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One location in Shaw
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Reviews
6.0 Okay
Jan 2021
Pros:
Pick up and drop off was not easy especially drop off. It’s in a mall and I have no idea where is car returns. I haven’t given any directions, all I have is the address. No signs whatsoever about car returns. I have to park in the mall and go around asking people. I found there office inside the mall and the lady said I can park anywhere in the mall. The lady wasn’t friendly. I’m not super happy about the drop off part but the price and car were great.Cons:
Better communication towards pickups and drop off locations and more instructions.6.0 Okay
Dec 2020
Pros:
The pick-up was horrible. I was suppose to pick up the vehicle at 12 noon. I didn't get a vehicle until after 1:00pm.Cons:
This was my first time driving a "keyless" vehicle. I wasn't given any instructions how to operate it. I had to call a friend to tell me how to start and turn off the vehicle. I'm old school and hadn't rented a vehicle in over several years.2.0 Poor
Aug 2020
Pros:
They canceled my reservation at the last minute and sent me to a closed location. I will never use this website again2.0 Poor
June 2020
Pros:
Absolutely nothing goodCons:
The staff at that location was rude, disrespectful, didn't want to listen to me & said they had to charge me $200 on my credit card, so the female said she was cancelling it..... So went online to book with Avis, so I want my insurance payment back, since they wouldn't give me vehicle and treated me like I didn't know what I was talking about.....4.8 Mediocre
May 2020
Pros:
The staff was rude and unfriendly when arriving for pick up. Car wasn’t ready and I was made to wait and then offered a different type of car to the one I rented.Cons:
The car could’ve been ready on time and I could’ve been given clearer and friendlier instructions. The system was messy.9.2 Wonderful
Oct 2019
Pros:
Quick pick up and drop off Reliable carCons:
Car windows were dirtyOne location in Shaw
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2.0 Poor
Oct 2022
One location in Shaw
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Reviews
8.8 Very Good
June 2020
Pros:
Dropoff was easyCons:
Pickup could have been easier had the car been pulled out for me6.8 Okay
May 2020
Pros:
I was the only customer at pickup likely due to covid and considering the circumstances the overall experience was pleasant. Dropoff wasn't as smooth but nothing worth losing sleep over.Cons:
It seems like Avis's entire fleet at Union Station was kind of bedraggled and the location of the rental agencies within the garage is a bit depressing, which I admit is probably out of their control.4.8 Mediocre
Mar 2020
Cons:
Felt lied to because I was told my car was full but it was only half full (gas). I paid unnecessarily for gas. Plus, they didn't have the car size I wanted. Would not recommend.10.0 Wonderful
July 2019
Pros:
It was very easy to pick up the car and also at dropoff.6.4 Okay
May 2019
Cons:
There were no cars available when I arrived to pick up. The issue was clearly affecting other travelers with reservations as well. The staff did a nice job handling the difficult situation, but it led to some lengthy delays for renters.10.0 Wonderful
Sept 2018
Pros:
in and out in a snap!2 locations in Shaw
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Reviews
2.0 Poor
Mar 2024
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
8.0 Very Good
Oct 2019
Cons:
The hours of my pick up were terrible. I literally arrived at the hertz location at 6:20 and the office was closed. There was no arrangement to have a car for me. No one called me to tell me they were closing. Total inconvenience, totally amateur!! I ended up paying for an Uber to get to the airport. The Hertz women was very kind and helped me out.8.0 Very Good
Oct 2019
Pros:
Staff is super friendly and easy,. Even though a small operation, kiosk in a hotel, it’s a nice touch to post his number on the counter while down dealing with other customers in the garage. I was able to call him and knowing someone is coming.Cons:
The location did not have the class of car I reserved, ended up I have to pay to upgrade, this is not good for hertz the company, I will think twice when I reserve from hertz.10.0 Wonderful
Sept 2019
Pros:
Staff was prompt and friendly. Car was very nice, new, and clean.One location in Shaw
3 locations in Shaw
Yes. Based on our information, HERTZ in Georgetown is the cheapest car hire location in Washington, D.C.. It is located at 23540 Autopilot Dr.
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