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One location in Villa Heights
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Reviews
1.9 Poor
June 2021
3.9 Poor
June 2021
2.0 Poor
Sept 2020
Pros:
Location was closed, had to pay for a cab to and from off airport location to find this out.Cons:
Don't rent vehicles from locations that have been closed for months2.0 Poor
Sept 2020
Pros:
nothingCons:
there is no payless at the norfolk airport. they are shut down2.0 Poor
Aug 2020
Pros:
NothingCons:
I made a reservation, and when I went to pu the car it was not available. Whats the point of making a reservation if your not gonna uphold it.2.0 Poor
July 2020
Pros:
Nothing this place is a joke do not rent a car from anyone other than hertz or enterprise. These people will run you through the ringerCons:
Everything, no counter in the airport, finally get to the offsite rental place and it’s closed..... every single other car rental place was open except these jokers. Kayaks office is closed they were no help. Payless says I need to call kayak, kayak says I need to call Payless. After the run around for 5 hours on the phone I went and rented a car from enterprise for cheaper and much better customer service. Stay away from kayak and Payless car rental.6 locations in Villa Heights
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Reviews
8.0 Very Good
Feb 2021
Pros:
Mostly painless. Got an upgrade and car was pretty niceCons:
They tried to charge me for the upgrade without me noticing. Also tried to add an extra fee without me noticing. Price for rental cars have gone up and it’s annoying as it is4.4 Mediocre
Oct 2020
Pros:
Branch was so busy. Difficult to pick up cars. Looks like they need more staff.Cons:
Was charged $200 for collision damage I did not opt into because I paid for insurance through my reservation and through my own private insurance. Will never rent from enterprise again. Had a better experience with Budget and Avis.7.2 Good
Jan 2020
Pros:
Staff was friendly but not very knowledgeableCons:
We ran around between 2 locations because no one advised the same information which resulted in one teservationnbeing cancelled and new one being created, also after confirming and leaving the office I was called back being advised I was given the wrong car and had to come back. What should have taken 30 minutes turned to 2 hour delay in my plans4.0 Mediocre
Aug 2019
Pros:
There should be more staff on hand to assist customers. Those that were there appeared to be trying help the increasing line of people. The representative who helped me appeared to be trying to do his best under difficult circumstances.Cons:
I did not get the car I booked and the one I got had not been washed. After going through the car wash I could see quite a few dings. The inside has an odor and there is/was sand or dirt on the carpet and paperwork from previous customers. It is also out of windshield wiper fluid.10.0 Wonderful
Aug 2019
Pros:
Drove back to the iairport2.0 Poor
July 2019
Pros:
noCons:
everything3 locations in Villa Heights
Filters
Reviews
10.0 Wonderful
June 2019
Pros:
The staff person was awesomeCons:
The company had one person running between several locations causing a wait time and the staff seemed to be overworked.6.0 Okay
Aug 2017
Pros:
Easy drop off location and courteous guy at the counter.8.0 Very Good
June 2017
Pros:
Nice car and decent priceCons:
I didn't like the fact that when I was returning the car no one was in the office at 10am during there business hours so I had to wait until I was frustrated and left the key under the floor mat of the car.Yes. Based on our information, BUDGET in Saratoga / Camellia Shores is the cheapest car hire location in Norfolk. It is located at 2200 Norview Avenue.
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