 2017
Cons:
The drop off location in Jacksonville was confusing.10.0 Wonderful
Feb 2017
Pros:
I was in and out quickly. The staff was friendly.1.9 Poor
Aug 2021
2 locations in Urban Core
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Reviews
4.4 Mediocre
Mar 2018
Pros:
We arrived by train so the downtown location was more convenient than going out to the airport.Cons:
This is the second time I've rented from Hertz at a non-airport location. The first time they didn't have the class of car I reserved. This time, the downtown Jacksonville office was closed when we arrived at 11AM - we waited for 30 minutes for someone to arrive. The car was very dirty. The inside of the windshield was so dirty that it was a safety hazard; I had to stop and clean it myself in order to see. Also, we checked in at 11:30 AM and brought the car back at 4:30 PM on the return date and we were charged an entire extra day's rental for those five hours. Very disappointed in Hertz.2.4 Poor
May 2017
Pros:
The Vehicle was Clean and Good on GasCons:
Reserved a Car on Kayak. Called the location Scheduled on Reservation & I was told They had No Cars Available ( Not 10 minutes after booking). I Called over a half dozen other Locations before Someone would rent me a Car. Then I had to find a Ride to the airport an hour away when you had 2 locations within 5 miles of me. Customer Service Over the Phone was Horrible. Had to walk my handicap Girlfriend all over the airport to Find HertZ. Whole experience was horrible Normally I rent with Enterprise but Figured I'd give Hertz a try. I'll be Sticking with Enterprise9.6 Wonderful
Apr 2017
Pros:
The employee a the Hertz at the Jacksonville airport was great. super helpful.2.0 Poor
Apr 2017
Pros:
I booked several months in advance, got a good rate, and felt completely organized.Cons:
I arrived in Jacksonville and called Hertz let them know I was on my way to pick up the car, when they told me they were trying to reach me to say they'd run out of cars. I had to scramble to find a different car for my family of 5. BAAAAD service, Kayak and Hertz.8.0 Very Good
Apr 2017
Pros:
Smooth resolution to car not being available at reserved time. Agent drove me to another location and fortunately in the direction I was headed as it was a 30 minute ride. Given this inconvience, Hertz allowed me to return vehicle to different location without any additional charge.Cons:
Car not available at reserved time.6.0 Okay
Apr 2016
Pros:
Friendly attendant.Cons:
Car smelled like smoke.One location in Urban Core
One location in Urban Core
Most popular agency | Budget |
---|---|
Most popular car type | Intermediate |
Average price | $129/day |
Good deal | $114/day |
On average a car hire in Urban Core costs $129 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire in Urban Core is BUDGET (6.3, 3 reviews).
Take a look at our extensive car hire location map to find the best car hire deals near you.
Intermediate is the most frequently booked hire car type in Urban Core.
A Intermediate car hire in Urban Core costs $101 per day, on average.
On average a hire car in Urban Core costs $900 per week ($129 per day).
On average a hire car in Urban Core costs $3,856 per month ($129 per day).